Divine Word College of Laoag School of Information Technology Result and Discussion

Divine Word College of Laoag
School of Information Technology
CHAPTER IV
Result and Discussion
This chapter presents process flow, the flowchart and data flow diagram of the
existing proposed system. Entity Relationship Diagram, Hierarchical Input and output
process, and the Input-Process-Output are also discussed.
A. Flow of the Existing System
a. Description of the Existing System
The current system of Bermor Techzone is a semi-manual system that

requires the customer to pay over the counter. The current system updating of
prices also have a problem because the customer who wish to buy their product
will not be updated for the current pricing of their products.
Figure 4.1 presents the flowchart of the existing system of Bermor Techzone
portraits on how the customer and cashier takes place on buying or selling
products. The flow between the customer and cashier in the system is the current
system of the establishment.
1
Figure 4.1 – Existing Flowchart
2
Figure 4.2 presents the existing system of Bermor Techzone is basically a simple system
without any special features. It presents the functions of the current system of the
establishment. It starts when the Customer will purchase products and pay over the
counter to the manager. The Manager will print the total items purchased by the Customer
as a receipt. The Customer will receive the products purchased, receipt and change given
by the Manager. It has only two data flows or movement in the current system.
Figure 4.2 – Existing Context Diagram
Figure 4.3 presents the exploded Data flow diagram of the current system for Bermor
Techzone is only up to level one, it is because at this current system, it only has two
processes to transfer of data that flows within the system. With two processes for Item
Process and Payment Process.
3
Figure 4.3 – Level 1 Data Flow Diagram
B. Problems Encountered in the Existing System
Based on the result of the conducted interview and survey on the establishment
and based on the observation of the researchers, one of the problems encountered is the
updating of prices in their social media account and their current system. When customers
are going to buy in the establishment, the customer is not updated on the prices of the
product as they saw through their social media account. Also, when the manager is
looking for the availability of their product, the manager will call to the other branch for
the confirmation if the product is available in the branch of their establishment.
4
C. Process flow of the Proposed System
a. Description of the Proposed System
The development of an e-commerce system for Bermor Techzone is capable in

keeping the prices update, and also for managing the orders, products, reports, and
customers. The proposed system also has a login for the customer for them to purchase
and checkout the products they wish to purchase.
The proposed system is an improvement with new e-commerce system which provides
an easy navigating for products the customers wish to buy, and it also have the payment
gateway integration which allows the customer to pay online for fast and instant payment
transactions.
The proposed e-commerce system for Bermor Techzone is expected to introduce a new
way of viewing their products, purchasing and checking out of orders online that would
minimize the manual system for Bermor Techzone. The proposed system is more secured
that only authorized person can access the system. The process of the proposed system
is that the customer can create an account to purchase and checkout the products. The
proposed system also includes menu for the admin to manage products, orders, customer
as well as reports.
5
Figure 4.4.0 – Proposed Flowchart for Customer
6
Figure 4.4.1 – Proposed Flowchart for Admin

7
Context Diagram of the Proposed System
Figure 4.5 presents the context diagram of the proposed system for Bermor
Techzone wherein the process is at the center and has three entities. The three entities
are the Customer, Admin, and Paypal.
The Customer has one outgoing data flow and one ingoing data flow that provides data
which is the ORDER DETAILS, that contains information of the customer for the details
and prices of the products purchased. Second is the ingoing data flow of
CONFIRMATION AND DELIVERY DATE.
The Admin has two outgoing data flow and one ingoing data flow that provides data. One
is to MANAGE the orders of the customers. Second is PACKAGED PRODUCT & RECEIPT
wherein the Admin will pack the ordered products together with the receipt. Third is the
ingoing data flow which is the VERIFICATION OF PAYMENT.
Paypal entity has one outgoing and one ingoing data flow that provides data. The ingoing
data flow is CARD DETALS of the customer. The outgoing data flow is the
CONFIRMATION of the CARD DETAILS of the customer.
Figure 4.5 – Context Diagram of the Proposed System
8
Figure 4.6 below shows the top-level diagram of the proposed system that contains four
processes – PRODUCT MANAGEMENT, PROCESS ORDER, PROCESS PAYMENT,
PROCESS SHIPMENT and has three entities, the CUSTOMER, ADMIN, and PAYPAL, and
also two data stores, CUSTOMER DB and ORDERS DB.
Figure 4.6 – Top level Diagram of the Proposed System
9
Figure 4.6.1 – Exploded Diagram of the Process 1.0 of the Proposed System
10
Figure 4.7 presents the entity relationship diagram of the proposed system. It presents
the type of information that is stored in the system and how these informations are related
with each other.
Figure 4.7 – Entity Relationship Diagram of the Proposed System
11
Hierarchical Input Process Output (HIPO) of the Proposed System
Figure 4.8 below presents the Hierarchical Input Process Output of the proposed system
for Bermor Techzone for customer. These functions will help the customers to navigate
through the system for viewing and purchasing products.
Development of an e-
commerce system for
Bermor Techzone
Checkout Shop Contact Add to cart Search Logout
Display all Add item to Display Empty

Display Cart Compose Mail Send Mail Display Item
items cart Result
Payment
Options
Display
Payment
Options
Paypal Bank Transfer
Figure 4.8 - Hierarchical Input Process Output (HIPO) for Customers
12
Figure 4.9 below presents the Hierarchical Input Process Output of the proposed system
for Bermor Techzone for admin. Only the admin can access these functionalities. These
functions will help the admin to manage the whole system.
Development of an e-
commerce system for
Bermor Techzone
Edit product User

View Site Dashboard Orders Reports Products Categories Users Category name Logout
information information
Display Display Display Display

Display Orders Display Users Save Product Save User Save Category
Overview Reports Products Categories
Product Delete
Add Category Add users Delete Users
Information Category
Delete
Add Products Edit Products
Products
Figure 4.9 - Hierarchical Input Process Output (HIPO) for Admin
13
Figure 4.10 presents the Input-Process-Output of the sroposed system. It shows the visual
presentation of the process done in the proposed system
Figure 4.10 – Input Process Output (IPO) of the Proposed System
14
D. Features of the Proposed System
Table 1.0 shows the features and description of the proposed e-commerce system
for Bermor Techzone.
Features Description
Shopping Cart This is where your end consumers store
their ordered products to continue with
the checkout process.
Payment Gateway Integrations Payment gateway is a place in the system
where a transaction can be made. It’s
basically a cashier’s desk. But instead of
physically present to handle the
transaction, the system does the job for
the customer.
Search box A search box is a powerful site feature that
will improve findability and navigability.
The ability to search items in the system is
very important because many online
buyers have a specific item that they are
looking for.
Multi-user Login All users will login from a single webpage,
and the system will automatically
determine whether the user is an
administrator or not.
Administration Panel Admin panel allows the admin to manage
sales, orders, products, customers and
reports.
Contact Information Adds the information for the customer to
contact for technical/customer services.
Product Management The admin can manage products in the
system. It applies for adding, deleting, and
updating the product informations.
Table 4.1: Features of the Proposed System
15
E. Evaluation and Implementation of the Proposed System
System Testing
System testing will be conducted to evaluate the system’s compliance with the
specified requirements. Trial and error method will be used in order to determine whether
there are error in the system and to solve the problems that the proposed system
encountered. The system testing validated if the system is functioning properly and
correctly when all functions/features are bundled as a whole.
System Implementation
System implementation includes coding, installation, training end-users and

document the system. The objectives of these steps are to convert the final physical
system specification into a fully working and reliable system as well as to document the
work that has been done to provide help for the end-user and for the future user for the
system.
System Requirements
To ensure the functionality of the system, the researchers had identified the
recommended hardware and software requirements of the proposed system for it to run
completely.
Hardware Requirements
For the system to work completely, the system should run in:
Server:
● Operating System (Windows 7 & up)
● Intel Core Pentium G4560 dual core
● At least 4GB DDR3 Ram
16
● Keyboard
● Mouse
● Monitor
Client:
● Operating System (Windows 7 & up)
● Intel Core Pentium G4560 dual core
● At least 4GB DDR3 Ram
● Keyboard
● Mouse
● Monitor
Software Requirements
The proposed system must have the following software requirements:
Server not using Virtual Machine:
● Apache version 2.4.35 and up
● MariaDB version 10.1.36 and up
Database Server Requirement
Server
● XAMMP version 3.2.2
Client
Browsers
● All types of browsers
17
Installation Activities
The final phase of the system’s development is the implementation. With the help
of the panelists and IT professors’ recommendations and suggestions, the developed

system will be used at Bermor Techzone for the admin to train and how to use the
program.
Installation Design
The proposed system will be installed in Bermor Techzone. Tests will be

implemented to test all the functionality of the system. This will ensure that the new
system will be used as the main system for the establishment.
Training of End-users
The researchers will be conducting training activities for the end-users specifically
the manager and the owner of Bermor Techzone to develop their awareness and
knowledge about the e-commerce System. Through the trainings, the end-users may be
able to use the system without hassle and problem and use the system for business
purposes of the establishment.
18
Maintenance Plan
The system needs maintenance in order for the system to run continuous without
error. Giving new recommendations from the end-users for the improvement of the
system for managing the products will cause updates and changes on it. System back-up
procedures for monthly basis and the regular use of anti-virus are also recommended as
a preventive measure for the system.
Activities Persons Involved Frequency

Improvements or updates Developers As needed
Back-up database Administrator Every month
Cleaning of computer Administrator Every month
viruses with anti-virus
softwares
Reviewing of the checkout Administrator Every month
process
Tech support and/or bug Developers As needed
fixes
Table 4.2 Maintenance Activities
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CHAPTER V
Summary, Findings, Conclusion and Recommendation
This chapter presents the summary, conclusion and recommendation of the study.
Summary
This study aimed to develop an E-commerce Site system that provides an easy
access in purchasing orders, verifying their bills, and to provide a reliable service for the
customers. The proposed system provided accuracy in storing information in Bermor

Techzone transactions and generation of reports.
Modified system development cycle with prototyping was used in the study which
six (6) phases: System Planning, System Analysis, System Design, System Development,
Testing & Implementation and Maintenance. The sources of data were the staff of the
company and the manager. Observation, internet, library and interviews were used to
gather the needed information for the proposed system.
A series of system testing and technical evaluation of the IT experts with selected
end-users of the proposed e-Commerce Site was Made to prove that the system provides
an efficient and functional for Bermor Techzone.
Findings
Based on the interview conducted, the following were the findings of the study:
1. The process of the existing system of Bermor Techzone are:
● The transaction between the customer and the manager is done through their
social media account.
● Order based items are ordered upon customer requests.
● Pay first policy is used when purchasing a product
20
2. Problems encountered in the existing system
● Prices online is not uniform to physical store.
● Determining the product availability is hassle.
● The receipts can quickly build-up overtime due to it not being saved in their
terminal.
3. The features that can be incorporated in the proposed system are the following:
● Android Application
● Logistics Tracking
● Online Chat Integration
Conclusion
The proposed e-commerce system is beneficial for Bermor Techzone. In particular,
customers will not have a hard time reserving product and paying for it. It is more effective
in storing and accessing the reservation transactions, and will reduce the problems
encountered in the existing system. Since the proposed system was validated by the I.T.
experts, tested by the end-users, and has met all the requirements, then it is feasible to
be adopted and implemented by the institution to gain benefits.
21
Recommendations
Based on the findings and conclusions of the study, the researchers recommend
the following:
1. Full implementation of developed system to gain it's given benefits.
2. Implementation of proposed guidelines for the payment of the reservation.
3. The end-users should have regular evaluation for the system for its improvement.
4. Training for end-users shall be made so that they can see the system efficiently.
5. The end-users shall always back-up the database to address immediate recovery
in case of the system failure.
22
BIBLIOGRAPHY
23
Unpublished Books
Franz Jazer, C., Mitchell Charlene, D., Bradley, Irreverre., & Sweet Rebecca, P., (2013).
Development of An E-Commerce Site for ZJC Enterprises
Louis, V., Bolusan, R., & Dela Cruz, Ross (2017). Online Ordering System for National
Bookstore.
Louis, V., & John Kennedy S., (2018). Clinic Record Management System for Divine Word
College of Laoag.
Electronic Sources
“Research on E-Commerce Strategies”. Retrieved on October 23, 2018. Retrieved from
https://customwritten.com/example-papers/ecommerce-research-strategies
Mandy Roberson Media, LLC. “eCommerce Support and Maintenance Plans” Retrieved on
February 20, 2019. Retrieved from https://mandyroberson.media/ecommerce-support-

maintenance-plans/
Creately Blog. ”Hierarchical Input Process Output ( Block Diagram)” Retrieved on February
20, 2019. Retrieved from
https://creately.com/diagram/example/hstpybym3/Hierarchical%20Input%20Process%2
0Output
Creately Blog. “Thesis dfd and hipo ( Data Flow Diagram)”. Retrieved on February 20,
2019. Retrieved from
https://creately.com/diagram/example/j286al7z2/Thesis%20dfd%20and%20hipo
24
APPENDIX
25
Appendix A
Internal Schema
This section presents the internal schema of the proposed system which defines
the structure of each type of record data. It displays the table name, field name, data type,
length, and description of the property of each field.
Table 1.0: users
Field Name Data Type Length Description

user_id int 11 Primary Key
username varchar 255
email varchar 255
password varchar 255
firstname varchar 255
lastname vachar 255
address varchar 255
role int 1
Table 2.0: orders

order_id int 11 Primary Key
user_id int 11 Foreign Key
order_amount float
order_transaction varchar 255
order_status varchar 255
order_currency varchar 255
date_time
trans_status
26
Table: 3.0 reports

report_id int 11 Primary Key
product_id int 11 Foreign Key
order_id int 11 Foreign Key
product_price float
product_title varchar 255
product_quantity int 11
ship_address
Table: 4.0 products

product_id int 11 Primary Key
product_title varchar 255
product_cat_id int 11
product_price float
product_quantity int 11
product_desc text
short_desc text
product_img varchar 255
Table: 5.0 categories

cat_id int 11 Primary Key
cat_title varchar 255
27
Appendix B
External Schema
This section presents the External Schema of the proposed system which shows
the data that the table contains.
Table 6.0: users
user_ userna email password firstna lastna addre role

id me me me ss
1 smileyfa loisvelasco@gmail asakaboy Louis Velasc Brgy. custom
ce .com 123 o 1 er
Primo
Lazar
o St.
Table 7.0: orders
order user_ order_am order_transa order_st order_curr date_ti trans_sta

_id id ount ction atus ency me tus
Table 8.0: reports
report_i product_i order_i product_pri product_tit product_quant ship_addre

d d d ce le ity ss
28
Table 9.0: products
produc product product_c product_ product_qu product_ short_ product

t_id _title at_id price antity desc desc _img
Table 10.0: categories
cat_id cat_title
29

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Result and Discussion

process, and the Input-Process-Output are also discussed.

A. Flow of the Existing System

a. Description of the Existing System

The current system of Bermor Techzone is a semi-manual system that

Figure 4.1 – Existing Flowchart

Figure 4.2 – Existing Context Diagram

Figure 4.3 – Level 1 Data Flow Diagram

B. Problems Encountered in the Existing System

C. Process flow of the Proposed System

a. Description of the Proposed System

The development of an e-commerce system for Bermor Techzone is capable in

Figure 4.4.0 – Proposed Flowchart for Customer

Figure 4.4.1 – Proposed Flowchart for Admin

Context Diagram of the Proposed System

CONFIRMATION of the CARD DETAILS of the customer.

Figure 4.5 – Context Diagram of the Proposed System

Figure 4.6 – Top level Diagram of the Proposed System

with each other.

Figure 4.7 – Entity Relationship Diagram of the Proposed System

Hierarchical Input Process Output (HIPO) of the Proposed System

Checkout Shop Contact Add to cart Search Logout

Display all Add item to Display Empty

Paypal Bank Transfer

Figure 4.8 - Hierarchical Input Process Output (HIPO) for Customers

functions will help the admin to manage the whole system.

Edit product User

Display Display Display Display

Figure 4.9 - Hierarchical Input Process Output (HIPO) for Admin

Figure 4.10 – Input Process Output (IPO) of the Proposed System

D. Features of the Proposed System

for Bermor Techzone.

E. Evaluation and Implementation of the Proposed System

correctly when all functions/features are bundled as a whole.

System implementation includes coding, installation, training end-users and

● Operating System (Windows 7 & up)

● Intel Core Pentium G4560 dual core

● At least 4GB DDR3 Ram

● Operating System (Windows 7 & up)

● Intel Core Pentium G4560 dual core

● At least 4GB DDR3 Ram

The proposed system must have the following software requirements:

Server not using Virtual Machine:

● Apache version 2.4.35 and up

● MariaDB version 10.1.36 and up

Database Server Requirement

● XAMMP version 3.2.2

● All types of browsers

of the panelists and IT professors’ recommendations and suggestions, the developed

The proposed system will be installed in Bermor Techzone. Tests will be

system will be used as the main system for the establishment.

purposes of the establishment.

Activities Persons Involved Frequency

Summary, Findings, Conclusion and Recommendation

customers. The proposed system provided accuracy in storing information in Bermor

gather the needed information for the proposed system.

1. The process of the existing system of Bermor Techzone are:

social media account.

● Order based items are ordered upon customer requests.

● Pay first policy is used when purchasing a product

2. Problems encountered in the existing system