CUSTOMER SERVICE

REPRESENTATIVE
your.name@gmail.com (XXX) XXX-XXXX 142 Your Address Blvd, City Name, CA XXXXX

[Today’s Date]

[Hiring Manager’s Name]

[341 Company Address]
[Company City, State xxxxx]
[(xxx) xxx-xxxx]
[hiring.manager@gmail.com]

Dear [Mr./Mrs./Ms.] [Manager’s Name],

I am writing to you regarding your company’s Customer Service Representative opening. I have
been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years now, and
during that time I’ve developed impeccable phone manners and an ability to politely deal with
disgruntled customers. I am accustomed to working on multiple projects simultaneously, and can
offer new ideas to help your company grow and surpass all goals and objectives.

Duties at my previous company included making 60 cold calls a day to businesses and private
individuals in order to solicit sales for goods and services. During my tenure, I implemented a new
sales strategy, reducing training expenses by 90% and increasing the close ratio by 10% within 3
months.

My experience at Satellite TV Co. has helped me improve my leadership skills, hone my

organizational skills, and has provided me with extensive knowledge of how to upsell services and
goods to potential clients. I also worked at Scottrade as a Customer Service Intern, where I further
cultivated useful customer service abilities while handling technical support for clients on a wide
range of company products. Working there, I was able to resolve issues at a 90% rate and memorize
an entire line of company products & services – including prices and special discounts.

I’m looking forward to discussing the position and my qualifications with you in more detail soon. I
feel confident that I fulfill the requirements for the Customer Service Representative position at
[TARGET COMPANY]. Thank you for your time and consideration.

Sincerely,

[Name]
Dear Job Seeker,

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Please accept my application for the Customer Support Associate
position . After reading the job description, I am confident that I would
be a perfect fit for this role, as my experience and abilities precisely
match your requirements.
I have been working as a Data Center Sales Representative at Dell. for
about 2 years now, and during that time I’ve developed impeccable
phone manners and an ability to politely deal with disgruntled
customers.
In reviewing the attached resume, you will note that I have acquired
valuable experience in all facets of troubleshooting, installations, and
maintenance for various desktop operations, hardware, and software.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually
stay abreast of the latest advancements in the IT field.
Thank you for your time. I look forward to discussing my application
further in an interview.

Please accept my application for the Customer Support Associate

position . After reading the job description, I am confident that I would
be a perfect fit for this role, as my experience and abilities precisely
match your requirements.
I have been working as a Data Center Sales Representative at Dell.
for about 2 years now, and during that time I’ve developed impeccable
phone manners and an ability to politely deal with disgruntled
customers.
I also worked at Stefanini as a Customer Service Representative,
where I further cultivated useful customer service abilities while handling
technical support for clients on a wide range of company products.
In reviewing the attached resume, you will note that I have acquired
valuable experience in all facets of troubleshooting, installations, and
maintenance for various desktop operations, hardware, and software.
Furthermore, I am multi-task oriented, enjoy a challenge, and
continually stay abreast of the latest advancements in the IT field.
Thank you for your time. I look forward to discussing my application
further in an interview.

 I want this job because it emphasizes sales and marketing, two of my

greatest skill sets. In my previous job, I increased sales by 15 percent in
what was at the time considered a flat industry. I know I could bring my
ten years of sales and marketing experience to this company, and help
you continue your years of growth.