200234154358538

‫ﻋﻘﺪ ﺗﻘﺪﻳﻢ اﻟﺨﺪﻣﺔ ﻟﻸﻓﺮاد‬

Service Contract for Individual Customers
SERVICE TYPE ‫ﻧ ﻮ ع اﻟﺨﺪﻣﺔ‬

Note: Zain and Mobily number will be Keep my existing number ‫اﻧ ﻘﻞ رﻗﻤﻚ ﻣﻦ ﻣﺸﻐّﻞ آﺧﺮ‬ Get a new number ‫اﺧﺘﺎر رﻗﻢ ﺟﺪﻳﺪ‬ ‫ﻧ ﻘﻞ اﻷرﻗﺎم ﻣﻦ ﻣ ﻮﺑﺎﻳ ﻠﻲ أو زﻳﻦ ﺳﻴﺘﻢ وﻓ ًﻘﺎ ﻟﺸﺮوط‬
ported as per CITC mobile number ‫ﻫﻴﺌﺔ اﻻﺗ ﺼﺎﻻت وﺗ ﻘﻨﻴﺔ اﻟﻤﻌ ﻠ ﻮﻣﺎت‬.
portability rules.

SUBSCRIBER DETAILS ‫ﻣﻌ ﻠ ﻮﻣﺎت اﻟﻤﺸﺘﺮك‬

Region: MAKKAH AL MUKARRAMAH : ‫اﻟﻤﻨﻄ ﻘﺔ‬ First Name: ABDELHAKIM : ‫اﻻﺳﻢ اﻷول‬

Middle Name: : ‫اﺳﻢ اﻷب‬

City: AL HADBA : ‫اﻟﻤﺪﻳﻨﺔ‬
Other Names: : ‫اﺳﻢ اﻟﺠﺪ‬
District: ‫اﻟﺒ ﻠﺪ‬ : ‫اﻟﺤﻲ‬
Last Name: ELHADDAD : ‫اﺳﻢ اﻟﻌﺎﺋ ﻠﺔ‬

Building Number: 7663 : ‫رﻗﻢ اﻟﻤﺒﻨﻰ‬ Nationality: : ‫اﻟﺠﻨﺴﻴﺔ‬

Date of birth: 16-12-1403 : ‫ﺗﺎرﻳﺦ اﻟﻤﻴ ﻼد‬

Mobile: 966537891120 : ‫رﻗﻢ اﻟﺘ ﻮاﺻﻞ‬
Email: eng.abdelhakim@gmail.com : ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
Alternate No: 966537891120 : ‫رﻗﻢ آﺧﺮ‬

PROOF OF IDENTITY ‫إﺛﺒﺎت اﻟﻬ ﻮﻳﺔ‬

ID Type ‫ﻧ ﻮ ع اﻟﻬ ﻮﻳﺔ‬

‫ﺗﺄﺷﻴﺮة‬ ‫ﻫ ﻮﻳﺔ أو ﺟ ﻮاز ﺧ ﻠﻴﺠﻲ‬ ‫إﻗﺎﻣﺔ‬ ‫ﻫ ﻮﻳﺔ وﻃﻨﻴﺔ‬
Visa GCCID or Passport Iqama National Id

ID Number ‫رﻗﻢ اﻟﻬ ﻮﻳﺔ‬

‫ﺿﻊ إﺛﺒﺎت اﻟﻬﻮﻳ ﺔ ﻫﻨﺎ‬ 2 3 7 3 9 0 0 2 9 5

Place ID Here Expiry Date (In Hijry) . . ‫)ﺗﺎرﻳﺦ اﻻﻧﺘﻬﺎء )ﺑﺎﻟﺘ ﻘ ﻮﻳﻢ اﻟﻬﺠﺮ ي‬

*For Visa, write the issuance date *‫ﻟ ﻠﺘﺄﺷﻴﺮة اذﻛﺮ ﺗﺎرﻳﺦ اﻹﺻﺪار‬

‫ﻛﻤﺎ أﻗﺮ ﺑﺄﻧﻨﻲ ﻗﺮأت وﻗﺒ ﻠﺖ ﺑﻜﺎﻓﺔ اﻟﺸﺮوط واﻷﺣﻜﺎم ﻟ ﻠﺨﺪﻣﺔ ﻛﻤﺎ ﻫﻲ‬، ‫أﻗﺮ ﺑﺄن ﺟﻤﻴﻊ اﻟﻤﻌ ﻠ ﻮﻣﺎت اﻟﻤﺬﻛ ﻮرة ﻣﻦ ﻗﺒ ﻠﻲ ﻓﻲ ﻫﺬا اﻟﻨﻤ ﻮذج ﺻﺤﻴﺤﺔ‬
‫ ﻣ ﻮﺿﺤﺔ ﺧ ﻠﻒ ﻫﺬا اﻟﻌ ﻘﺪ وﻓﻲ‬jawwy.sa ‫اﻟﻤ ﻮﻗﻊ اﻹﻟﻜﺘﺮوﻧﻲ‬
Subscribe ‫ﺗ ﻮﻗﻴﻊ اﻟﻌﻤﻴﻞ ﻋ ﻠﻰ‬
signature: ‫اﻟﻬ ﻮﻳﺔ‬ I hereby certify that all the information provided by me on this application is true and correct and that I have read and accepted all the
terms and conditions for use of service as mentioned on the back of this contract as well as the service website jawwy.sa

Name: ABDELHAKIM ELHADDAD ‫اﻻﺳﻢ‬:

Employee ‫ﺗ ﻮﻗﻴﻊ اﻟﻤ ﻮﻇﻒ ﻋ ﻠﻰ‬ Date: 28-03-2019 ‫اﻟﺘﺎرﻳﺦ‬:
signature: ‫ﻣﻄﺎﺑ ﻘﺔ اﻟﻬ ﻮﻳﺔ‬:
Signature: ‫اﻟﺘ ﻮﻗﻴﻊ‬:

SERVICE DETAILS ‫ﺗ ﻔﺎﺻﻴﻞ اﻟﺨﺪﻣﺔ‬

Mob No: 966539261626 : ‫رﻗﻢ اﻟﺠ ﻮال‬ Mob No: : ‫رﻗﻢ اﻟﺠ ﻮال‬

SIM Card No: 8996601150612570223 ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬ SIM Card No: ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬

Mob No: : ‫رﻗﻢ اﻟﺠ ﻮال‬ Mob No: : ‫رﻗﻢ اﻟﺠ ﻮال‬

SIM Card No: ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬ SIM Card No: ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬

Mob No: : ‫رﻗﻢ اﻟﺠ ﻮال‬ Mob No: : ‫رﻗﻢ اﻟﺠ ﻮال‬

SIM Card No: ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬ SIM Card No: ‫رﻗﻢ اﻟﺸﺮﻳﺤﺔ‬

PARTNER/AGENT DETAILS ‫ﻣﻤﺜﻞ اﻟﺨﺪﻣﺔ‬/ ‫ﺗ ﻔﺎﺻﻴﻞ اﻟﻤ ﻮز ع‬

Order ID ‫رﻗﻢ اﻟﻄ ﻠﺐ‬ Employee Name: : ‫اﺳﻢ اﻟﻤ ﻮﻇﻒ‬

‫ﺧﺘﻢ اﻟﻤ ﻮز ع‬
Dealer Stamp / Agent ID Collect Partner Code: : ‫رﻣﺰ اﻟﻤ ﻮز ع‬

200234154358538 Collect Location Code: : ‫رﻣﺰ اﻟﻤ ﻮﻗﻊ‬

Digital Sales Agent Code: : ‫رﻣﺰ اﻟﻤﻤﺜﻞ‬

Location / City: : ‫ اﻟﻤﺪﻳﻨﺔ‬/ ‫اﻟﻤ ﻮﻗﻊ‬

From STC

General Terms and Conditions
1. Failure to obtain a specific definition in the following terms and conditions entitles a given body to
directly refer to the Communications and Information Technology Commission. If any sort of conflict
regarding the interpretation and explanation of such definition emerged, the parties should refer to the
terms and conditions issued by the Saudi Telecom Company.
2. Following the approval of the Communications and Information Technology Commission, should the
company introduce any sort of decrement and/or modification to any of its services’ fees at any point in
time, the customer will not be eligible to receive the newly introduced rates made after the enjoyment of
the previous benefits.
3. Upon signing the contract, the customer as well as the company must abide by the contract’s terms and
conditions of a given service.
4. Conflicts between the company and the customer should be resolved in accordance with the terms and
conditions identified by the Communications and Information Technology Commission.
5. The service contract takes effect from the start date of operation.
6. If the customer is in breach of the terms and conditions of a given service, the company is entitled to
enforce the previously agreed upon terms.
7. The customer is solely responsible for all charges on outgoing calls regardless of the way the calls were
made or the identity of the person who placed the calls. However, it is still the client’s right to petition
against specific outgoing calls.
8. The Customer has the right to end the service at any time, and in this case no refund can be claimed.
9. The company has the full right to hold or end the subscriber’s service due to any of the following:
Violating any of the contract’s terms and conditions.
In the unlikely event of the customer’s submittal of any false or misleading information to the
Company.
In case the Customer passes away; referring to the claim (A-4) of the term number 10 of the service
terms and conditions issued by the Communications and Information Technology Commission
10. The company shall hold no responsibility for the mistakes committed by other service providers who
happen to indirectly use any of the Company’s services or those who communicate as a third party and
are indirectly served by the Company. Therefore, the Company shall not be responsible for any resulting
breakdown.
11. The Customer shall acknowledge the subscription contract’s Terms and Conditions upon signing it.
12. The company shall provide the subscribers with all requested services.
13. By benefiting from any service offered by the company, the customer does not have the ownership rights;
in other words, the customer has no right to act in a manner that could implicitly or explicitly give him/her
the validity to behave in any way that is not in accordance with the agreed upon and set out laws, Terms
and Conditions the Company has adopted and which are accredited by the Telecommunication Institution
and Information Technology.
14. Amounts collected by the Company shall be recorded in the accounts, thus placing the responsibility for
settling any liabilities resulting from the usage of a given service on the customers.
15. The Company must be informed about any possible changes in the customer’s address or contact number.
16. When using the roaming service, the company will set extra charges on customers for using other local
and international networks.
17. Should any difference arise between the Arabic and the English text, the Arabic text would be considered
as binding.
Mobile number porting (MNP)
1. By transferring your mobile number you will enjoy the services and features offered by the new operator.
These services and features might be different from the features you are subscribed to now.
2. Authorization to transfer your mobile number listed above inevitably authorizes the exchange of your
information with your current operator. This includes, but is not limitedto, ID, name, and mobile number.
3. The information provided by you has to be correct and true. Failure to provide accurateinformation will lead
to rejection of the porting or later disconnection.
4. The porting process takes one working day from the request date.
5. You have to request the services needed, otherwise only default services will be activated.
6. I hereby declare that I have read the rules and regulations regarding the transfer ofmy line and that I will be
responsible for any and all monetary fees after the transferis complete.
7. The Company maintains the right to verify the Customer's documents through relevant parties.
8. By signing this contract and providing his/her information to STC, the customer acknowledges that he/she
agrees to the processing of his/her personal information. STC will take appropriate measures to protect
this personal information from unauthorized access, accidental loss or destruction and ensure compliance
with STC privacy policies.
Jawwy
1. Jawwy is provided for all customers and is available online through the website www.jawwy.sa, at all
Service Offices.
2. If the SIM is lost, the customer must inform about that immediately in order for him/her to be no longer
responsible for any misuse of the SIM.
3. Customers can add credit to their accounts via credit card as well as Jawwy recharge vouchers.
4. The cost of the calls will be deducted from the current credit available. When there is insufficient credit,
the customer will not be able to make any outgoing calls till he/she credits the account.
5. If the customer does not download the App via the link (app.jawwy.sa) and/or register using log-in ID,
his/her SIM will be disconnected after 90 days of activation. The customer then has no right to claim the
cost.
6. After downloading the App and registering, if there is no chargeable activity on the SIM for 90 consecutive
days, the SIM will be disconnected and the service canceled.
7. If the SIM is cancelled, the customer will not be able to claim the number.
8. If the SIM is lost and the customer applies during the service period for a replacement, he/she will have a
replacement with the same mobile number if available.
9. The Customer can check the available balance through Jawwy app or Jawwy portal.
10. Jawwy is for personal use. Therefore, it cannot be transferred/relinquished to others without the
company’s prior approval. The customer should use this service in a legal way and should ask for its
cancelation when he/she is no more in need of it. He/she will be held responsible for any violation of the
above commitments.
200234154358538
‫اﻟﺸﺮوط واﻷﺣﻜﺎم اﻟﻌﺎﻣﺔ‬
‫وورد ﺗﻌ ﺮﻳﻒ‬، ‫ﻓﻲ ﺣ ﺎ ﻟﺔ ﻋﺪم وﺟﻮد ﺗﻌ ﺮﻳﻒ ﻟﻌ ﺒ ﺎرة ﻣﻌ ﻴ ﻨﺔ ﺑ ﻬﺬه ا ﻟ ﺸ ﺮوط‬ .1
‫ﻓ ﺈﻧﻪ ﻳﺆﺧﺬ ﺑ ﺎ ﻟ ﺘﻌ ﺮﻳﻒ ا ﻟﻮارد ﻓﻲ‬، ‫ﻟ ﻬ ﺎ ﺑ ﺄﻧﻈﻤﺔ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ‬
‫ وﻓﻲ ﺣ ﺎ ﻟﺔ اﻻﺧ ﺘﻼف ﻓﻲ ﺗﻔ ﺴ ﻴ ﺮ أي ﻣﻦ ا ﻟ ﺸ ﺮوط‬.‫أﻧﻈﻤﺔ ا ﻟ ﻬ ﻴ ﺌﺔ‬
‫واﻷﺣ ﻜ ﺎم ﻳ ﺘﻢ اﻷﺧﺬ ﺑﻤ ﺎ ورد ﻓﻲ وﺛ ﻴﻘﺔ ﺷ ﺮوط ا ﻟﺨﺪﻣﺔ ا ﻟﺼ ﺎدرة ﻋﻦ‬
‫ﺷ ﺮﻛﺔ اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ‬
‫إذا ﻗ ﺎﻣﺖ ا ﻟ ﺸ ﺮﻛﺔ‬، ‫ﺑﻌﺪ ﻣﻮاﻓﻘﺔ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ ا ﻟﻤﻌﻠﻮﻣ ﺎت‬ .2
‫ﻓﻼ ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ‬، ‫ﺑ ﺘﺨﻔ ﻴ ﺾ أو ﺗﻌﺪﻳﻞ أي ﻣﻦ ﺗﻌ ﺮﻓﺔ أﺟﻮر ﺧﺪﻣ ﺎﺗ ﻬ ﺎ‬
‫ا ﻟﻤﻄ ﺎ ﻟ ﺒﺔ ﺑ ﺘﻄ ﺒ ﻴﻖ ا ﻟ ﺘﻌ ﺮﻓﺔ ا ﻟﺠﺪﻳﺪة ﻟﺨﺪﻣﺔ ﻗﺪﻣﺖ ﻟﻪ ﻗ ﺒﻞ ﻗ ﺮار‬
.‫ا ﻟ ﺘﺨﻔ ﻴ ﺾ أو ا ﻟ ﺘﻌﺪﻳﻼت ا ﻟﻼﺣﻘﺔ‬
،‫ﻳﻠ ﺘ ﺰم ﻃ ﺎ ﻟﺐ ا ﻟﺨﺪﻣﺔ وا ﻟ ﺸ ﺮﻛﺔ ﺑﺠﻤ ﻴﻊ ا ﻟ ﺒ ﻨﻮد ا ﻟﻮاردة ﻓﻲ ﻋﻘﺪ ا ﻟﺨﺪﻣﺔ‬ .3
.‫ﺣ ﺎل ا ﻟ ﺘﻮﻗ ﻴﻊ ﻋﻠ ﻴﻪ‬
‫ﺣ ﺴﺐ ﻣ ﺎ ﺟ ﺎ ء ﻓﻲ‬، ‫ﻳ ﺘﻢ ﻣﻌ ﺎ ﻟﺠﺔ ﺟﻤ ﻴﻊ ا ﻟﺨﻼﻓ ﺎت ﺑ ﻴﻦ ا ﻟ ﺸ ﺮﻛﺔ وا ﻟﻌﻤ ﻴﻞ‬ .4
‫وﺛ ﻴﻘﺔ ﺷ ﺮوط ﺗﻘﺪﻳﻢ ا ﻟﺨﺪﻣﺔ ا ﻟﺼ ﺎدرة ﻋﻦ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ‬
. ‫ا ﻟﻤﻌﻠﻮﻣ ﺎت‬
.‫ﻳ ﺒﺪأ ﺳ ﺮﻳ ﺎن ﻋﻘﺪ ا ﻟﺨﺪﻣﺔ ﻣﻦ ﺗ ﺎرﻳﺦ ﺑﺪ ء ا ﻟﺨﺪﻣﺔ ﻟﺪى ا ﻟﻌﻤ ﻴﻞ‬ .5
‫ﻳﻄ ﺒﻖ ﻣ ﺎ ﺟ ﺎ ء ﻓﻲ وﺛ ﻴﻘﺔ ﺷ ﺮوط ا ﻟﺨﺪﻣﺔ وﻻﺋﺤﺔ ﻧﻈ ﺎم اﻻﺗﺼ ﺎﻻت‬ .6
.‫ﺑﺨﺼﻮ ص أي ﻣﺨ ﺎ ﻟﻔﺔ أو أﺿ ﺮار ﻧ ﺎﺗﺠﺔ ﻋﻦ اﺳ ﺘﺨﺪام ا ﻟﺨﺪﻣﺔ‬
‫ا ﻟﻌﻤ ﻴﻞ ﻣ ﺴﺆول ﻋﻦ دﻓﻊ ﻛ ﺎﻓﺔ اﻷﺟﻮر ﻋﻦ ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت ا ﻟﺼ ﺎدرة ﻣﻦ‬ .7
‫ﺑﻐ ﺾ ا ﻟ ﻨﻈ ﺮ ﻋﻦ ا ﻟﻄ ﺮﻳﻘﺔ ا ﻟ ﺘﻲ ﺗﻤﺖ ﺑ ﻬ ﺎ ا ﻟﻤ ﻜ ﺎ ﻟﻤﺔ ﻣﻦ ﻫ ﺎﺗﻔﻪ أو‬، ‫ﻫ ﺎﺗﻔﻪ‬
‫ وﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ ا ﻟ ﺘﻈﻠﻢ ﻣﻦ أﺟﻮر ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت‬.‫ﻫﻮﻳﺔ ﻣﻦ ﻗ ﺎم ﺑ ﺎ ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت‬
.‫ا ﻟ ﺘﻲ ﻳﻌ ﺘﻘﺪ أﻧ ﻬ ﺎ ﻟﻢ ﺗﺼﺪر ﻣﻦ ﻫ ﺎﺗﻔﻪ‬
‫ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ ﻃﻠﺐ إﻧ ﻬ ﺎ ء ا ﻟﺨﺪﻣﺔ ﺑﻌﺪ ﺗ ﺸﻐ ﻴﻠ ﻬ ﺎ وﻓﻲ ﻫﺬه ا ﻟﺤ ﺎ ﻟﺔ ﻻ ﻳ ﺘﻢ‬ .8
.‫إرﺟ ﺎع أي ﻣ ﺒ ﺎ ﻟﻎ ﻣﻘ ﺘﻄﻌﺔ ﻧﻈ ﻴ ﺮا ﻟﺨﺪﻣﺔ‬
:‫ﻳﺤﻖ ﻟﻠ ﺸ ﺮﻛﺔ ﺗﻌﻠ ﻴﻖ ا ﻟﺨﺪﻣﺔ أو إﻧ ﻬ ﺎؤﻫ ﺎ ﻋﻦ ا ﻟﻌﻤ ﻴﻞ ﻓﻲ ا ﻟﺤ ﺎﻻت ا ﻟ ﺘ ﺎ ﻟ ﻴﺔ‬ .9
‫ﻣﺨ ﺎ ﻟﻔﺔ ا ﻟﻌﻤ ﻴﻞ أي ﻣﻦ اﻷﺣ ﻜ ﺎم أو ا ﻟ ﺸ ﺮوط ا ﻟﻮاردة ﻓﻲ ﻋﻘﺪ‬
.‫ا ﻟﺨﺪﻣﺔ‬
‫ﻓﻲ ﺣ ﺎ ﻟﺔ ﻛﻮن ا ﻟﻤﻌﻠﻮﻣ ﺎت أو ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت اﻷﺳ ﺎﺳ ﻴﺔ ا ﻟﻤﻘﺪﻣﺔ‬
‫أو ﻓﻲ ﺣ ﺎ ﻟﺔ ﻛﻮن أي‬، ‫ﻣﻦ ا ﻟﻌﻤ ﻴﻞ إ ﻟﻰ ا ﻟ ﺸ ﺮﻛﺔ ﻏ ﻴ ﺮ ﺻﺤ ﻴﺤﺔ‬
.‫ﻣﻦ ا ﻟﻤﻌﻠﻮﻣ ﺎت ا ﻟﻤﻘﺪﻣﺔ ﻣ ﻨﻪ إ ﻟﻰ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺰورة أو ﻣﻀﻠﻠﺔ‬
‫أ( ﻣﻦ‬-4 ) ‫ﻣﻊ ﻣ ﺮاﻋ ﺎة ﺣ ﻜﻢ ا ﻟﻔﻘ ﺮة‬، ‫ﻓﻲ ﺣ ﺎ ﻟﺔ وﻓ ﺎة ا ﻟﻌﻤ ﻴﻞ‬
‫ا ﻟﻤ ﺎدة ا ﻟﻌ ﺎﺷ ﺮة ﻣﻦ ﺷ ﺮوط ﺗﻘﺪﻳﻢ ا ﻟﺨﺪﻣﺔا ﻟﺼ ﺎدرة ﻣﻦ ﻫ ﻴ ﺌﺔ‬
.‫اﻻﺗﺼ ﺎﻻت ا ﻟ ﺴﻌﻮدﻳﺔ‬
‫ﻻ ﺗﻌﺪ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺴﺆو ﻟﺔ ﻋﻦ أﺧﻄ ﺎ ء ﻣﻘﺪﻣﻲ ا ﻟﺨﺪﻣﺔ اﻵﺧ ﺮﻳﻦ ا ﻟﺬﻳﻦ‬ .10
‫ﻳ ﺴ ﺘﺨﺪﻣﻮن ﻣ ﺮاﻓﻖ ا ﻟ ﺸ ﺮﻛﺔ أو ﻳ ﻜﻮﻧﻮن ﻣ ﺮﺗ ﺒﻄ ﻴﻦ ﺑ ﻬ ﺎ ﻟﻼﺗﺼ ﺎل ﻣﻊ ﻧﻘ ﺎط‬
‫ﻣ ﺎ ﻟﻢ‬، ‫أو اﻷﻋﻄ ﺎل ا ﻟ ﺘﻲ ﺗﺤﺪث ﺑ ﺴ ﺒ ﺒﺬ ﻟﻚ‬، ‫ﻻ ﺗﺨﺪﻣ ﻬ ﺎ ا ﻟ ﺸ ﺮﻛﺔ ﻣ ﺒ ﺎﺷ ﺮة‬
.‫ﺗ ﻜﻦ ﻫﻲ ا ﻟﻤ ﺴﺆو ﻟﺔ ﻋ ﻨ ﻬ ﺎ‬
‫ﻳﻘ ﺮ ا ﻟﻌﻤ ﻴﻞ ﺑﻌﻠﻤﻪ وا ﻃﻼﻋﻪ ﻋﻠﻰ ﺟﻤ ﻴﻊ ا ﻟ ﺒ ﻨﻮد ا ﻟﻮاردة ﻓﻲ ﻫﺬا ا ﻟﻌﻘﺪ‬ .11
.‫)ﻋﻘﺪ اﻻﺷ ﺘ ﺮاك( وأﻧﻪ وﻗﻊ ﻋﻠ ﯩ ﻬﺬا اﻷﺳ ﺎ س‬
.‫ﺗﻘﻮم ا ﻟ ﺸ ﺮﻛﺔ ﺑ ﺘ ﺰوﻳﺪ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺎ ﻟﺨﺪﻣﺔ أو ا ﻟﺨﺪﻣ ﺎت ا ﻟﻤﻄﻠﻮﺑﺔ‬ .12
‫ا ﻟﺨﺪﻣﺔ ﻣﺼﻤﻤﺔ ﻟﻼﺳ ﺘﺨﺪام ا ﻟ ﺸﺨﺼﻲ و ﻻ ﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ إﻋﻄ ﺎؤﻫ ﺎ ﻟﻠﻐ ﻴ ﺮ‬ .13
‫أو ا ﻟ ﺘ ﻨ ﺎزل ﻋ ﻨ ﻬ ﺎ دون ﻣﻮاﻓﻘﺔا ﻟ ﺸ ﺮﻛﺔ أو ا ﻟ ﺘﺼ ﺮف ﻓ ﻴ ﻬ ﺎ ﺑﻄ ﺮﻳﻘﺔ ﻏ ﻴ ﺮ‬
‫وﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ‬،‫ﻧﻈ ﺎﻣ ﻴﺔ وا ﻟ ﺘﻌ ﻬﺪ ﺑ ﺈ ﻟﻐ ﺎﺋ ﻬ ﺎ ﻣﻦ ا ﻟﺨﺪﻣﺔ ﻋ ﻨﺪ ﻋﺪم ا ﻟﺤ ﺎﺟﺔ إ ﻟ ﻴ ﻬ ﺎ‬
.‫ﻋﻦ أي ﻣﺨ ﺎ ﻟﻔﺔ ﺗﺤﺪث ﻧ ﺘ ﻴﺠﺔ ﻋﺪم اﻻ ﻟ ﺘ ﺰام ﺑﺬ ﻟﻚ‬
‫ﺗﻘ ﻴﺪ ا ﻟ ﺸ ﺮﻛﺔ ﻋﻠﻰ ﺣ ﺴ ﺎب ا ﻟﻌﻤ ﻴﻞ أﻳﺔ ﻣ ﺒ ﺎ ﻟﻎ ﻳ ﺘﻢ رﺻﺪﻫ ﺎ ﻋﻠﻰ ا ﻟﺨﺪﻣﺔ‬ .14
‫وﻳ ﻜﻮن ا ﻟﻌﻤ ﻴﻞ ﻣ ﺴﺆوًﻻ ﻣ ﺴﺆو ﻟ ﻴﺔ ﻛ ﺎﻣﻠﺔ ﻋﻦ ﻛ ﺎﻓﺔ اﻻ ﻟ ﺘ ﺰاﻣ ﺎت ا ﻟ ﺘﻲ ﺗ ﻨ ﺸ ﺄ‬
.‫ﻋﻦ اﺳ ﺘﺨﺪام ﻫﺬه ا ﻟﺨﺪﻣﺔ‬
‫ﻳﻠ ﺘ ﺰم ا ﻟﻌﻤ ﻴﻞ ﺑ ﺈﺷﻌ ﺎر ا ﻟ ﺸ ﺮﻛﺔ ﻋﻦ أي ﺗﻐ ﻴ ﻴ ﺮات ﻓﻲ ﻋ ﻨﻮاﻧﻪ أو أرﻗ ﺎم‬ .15
.‫اﺗﺼ ﺎ ﻟﻪ‬
‫ﻓﻲ ﺣ ﺎ ﻟﺔ ا ﻟ ﺘﺠﻮال ﺳ ﻴ ﺘﻢ اﺣ ﺘ ﺴ ﺎب رﺳﻮم ﻋ ﻨﺪ اﺳ ﺘﺨﺪام ﺷ ﺒ ﻜ ﺎت ا ﻟﺪول‬ .16
.‫اﻷﺧ ﺮى أو ا ﻟ ﺸ ﺒ ﻜ ﺎت ا ﻟﻤﺤﻠ ﻴﺔ اﻷﺧ ﺮى‬
‫ﻓ ﺈن ا ﻟ ﻨ ﺺ‬، ‫ﻓﻲ ﺣ ﺎ ﻟﺔ وﺟﻮد ﺗﻌ ﺎر ض ﺑ ﻴﻦ ا ﻟ ﻨ ﺺ ا ﻟﻌ ﺮﺑﻲ وا ﻟ ﻨ ﺺ اﻹﻧﺠﻠ ﻴ ﺰي‬ .17
.‫ا ﻟﻤﻌﻤﻮل ﻋﻠ ﻴﻪ وا ﻟﻤﻌ ﺘﻤﺪ ﻫﻮ ا ﻟ ﻨ ﺺ ا ﻟﻌ ﺮﺑﻲ‬
‫ﻧﻘﻞ ا ﻟ ﺮﻗﻢ‬
‫ﻓ ﺈﻧﻚ ﺳ ﺘ ﺴ ﺘﻤ ﺘﻊ ﺑﺠﻤ ﻴﻊ ا ﻟﻤ ﺰاﻳ ﺎ وا ﻟﺨﺼ ﺎﺋ ﺺ ا ﻟﻤ ﺘﻮﻓ ﺮة ﻣﻦ‬، ‫ﻋ ﻨﺪ ﺗﺤﻮﻳﻞ ﺟﻮا ﻟﻚ‬ .1
‫ و ﻟ ﻜ ﻨﻘﺪ ﺗﺨ ﺘﻠﻒ ﻫﺬه ا ﻟﻤ ﺰاﻳ ﺎ وا ﻟﺨﺼ ﺎﺋ ﺺ ﻋﻦ ﺗﻠﻚ ا ﻟﻤﻮﺟﻮدة‬.‫ا ﻟﻤ ﺸﻐّﻞ ا ﻟﺠﺪﻳﺪ‬
.ً ‫ﻟﺪﻳﻚ ﺣ ﺎ ﻟ ﻴ ﺎ‬
‫ﻋﻠ ﻴﻚ ﺗﺤﻮﻳﻞ ﺑ ﻴ ﺎﻧ ﺎﺗﻚ ا ﻟﻤ ﺴﺠﻠﺔ ﻟﺪى‬، ‫ﻟ ﺘﺤﻮﻳﻞ رﻗﻢ ﺟﻮا ﻟﻚ ا ﻟﻤﺪون أﻋﻼه‬ .2
.‫ورﻗﻢ ا ﻟﺠﻮال‬، ‫اﻻﺳﻢ‬، ‫وا ﻟ ﺘﻲ ﺗ ﺸﻤﻞ رﻗﻢ ﻫﻮﻳ ﺘﻚ‬،‫ا ﻟﻤ ﺸﻐّﻞ ا ﻟﺤ ﺎ ﻟﻲ ﻟﺠﻮا ﻟﻚ‬
‫ أي ﻧﻘ ﺺ‬.‫ﻳ ُﻔ ﺘ ﺮ ض أن ﺗ ﻜﻮن ﺟﻤ ﻴﻊ ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت ا ﻟﻤﻘﺪﻣﺔ ﻣﻦ ﻗ ﺒﻠﻚ ﺻﺤ ﻴﺤﺔ ودﻗ ﻴﻘﺔ‬ .3
‫أو ﺧﻄ ﺄ ﻓﻲ ا ﻟ ﺒ ﻴ ﺎﻧ ﺎت ا ﻟ ﺘﻲ ﺗﻘﺪﻣ ﻬ ﺎ ﻗﺪ ﻳﻌ ﻴﻖ ﻋﻤﻠ ﻴﺔ ﺗﺤﻮﻳﻞ ا ﻟﺠﻮال أو ﻳ ﺴ ﺒﺐ‬
.‫رﻓﻀ ﻬ ﺎ‬
.‫ﺗ ﺴ ﺘﻐ ﺮق ﻋﻤﻠ ﻴﺔ ا ﻟ ﺘﺤﻮﻳﻞ ﻳﻮم ﻋﻤﻞ واﺣﺪ ﻣﻦ ﺗ ﺎرﻳﺦ ﺗﻘﺪﻳﻢ ا ﻟﻄﻠﺐ‬ .4
‫وإﻻ ﻓ ﺈﻧﻚ ﺳ ﺘﺤﺼﻞ ﻋﻠﻰ ا ﻟﺨﺪﻣ ﺎت‬، ‫ﻋﻠ ﻴﻚ اﻻﺷ ﺘ ﺮاك ﻓﻲ ا ﻟﺨﺪﻣ ﺎت ا ﻟ ﺘﻲ ﺗ ﺮﻏ ﺒ ﻬ ﺎ‬ .5
.‫اﻷﺳ ﺎﺳ ﻴﺔ ﻓﻘﻂ‬
‫أﻗ ﺮ ﺑ ﺄﻧﻲ ا ﻃﻠﻌﺖ ﻋﻠﻰ ﻛ ﺎﻓﺔ ا ﻟ ﺸ ﺮوط واﻷﺣ ﻜ ﺎم ا ﻟﻼزﻣﺔ ﻟﻌﻤﻠ ﻴﺔ ا ﻟ ﻨﻘﻞ وأﺗﻌ ﻬﺪ‬ .6
.‫ﺑ ﺘﺤﻤﻞ ﻛ ﺎﻓﺔ ا ﻟ ﺘ ﺒﻌ ﺎﺗ ﺎ ﻟﻤ ﺎ ﻟ ﻴﺔ ﺑﻌﺪ إﺗﻤ ﺎم ﻋﻤﻠ ﻴﺔ ا ﻟ ﻨﻘﻞ‬
.‫ﺼﺔ‬
ّ ‫ﺤﺔ ﺑ ﻴ ﺎﻧ ﺎت ا ﻟﻌﻤ ﻴﻞ ﻋﻦ ﻃ ﺮﻳﻖ ا ﻟﺠ ﻬ ﺎت ا ﻟﻤﺨ ﺘ‬ ّ ‫ﻳﺤﻖ ﻟﻠ ﺸ ﺮﻛﺔ أن ﺗ ﺘ ﺄﻛﺪ ﻣﻦ ﺻ‬ .7
‫ﻳ ُﻘ ﺮ ا ﻟﻌﻤ ﻴﻞ ﺑﻤﻮاﻓﻘ ﺘﻪ ﻋﻠﻰ ﺟﻤﻊ واﺳ ﺘﺨﺪام ا ﻟ ﺸ ﺮﻛﺔ ﻟﻤﻌﻠﻮﻣ ﺎﺗﻪ ﺑﻐ ﺮ ض ﺗﻘﺪﻳﻢ‬ .8
‫ﻋﻠﻰ ان ﺗﻘﻮم ا ﻟ ﺸ ﺮﻛﺔ ﺑ ﺎﺗﺨ ﺎذ ﻛ ﺎﻓﺔ ا ﻟ ﺘﺪاﺑ ﻴ ﺮ ا ﻟﻤ ﻨ ﺎﺳ ﺒﺔ‬،‫ﺧﺪﻣ ﺎﺗ ﻬ ﺎ وﺗﺤ ﺴ ﻴ ﻨ ﻬ ﺎ‬
‫ﻟﺤﻤ ﺎﻳﺔ ﻫﺬه ا ﻟﻤﻌﻠﻮﻣ ﺎت وﺳ ﺮﻳ ﺘ ﻬ ﺎ وﻋﺪم اﻓ ﺸ ﺎﺋ ﻬ ﺎﻷي ﻃ ﺮف ﺑ ﺄي ﺣ ﺎل ﻣﻦ‬
‫اﻷﺣﻮال إﻻ ﺑﻄﻠﺐ ﻣﻦ ﻫ ﻴ ﺌﺔ اﻻﺗﺼ ﺎﻻت وﺗﻘ ﻨ ﻴﺔ ا ﻟﻤﻌﻠﻮﻣ ﺎت أو أي ﺳﻠﻄﺔﻣﺨ ﺘﺼﺔ‬
.‫ﻟﻀﻤ ﺎن اﻻﻣ ﺘ ﺜ ﺎل ﻟ ﺴ ﻴ ﺎﺳ ﺎت ا ﻟﺨﺼﻮﺻ ﻴﺔ ﻓﻲ ا ﻟ ﺸ ﺮﻛﺔ‬
‫ﺟﻮّي‬
www.jawwy.sa ‫ﻳ ﺘﻢ ﺗﻘﺪﻳﻢ ﺧﺪﻣﺔ )ﺟﻮّي( ﻋ ﺒ ﺮ ا ﻟﻤﻮﻗﻊ اﻹ ﻟ ﻜ ﺘ ﺮوﻧﻲ ﻟﻠﺨﺪﻣﺔ‬ .1
‫ﻳ ﺘﻮﺟﺐ ﻋﻠﻰ ا ﻟﻌﻤ ﻴﻞ ﻋ ﻨﺪ ﻓﻘﺪان ﺑﻄ ﺎﻗ ﺘﻪ اﻹﺑﻼغ ﻓﻮًرا ﺣ ﺘﻰ ﻳﺨﻠﻲ ﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ ﻣﻦ‬ .2
.‫أﻳﺔ ﺗ ﺒﻌ ﺎت ﻣ ﺴ ﺘﻘ ﺒﻠ ﻴﺔﻗﺪ ﺗ ﺘ ﺮﺗﺐ ﻋﻠﻰ ا ﻟ ﺮﻗﻢ ا ﻟﻤ ﺴﺠﻞ ﺑ ﺎﺳﻢ ا ﻟﻌﻤ ﻴﻞ‬
‫ﺑ ﺈﻣ ﻜ ﺎن ا ﻟﻌﻤ ﻴﻞ إﺿ ﺎﻓﺔ ﻣ ﺒ ﺎ ﻟﻎ إ ﻟﻰ رﺻ ﻴﺪ ا ﻟ ﺒﻄ ﺎﻗﺔ ﻣﻦ ﺧﻼل ا ﻟ ﺒﻄ ﺎﻗ ﺎت اﻻﺋ ﺘﻤ ﺎﻧ ﻴﺔ‬ .3
.‫أو ﻋ ﺒ ﺮ اﺳ ﺘﺨﺪاﻣ ﺒﻄ ﺎﻗ ﺎت ﺟﻮّي‬
‫ﺳ ﺘﺨﺼﻢ أﺳﻌ ﺎر ا ﻟﻤ ﻜ ﺎ ﻟﻤ ﺎت ا ﻟﻤ ﻨﻔﺬة ﻣﻦ رﺻ ﻴﺪك ا ﻟﺤ ﺎ ﻟﻲ وﻋ ﻨﺪ ﻧﻔ ﺎد ا ﻟ ﺮﺻ ﻴﺪ‬ .4
‫ﻟﻦ ﻳ ﻜﻮن‬
.‫ﺑ ﺎﻹﻣ ﻜ ﺎﻧ ﺎﻻﺗﺼ ﺎل إﻻ إذا ﺗﻢ إﺿ ﺎﻓﺔ ﻣ ﺒ ﺎ ﻟﻎ أﺧ ﺮى إ ﻟﻰ ا ﻟ ﺮﺻ ﻴﺪ‬
‫ﻓﻲ ﺣ ﺎل ﻟﻢ ﻳﻘﻢ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺘﺤﻤ ﻴﻞ ﺗﻄ ﺒ ﻴﻖ ﺟﻮّي ﺑ ﺰﻳ ﺎرة ا ﻟ ﺮاﺑﻂ ا ﻟ ﺘ ﺎ ﻟﻲ‬ .5
.‫ ﻳﻮﻣ ﺎ‬90 ‫ وﺗﻔﻌ ﻴﻞ ا ﻟﺨﺪﻣﺔﻋﻦ ﻃ ﺮﻳﻘﻪ ﻓ ﺈن ﺷ ﺮﻳﺤ ﺘﻪ ﺳ ﺘﻠﻐﻰ ﺑﻌﺪ‬app.jawwy.sa
‫ﻓﻲ ﺣ ﺎل ﻗ ﺎم ا ﻟﻤ ﺸ ﺘ ﺮك ﺑ ﺘﺤﻤ ﻴﻞ ا ﻟ ﺘﻄ ﺒ ﻴﻖ وأﺗﻢ ﺗﻔﻌ ﻴﻞ ا ﻟ ﺸ ﺮﻳﺤﺔ ﻣﻦ ﺧﻼ ﻟﻪ ﺛﻢ‬ .6
‫ ﻳﻮﻣ ﺎ ﻣ ﺘ ﺘ ﺎ ﻟ ﻴﺔ ﻣﻦ‬90 ‫ﻓ ﺈن ا ﻟ ﺸ ﺮﻳﺤﺔ ﺳ ﺘﻠﻐﻰ ﺑﻌﺪ‬، ‫ﻟﻢ ﻳﻘﻢ ﺑ ﺎﻻﺳ ﺘﻔ ﺎدة ﻣﻦ ا ﻟﺨﺪﻣﺔ‬
.‫ﻋﺪم ا ﻟﻘ ﻴ ﺎم ﺑ ﺄي اﺳ ﺘﺨﺪام ﻣﺪﻓﻮع‬
.‫ﻓﻲ ﺣ ﺎل إ ﻟﻐ ﺎ ء ا ﻟ ﺸ ﺮﻳﺤﺔ ﻻ ﻳﺤﻖ ﻟﻠﻌﻤ ﻴﻞ ا ﻟﻤﻄ ﺎ ﻟ ﺒﺔ ﺑ ﺮﻗﻤﻪ‬ .7
‫ﻓﻲ ﺣ ﺎل ﻓﻘﺪان ا ﻟ ﺸ ﺮﻳﺤﺔ وﺗﻘﺪم ا ﻟﻌﻤ ﻴﻞ ﺧﻼل ﻓ ﺘ ﺮة ا ﻟﺨﺪﻣﺔ ﺑﻄﻠﺐ ﺷ ﺮﻳﺤﺔ‬ .8
.‫ﺑﺪﻳﻠﺔ ﻓ ﻴﻤ ﻜﻦ ﻟﻠﻌﻤ ﻴﻞ ا ﻟﺤﺼﻮل ﻋﻠﻰ ﺷ ﺮﻳﺤﺔ ﺑﺪﻳﻠﺔ ﺑ ﻨﻔﺲ ا ﻟ ﺮﻗﻢ إذا ﺗﻮﻓّﺮت‬
‫ﺳ ﻴ ﺘﻤ ﻜﻦ ا ﻟﻌﻤ ﻴﻞ ﻣﻦ ﻣﻌ ﺮﻓﺔ رﺻ ﻴﺪه ﻣﻦ ﺧﻼل ﺗﻄ ﺒ ﻴﻖ ﺟﻮّي ﻟﻠ ﻬﻮاﺗﻒ ا ﻟﺬﻛﻲ أو‬ .9
.‫ﻋ ﺒ ﺮ ﻣﻮﻗﻊ ﺟﻮّي‬
‫ﺧﺪﻣﺔ ﺟﻮّي ﻣﺼﻤﻤﺔ ﻟﻼﺳ ﺘﻌﻤ ﺎل ا ﻟ ﺸﺨﺼﻲ وﻻ ﻳﺠﻮز ﻟﻠﻌﻤ ﻴﻞ إﻋﻄ ﺎؤﻫ ﺎ ﻟﻠﻐ ﻴ ﺮ أو‬ .10
‫ا ﻟ ﺘ ﻨ ﺎزل ﻋ ﻨ ﻬ ﺎ ون ﻣﻮاﻓﻘﺔ ا ﻟ ﺸ ﺮﻛﺔ أو ا ﻟ ﺘﺼ ﺮف ﻓ ﻴ ﻬ ﺎ ﺑﻄ ﺮﻳﻘﺔ ﻏ ﻴ ﺮ ﻧﻈ ﺎﻣ ﻴﺔ‬
‫وﺗﺤﻤﻞ ﻣ ﺴﺆو ﻟ ﻴ ﺘﻪ‬، ‫وﻳ ﺘﻌ ﻬﺪ ا ﻟﻌﻤ ﻴﻞ ﺑ ﺈ ﻟﻐ ﺎﺋ ﻬ ﺎ ﻣﻦ ا ﻟﺨﺪﻣﺔ ﻋ ﻨﺪ ﻋﺪﻣ ﺎ ﻟﺤ ﺎﺟﺔ إ ﻟ ﻴ ﻬ ﺎ‬
.‫ﻋﻦ أي ﻣﺨ ﺎ ﻟﻔﺔ ﺗﺤﺪث ﻧ ﺘ ﻴﺠﺔ ﻋﺪم اﻻ ﻟ ﺘ ﺰام ﺑﺬ ﻟﻚ‬
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