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DOCTOR PATIENT RELATIONSHIP

Project guide: Dr. Prashant

Students:

 Roshnee Tulaskar (137)


 Shraavani Nayak (138)
 Asif Ali (139)
 Simran Faldessai (140)

"The good physician treats the disease; the great physician treats the patient who has the
disease."

-Sir William Osler, the founder of Modern Medicine.

In an era of specialization and sub-specialization, some doctors can be tempted to


look at a patient as little more than a collection of symptoms and body systems.
But great physicians do more than treat patients; they also create trust, hope and
a sense of being known.

Hence, Doctor - Patient Relationship is extremely important in any clinical set-up.

Aim
To understand the patient's trust, satisfaction and confidence in guidance, services
and treatment provided by doctors.

Objective
To elicit responses from the patients regarding doctor-patient relationship and
find out measures to improve the same.

Sample
40 patients selected randomly from the Paediatric wards 133 and 135 of
Goa Medical College.

Methodology
1. Questionnaire was made with references from below mentioned sources.
2. Sample of 40 for the study was chosen randomly from patients in the
paediatric wards 133 and 135.
3. Verbal consent was taken and the patient's parent/guardian was asked to
fill up the questionnaire. (Attached)
4. Responses were recorded and compared.
5. Scores were allotted to each response as follows:
 Poor: 1
 Less than satisfactory : 2
 Satisfactory: 3
 Good: 4
 Very good: 5
6. Scores were tallied for each criteria and tabulated.
7. Inference was derived based on the responses and ratings.

Observations:
Average Ratings
Sr. No. Criteria Min:1
Max:5

4.35
1. Being polite
4.35
2. Making you feel at ease.
4.5
3. Listening to you.
4.4
4. Assessing your medical
condition.
4.28
5. Explaining the condition.
4.1
6. Explaining about the
treatment.
3.7
7. Involving you in the discussion
regarding the treatment.
4.1
8. Arranging treatment for you.
4.3
9. Giving sufficient time to talk.
4.6
10. Confidence about doctor's
ability.

Graphical representation:

Interpretation:
According to the studies, patients have shown great confidence in the treatment
provided by their doctors. The results in doctors ability to be polite, assess the
condition to the patient's guardian/parent, explain the treatment and condition
according to their understanding are more than satisfactory. Improvement is
needed in terms of involving the patient's relative in the discussion regarding the
treatment.

Conclusion:

Strengths:
1. Polite and empathic attitude towards the patients and their
parents/guardians.
2. Patiently answering doubts asked regarding the condition and the
treatment.
3. Well behaved and compassionate staff.
4. Success in gaining patient's family's confidence in doctor's ability to provide
care.

Suggestions for improvement:


1. Investigations and treatment can be explained to the patients in more detail
and in a simpler language.
2. Information regarding the need for a major or operative procedures should
be delivered to the patient with care to avoid anxiety.
3. Doubts regarding home remedies should be cleared.
4. Confidence of the parent/guardian should be gained so that they confide to
the doctor regarding non completion of prior treatment and use of over the
counter medications and home remedies.

Sources:Study by General medical council