CALL CENTER SERVICES AND OUTSOURCING AGREEMENT

This Call Center Services and Outsourcing Agreement (“Agreement”) is made and entered into as of this _____th
02
May
day of ________, 2014 (“Effective Date”), between _________________
Solution first (P)Ltd (hereinafter, “Contractor”) and OC LISTING,
INC., on behalf of itself and any and all related or affiliated entities (collectively, the “Company”). Contractor and the
Company are referred to hereinafter individually as a “Party” and collectively as the “Parties.”
I.
RECITALS
A. Contractor is in the business of providing call center and other outsourced services to assist clients for the sole
purpose of client acquisition for the benefit of Company.

B. Company desires to retain Contractor as an independent contractor, to assist Company with selling products
and/or services to interested business consumers.

C. Company desires to (i) contract the services of Contractor to provide call center services as provided in this
Agreement (the “Services”) and (ii) compensate Contractor for its Services.

Now, therefore, in reliance on the foregoing recitals, which are incorporated into the following Agreement by
reference, and in consideration of the promises exchanged below, the Parties agree as follows:
II.
AGREEMENTS

1. Definitions. The following terms used in this Agreement have the following definitions:

a. “Customer” means any person or entity that is a customer of Company and buys or contracts for
Company’s goods and/or services through Contractor.

b. “Qualified Lead” shall mean a business entity that has been successfully screened pursuant to the script
provided by Company to Contractor and personally visits the website and progresses through the
checkout process. There are varying steps to the process as identified in Schedule A. A Prospect is not
deemed as a Qualified Lead if entered by the agent, only in the case where the potential customer
personally visits the site. A Qualified Lead will have an attached phone call, which needs to be reviewed
to pass the Quality Assurance Guidelines in the reasonable judgment of Company or its third-party agent.

c. “Quality Assurance Guidelines” means: (i) Contractor’s compliance with all laws applicable to it in
connection with its performance of Services under this Agreement; (ii) Contractor’s material compliance
with any script procedures communicated by Company; (iii) use of industry standard phone skills and
fluent English by all Contractor personnel in connection with outbound calls placed on behalf of
Company; (iv) strictly adhering to instructions given by Company; and (v) maintaining any production
requirements agreed to by the Parties in writing. Company reserves the right to monitor and record all
calls by Contractor. Company may also, at its sole discretion, contract the monitoring of these Quality
Assurance Guidelines to an independent third party. Contractor shall not be compensated unless Quality
Assurance Guidelines have been maintained. Further, failing to follow Quality Assurance Guidelines is a
material breach of this Agreement, and payments will not be made for work not passing Quality
Assurance Guidelines.

d. “Products” shall mean the products and/or services purchased from Company as listed on

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
http://www.29prime.com. Company reserves the right to vary the products/services offered.

e. “Monthly” shall mean the monthly charge corresponding to the products purchased by Customer.

f. “Initial Billing” shall refer to the Initial Successful charge made by the Customer on Day One.

2. Warranties. Contractor hereby warrants that it is capable of outbound calling and exceeding the minimum
production requirement in the volume required by this Agreement. Contractor further warrants that it has all
the required technology and bandwidth to comply with this Agreement.

3. Dedicated Manager. Contractor agrees that a dedicated manager shall be assigned to each group of ten (10)
or less agents with a dedicated computer workstation and a wireless headset. The dedicated manager shall
remain in regular contact with Company regarding the productivity of the Contractor's agents and must use
his or her best efforts to ensure each agent meets their production requirements. The dedicated Manager shall
report to Company every hour, reporting the status and level of production of agents.

4. Exclusivity. Company requests, and Contractor agrees that agents and managers working on Company’s
campaign will work exclusively on Company’s campaign. Although Contractor may use other agents or
departments for separate campaigns, Contractor agrees that any Contractor employees assigned to
Company’s campaign shall work exclusively on Company’s campaign while this Agreement is in effect.

5. No Competition. Contractor and its principals shall not, under any brand, at any time, generate leads or offer
for sale any product or service which competes with products offered by Company or provides any type of
online marketing, social media or reputation management.

6. Agent Incentive. Contractor compensation plan for Agents needs to include an incentive component for
lead generation to promote production on the Agent level.

7. Compensation. See Attached Schedule A.

8. Term & Renewal. The term of this Agreement (the “Term”) shall be one month commencing on the Effective
Date. Company may elect to terminate the agreement for any material breach of this Agreement at any time.
Material breaches include, but are not limited to: failing to follow Quality Assurance Guidelines,
maintaining adequate production requirements, or failing to follow state and federal laws. A material breach
will terminate any future payments to Contractor.

9. Termination. In addition to the Parties’ non-renewal and termination rights set forth in the above Sections,
this Agreement may be terminated by a Party as follows:

a. By one Party, if the other Party petitions for bankruptcy or reorganization under bankruptcy laws, or
makes an assignment for the benefit of creditors.
b. By Company, if the Contractor materially breaches or violates any of the provisions of this Agreement, in
which case the non-breaching Party will provide written notice of such breach to the breaching Party. A
material breach will terminate any future payments to Contractor.
c. Company may terminate this Agreement upon a finding that Contractor has failed to materially comply
with any provision of this Agreement, including but not limited to failing to comply with the Quality
Assurance Guidelines or that Contractor is in breach of any term of this Agreement. Upon a material

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
breach by Contractor, no residuals or future payments are due.
d. Contractor may, at any time, terminate this Agreement and/or suspend or discontinue its Services
hereunder upon thirty (30) days written notice to Company.

10. Contractor’s Fees. Contractor’s sole compensation outlined in Schedule A.

a. Company may deduct from commission Contractor’s portion of any amounts refunded, charged back, or
returned plus any charges incurred from the merchant account. If Contractor’s chargeback ratio exceeds
industry standard for merchant accounts, measured on a quarterly basis, Company reserves the right to
terminate Agreement at Company’s sole discretion. However, before Agreement is terminated, Company
will offer Contractor a chance to reduce chargebacks to an acceptable level.
b. Contractor realizes the importance of ensuring that each customer properly understands that the service
takes time over the course of months to be fully effective. As such, to prevent Contractor from creating a
false impression that results in a cancellation before the benefit of the service can be realized, Contractor
shall forfeit previously earned commission on the initial billing if a customer cancels, fails to make a
payment, or charges back on their first monthly recurring billing which is typically received by Company
30 days after the initial billing.

11. Phone System. Company agrees to provide Contractor with the telephonic system and SIP accounts
necessary.

12. Company Software. Company shall provide to Contractor leads through Company Software for Contractor to
contact to exceed minimum production standards. Contractor agrees to utilize Company software to ensure
proper Data Management of prospective customers. Company leads shall at no time be used for any other
purpose other than for Company’s campaign.

13. Payment of Fees. Company shall keep track of Contractor's production through a weekly report; in order to
receive payment all Contractor work must pass the Quality Assurance Guidelines. If Contractor has any
payment questions or concerns for any given payment period, such concerns must be sent, in writing, to the
Company for review. The Parties shall cooperate in good faith to promptly resolve any such dispute.
Contractor shall be paid weekly upon reaching a minimum balance of $500 USD. If Contractor's balance is
less than $500 in any given payment period, the balance shall carry over to the next payment period until
Contractor reaches the minimum balance of $500 USD. Contractor, may, however, elect to have wires sent
to Contractor under $500 if Contractor agrees to pay a $30 wire fee. Contractor's payment shall be adjusted
against any Quality Assurance Violations. Production week is from Saturday through Friday. Wires will be
sent out 1 week after the last day of the production week, Friday, and every Friday on a weekly basis. If
Contractor terminates Agreement, Company has 30 days to audit for any outstanding chargebacks and
Quality Assurance.

14. Confidentiality. In connection with this Agreement, the Company may disclose to the Contractor (the
“Receiving Party”) certain confidential or proprietary information owned by the Company (“Confidential
Information”). Confidential Information means any leads, written data or information that is marked or
otherwise reasonably identifiable as “confidential” or “proprietary” when disclosed that relates to the
Company’s business or operations, including but not limited to its customers, project designs, pricing, costs,
business opportunities, research, development, know-how, financial information, financial statements,
customer and supplier lists, leads and data, forecasts, and projections. Confidential Information also includes
the terms of this Agreement. “Confidential Information” shall not include information which is: (i) generally
available to the public; or (ii) is required to be disclosed by the Contractor pursuant to applicable law or legal
process, provided that the Contractor, to the extent legally permissible, promptly notifies the Company so
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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
that the Company may seek a protective order or take steps to limit or prevent its disclosure.

a. All Customer information obtained by Contractor in connection with its provision of Services for
Company relating to Qualified Leads or any other information related to potential customer information,
such as names and contact information, shall be deemed the exclusive, Confidential Information of
Company. Contractor certifies that any and all Confidential Information, including but not limited to
Lead or Client Information, and specifically payment information will not be transcribed or retained in
any way, except for within the Company Software Platform. Contractor agrees that it may not, now, or
ever in the future, use such Confidential Information in any way that contravenes this Agreement.
b. This section shall survive the termination of this Agreement.

15. Return of Written Materials. The Parties acknowledge that information may be shared for the purpose of
effectuating this Agreement. Except as provided for herein, Company is not granting any right or license with
respect to any shared information. If the Parties fail to reach agreement, or this Agreement is terminated,
Contractor shall return to Company any written materials or information given to it (and copies made of it) or
affix in writing that such materials or information have been destroyed. Contractor agrees that it will not use
written material provided by Company in any way except as outlined in this Agreement, and further Agrees
to destroy and/or return all copies of such written materials to Company upon request or termination of this
Agreement.

16. Duties of Contractor. Contractor shall use its best efforts to handle services as described in this Agreement.
Contractor will also be responsible for:

a. Recruiting and screening of all Agents assigned to the Company’s program and such screening and
background checks may be subject to Company’s policies, as may be provided by Company in writing
from time to time.
b. Contractor and Company shall hold weekly management status meetings in person or by phone.
Contractor’s representatives can regularly include the Program Manager. From time to time, Contractor
can make other employees available as deemed appropriate to address the needs of the weekly call.
c. The Program Manager will provide ongoing support and supervision to the Company’s project. The
Program Manager is empowered to make additional adjustments during the day to better the production
processes. Company shall instruct the Program Manager as appropriate to meet the needs of the
Company.
d. Contractor will be responsible for providing Company with accurate reporting. Contractor will be
responsible for adhering to the call monitoring requirements guidelines described in this Agreement.

17. Telemarketing Compliance. Contractor shall comply with all U.S. Federal, State, and Local laws including
but not limited to those that cover telemarketing sales, predictive dialer performance requirements and
payment collections, where applicable.
a. Contractor shall fully comply with the online and telephone registration for the U.S. national Do-Not-Call
(“DNC”) registry that was made available to the entire country through the Do-Not-Call Implementation
Act (the “Act”). Contractor is familiar with these rules and regulations and takes full responsibility for
following such laws completely, and therefore holding harmless Company from any and all liabilities
from violations of such laws.
b. Contractor may not block its phone number from consumers’ telephone caller ID systems.
c. Contractor shall follow the 3/2 rule governing abandonment and response rates as described by the Act,
including reporting requirements. Contractor must not abandon more than 3% of all calls by transferring
all calls answered by a live consumer to a live agent within 2 seconds.
d. Contractor shall comply with all U.S. national, state, and Company Do-Not-Call lists.
e. Contractor guarantees that calls made on behalf of Company will only be made within permissible daily
times as prescribed by state, local and federal authorities.

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
f. Contractor shall comply with all local, state and federal regulations and laws in the services they perform
on behalf of Company, including without limitation: The U.S. Federal Trade Commission (FTC),
Telemarketing Sales Rule (TSR) revision published on January 29, 2003 and any subsequent amendments,
revisions and/or modifications; the Do-Not-Call Implementation Act signed on March 11, 2003 and any
subsequent amendments, revisions and/or modifications; and the Telecommunications Consumer
Protection Act of 1991 as revised on June 26, 2003 and any subsequent amendments, revisions and/or
modifications of these acts, or any future act, law, or ordinance passed after the execution of this
Agreement governing consumer protection and telemarketing.

18. Protection of Client Payment Information. Contractor warrants that it will hold client payment information
in the strictest confidence. Contractor agrees to only enter Client Payment Information into the Company
provided online platform to process payment. Under no circumstances can payment information be written
or retained in any capacity other then the online platform provided to Contractor by Company. Client shall
have in place written internal guidelines regarding the safeguarding of this sensitive information. Contractor
further warrants that it is in compliance with the Payment Card Industry Data Security Standard (PCI).
Contractor must assure that none of its agents use Company’s client’s credit cards for any reason other than
for the purposes of this Agreement.

19. Force Majeure. If a Party’s performance under this Agreement is prevented, restricted, or interfered with by
causes beyond its reasonable control, including, without limitation, act of God, fire, explosion, vandalism,
power failure, cable cut, storm or other similar occurrence, any law, order, or regulation, direction, action, or
request of any governmental agency or by national emergency, insurrections, riot, war, strike, lockout, or
work stoppage, or other labor difficulties, or supplier failure, shortage, breach or delay, then that Party shall
be excused from such performance on a day-to-day basis to the extent of such restriction; the Party shall use
reasonable efforts under the circumstances to avoid or to remove such causes of non performance and shall
proceed to perform with reasonable dispatch whenever such causes are removed or ceased.

20. Dispute Resolution. The Parties to this Agreement agree to attempt in good faith to resolve any conflicts,
disputes, or claims arising out of this Agreement by negotiation between senior executives or officials of the
Parties who have the authority to bind the Parties. If the conflict, dispute or claim is not resolved internally
within fourteen (14) days of the aggrieved Party’s notice of the conflict, dispute or claim, then either Party
may initiate litigation to resolve the conflict, dispute or claim.

21. Contractor’s Business. Company acknowledges that Contractor is in the business of providing services to all
of its clients and that Company is not Contractor’s sole client. Contractor may not provide services similar or
directly competing to the Services that are being provided to Company to any third party, doing so
constitutes a material breach of this Agreement and will result in termination of the Agreement and terminate
any future payments to Contractor.

22. Amendments; Interpretation. No modification to this Agreement may be made without the consent in writing
of all Parties hereto. Should any provisions contained in this Agreement be found to be invalid, illegal, or
unenforceable, the remaining provisions of this Agreement shall not be affected thereby. If there is any
inconsistency between the terms of an amendment and this Agreement, the terms of this Agreement shall
control unless the amendment expressly provides otherwise.

23. Indemnification. Contractor agrees to indemnify, defend and hold Company harmless from any demand,
notice, judgment, judicial action, request for arbitration or any other legal matter arising from Contractor’s
services. This clause shall survive Termination of this Agreement.

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT

24. Notices. Any notice, demand, request, statement or other writing required or permitted by this Agreement
shall be deemed to have been sufficiently provided when received by confirmed telephonic facsimile or sent
via certified mail, return receipt requested, or overnight delivery service (FedEx, etc.). If to Contractor, the
address is:

If to Contractor: If to Company:
________________________
Solution First Pvt Ltd
E-286, Dawa Bazar
________________________ OC LISTING, INC.
_______________________ 9701 Jeronimo Road
Ujjain, Mp India 456010
Irvine, CA 92618

25. Assignment of Agreement. This Agreement may not be assigned or otherwise transferred by any Party in
whole or in part without the express prior written consent of the other Party. In the event any Party shall
change its corporate name or merge with another corporation, assignment shall be mutually agreed upon in
writing by all parties.

26. Construction. This Agreement shall be deemed drafted equally by both Parties. Its language shall be
construed as a whole and according to its fair meaning. Any presumption or principle that the language is to
be construed against any Party shall not apply. The headings in this Agreement are only for convenience and
are not intended to affect construction or interpretation. Any references to paragraphs, subparagraphs,
sections or subsections are to those parts of this Agreement, unless the context clearly indicates to the
contrary. Also, unless the context clearly indicates to the contrary, (a) the plural includes the singular and the
singular includes the plural; (b) or is used both conjunctively and disjunctively; (c) any, all, each, or every
means any and all, and each and every; (d) includes and including are each without limitation; (e) herein,
hereof, hereunder and other similar compounds of the word here refer to the entire Agreement and not to any
particular paragraph, subparagraph, section or subsection; and (f) all pronouns and any variations thereof
shall be deemed to refer to the masculine, feminine, neuter, singular or plural as the identity of the entities or
persons referred to may require.

27. Law and Jurisdiction. This Agreement shall be subject only to, and interpreted only under, the laws of the
State of California in the United States of America. Contractor hereby consents to the exclusive jurisdiction
and venue of the courts of Orange County, California, USA.

a. Arbitration. Except as otherwise provided in this Agreement, any controversy between the parties arising
out of this Agreement shall be submitted to and administered by JAMS pursuant to its Streamlined
Arbitration Rules and Procedures for arbitration in Orange County, California. The costs of the
arbitration, including any JAMS administration fee, the arbitrator’s fee, and costs for the use of facilities
during the hearings, shall be borne equally by the parties to the arbitration. Contractor and Company,
however, may mutually agree to waive this arbitration agreement.

28. Miscellaneous. This Agreement contains the entire agreement between the Parties with respect to the subject
matter set forth herein and supersedes all prior and contemporaneous proposals, discussions, understandings
and writings by and between the Parties and relating to such subject matter. No failure or delay on the part of
any Party in exercising any power, right or remedy under this Agreement will operate as a wavier thereof,
nor will any single or partial exercise of any such power, right or remedy preclude any other or further
exercise thereof or the exercise of any other power, right or remedy. This Agreement may be executed

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
(including, but not limited to, by facsimile or electronic signature) in counterparts, with the same effect as if
the Parties had signed the same document. Each counterpart so executed will be deemed to be an original,
and all such counterparts will be construed together and will constitute one and the same instrument. The
provisions of this Agreement which by their sense and context are intended to survive the termination of this
Agreement shall so survive and continue to bind the Parties.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the day and year written below.

OC LISTING, INC. (on behalf of itself

and any and all related or affiliated entities)

By:______________________ By: _______________________

Name: HALEH FARDI Name: _____________________

Arjun Ligga

Title: CFO Director

Title: ______________________

Date:_____________________ 02-May-2014
Date:_______________________

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT

OC Listing, Inc.

9701 Jeronimo Rd, 3rd Floor

Irvine, CA 92618

STATEMENT FOR SERVICES

FOR ACTIVITY PERFORMED OUTSIDE OF THE USA

I, Arjun Ligga , certify or affirm that:

1. I am not a U.S. Citizen or Permanent Resident, or Resident Alien for US Tax Purposes, and;
2. All of the services performed, or to be performed, on behalf of Solution First Private Limited
, as agreed upon under separate contract or other document, will be performed outside of the USA. All
services will be conducted in the country of INDIA .

02-May-2014

Signature Date

Arjun Ligga Solution First Private Limited

Printed Name Business Name

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT

Form W-8BEN Certificate of Foreign Status of Beneficial Owner

(Rev. February 2006) for United States Tax Withholding OMB No. 1545-1621
! Section references are to the Internal Revenue Code. ! See separate instructions.
Department of the Treasury
Internal Revenue Service ! Give this form to the withholding agent or payer. Do not send to the IRS.

Do not use this form for: Instead, use Form:

● A U.S. citizen or other U.S. person, including a resident alien individual W-9
● A person claiming that income is effectively connected with the conduct
of a trade or business in the United States W-8ECI
● A foreign partnership, a foreign simple trust, or a foreign grantor trust (see instructions for exceptions) W-8ECI or W-8IMY
● A foreign government, international organization, foreign central bank of issue, foreign tax-exempt organization,
foreign private foundation, or government of a U.S. possession that received effectively connected income or that is
claiming the applicability of section(s) 115(2), 501(c), 892, 895, or 1443(b) (see instructions) W-8ECI or W-8EXP
Note: These entities should use Form W-8BEN if they are claiming treaty benefits or are providing the form only to
claim they are a foreign person exempt from backup withholding.
● A person acting as an intermediary W-8IMY
Note: See instructions for additional exceptions.

Part I Identification of Beneficial Owner (See instructions.)

1 Name of individual or organization that is the beneficial owner 2 Country of incorporation or organization

3 Type of beneficial owner: Individual Corporation Disregarded entity Partnership Simple trust
Grantor trust Complex trust Estate Government International organization
Central bank of issue Tax-exempt organization Private foundation
4 Permanent residence address (street, apt. or suite no., or rural route). Do not use a P.O. box or in-care-of address.

City or town, state or province. Include postal code where appropriate. Country (do not abbreviate)

5 Mailing address (if different from above)

City or town, state or province. Include postal code where appropriate. Country (do not abbreviate)

6 U.S. taxpayer identification number, if required (see instructions) 7 Foreign tax identifying number, if any (optional)
SSN or ITIN EIN
8 Reference number(s) (see instructions)

Part II Claim of Tax Treaty Benefits (if applicable)

9 I certify that (check all that apply):
a The beneficial owner is a resident of within the meaning of the income tax treaty between the United States and that country.
b If required, the U.S. taxpayer identification number is stated on line 6 (see instructions).
c The beneficial owner is not an individual, derives the item (or items) of income for which the treaty benefits are claimed, and, if
applicable, meets the requirements of the treaty provision dealing with limitation on benefits (see instructions).
d The beneficial owner is not an individual, is claiming treaty benefits for dividends received from a foreign corporation or interest from a
U.S. trade or business of a foreign corporation, and meets qualified resident status (see instructions).
e The beneficial owner is related to the person obligated to pay the income within the meaning of section 267(b) or 707(b), and will file
Form 8833 if the amount subject to withholding received during a calendar year exceeds, in the aggregate, $500,000.
10 Special rates and conditions (if applicable—see instructions): The beneficial owner is claiming the provisions of Article of the
treaty identified on line 9a above to claim a % rate of withholding on (specify type of income): .
Explain the reasons the beneficial owner meets the terms of the treaty article:

Part III Notional Principal Contracts

11 I have provided or will provide a statement that identifies those notional principal contracts from which the income is not effectively
connected with the conduct of a trade or business in the United States. I agree to update this statement as required.
Part IV Certification
Under penalties of perjury, I declare that I have examined the information on this form and to the best of my knowledge and belief it is true, correct, and complete. I
further certify under penalties of perjury that:
1 I am the beneficial owner (or am authorized to sign for the beneficial owner) of all the income to which this form relates,
2 The beneficial owner is not a U.S. person,
3 The income to which this form relates is (a) not effectively connected with the conduct of a trade or business in the United States, (b) effectively connected but is
not subject to tax under an income tax treaty, or (c) the partner’s share of a partnership’s effectively connected income, and
4 For broker transactions or barter exchanges, the beneficial owner is an exempt foreign person as defined in the instructions.
Furthermore, I authorize this form to be provided to any withholding agent that has control, receipt, or custody of the income of which I am the beneficial owner or
any withholding agent that can disburse or make payments of the income of which I am the beneficial owner.

Sign Here ! Signature of beneficial owner (or individual authorized to sign for beneficial owner) Date (MM-DD-YYYY) Capacity in which acting

For Paperwork Reduction Act Notice, see separate instructions. Cat. No. 25047Z Form W-8BEN (Rev. 2-2006)
Printed on Recycled Paper

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 CALL CENTER SERVICES AND OUTSOURCING AGREEMENT
Wire  Transfer  Form  

 
Your  commissions  will  be  wired  to  the  below  account.      

Please  complete  the  entire  form  to  minimize  errors.  

Partner  Information:  

Contact  Name:       Arjun  Ligga                  

Contact  Number:     +919993445007

                   

 
Contact  Email:       arjun@solutionfirst.in
                   

Banking  Information:  

Company  Name  on  Bank  Account:           Solution

  First   Private   Limited
         
 
Company  Address  on  Bank  Account:       23, HIG
  SHIVAJI
  NAGAR,
  BHOPAL
         
             
Name  of  Bank:           AXIS  BANK LIMITED
             
     
Address  of  Bank:         Hotel  Ashray,   Gr Floor,
  77, Dewas
  Road,
  Ujjain
     
 
Routing  #:             AXISINBB043
               
   
912020038765489
Account  #:                          
 
 

 
Payroll  Contact:         billing@29prime.com  

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