NIKHIL DHAVALSANK

▪​ APPLICATION SUPPORT ENGINEER ​▪​ PRODUCTION SUPPORT

EXPERIENCE SUMMARY

▪ Completed 2 years of Professional experience in Application support with Amdocs

Development Centre India
▪ Working as Application Support Analyst with Barclays GSC, Pune for around 3 months .
▪ Proficient knowledge and experience in Telecom Billing domain application and
production support and worked with one of the market leaders i.e. AT&T, U.S.A.
▪ Profound knowledge in Shell scripting, PL/SQL and Database support through Oracle SQL.
▪ Developed automation approach towards daily tasks through use of technologies like
HTML, Shell scripting and PL/SQL.
▪ Worked on various aspects in application to automate various mundane tasks through
HTML and CSS alert generations
▪ Communicating with internal/external clients for satisfactory resolution of customer
concerns.
▪ Multiple production application support for business deliverables without missing SLAs.

TECHNICAL SKILLS

▪ Unix & Linux Shell Scripting

▪ PL / SQL, Oracle SQL
▪ SQL developer
▪ HTML
▪ CSS
▪ JavaScript , JQuery
▪ JAVA ( Basics )

ACADEMIC DETAILS

▪ B.E. (Electronics & Telecommunication) from Walchand Institute of Technology, Solapur

with 75 %
EMPLOYEMENT DETAILS

Oct ’16 – Oct ’18 with AMDOCS Development Centre India Pvt. Ltd. (Pune)
Client: AT&T (U.S.A)
Involved in maintaining and supporting billing-based application. Technical support in overall production
environment.

APPLICATION 1:
Amdocs Data & Voice Application Support ​: Oct’16 to Jan ‘18
Client : AT&T U.S.A
Position : SOFTWARE SUPPORT ASSOCIATE
Description : Telecom Billing application for Voice, Data & SMS services for AT&T customers.
Application : Amdocs Mobility TC version 8.1
Roles & Responsibilities:
▪ Production support for online processing & batch processing application.
▪ Issue resolution for application level concerns from internal/external clients.

APPLICATION 2:
Amdocs Ensemble Voice Application Support ​: Oct ‘16 to Oct ‘18
Client : AT&T U.S.A
Position : SOFTWARE SUPPORT ASSOCIATE
Description : Telecom Billing application for Mobility & Long Distance Voice for AT&T
customers.
Application : Amdocs Ensemble
Roles & Responsibilities:
▪ Production support for batch processing application.
▪ Application maintenance and support with ticket resolution for production activities.
▪ Resolving clients queries within defined Service Level Agreements.

Oct ’18 – Till date with Barclays Global Service Centre . (Pune)
Client : Barclays (International)
Production support of Barclays International Corporate Financial services Batch processing application.

Position : SUPPORT ANALYST

Description : Barclays Corporate Card Batch processing application support.
Roles & Responsibilities:
▪ Incident management for any Batch processing issue with resolution .
▪ Communications with external / internal teams for various issue mitigation.
DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

(Nikhil Dhavalsank)
ndhavalsank@outlook.com
(+91) 727 678 2506