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1. Measures of top management leadership for quality and board leadership for quality
showed significant, positive relationships.
2. Top management teams make strategic decisions, and the products of their decision
making influence organizational performance.
3. The literature of management programs says that; ‘the stronger the commitment, the
greater the potential for program success’.
4. External pressures for social performance encourage easily decoupled processes but
that top management commitments can encourage both easily decoupled and integrated
processes.
7. Top managers need to have more conceptual skills than technical skills. They
understand how competition, world economies, politics, and social trends affect organizational
effectiveness.
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