Nature of the Business

Manila Water Company holds the exclusive right to provide water and used water services
to the eastern side of Metro Manila (“Manila Concession” or “East Zone”) under a Concession
Agreement (“CA”) entered into between the Company and Metropolitan Waterworks and
Sewerage System (“MWSS”) in August 1997. The original term of the concession was for a period
of 25 years to expire in 2022. The Company’s concession was extended by another 15 years by
MWSS and the Philippine Government in 2009, thereby extending the term from May 2022 to
May2037.

The company provides water treatment, water distribution, sewerage and sanitation
services to more than six million people in the East Zone, comprising a broad range of residential,
semi-business, commercial and industrial customers. The East Zone encompasses 23 cities and
municipalities spanning a 1,400-square kilometer area that includes Makati, Mandaluyong, Pasig,
Pateros, San Juan, Taguig, Marikina, most parts of Quezon City, portions of Manila, as well as the
following towns of Rizal: Angono, Antipolo, Baras, Binangonan, Cainta, Cardona, Jala-Jala,
Morong, Pililia, Rodriguez, San Mateo, Tanay, Taytay, and Teresa.

In figure 1, Zones allocated to Maynilad Water (red)

and Manila Water (blue). Areas in gray aren't included by the
two concessionaires.

Manila Water is the water utility subsidiary of the Ayala

Group, one of the most respected and trusted conglomerates in
the Philippines with a diversified business portfolio. The
company covers the entire water value chain from water supply
system, to treatment and distribution, as well as wastewater or

Figure Error! No text of specified style in used water treatment and sanitation
document.1
Source: INQ7.net A global company with a localized approach to the
delivery of services, Manila Water offers world-class solutions aimed at positively transforming
Source:
lives andINQ7.net
communities.
Map made
by Howard the Duck
As it envisions to become the leading provider of water, used water and environmental
services in the country and in the region, Manila Water will continue to empower its people with
a customer-centric mindset while providing quality services and sustainable solutions for its
customers.
Bulk Water Supply Network and Distribution
Sustainable solutions for water supply Customized leakage reduction and
system development management approach

1. Design and construction of intakes 1. Water system design and

and raw water conveyance system construction
2. Water treatment plants and related 2. Operation and maintenance of
components distribution system and network
3. Transmission lines, reservoirs and 3. Network restructuring
pumping stations 4. Pressure management
4. Operation and maintenance of water 5. District Metering Area/Demand
supply system Monitoring Zone establishment
6. Active leakage or non-revenue water
reduction
7. Geographic Information System
(GIS) and network modelling
8. Meter testing and management

Sewerage and Sanitation Our Skills and Competencies

Protecting and conserving the environment 1. Due Diligence and Feasibility Study
2. Technical Assistance and
1. Design and construction of sewer
Consultancy
network and sewage treatment plants
3. Operation and Maintenance
2. Sewer network maintenance and
4. Water and Wastewater Infrastructure
management
Asset Master Planning, Development
3. Sanitation or septage management
and Management
4. Design and development of re-use
5. Metering, Billing and Collection
water system
6. Customer Service