ERP Cloud Service Checklist

This document has been created to ensure that you are ready for go-live and on-going maintenance of
your ERP Cloud Service. In order to assure success with your ERP Cloud Service, you or someone within
your company should:

Applications Implementation

 Have verified that setup is complete including but not limited to:
o Enterprise Structures (Chart of Accounts, Ledgers, Legal Entities, Business Units, etc.)
o General Ledger Setup (Calendars, Hierarchies, Journal Sources, Journal Categories, Cross
Validation Rules, Sequencing, Allocation Rules & Rulesets, etc.)
o Payables Setup (Banks, Bank Branches, Payment Terms, Payment Methods, Payment
Process Profiles, etc.)
o Receivables Setup (System Options, Activities, Auto Accounting Rules, Receipt Classes &
Methods, Transaction Sources & Types, etc.)
o Assets Setup (Categories, Books, Calendars, Prorate Convention, etc.)
o Expenses Setup (Employees, Expense Types, etc.)
o Tax Setup (Tax Regimes, Tax Rules, Tax Rates, etc.)
o Collections Setup, if required (Collectors, Collection Preferences, Strategies, etc.)

 Have verified that data conversion is accurate and reconciled including but not limited to:
o General Ledger Historical and Beginning Balances
o Budgets
o Suppliers & Supplier Sites
o Customer Accounts
o Products
o Assets
o Open Transactions

 Have verified that interfaces are complete and accurate such as journal interfaces, payment
files, lock boxes, bank statements, etc.
 Have verified that reports were built to specification and perform as expected
 Have verified that taxes are correctly applied to taxable transactions
 Have verified that approval rules operate as expected
 Have verified that the correct users have been defined with the appropriate job and duty roles
 Confirmed that processing volume requirements are met
 Confirmed that performance is satisfactory
 Confirmed that desktop applications have been successfully installed and operate as expected
  Confirmed a process for new employees to install desktop applications with sufficient privileges
 Confirmed a process for managing desktop application updates and version certifications

Cloud Services

 Have the ability to access the Cloud Admin Portal

 Have the ability to add additional users as administrators or to receive notifications
 Confirmed that the correct users have been defined in the Cloud Admin Portal
 Possess a general understanding of service outages such as patching cadences
 Understand the types of notifications sent by Cloud Services such as outage notifications and
upgrade notifications
 Understand the process to request changes to the standard patching cadences
 Understand the Production-to-Test (P2T) refresh process, limitations, and logistics

Support

 Have registered all appropriate users with Oracle Support

 Have granted Oracle Support Users access to Customer Service Identifier (CSI)
 Understand the different types of Service Requests (SRs) such as product defects and cloud
service requests
 Understand that the SR is the single source of truth and the all updates regarding the issue
should be reflected in the SR
 Have the ability to log, monitor, address, and close Service Requests
 Understand the SR escalation process and when an escalation is appropriate
 Have successfully engaged in the service request initiation to resolution process
 Have the ability to search Oracle Support for potential resolutions and/or knowledge articles

Business Processes

 Understand the business flows

 Can successfully complete all business flows implemented
 Understand error messages and possess the ability to correct errors
 Created training materials or documentation for all business functions
 Have the ability to access Help and Documentation
 Have the ability to run and utilize delivered reports

General Ledger Users (based on role)

 Have the ability to enter, maintain, and post journals
  Understand the journal approval process
 Have the ability to import and post journals
 Have the ability to manage journal import exceptions
 Have the ability to drill from summary level balances to the lowest level including originating
transaction.
 Have the ability to use the appropriate tools to report and analyze balances:
o Account Monitor
o Account Inspector
o Smart View
o Financial Reporting Studio
 Have the ability to enter and process intercompany transactions, if required
 Have the ability to load exchange rates, if required
 Have the ability to define and process allocations and manage allocation exceptions

Payables Users (based on role)

 Have the ability to complete the invoice entry process
 Have the ability to manage invoice exceptions
 Have the ability to create payment process requests
 Have the ability to create and transmit payment files
 Have the ability to print checks
 Have the ability to create accounting and transfer to general ledger

Assets Users (based on role)

 Have the ability to create and maintain assets
 Have the ability to run and complete the depreciation process
 Have the ability to transfer, adjust, reclassify, retire and reinstate assets
 Have the ability to create accounting and transfer to general ledger
 Understand the relationship between corporate and tax books
 Have the ability to close the periods and tax books

Receivables Users (based on role)

 Have the ability to complete the invoice entry process
 Have the ability to manage invoice exceptions
 Have the ability to create and/or import receipts
 Have the ability to manage receipt exceptions
 Have the ability to create accounting and transfer to general ledger

Cash Management Users (based on role)

 Have the ability to load bank statements
 Have the ability to reconcile bank statements
 Have the ability to manage reconciliation exceptions
 Have the ability to create accounting and transfer to general ledger
Collections Users (based on role)
 Have the ability to manage delinquent transactions
 Have the ability to process payments, adjustments and disputes
 Have the ability to record promises
 Have the ability to set customer status to bankruptcy
 Have the ability to manage resources

Tax Users (based on role)

 Have the ability to simulate tax calculation on transactions, if required

 Have the ability to reconcile tax
 Have the ability to run tax audit reports
 Have the ability to run tax declarations

Close Process (based on role and responsibility)

 Have the ability to close all subledgers being used
 Have the ability to reconcile all subledgers
 Have the ability to perform account reconciliation
 Have the ability to close the general ledger
 Have the ability to run allocations, if required
 Have the ability to run revaluation, if required
 Have the ability to run translation, if required

Maintenance (as required)

 Have the ability to add/remove users and roles

 Have defined a process for requesting and approving changes to setup and communicating
approved changes to end users
 Have the ability to add chart of account segment values
 Have the ability to modify reports
 Have the ability to modify setup components including, but not limited to:
o Enterprise Structures (Chart of Accounts, Ledgers, Legal Entities, Business Units, etc.)
o General Ledger Setup (Calendars, Hierarchies, Journal Sources, Journal Categories, Cross
Validation Rules, Allocation Rules & Rulesets,etc.)
o Payables Setup (Banks, Bank Branches, Payment Terms, Payment Methods, Payment
Process Profiles, etc.)
o Receivables Setup (System Options, Activities, Auto Accounting Rules, Receipt Classes &
Methods, Transaction Sources & Types, etc.)
o Assets Setup (Categories, Books, Calendars, Prorate Convention, etc.)
o Expenses Setup (Employees, Expense Types, etc.)
o Tax Setup (Tax Regimes, Tax Rules, Tax Rates, etc.)
 o Collections Setup, if required (Collectors, Collection Preferences, Strategies, etc.)

Upgrades

 Understand the upgrade process and its implications

 Know where to find information about upcoming upgrades
 Know your responsibilities before during and after your upgrade
 Have an action plan documented for the upgrade process that includes scheduling, testing, and
training