Académique Documents
Professionnel Documents
Culture Documents
PERSPECTIVES
BTPN Wow! Agent as Nasabah as
BTPN’s Customer BTPN Wow!’s Customer
Interaction between BTPN Head Absorption process between
Office with the Agent still very BTPN Head Office with the
BTPN Wow! minimal. Agent still very minimal.
Customer
convincing Nasabah about Nasabah complain is still not
BTPN Wow! program and good enough and the result
benefit clearly Nasabah is not happy
Interaction Absorption
Vigor Dedication
Vigor level of Nasabah Nasabah dedication is still
still very low. very low.
IMPROVEMENT
Desain dan Pengembangan Rp 7.000.000
Administrasi (ATK) Rp 1.000.000
Material (venue, decoration, module, viewer, etc) Rp 10.000.000