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Computer Systems Servicing NC II - (CSS NCII)

Certificate of Competencies- (COC)

COC1. Install and configure computer systems (2 hours)
 Disassembly & Assembly of computer unit (with oral questioning regarding parts and
functions of computer peripherals)
 Preparation of bootable USB
○ Windows 7 - using Power ISO
 Installation of Operating Systems
○ Windows Server 2008 R2 - Server PC
○ Windows 7 Ultimate 64bit - Desktop Client
○ Create 2 partitions (40% - C; 60%-D)
 Installation of Drivers (LAN)
 Install printer driver to Server PC
 Share the printer
 Configure remote desktop setting
 Turn off windows firewall
COC2. Set up computer networks (2.5 hours)
 Prepare Network Cable (UTP Cat5e) – straight thru (5 pieces.)
 Connect cables and devices
 Configure Router: (server pc)
○ Reset router
○ Setup SSID and security
○ Replace Router IP address
 Establish Peer – Peer networking into Server PC; Desktop Client & Laptop
○ Use Static IP Addressing:
 192.168._____.1 for the server
 192.168._____.2 for Desktop Client
 192.168._____.3 for Laptop
 Perform Ping test for all PC’s and Laptop
 Before proceeding to COC3 set client pc to dynamic IP Address (Obtain Automatically)
and disable network connection.
COC3. Set up computer servers (1.5 hours)
 Setup peer-peer networking between the 3 PC’s (10 mins.):
 Configure Router – setup router DHCP
○ Set START IP to 192.168.____.1
○ End IP to 192.168.____.3
 Use dynamic IP address:
 192.168._____.1 for the server
 192.168._____.2 for Desktop Client
 192.168._____.3 for Laptop
 Perform Ping test
 Before proceeding make sure that all clients’ networks are disabled and
 Set Server IP to Static: 192.168.____.1 and
 Set Router’s DHCP to disabled.
 Add roles:
○ ADDS (Active directory domain services)
○ DNS (Domain Name Services) - (go to run; type dcpromo; and enter) set to
reboot after completion
 Use only 1 password ( 123.css )
○ DHCP (Dynamic Hosting Configuration Protocol)
- Add Address scope:
Start IP 192.168.____.2
End IP 192.168.____.10
 Create 2 folder on desktop (Redirection & Mapping)
 Create 2 user accounts
 Implement folder mapping
 Group policy management
○ Create a GPO
○ Implement Folder Redirection
 ADD Role
- Print and Document Services
 Deploy Printer using GPO
 Connect Client PC’s to network
○ Enable client pc’s network connection
○ Change computer properties to domain
○ Restart the client pc
○ Log in using created user accounts
 Implement Remote desktop connection using client pc
 Prepare documentation using Laptop PC:
○ Full name
○ Date of Assessment
○ Assessment Center
○ Assessor’s Name
○ WIFI Password
○ Domain Name
○ IP Addresses:
○ Server
○ Desktop
○ Laptop
○ User Accounts and password
 Print via virtual printer
 Connect the printer cable to the server pc
 Put a bond paper into the printer tray
 Turn the printer on
 Set the deployed printer’s port to virtual usb port
 Refresh the printer.
COC4. maintain and repair computer systems and networks (1 hour)
 Troubleshoot all encountered problems during assessment
 Add feature
○ Windows Server Backup Feature
 Create full server backup (30mins.)
 Restore using created backup (30mins.)
○ Delete a folder or file in server drive C
○ Once restore is done; the deleted file/folder should be restored
 Remove all role
o DNS first via dcpromo
o Then ADDS, DHCP, DNS, Print and documents services
o File services


1. Router Configuration
 Reset the router (press the reset button of the router for about 15 sec.)
 Change the network connection properties:
a. Right click on the network connection icon at the bottom right corner of the task
b. Click on the Open network and sharing center
c. Click “change adapter settings”
d. Right click Ethernet connection icon
e. Click properties
f. Click Internet protocol version 4 (TCP/IPv4)
g. Click properties
h. Click “Obtain an IP address automatically” and “Obtain DNS server address
i. Click “Ok”
- Repeat steps “a – i” on Desktop Client & Laptop Client
 Disable network connection of client computers by right clicking the Network
connection icon and click “Disable”
 Press windows logo + r ; type “cmd” and press “Enter”
 In the command prompt type “ipconfig”
 Get the Default gateway IP address
 Open the web browser (Internet explorer, Google chrome etc.)
 Type the Default gateway IP Address into the address bar and press “enter”
 Click the “Add” button
 Click the “Add” button (again)
 Log in to the router set-up page (commonly the user name and password is
 Click “Advance settings”
 Click “Wireless”
 Replace the SSID (any name you can remember) and click “Ok”
 Click “security” and disable the WPS
 Type the password for your Wi-Fi (123.css) and click “Ok”
 Click LAN and replace the IP address (according to the number assigned to you);
click “Ok” and reboot the router (normally, the router automatically reboots after
you change its IP address)
 Reload the Log in page on the browser (this time the IP address should be the new
router IP address) and Log in using the same user name and password
 Click “DHCP” replace the Address pool (ex. Start IP :; End IP: and click “Ok”
 Return to command prompt; retype Ipconfig and press “Enter” (the IP address
should be replaced by
 Go to the client computers and enable the network connection for them to obtain
the IP address from the router.
 Check the clients’ IP address thru “Ipconfig” command (make sure that the clients
have the same subnet mask as the server and the router)
 Perform “ping” test command in the “cmd” prompt (ex. Type: “ping”)
for all the computers. The 3 computers should reply.
2. “ADDS” - ( For Server Only)
 Refer steps on changing the IP Address (Part I, 1, a – j), however replace the IP
address with “Use the following IP Address” instead of obtaining the address
automatically; type the IP address recently assigned by the router to the Server
(ex. Remember that from this on the server computer should have
Static IP Address.
 Return to Web browser and log in to the router setup; go to DHCP settings and
disable the DCHP by Clicking the check box (uncheck the box)
 Open Server Manager. Click Start, point to Administrative Tools, and then click
Server Manager.
 In Roles Summary, click Add Roles.
 If possible, review the information on the Before You Begin page and then click
 On the Select Server Roles page, click the Active Directory Domain Services check box, and
then click next.
 Note: On a server that runs Windows Server 2008 R2, you might have to click Add
Required Features to install .NET Framework 3.5.1 features before you can click next.
 If possible, review the information on the Active Directory Domain Services page, and
then click next.
 On the Confirm Installation Selections page, click Install.
 On the Installation Results page, click close this wizard and launch the Active Directory
Domain Services Installation Wizard (dcpromo.exe).
 Press windows logo + r ; type “dcpromo”
 On the Welcome to the Active Directory Domain Services Installation Wizard page, click
 You don’t have to click the “Use advanced mode installation” check box to get additional
installation options.
On the Operating System Compatibility page, review the warning about the default security
settings for Windows Server 2008 and Windows Server 2008 R2 domain controllers, and then
click Next.
 On the Choose a Deployment Configuration page, click Create a new domain in a new
forest, and then click Next.
 On the Name the Forest Root Domain page, type the full Domain Name System (ex.
roland.edu) name for the forest root domain, and then click Next.
 On the Set Forest Functional Level page, select the forest functional level that
accommodates the domain controllers that you plan to install anywhere in the forest, and
then click Next.
 On the Set Domain Functional Level page, select the domain functional level that
accommodates the domain controllers that you plan to install anywhere in the domain,
and then click Next.
 Note: The Set Domain Functional Level page does not appear if you select the Windows
Server 2008 forest functional level on a server that runs Windows Server 2008 or if you
select the Windows Server 2008 R2 forest functional level on a server that runs Windows
Server 2008 R2.
 On the Additional Domain Controller Options page, DNS server is selected by default so
that your forest DNS infrastructure can be created during ADDS installation. If you plan to
use Active Directory–integrated DNS, click Next. If you have an existing DNS infrastructure
and you do not want this domain controller to be a DNS server, clear the DNS server check
box, and then click Next.
 If you do not have static IPv4 and IPv6 addresses assigned to your network adapters, a
warning message might appear advising you to set static addresses for both of these
protocols before you can continue. If you have assigned a static IPv4 address to your
network adapter and your organization does not use IPv6, you can ignore this message
and click, Yes, the computer will use a dynamically assigned IP address (not
 Important: We recommend that you not disable the IPv6 protocol.
 If the wizard cannot create a delegation for the DNS server, it displays a message to
indicate that you can create the delegation manually. To continue, click Yes.
On the Location for Database, Log Files, and SYSVOL page, type or browse to the volume and
folder locations for the database file, the directory service log files, and the SYSVOL files, and
then click Next.
 Windows Server Backup backs up the directory service by volume. For backup and
recovery efficiency, store these files on separate volumes that do not contain
applications or other no directory files.
 On the Directory Services Restore Mode Administrator Password page, type and
confirm the restore mode password, and then click Next. This password must be used
to start AD DS in Directory Service Restore Mode for tasks that must be performed
 On the Summary page, review your selections. Click Back to change any selections, if
 To save the selected settings to an answer file that you can use to automate
subsequent ADDS operations, click Export settings. Type the name for your answer
file, and then click Save.
 When you are sure that your selections are accurate, click Next to install ADDS.
 You can either select the Reboot on completion check box to have the server restart
automatically or you can restart the server to complete the ADDS installation when
you are prompted to do so.
 To get started, fire up the Server Manager, right click on roles, and then select add
 You will be prompted with the normal “Before You Begin” screen, and after clicking
Next you’ll be able to choose DHCP Server.
 Next you’ll want to select the network connection to bind the DHCP protocol to Put in
the IP address of your DNS Server, which in this case is the same machine–but be
careful not to put the loopback address ( as this will be the address your
clients will go to for name resolution.
 Click next again to skip the WINS setup, this will bring you to creating a DHCP Scope,
where you can click the Add button.
 Now you need to:
o Give your scope a name ( any name or word you want to use)
o Enter the first address that you want available to clients to use (do not use the
server IP address)
o Enter the last address that you want available to clients to use
o Enter the subnet mask (usually
o Enter the IP address of your default gateway
 Once you have clicked on OK, you can click next 4 times to get to the confirmation
screen where you can finally click install.
 Once the installation is complete your DHCP will be functioning, and you can start
managing your DHCP server right away.
4. Create User
 To open Active Directory Users and Computers, click Start, click Control Panel, double-
click Administrative Tools, and then double-click Active Directory Users and
Computers .
 In the console tree, right-click the folder in which you want to add a user account.
 Where?
 Active Directory Users and Computers\ domain node \ folder
 Point to New, and then click User .
 In First name , type the user's first name.
 In Initials , type the user's initials.
 In Last name , type the user's last name.
 Modify Full name to add initials or reverse the order of first and last names.
 In User logon name, type the user logon name, click the user principal name (UPN)
suffix in the drop-down list, and then click Next .
 If the user will use a different name to log on to computers running Microsoft®
Windows® 95, Windows 98, or Windows NT® operating systems, you can change the
user logon name as it appears in User logon name (pre-Windows 2000) to the different
 In Password and Confirm password, type the user's password, and then select the
appropriate password options (uncheck “user must change password”; check user
cannot change and password never expires)
5. Create folders for mapping and or redirection
1. Right click on the Desktop (in server pc)
2. Click new then folder
3. Type the folder name and press enter
4. Right click on the folder and click properties
5. Click sharing then share
6. in the pull down menu select everyone, click add then replace the permission level to
Read/write and then click share
7. Click advance sharing and click share this folder and click full control
8. Click add, type au, and click check name and change the permission to full control
9. Highlight (Select) the network path; copy it and paste it into notepad
9. Do this for both folders if you made separate folder for mapping and redirection.

6. Mapping
 Open the Active Directory Users and Computers in the Start menu, Administrative
 Right click on the user and click properties
 Click profile
 Copy the network path from the notepad for mapping and paste it into profile path
 Click connect to then paste into the box the profile path and add ” \USERNAME”
 Click ok
 Repeat step 1 – 6 for all users
7. Redirection
 Click start menu, Administrative tools, Group policy Management
 Expand the Forest by clicking the + sign at the left pane
 Expand the Domain thru + sign
 Right Click the domain name and click create GPO
 Type the GPO name (ex. My gpo) and press Enter
 Expand the domain name to see your GPO
 Right Click on your GPO and select “Edit GPO”
 In the New window, Expand Policies under User Configuration
 Expand Windows Settings and Click Folder Redirection
 Right Click on the Folder of your choice (ex. Desktop) and click properties
 In the pull down menu, select “Basic Redirect everyone’s folder to the same location
 Copy the network path from the notepad where you pasted your redirection folder
path earlier
 Paste the path into the redirection path and click apply then Ok.
8. Connect your clients to domain
 Go to your client’s network connection, right click on the network connection icon and
enable. After about 10 sec., the client will be able to detect the network and the
domain name will be seen.
 Click Start button, Right click on “Computer”; select properties, click change settings
 Click Change, click domain, and type your domain name (ex. roland.edu) and click Ok.
Wait for the prompt “Welcome to (roland.edu) Domain. Click Ok and restart your
 Repeat the above steps on your Laptop, this time use the Wi-Fi connection
 After restarting; Log on to your client PC (Press Ctrl + Alt + Del), Click switch User, Click
other User
 Type the user logon name and password that you created and press Enter
 Open the computer and check you mapped folder if it appears as another drive.
On your server PC you should see in the redirection folder a new folder created as the
user name you logged in.
9. Remote Desktop Connection
 Make sure that the Remote Desktop Connection is set to “Allow remote connection to
this computer” follow this steps:
 Right Click My Computer
 Click properties
 Click Remote Settings
 Click Allow remote connection to this computer
 Click Start or press type in the search bar: Remote desktop
 Click Remote Desktop connection
 In the pop up menu, type the IP Address of the computer you want to connect to.
 Click Yes
 Click Ok
10. Printing
1. Install Printer in your Server PC
a. Browse the printer driver, commonly its Epson377428eu for 64 bit
b. Double Click the file (Epson377428eu)
c. Click Ok
d. Click install
e. If there is no physical printer present, just use com1 as printer port
d. Click finish
NOTE: If there is a physical printer, attach the printer to the USB port of your computer (the
server pc) and change the printer port in the printer properties; click ports; scroll down the
list of ports and click USB Virtual printer port for Epson L210; click apply and Ok.
 Share the printer
a. Open Control panel
b. Click Hardware and sounds
c. Click Devices and printers
d. Right click on Epson L210
e. Click printer properties (not “properties” but “Printer properties”)
f. Click Sharing
g. Click share this printer and render printer jobs in client computers
h. Click Apply and Ok
3. Deploy Printer
a. Open Server Manager
b. Click Add roles
c. Click next
d. Select Print and Document services
e. Click Next
f. Make sure that print server is checked then click Next
g. Finish the installation
h. Expand: Print and Document services; Printer server; Printers
i. Select Epson L210, Right click, Click Deploy with GPO
j. In the pop-up menu click browse; select the GPO name you created earlier; click per
user and per machine; and click apply and ok
k. In your client pc; press windows logo + r and type: gpupdate /force and press Enter
(wait till the command prompt appears and displays group policy update succeeded and
you will be prompted that your client will log-out and you will choose “y/n”) just type “y”
and enter and your pc will log out.
l. Log on to your client pc using the User account you created and prepare the document
to be printed (using either Notepad or MS Word) containing the following details:
- Your full name
- Name of Training institution
- Assessor’s Name
- Date of Assessment
- Place of Assessment
- Server IP Address
- Desktop Client IP Address
- Laptop IP Address
- Wi-Fi SSID and Password
- Print the document by pressing ctrl + p, select the deployed printer (Epson L210 on
server), load a blank bond paper on the printer tray, and click print. Your
document should print on the server.
- m. Submit your printed document to the assessor.