Notes: 1- essay with report style assignment with headings and subheadings

2- any difficulties or limitations’ your key issues for this assignment, make sure you support them
with academic literature and differentiate them in terms of importance; critical, major, minor

Bamford, D. R., & Greatbanks, R. W. (2005). The use of quality management tools and techniques:
a study of application in everyday situations. International journal of quality & reliability
management, 22(4), 376-392. http://dx.doi.org/10.1108/02656710510591219

Critiquing organisation; are they are using right tools for the the right perpose

Are they interperate data in right way

Only for option a think of problem in option b problem not necessary

Previous student use customer comp handling process to use 5 tool to analyse the data

Asingment extract ; justify why technique is appropriate to problem for each of 5 tool

difficulties or limitations’ are your key issues for this assignment, make sure you support them with
academic literature and differentiate them in terms of importance; critical, major, minor etc.

introduction: step1 what problem is also check nature continuous or discreat that will help in
justifying why we r using this tool step 2 frequency of occur show by tellichart or checksheet step 3
perto will help to identify the vital ones to focus step 4 to identify the causes by efect and effect and

findout most likely cause

step 5 corelation between causes

• A scatter plot visually shows us if there is a relationship between 2 variables. The strength
of the relationship is shown by the closeness of the data points to a line (Saunders, Lewis &
Thornhill, 2016, p. 527).

• A correlation is calculated value to quantify the strength of the relationship (Saunders,

Lewis & Thornhill, 2016, p. 545). Data make sense

Example of introduction paragraph given in moodle

You might use 3 or 4 books but not more

U r anlysing the charts and literature to support analysis

Ur evaluation what it means with support of literature to interpret data justify recommendations

In conclusion u say was the process in control ,out of control or not summarize what u did and then
learning outcome u r using the tool for statistical process control for process improvement

Note: Keep in mind that u r demonstrating understanding of those tools by investigating the
problem to check the process is InControl or not at least 5 u might use e.g berchat , histography
,pertio, fishbone, control chart

U must include control chart

All data and charts in appendices and their explanation in main part of assignment not choose so
easy tool only like check sheet

Main objective/purpose: u r demonstrating understanding of those tools by investigating the

problem to check the process is InControl or not

Introduction:

Define your chosen problem in the introduction of your assignment

Describe the problem incude some background

- Introduce the company, if a business problem is chosen
- Define key terms e.g. Statistical Process Control, supported by academic literature
- Intent of assignment e.g this asingment will use statistical tools and techniques to explore the
(problem-----) to investigate the process is control or not

sequence of tools
e.g 1-,pertio,( to narrow down different types of complaints or different type of defects) 2-
fishbone (tell which is the most likely cause, for this , has some data effect note 5 whys in
appendices ),3- use scator plot tool to check correlation which will be a number factor ,and
explain X,Y axis 4- another tool (berchat or histogram depends on type of data) (note
between scator diagram and control chart , brainstorm some solutions of main rootcause)
5- controlchart(must)

Must include in body para: (report style with headings and subheadings)

for each of 5 tool (sequence of sentences) note (cheksheet don’t cver following 4 poits)
Step-1: ,identify which technique is appropriate to problem (only one) according to current
situation of problem (with citation)

Step-2: justify why appropriate(with citation)

Step-3: use it and interperte each tool it e.g find literature about perito principle (with citation)

Step-4: , brainstorm( can be done individually) to identify solutions(not actual solve just identify if
process not control in end while checking pattern it may leads to process capability but not discuss
that) then recommendations with benefits (with citation)
Step-4: difficulties or limitations’ or disadvantages one or two catogary

Note:any difficulties or limitations’ your key issues for this assignment, make sure you support
them with academic literature and differentiate them in terms of importance; critical, major,
minor etc.