HUMAN RESOURCE MANAGEMENT:

Human Resource Management can be defined as a process of procuring, developing and

maintaining competent human resources in the organization so that the goals of an organization
are achieved in an effective and efficient manner. In short, HRM is an art of managing people at
work in such a manner that they give their best to the organization for achieving its set goals.

Human Resource Management (HRM) is an operation in companies designed to maximize

employee performance in order to meet the employer's strategic goals and objectives. More
precisely, HRM focuses on management of people within companies, emphasizing on policies
and systems.

In short, HRM is the process of recruiting, selecting employees, providing proper orientation and
induction, imparting proper training and developing skills.

Human resources are the most valuable and unique assets of an organization. The successful
management of an organization's human resources is an exciting, dynamic and challenging task,
especially at a time when the world has become a global village and economies are in a state of
flux. The scarcity of talented resources and the growing expectations of the modern day worker
have further increased the complexity of the human resource function.

Human Resource Management (HRM) is the term used to describe formal systems devised for
the management of people within an organization. The responsibilities of a human resource
manager fall into three major areas: staffing, employee compensation and benefits, and
defining/designing work. Human resources focuses on maximizing employee productivity HR
professionals manage the human capital of an organization and focus on implementing policies
and processes. They can specialize in recruiting, training, employee-relations or benefits.
Recruiting specialists final and Training and development professionals ensure that employees
are trained and have continuous development.
EMPLOYEE SATISFACTION

"People don't leave their jobs, they leave their managers."

Although committed and loyal employees are the most influential factor to becoming an
employer of choice, it's no surprise that companies and organizations face significant challenges
in developing energized and engaged workforces. However, there is plenty of research to show
that increased employee commitment and trust in leadership can positively impact the company's
bottom line. In fact, the true potential of an organization can only be realized when the
productivity level of all individuals and teams are fully aligned, committed and energized to
successfully accomplish the goals of the organization.

As a result, the goal of every company should be to improve the desire of employees to stay in
the relationship they have with the company. When companies understand and manage employee
loyalty - rather than retention specifically - they can reap benefits on both sides of the balance
sheet i.e., revenues and costs.

On the revenue side of the balance sheet, loyal and committed employees are more likely to go
"above and beyond" to meet customer needs and are highly motivated to work to the best of their
ability.

On the cost side, loyal employees stay longer, resist competitive job offers, do not actively look
for other employment and recommend the company to others as a good place to work. These
four behaviors positively influence the cost side of the balance sheet.

In other words, rather than focusing only on retention (that is, trying to retain employees who
have already decided to leave), organizations should proactively recognize the benefits of
understanding, managing and improving employee satisfaction. The most successful
organizations are those that can adapt their organizational behavior to the realities of the current
work environment where success is dependent upon innovation, creativity and flexibility.

One of the key steps to understanding and improving employee satisfaction is by acknowledging
the importance of the following factors in building loyalty and satisfaction:
  Broadly-defined responsibilities rather than narrowly-defined job functions
 Effective and regular performance evaluations, both formally and informally
 A corporate emphasis on employee learning, development and growth
 Wide-ranging employee participation in the organization as a whole.

Typically, a combination of factors influences employees' decisions to stay at their current job.
Contributing factors include satisfying work, a sense of job security, clear opportunities for
advancement, a compelling corporate mission combined with the ability to contribute to the
organization's success, and a feeling that their skills are being effectively used and challenged.
Specifically, employees who enjoy their work identify themselves with their employer and
perceive that the company is flexible regarding work and family issues also intend to stay with
the organization.

In particular, consider the following elements of effective strategies designed to build

satisfaction and retain key employees:

 Include opportunities for personal growth and invest heavily in the professional
development of the best people in the organization.
 Provide employees with well-defined career paths (including a succession plan), mentors
and tuition reimbursement for job-related education.
 Train employees, even if it makes them more attractive to the competition. Without
seeing an opportunity on the horizon, few high potential employees will stay with a
company and allow themselves to grow stagnant.
 Acknowledge non-work priorities by recognizing and responding to employees' needs for
greater balance in their lives, since employees will develop loyalty for organizations that
respect them as individuals, not just as workers.
Definitions

The term Employee Satisfaction was brought to limelight in 1935.the studies conducted prior to
1933 by Hoppock observed that Employee Satisfaction is combination of psychological,
physiological and environment circumstances that cause a person to say “I am satisfied with my
job”.

Some of the definitions of Employee Satisfaction:

1. Employee satisfaction is defined as “a pleasurable or positive emotional state resulting

from the appraisal of one’s job or job experience”.

2. Employee satisfaction is “a set of favorable or unfavorable feelings with which

employees view their work”.
3. Employee Satisfaction will be as “the amount of overall positive affect (or feelings) that
individuals have towards their jobs.
 Need for the Study

Why Measure Employee Satisfaction

A company is only as strong and successful as its members, its employees, are. By measuring
employee satisfaction in key areas, organizations can gain the information needed to improve
employee satisfaction, retention, and productivity. However, a recent study by the Society of
Human Resource Management (SHRM) indicated that often the HR department's perceptions of
employee satisfaction versus the true measure of employee satisfaction are not always in sync.

Employees who aren’t satisfied with their jobs are very likely to leave. If they don’t leave they
can become a source of bad morale and do a great deal of harm in the organization. In many
cases employers without proper data will assume the wrong reasons for employee dissatisfaction.
Many bosses will automatically think that money is the top reason for leaving a job. Wouldn’t it
be better to have real data and react accordingly?

Surveying employees on a regular basis is a great way to stay in touch with the pulse of the
business. Before launching a survey though it is important to establish the ground rules.

Many employees will be unwilling to express their honest feelings if they think they will be
singled out. Make sure that the surveys are conducted with anonymity. Be certain to have the
support of company management all the way to the top. Employees want to know that the
leadership is behind the survey and that their responses will be taken seriously.

Explain that employee comments are important to the company. State what will be done with the
results.
Objectives of the study

Primary:

Since this has been a startup company entering into second year, it wanted to check out levels of
satisfaction before coming up with new policies to take future course of actions. I was given
the task to understand the various aspects related to Employees satisfaction in the organization.

Wood Castle also wanted to make out an external survey in indentifying the benefits other
company offers to its Employees and compare those things along with the benefits offered by the
company.

Organization also wanted to know Employees understanding of company’s mission and vision
statement.

Company also wanted to check Employees satisfaction levels with their team leaders, with the
Management and within the team members.

Some of the secondary objectives that I identified were:

 To measure Employees satisfaction on Compensation and Benefits.

 To find out the expectations of Employees from Management.

 To compare the desired satisfaction with the actual one.

 To compare the satisfaction in different levels i.e. female and male Employees, juniors
and seniors and within different teams.

Scope of the study

The study covers all levels of Employees and various aspects of Employees like:

Identifying Employees attitudes towards various attributes at work place.

This study gives us an insight of how Employees see and perceive about Organization.

Interpersonal relations,

Opportunities for career growth,

Compensation and benefits,

Training and development,

Working conditions,

Communication

Dimensions of employee satisfaction survey are

1. The knowledge of the company vision/ mission and strategies of employees?

2. Satisfaction with HR Policies and Procedures

3. How confident is the employee about the Company’s ability to reach its
Goal?

4. Compensation and Benefits

5. Whether the company has made reasonable efforts to allow its

Employees to balance their work and family?

6. Work Environments

7. Opportunities for growth

8. Whether individuals are respected in this company.

9. About Training Need

COMPANY’S PROFILE
A hotel is an establishment that provides lodging paid on a short-term basis.
Facilities provided may range from a basic bed and storage for clothing, to luxury
features like en-suite bathrooms. Larger hotels may provide additional guest
facilities such as a swimming pool, business centre, childcare, conference facilities
and social function services.

Hotel rooms are usually numbered (or named in some smaller hotels and B&BS) to
allow guests to identify their room. Some hotels offer meals as part of a room and
board arrangement.

Boutique hotels are smaller independent non-branded hotels that often contain
upscale facilities. Small to medium-sized hotel establishments offer a limited
amount of on-site amenities.

Economy hotels are small to medium-sized hotel establishments that offer basic
accommodations with little to no services.

Extended stay hotels are small to medium-sized hotels that offer longer term full
service accommodation compared to a traditional hotel.

Most hotel establishments consist of a General Manager who serves as the head
executive (often referred to as the “Hotel Manager”), department heads who
oversee various departments within a hotel, middle managers, administrative staff,
and line-level supervisors.

The organizational chart and volume of job positions and hierarchy varies by hotel
size, function, and is often determined by hotel ownership and managing
companies.

Located near Magneto Mall, Woof Castle is not only comfortable but beautifully
designed to make your stay pleasant. The rooms are charming and tastefully
designed with framed pictures hung on the walls, ceiling designs, and beautiful
upholstery on the headboards of the beds. wooden decor and warm lights give the
final touch to the rooms that make it worth every penny.This is one of the few
service hotels in the city. From an in-house restaurant, conference room and
banquet hall to a dining area, free Wi-Fi connectivity, and parking facility, the
hotel have everything to not allow you any inconvenience at all. Guests can also
avail laundry services and make payments via cards. The hotel is surrounded by
popular eateries, like Subway and KFC which guests can explore.

HOTEL WOOD CASTLE

Hotel Wood Castle in Telibandha, Raipur-chhattisgarh

Hotel Wood Castle in Raipur-Chhattisgarh. Hotels with Address, Contact Number,

Photos, Maps. View Hotel Wood Castle, Raipur-Chhattisgarh on Justdial.

Celebrated as one of the city's best is, Hotel Wood Castle in Raipur-chhattisgarh.
The hotel is strategically located in Telibandha. Having been established in the
year 2013, this hospitality destination has grown to become the ideal place for
travelers and those on business to feel at home when in the city. Many have also
reviewed the hotel to be among the sought after Hotels in Raipur-chhattisgarh. The
hotel functions from 00:00- - 23:59- all through the week. Catering to the
convenience of its guests, the hotel makes available various payment methods to
ease out the payment process like, Cash, Master Card, Visa Card, Debit Cards,
American Express Card, Credit Card, .

With the aim of pampering its guests to a thrilling experience, the hotel features a
plethora of services which include Number Of Rooms 17, Doctor On Call ,
Tea/coffee Maker , Internet Access , Air Conditioned Rooms , In room
Safe(locker) , Banquet Facilities , Wired Internet Facility , Conference Room(s) ,
Check Out Time 12:00, Valet Parking , Railway Station Transfer , Restaurants
multicuisine, Airport Transfer . The hotel is also classified as a destination to resort
to when in need of Hotels, Hotels (Rs 2001 To Rs 3000), Hotels (Rs 3001 To Rs
4000). When looking to satiate one's cravings, the in-house restaurant is where one
can choose to either dine-in or order food online at the single click of a button.
Over the years patrons have been constantly rating the hotel based on their
experiences which now brings the property to a 3.6 rating value. It has a total of
20+ ratings. When in the city, be sure to enjoy a stay here as it is known to be one
of the leading Hotels In Telibandha.

One can follow the address which is - Near Magneto Mall,G E Road,Telibandha-
492001 to visit the hotel. An easier way to get in touch with them is through their
official telephonic contact - +(91)-771-6544000.

HOTEL WOOD CASTLE in Raipur is one of the most reputed accommodations in

Raipur. The hotel is well likes by the business and leisure travelers alike, since it
has on offer each and every facility and amenity necessary to make the stay of the
guest pleasurable.

The hotel has the most scrupulous staff that is ready to serve its guests on each
and every minute requirement. The hotel is one of the most preferred ones amongst
the five star Hotels in Raipur.

HOTEL WOOD Castles the gateway to the lush green & the dense forest state of
Chhattisgarh - opening a vista of Nature’s paradise with its flora & fauna and
wildlife adventures.

Location a few miles from the airport and within the heart of Raipur new capital
district, Hotel WOOD CASTLE offers a luxurious oasis of exclusive and elegant
accommodations within the bustling &growing city.
A warm welcome from our friendly and caring staff waits as you are swiftly
transported to the sumptuous surroundings of your pristine rooms & suits – your
home away from home for the duration of your stay. 89 elegantly appointed suites
& rooms , coupled with the latest in high – tech entertainment and business
facilities , makes the HOTEL WOOD Castle perfect choice for discerning visitors,
wishing to enjoy high standards of excellence and the finest in Indian hospitality .
Indulge yourself at our choice of lavish buffets, Restaurants & Bar, which offers
you a feel of utopia.
There are 4 Department in this hotel.

1. Services
2. Housekeeping.
3. Kitchen.
4. Maintenance.

DEPARTMENT NUMBER OF EMPLOYEES

Services 25

Housekeeping. 15

Kitchen. 20

Maintenance. 10

Methodology
Sources of data collection:

The primary data about Employee Satisfaction is collected from Employees using
a structured Questionnaire which contained both open ended as well as closed ended Questions.
A questionnaire of 95 questions was designed keeping in view the objectives and other aspects
which are mentioned below

 General
 Work Environment
 Compensation and Benefits
 Respect for Employees
 Respect for Management
 Opportunities for Growth
 Teamwork
 Communication
 Feed back
 Closing

Which latter on edited to 65 questions precisely. Our motive was to cover all the areas which
were related to Employees and measure his/her satisfaction level in those areas.

In order to get a clear, unambiguous and confidential report we used the third party tools for
getting survey report. We used the web portal www.custominsight.com, this web portal generally
holds these kind of surveys.

We used this portal because of the fact that individually getting feedback may not give the actual
opinion as they may feel that their confidentiality may be lost and the results may be biased due
to influence of other’s opinions.

To carry out the survey we prepared the questionnaire of 65 questions divided into various
sections and we uploaded the questionnaire into the website and the survey would be active for a
stipulated period of time. The study of Employee Satisfaction was done with a sample size of 21
Employees who were at least three months old in the organization. We gave the access details
like user id & password to the employees, when they log on to the site it automatically generates
the passwords where in employees can log on for the next time to complete the survey, it also
gives you the flexibility to stop the survey at any point of time and continue the survey at their
leisure.

When the Employee finishes the survey it automatically generates the word document of that
report and sends it to survey mail id.

After accumulating all responses from Employees we generated reports on various categories
like

 Consolidated report
 Individual report
 Team wise report
 Reports based on gender
 Reports based on seniority
 Reports of Newcomers

All the reports were generated using the www.custominsight.com except the consolidated report
which was prepared manually using Ms-Excel. The reports that I am enclosing would be
consolidated report

About Custominsight:

Custominsight was founded in 1998 as a technology spin-off from a Silicon Valley HR

consulting firm. The technology behind the Custominsight survey solution was developed in
support of large-scale survey projects administered by that firm for the purposes of executive
development, cultural assessments, and corporate consulting. The technology was so widely
acclaimed; the consulting firm recognized the value of the underlying technology to other
organizations wishing to run surveys. As a result, Custominsight was born.

Custom Insight’s mission is to provide end-to-end survey solutions to their clients. Their core
values include a commitment to technology excellence, professionalism, and outstanding
customer service.
 Limitations

These were certain limitations of my project if these limitations would have been taken care of
project would have been catered to its need in a better way

 Survey was conducted in 2 days due to which Employees did not get enough time to
complete the survey properly.

 Incidents happening at the time of the survey have affected it.

 Employees thought that the questionnaire was too big and too specific.

 Custom insight web portal has a limitation of giving analysis of 10 responses free of cost,
so we could not get full fledge report of all the employees together and hence we thought
of creating our own report using Ms-Excel.

 Responses to open ended questions were not been given as the employees were reluctant
in giving responses due, to which we could not decipher the exact opinion of the
Employees for most of the questions.

Due to the following limitations the desired objective for conducting Employee Satisfaction
Survey was not achieved

Findings

After being a part of entire survey i.e. from preparation of questionnaire to the preparation of
final report, I was able to identify the benefits from the survey conducted and also recognized
some of the areas where Employees showed dissatisfaction, which are as follows:
 1. Employees were pleased to work with WOODCASTLE.
2. People expressed their confidence in management of woodcastle

3. Most of the Employees were not clear about the mission & vision statement of
woodcastle.
4. Employees are not comfortable with the work place.

5. Employees are unhappy with the Pantry & Conference facilities provided to them.

6. Employees feel that they are unable to balance their personal and professional life.

7. Most of the Employees are happy with their Compensation and benefits part.

8. Individuals are treated fairly in woodcastle.

9. Employees are very much happy with their respective team leads.

10. Individuals working in teams are happy with cooperation which they get
from their respective teams.

11. People working in woodcastle felt that they can freely share their opinion on various
things relating to work and personal life with others.

12. Employees strongly feel that they have Opportunity for their career growth at
woodcastle..

13. Employees are pleased with the Hr department.

14. Lack of discipline is found with respect to time management.

15. Most of the Employees are dissatisfied with the lack of feedback they get from their team
leaders
1. Since when have you been working in this company?

S.NO PARTICULAR NUMBER OF PERCENTAGE

RESPONDENTS
 A 0-1 10 17%

B 1-3 18 30%

C 3-5 25 42%

D MORE THAN 5 YEAR 07 11%

A
B
C
D

2. Are you satisfied with the position that you are working at
present?

S.NO PARTICULAR NUMBER OF PERCENTAGE

 RESPONDENTS
A Highly satisfied 29 48%

B Satisfied 30 50%

C Average 01 2%

D Dissatisfied 0 0%

E Highly dissatisfied 0 0%

A
B
C
D
E

3. How would you say about the working conditions at this

restaurant?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Excellent 40 67%

B Good 20 33%

C Average 0 0%

D Poor 0 0%

E Very poor 0 0%

A
B
C
D
E

4. What are your views about the management and employer

behavior towards you?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Excellent 43 72%

B Good 17 28%

C Average 0 0%

D Poor 0 0%

E Very poor 0 0%

Sales

A
B
C
D
E

5. Is there any stressful aspect on your job?

S.NO PARTICULAR NUMBER OF PERCENTAGE

 RESPONDENTS
A Yes 0 0%

B No 60 100%

A
B

6. Does your organization organize any counseling programs for

the employees?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Yes 60 100%

B No 0 0%

A
B

7. Are you satisfied with the other facilities provided to the

employees by the organization?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Yes 55 92%

B No 5 8%

A
B

8. Do you feel the organization provide satisfactory compensation

structure according to the work?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Yes 60 100%

B No 0 0%

A
B

9. Do you feel there is any communication barrier between you

and management?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Yes 15 25%

B No 45 75%

Yes
No

10. Does job security existing in this company?

S.NO PARTICULAR NUMBER OF PERCENTAGE

 RESPONDENTS
A Yes 50 84%

B No 10 16%

A
B

11. If you get a chance to join again this organization? would

you like to Join?
 S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Yes 50 84%

B No 10 16%

A
B

12. Your overall satisfaction as an employee of this

organization?
S.NO PARTICULAR NUMBER OF PERCENTAGE
RESPONDENTS
A Highly Satisfied 40 67%

B Satisfied 20 33%

C Average 0 0%

D Dissatisfied 0 0%

E Highly dissatisfied 0 0%