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By Devashish Chakravarty
Big Change:
The end of Five-Year Plans: All you need to know
One of the most stressful situations at work involves a conflict with your boss. Like with
any difference of opinion, the satisfactory solution lies in clear communication. When disagreeing with a supervisor, the thought of a
difficult conversation shoots up stress levels, impacts your performance and gives you sleepless nights. The way out is to have that
challenging conversation quickly. Here’s how.
1. Preparation time
Never walk into the conversation until you are ready. If your boss asks you to speak, seek time to prepare. Know the outcome you want,
why you want it and how it will help resolve the matter. A logical framework works better than the emotional approach, which can quickly
deteriorate into a blame game. Pick your battles wisely and drop the ones not critical to your peace of mind.
2. Bring evidence
Are you going to discuss an unfair criticism you received or the lack of support to execute tasks? Your goal is to achieve a satisfactory
agreement between you and your manager. This is possible only if the agreement is grounded in facts and not assumptions. Marshall all
evidence related to the subject including all internal reports, emails, company policies and discussions from the past. Use the facts to
construct the flow of your argument.
3. Ice it down
Choose an appropriate positive time for the talk. It should be after tempers have cooled. Though it may feel satisfying to barge into your
manager’s office and shout him down, it may cost you your job or credibility. A calmer thought process and discussion will also throw up
numerous new options that may lead to a happy solution.
Include discussion points in the escalation to help the superior arrive at a good decision.
4. Fact-first approach
Before and during the discussion, examine your assumptions and step away from them. Consider the facts on merit and understand
how they can be interpreted differently by either of you. When you can reexamine the situation independent of your emotions or prior
understanding, you may solve the problem faster.
5. Compassion wins
Consider that your growth as a leader is the biggest favour you can do for your career. Use this discussion to exercise and grow your
compassion muscle. After you have arrived at a reasonable solution, consider how you can improve it further by adding a dose of
empathy and compassion to leave your colleague empowered and engaged.
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