Unit 47 Employability Skills

Danyal Aziz Noor

HND BUSINESS
Table of Contents

INTRODUCTION…………………………………………………………………………………………
…………………....3
LO1: Be able to determine own responsibilities and performance .............................................. 4
1.1) Develop a set of own responsibilities and performance objectives ................................... 4
1.2) Evaluate own effectiveness against defined objectives ................................................ 5
1.3) Make recommendations for improvements........................................................................... 7
1.4) Review how motivational techniques can be used to improve quality of performance ...... 9
LO2: Be able to develop interpersonal and transferable skills ........................................... 11
2.1) Develop solutions to work based problems .................................................................... 11
2.2) Communicate in a variety of styles and appropriate manner at various levels .................... 11
2.3) Identify effective time-management strategies. ........................................................... 12
LO3 Understand the dynamics of working with others .......................................................... 13
3.1. Explain the roles people play in a team and how they can work together to achieve shared
goals ......................................................................................................................................... 14
3.2. Analyze team dynamics .................................................................................................... 14
3.3. Suggest alternative ways to complete tasks and achieve team goals ......................... 15
LO4 Be able to develop strategies for problem solving ......................................................... 17
4.1. Evaluate tools and methods for developing solutions to problems. ..................................... 17
4.2. Develop an appropriate strategy for resolving a particular problem .................................... 18
4.3. Evaluate the potential impact on the business of implementing the strategy ..................... 19
Reference ................................................................................................................................ 20

Introduction
Employability Skills can be characterized as the transferable aptitudes required by a person to
make them 'employable'. Alongside great technical understanding and subject information,
managers regularly plot an arrangement of aptitudes that they need from a representative.
These aptitudes are what they accept will prepare the representative to complete their job to the
best of their capacity. Employability relies upon your insight, abilities and dispositions, how you
utilize those advantages, and how you present them to businesses. There are numerous kinds
of general skills such the capacity and ability to learn new skills, collaboration and teamwork,
planning and implementation, interpersonal communication, self-management, critical thinking
and problem solving.
This report therefore depends on the various types of employment skills, such as essential
information, individual capacities, correspondence, sustainability in the workplace and the
obligation to achieve the vision is essential and aims of an association. The student intends to
create self-sufficiency with the ultimate goal of characterizing the different destinations. In
addition, the student must develop a proposal to strengthen the commitments and benefits in his
workplace. The student should clarify various motivational procedures that are regularly used by
the management of human assets to improve the type of implementation. In addition, the
student must take precautions to create individual and competent management strategies in a
concise manner. A little further, the student should be sure how to deal with certain related
features, along with the arrangements and methods of managing the lines. In this sense, the
student wants to expose the dynamics of work with others and to operate in the long run the
system, as without participating in the disappointment of the individual colleagues will translate.
It also suggests how to really put the skills that are right for the compelling correspondence with
the staff and the way you can use time productively for Deloitte. In addition, the blending mode
is now spoken as characteristic of a group. In the case of a situation at Deloitte's workplace, we
must have made some estimates that will be discussed here.

LO1 Be able to determine own responsibilities and performance

1.1. Develop a set of own responsibilities and performance objectives
My responsibility and performance of the staff has been developed in numerous sets of
practices including:
Team work: I've seen that the power of team performance is usually greater than individual
performance in an organization. Therefore, the performance of the team depends on certain
characteristics, such as the equitable participation of all team members in the decision-making
process. In addition, the mindset to support team members will increase the self-confidence of
the members of that team. The tasks are done faster in this way and there is more satisfaction
with the work in general.
Communication: In my opinion, a sensible communication system will increase the
understanding among employees. Therefore, the operation of the devices is developed. On the
other hand, the large common communication system reduces the risk of a work. There is a
view that the communication system helps to improve the method of creating options. Thus, the
joint, progressive decision-making process increases the perfection and speed of the progress
of the work. and develops good relationships between team members.
Ability to learn and develop: My involvement in the organization is to develop the level of
learning with the ideal use of resources that are given to me. My own commitment to all
destinations is to learn the assumptions and strategies and to get them to achieve the goals I
once coveted. I have the liability to assess the skills, develop the knowledge and score good
marks.
Problem solving: Problem solving can be defined as the process of identifying the difference
between the actual and the desired and then taking appropriate actions to resolve the
difference. Problem should not be allowed to linger, addressing issues as they occur is a much
better strategy than waiting for things to get better and work themselves out as this may lead to
disappointment and costs being incurred in the future if things are not resolved immediately.
Leadership: Leadership quality improves team loyalty and guides teams to achieve goals. I
discovered that team leaders often took the help of information technology to find the answers
to problems and monitor the performance of team members in many situations.
Commercial awareness and other skills: Industrial consciousness develops information about
the outside world. As a marketing manager, industrial awareness is extremely important to
understand the external state of the organization. This allows the organization to know the
prices of a product to be set, the demand for a product on the market, the group of people to
target and the segments that are tracked.
Creativity: Creativity is an added quality of team members who solves complications and
develops the best way to complete the team's goals. I was chosen for critical recognition of
team performance and a report with my level of creativity to develop homogeneous processes
for employees to compare their performance with each other. So, my primary responsibility is to
train staff to understand the simplest way in which they work, such as cleaning glass, building
materials and other.

1.2 evaluate own effectiveness against defined objectives

The employees acquire and improve their motivational skills, their awareness through knowledge
and performance and achieve the successful goals (Leucke 2006).
Training and development are a force that can contribute to the expansion and growth of
companies. New skills, ideas and skills can strengthen employees and organizations. Even greater
local recruitment, even in high management positions, can be positive. Savours Food also pays
tribute to its employees and employees by offering them good remuneration and competitive
advantages, which can be an opportunity for employees and organizations.
It is very important that each organization works according to the needs of the organization.
Learning to work effectively in training workers? As employees work effectively, they are able to
respond to sudden, changing customer demands. Each organization has a human resources
department that shows workers how to work effectively. Through training, feedback and
employees, knowledge exchange achieves individual and organizational goals so that they are
beneficial for the organization in the long term.
In general, companies focus on the training of employees, because they are taught during the
training to achieve the individual goal and the goal of the company. You will learn to solve the
fundamental problems of work and improve your skills with the help of the exchange of
knowledge, feedback, the attack of the brain and with the help of open communication.
1.3 Makes recommendations for improvement
Companies make strategies and policies to increase the functioning and efficiency of the staff
(Subrahmaniyam, 2009).
Manager shall preserve an atmosphere where employees work in groups with mutual objectives
because they are answerable to top level management.

The strategies help employees move according to the goals of the organization. If workers become
strong enough to develop strategies to achieve individual goals, the organization will lead to
success. The reason for this training is that employees are sufficiently prepared to develop their
own strategies to achieve their goals and goals. If workers are strong enough to make their own
decisions, it will help the organization achieve a competitive advantage. In short, the formulation
of the strategy for achieving goals and objectives is the task of management. The subsidiary
develops a strategic plan and implements this strategic plan in order to achieve the company's goals
efficiently and efficiently.
In order to improve the performance of employees and skills, there must be good communication,
coordination, feedback and knowledge exchange (Gibson and Konopaske, 2010).
Workers feel in a culture of learning that will help employees improve their skills and skills and
help them gain more knowledge about their work. In addition, this friendly working environment
also helps employees to work more efficiently and efficiently. If the team leader motivates the
employees and helps employees to do their homework, then the employees are motivated and loyal
to their organization. With the help of open communication, employees are able to solve their
fundamental labor conflicts and share their knowledge with their other team members in the same
way, in order to improve their skills with the help of knowledge and feedback exchange. During
the training session, employees were taught to create a friendly environment.
However, if the employees are not loyal to their organization it will also led the organization
towards downfall and create implications for the company as well.

LO2: Be able to develop interpersonal and transferable skills

2.1 Develop solutions to work based problems

Information and manual consulting are the two main things that administrators can solve various
problems in their specific organization. The caregivers can solve various problems that occur in
professional events through knowledge processing and joint discussion (Proctor, 2009).
Savours Foods wants the employees to love their work, to rejoice in the success and to gain
knowledge of practice and experience as defined in our morals. However, we agree that you need
help in one situation or another to solve a problem at work. In most cases, you and your caregivers
will be able to solve the complications together and easily listen, discuss problems and discover
all possible solutions to reach a contract. It is imperative that this route be followed before a formal
process (if at all), as this will in most cases solve problems quickly. However, if the problems
cannot be resolved informally, consider using the formal process. In addition, we are determined
to protect our people from discrimination, intimidation or harassment, "even would be called at
work where these problems are not easy to solve, they can also be treated well by the complaint
response Pro. This guide will help you to learn about our grievances and disciplinary processes,
including representation, schedules, raising your concerns and your rights of appeal.

Following our policies and best practice, and always acting within the law, will help ensure
that we do our best for our customers and for each other. If you are unsure how to act or
respond to a given situation, speak to your Manager in the first instance.
Discussions and counselling approach is the best way to solve the problems concerning people at
work(Garner, 2012).
If the team leader motivates the employees and helps employees to do their homework, then the
employees are motivated and loyal to their organization. With the help of open communication
staff, you will be able to solve your fundamental labor disputes and share your knowledge with
your other team members in the same way, improving your skills with the help of knowledge and
feedback exchange. During the training session, the employees learn how to create a friendly
environment.
The human resources department at Savours Food is very strong and is working hard to achieve
the goals of the organization. Performance is measured in the short or long term. They are designed
to respond to the sudden changing needs of customers. Your eyesight is very strong and you are
shaped according to this vision. They are eager to become the world's largest retailer. They are
well cared for in exercising or fulfilling their duties and strive to create milestones or become
market leaders. With the help of your strong strategic plan, you are not only the market leader, but
also your position support.
2.2 Communicate in a variety of styles and appropriate manner at various levels

Effective communication and flow of information and knowledge are the main thing that can effect
an organization if the employees hesitate to share their views with their leader that will have really
bad impact on organization, In effect communication in organizations can create multi directional
flow of knowledge, feedback ,response and information between employees to attain long term
objects (Griffin, 2011).

Communication plays a main role in growth of any global (multinational) company. The use of
communication inside officialdom like Savours Food will be to provide knowledge and info
to its community and staff e.g. to possibly inform employees of a forthcoming consultation,
or to give consumers through particulars of a campaign. Savours Food also require to gather
data e.g. like particular or private information of workers, that would be obligatory for
individual accounts, or market study information on sales of goods. To have Savours Food
running well communication is essential, Workers of Savours Food require to know what they
have to fix, and do it to the top level of their skills. For Savours Food to have noble repute to
the people they must be having a proper interaction to remove mistakes, handle difficulties
and treat professionally with consumers complaints/queries. Internally communication can take
place (through managers and staff, assistants, co-workers) or externally (Consumers,
Contractors, Mass media, Investors)
You will discover that fact of communication in big business is to effect somewhat in the
industry. The message is frequently an order and the answer would be that the task is
completed.
Communication method

Communication includes 4 components:

A Sender, A Message , A Receiver , A Feedback

These four essentials are the principal to receiving a message through in resultant in operative
communication; you will get to know that communication drives in all directions.
Savours Food requisite to connect with a variety of characters and companies. As well as their
consumers, their opponents and their providers. Decent link in Savours Food is necessary if it is
successful to reach its goals and to work well. Savours Food have many channels and ways
of communication internally / externally among their operative zones.

To create a good reputation and have a positive impact on organization success there should be
good, effective and efficient communication in and outside the organization(Murphy, 2007).

2.3 Identify effective time-management strategies

It has been pointed out that HR management and team leaders often follow the time
management strategy to complete the project in a timely manner.. There are generally eight
different steps in effective time management strategy such as identifying to-do list, priorities,
delicate, achievements, time management, rest, technology and project.
In the first phase, team leaders will organize a meeting with team members to determine what to
do. The team leader usually participates in team members to find the best way to reach the
goal. After he identified the right way, the team boss promised the manpower to reach the goal.
According to the team leader, the delegated way to the completion of part-time work has been
used. It helps to reach the goal in a short time. Therefore, team leader has implemented the
good time management strategy to succeed the job in an easy way in time. After that the team
leader has influenced the workers for taking break time. After that the team leader has used
information technology to understand the performance of the employees and starting new
project.
LO3: Understand the dynamics of working with others
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals

Because team members have the power to work together for unity and motivation to achieve
organizational goals, no one can stop. Team members can work together only to achieve common
goals when they adapt and are mutually beneficial and have a very dedicated and open
communication within the group.
The diverse roles that play vibrant in any organization have been listed below:
Action-Oriented Roles
These are based on action-oriented performance where a project would be attained with the
implementation of the following roles:
Shaper: The first phase in which a project should be analyzed and a format set up to initiate the
same. The role must be dynamic and stimulate enough to cope with any project with a mindset
that thrives even during the heaviest pressures. In fact, you are the one who can overcome the
obstacle without any obstacles. But the most common weakness in this role is that they tend to
insult people's feelings most of the time and to different forms of provocation.
Implementer: This is one of the most disciplined, effective and reliable roles that can transform
ideas into concrete actions. But what is lacking is flexibility in work and can slowly respond to
new opportunities.
Completer Finisher: This remains the last role for action-oriented performance, and therefore
they must be patient and acceptable enough to look for all sorts of mistakes or omissions. Since
this role must deliver the project from now on, you are serious enough to produce the right kind
of work and complete it as at the right time until the deadline.
People Oriented Role
Coordinator: These roles must be matured sufficiently to have enough confidence in their
power. In the mission and vision of a company, you need to be aware of what the company
wants, and to include the different methods and procedures within your organization. The
president usually plays the role of a coordinator, where her main weakness is the manipulation
in which you always try to unload your own work to a few other employees..
Team Worker: As the name team implies employees are necessarily soft, as well as the
diplomatic person with a cooperative attitude and must also be a good listener. It is the people
who will establish a good team within the organization to manage a project. This designation will
be the most important motivating factor for its employees to successfully carry out all time
assignments.
Resource Investigator: It is the extroverted, communicative and enthusiastic people who need a
caliber to explore the possibilities in every way. It is also the people who need to develop
contacts for a business. But the weakness of these often found people is that they often lose
interest and enthusiasm when a project runs too long.
Cerebral Roles
This is the integral pivotal role played by any company.
Plant: You need to be the most unorthodox, imaginative and creative people with a caliber to
solve all the difficult problems at any time. But in general they don't have the power to
communicate.
Monitor Evaluator: Sober, strategic and discerning are the qualities which a monitor evaluator is
needed to possess along with an additional quality of making right decision.
Specialist: These are the single-minded people who with their dedication is needed to provide
skill and knowledge while delivering any projects.
3.2 Analyze team dynamics (Bruce Tuckman)
The team Dynamics includes stages that have been mentioned below:

(Figure 3: Stages of Team Development)

The famous Psychologist, Bruce Tuckman, came out first with his much appreciated phase
saying-
Forming: The team is gathered, and the chore is assigned. Members of the team tend to act freely
and even though willingness may occur they don`t know each other really good to totally trust
one another. Time is consumed scheduling, gathering material and attachment.

Storming: The next step is storming where every member will be pushing against their
boundaries for establishing successfully in its first stage. This stage begins when a conflict is
raised between the members.
Norming: Now it is the third stage where people will be starting in resolving any issues related to
their project. Here they need to appreciate all the strengths of their colleagues and put enough
respect towards the authority who is performing as their leader.
Performing: Here the hard work ultimately counts without the slightest friction being held in
terms of achieving a goal.
Adjourning: Several team will be eventually reach this.

3.3 Suggest alternative ways to complete tasks and achieve team goals

In order to accomplish various tasks and goals of the team, the employees implement an inventive,
ingenious and different process to use new methods to achieve policy goals and goals and
contribute to the organisational long-term effectiveness (Johnson And Scholes, 2008).
I think that every crew must be successful, they need members who mutually accept their
ambitions, goals and goals. That is why I call on you all to put together and decide on a declaration
of operation and discuss the objectives you should reach, which would help you to know how to
achieve your goals effectively.
The Task force recognizes that all members of the team have different powers and abilities. The
team leader, if he can recognize these intelligently separated forces, can share the tasks that are
suitable for superlatives to each individual. This confirms that the goal or goal of the team is easier
to complete. And that really benefits the organization.
Learning culture helps improve employee performance it will help employees as a team and share
their problems by sharing knowledge, feedback, and open communication. Learning culture helps
employees to identify and solve problems through the use of knowledge exchange. Employees feel
comfortable in the learning culture. They work according to the Mission and the vision of the
Organization.
In order to improve the quality of good and sevice employees, motivation, inspiration and
dedication must be reflected in teams through feedback, communication and knowledge sharing
(Western and Wood, 2010).
They enable employees to become loyal to the organization and to develop according to the
company's requirements. Give the authorities the support of their employees in order to improve
the company's working culture. This will also motivate employees to solve basic labor disputes
with knowledge exchange, feedback, brain storming.
The employees of SAVOURS FOOD works in team and they share their knowledge with other
team members as well. They are very confident and motivated in achieving their desired goals and
objectives because they know that their job and their future will be secure working in this
organization
LO4: Be able to develop strategies for problem solving
4.1 Evaluate tools and methods for developing solutions to problems
The procedure follows an eight-step process in which the problem is first assessed. The various
instructions are read and according to the understanding of what the respective project requires,
the project is delivered to the team leader for completion. When the team gets the job, it is easy
to find the different things that are necessary to be fulfilled and to start collecting information
about the same.

Since all the information is summarized, the team has committed itself to identifying the multiple
solution that will eventually lead to the achievement of the goal. To do this, break the entire
assignment into parts to find the right solution for each part. Of the many solutions, the final
solution will be taken, which will finally deliver the decisive result of the project.

Next after solution identification, they will be taking action by implementing the right application
against each problem. With the examination of the result finally the complete project will be
taken for test and review for any problems.
(Figure 6: Development of Solution towards Problems

4.2 Develop an appropriate strategy for resolving a particular problem

For problem resolving the appropriate stages include:

Problem Finding: This remains the very initial step where after receiving of the project its various
problems will be taken out and a structure will be chalked so as to draw the project successfully
Fact Finding: Here comes the next step where a rigorous research will be attained
Problem Definition: All the problems will be first get identified and then each will have its own
definition
Idea Finding: To initiate the project its various ideas will be found out in how to start the project
Selection: Next it will be selection of the steps with which the project will bet attempted
Planning: Then a complete planning will commence the beginning of the project
Sell Idea: Next it will be selling the idea
Action: Finally the project will make its beginning by having its proper actions implemented at
the right position

4.3 Evaluate the potential impact on the business of implementing the strategy.
A policy or strategy is a draft that determines how a company organizes its capitals to achieve its
goals. Managers make plans and build strategies to achieve goals while at the same time
implementing this organizational strategy that affects the organization and its stakeholders.
A project management method that organizes all the companies needed to perform a task, the time
it takes to complete each task and the relationship between the tasks. The critical path analysis,
also known as the "critical path method", can support the prognosis of whether a project can be
run on time and can be used to reorganize the project before it starts, and if it is developed to
complete it The project on the road and certify that the products are prepared on time.
The project leader first creates a list of the individual activities, depending on the manual
procedure or with a software, the order in which it is rounded and how long it is estimated, then
diagrams of the route.
What I really like about the strategy is the dynamics and the different dimensions. The aspect of
the strategy is a plan, a model and a position. The effectiveness of a strategy would only increase
if the needs (such as personal values, which are what I am in) are valued by all those involved and
their influences are understood at every step of the process.
A strategy should be carefully developed and implemented, and management should really think
and observe what it will influence and what the reaction of the shareholders and the workers would
be and what we will get from it. What our benefits will be. Because strategy is the most important
thing that if you do it for the organization of all things, go after your strategy. If your strategy is
the best and you have prepared everything, you are the winner and if you could not lose anything.
If the management does not build the strategy according to the needs of the Organization, it will
also have prompted the organizationtoattackattacksandalsotocreateeffectsonthebusiness.

The shareholder is a person or group of people who have real support within the organization and
who have direct and secondary communication with the organization. The shareholders are the
true vectors of the strategy implementations and their success.
Reference

 Bratton. J AND Gold. J, 2010. Human Resource Management: Theory and Practice,
Palgrane Macmillan 2010
 Cladwell C, 2002, Performance Management: E book Edition. AMACOM Div American
Mgmt Assn, 2002
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