Jaclyn McIlmoyle

2521 Stallion Drive, Oshawa

jaclyn.mcilmoyle@live.com
(289)-251-1717

Objective
Driven and detail-oriented professional seeking a position using extensive customer service and
computer software skills in a fast paced environment.

Education
Office Administration General Certificate, Durham College, Whitby, ON 2018-Present
 Document Production, Professional Communication and Business Writing Strategies
Multimedia Design Advanced Diploma, Durham College, Oshawa, ON 2011-2014
 Graphic Design, Interactive Web Production, Photo and Video Production and Editing
Co-operative Education at AECOM, CDCI West High School, Cobourg, ON 2009-2011

Work Experience
Housekeeper at Bowmanville Creek Retirement Community, Bowmanville, ON 06/2018-Present
 Clean and sanitize building’s high traffic areas so health standards are met.
 A member of charge staff in case of emergency. To identify severity of emergency and
communicate to the team if evacuation of residents is required.
 Observe precautions required to protect home and resident property and report
damage, theft and found articles to supervisors.

Cleaner at Chrystal Clean, Durham Region, ON 03/2018-Present

 Clean residential and commercial buildings within company’s high standards.
 Ensure houses are prepared for real estate listing photographs and open houses.

Customer Service Advisor at Concentrix, Oshawa, ON 01/2018-03/2018

 Obtain confidential customer information and add to account file.
 Delivered sales talks from prepared script that describe product services to customer
and persuade enrollment in trial services.
 Problem solve any product malfunction or product interruptions and direct customers
to correct departments.

Server/Bartender at Riley’s Olde Towne Pub, Oshawa, ON 08/2013-01/2018

 Ensure dietary restrictions of customers are communicated to coworkers.
 Prepare bills and collect payment from customers.
 Balance cash register and petty cash box at beginning and end of shift.
 Answer phones to take reservations and provide general information.
 Adapted to handle high volume of customers without notice.
 Provide excellent customer service by ensuring beverage and food orders are to
customer’s expectations.

References available upon request