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Study Summary
Patterns of Conflict Management and its impact on Organizational
Development(OD)
As applied in Ministry of Health in Gaza Strip(MOH)
Study aimed to identify five types of conflict management (the pattern

of domination and power, the pattern of cooperation, the settlement pattern,
the pattern of avoidance, the pattern of waiver) and the application by the
administration to resolve the conflict in the Ministry of Health, and what
the pattern is in the Ministry, aimed to know the impact of these patterns on
organizational development - the three levels of which (individuals, work
groups, organization).
The study was conducted at the MOH on a categorical random sample
of the various divisions of workers in the ministry: doctors - dentists -
pharmacists - nursing - technical professionals;
In addition to the category of administration, which have been divided
into: director - deputy director - head - head of division - management. The
number of sample was (475) employees of fourteen institutions belonging
to the Ministry (hospital and primary care clinic) across the Gaza Strip,
data and information has been collected through a questionnaire
specifically designed for this purpose, the researcher used the descriptive
analytical approach to the study.
The study found the following results:
• Administration is using the four patterns in dealing with the conflict are
arranged in descending order as follows: ( pattern of domination and
power, settlement pattern, the pattern of avoidance, the pattern of
waiver), but the proportion of patterns of conflict usage was low and so
was all the proportions . The fifth pattern, a pattern of cooperation was
nor clearly used since it was not well identified by members of the
sample, demonstrating the neglect in this pattern;
• The pattern of cooperation although it is not clear, is considered to be the
most effective and positive pattern affecting organizational development.
• Organizational development at the level of individuals, groups and
organization is neglected, the proportion of application is very poor since
its features are not clear for staff.
• There were statistically significant differences for most of the personal
variables of the sample members on the pattern used for conflict
management and so was the case for the impact of the pattern used on
organizational development.
‫ب‬
•Researcher recommended that: increasing awareness of the importance
of organizational conflict, the use of the most appropriate way to deal
with conflict, which in turn consolidates organizational development,
and administration has to focus more on needs and wishes of staff, and
concern over the humanitarian aspect in dealing with conflict and in
particular to the positive influence on the level of individuals.
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