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  • 1 Manajemen Mutu-Introduction PDF

    Transféré par

    NADA
    15 vues8 pages
    This document discusses quality management. It defines quality management according to ISO 8402 as activities to determine quality policies, objectives, responsibilities, and their implementation through quality planning, control, assurance, and improvement. Quality management involves top management and the entire organization. Founding fathers of quality management discussed include Walter Shewhart, W. Edward Deming, M.Juran, Feigenbaum, and Crosby. The evolution of quality, from statistical quality control to lean six sigma and supply chain management is also depicted. Presentation topics on quality function deployment, statistical process control, and six sigma are listed. Criteria for evaluating presentations are provided in a table.

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    This document discusses quality management. It defines quality management according to ISO 8402 as activities to determine quality policies, objectives, responsibilities, and their implementation through quality planning, control, assurance, and improvement. Quality management involves top management and the entire organization. Founding fathers of quality management discussed include Walter Shewhart, W. Edward Deming, M.Juran, Feigenbaum, and Crosby. The evolution of quality, from statistical quality control to lean six sigma and supply chain management is also depicted. Presentation topics on quality function deployment, statistical process control, and six sigma are listed. Criteria for evaluating presentations are provided in a table.

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    15 vues8 pages

    1 Manajemen Mutu-Introduction PDF

    Transféré par

    NADA
    This document discusses quality management. It defines quality management according to ISO 8402 as activities to determine quality policies, objectives, responsibilities, and their implementation through quality planning, control, assurance, and improvement. Quality management involves top management and the entire organization. Founding fathers of quality management discussed include Walter Shewhart, W. Edward Deming, M.Juran, Feigenbaum, and Crosby. The evolution of quality, from statistical quality control to lean six sigma and supply chain management is also depicted. Presentation topics on quality function deployment, statistical process control, and six sigma are listed. Criteria for evaluating presentations are provided in a table.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 8

    ManajemenMutu

    Oleh:

    GustiFauza, S.T., M.T.,Ph.D

    IlmudanTeknologiPangan

    UniversitasSebelasMaret
    Quality Management
    (ManajemenMutu)

    • Defenisi…?
    • ISO 8402 (Quality Vocabulary)
    • ‘Sebagaisebuahaktivitasdarifungsimanagementsecarakeseluruhanyan
    gmenentukankebijakankualitas,tujuan-
    tujuandantanggungjawabsertamengimplementasikannyamelalui:
    quality planning, quality control, quality assurancedanquality
    improvement’.(dalamVincentGaspersz, TQM 2005)

    • PenanggungJawab…? top
    managementdenganmelibatkanseluruhanggotaorganisasi
    Quality Management Function

    Quality Strategy and Policy

    Quality Design

    Quality Quality

    Improvement Assurance

    Quality Control
    Founding Father

    • Walter A.Shewhart(1931)
    • TerkenaldenganbukunyaEconomic control of quality of manufacture product

    • Menemukanmodern quality philosophy (SQC)

    • W. Edward Deming(PDCA)
    • M.Juran(Planning, Control, Improvement)
    • Feigenbaum(Total Quality control)
    • Crosby(quality isfree,zero-defects, quality conform specification, focus
    onbehaviour)
    Evolution of Quality

    Business
    Quality:
    Process

    Statistical Reengineering

    Quality Six Sigma

    Control
    Total

    Quality

    Management
    Lean

    Six Sigma
    Productivity: Toyota

    Production
    Lean
    Ford System
    Six Sigma
    Production Lean
    Supply Chain
    System

    JIT

    Supply Chain

    Information
    MRP, ERP
    Technology:
    MRP II CRM

    Source: Furterer2004 (ASQ CQSDI)


    TopikPresentasi

    Topik TanggalPresentasi Kelompok

    Quality Function Deployment

    StatisticalProcess Control

    Six sigma
    Main points Criteria SA A S D SD

    Presentation structure The presentation was well structured (introduction, motivation, main ideas, conclusion)      

    Presenter made the main theme of the task clear        

    Clarity and Enthusiasm The presentation was interesting        

    The presentation was audible        

    The presenter was enthusiastic and confident        

    The pace was appropriate throughout      

    Visual aids were well prepared and clear to understand        

    Use of visual aids


    Diagrams/pictures/videos were suitable and necessary for explanation of the topic      

    Discussion Presenter responded to all questions appropriately      

    Body language Presenter used appropriate body language throughout        

    Time to complete Presenter completed the talk within the time limit      

    Total Add up total number of ticks in each column and write here    
    TanggungJawa
    No Nama Kehadiran Partisipasi Loyalitas Rata-rata
    b

                 

                 

                 

                 

                 

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