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Firmware Upgrade
This guide shows new firmware upgrade procedure ZLD appliances.

Supported Devices
ZyWALL 110
ZyWALL 310
ZyWALL 1100
USG40
USG40W
USG60
USG60W
USG110
USG210
USG310
USG1100
USG1900
USG20-VPN
USG20W-VPN
USG2200-VPN

Overview
Firmware updates are necessary to ensure you are running the latest
security patches and enhancements. Firmware upgrades can
enhance performance, fix bugs, strengthen security, etc. It is highly
recommended that appliances be updated to latest firmware release
when they become available. Please keep in mind that there are
changes in the ZyXEL firmware upgrade policy. Future firmware
upgrades to ZLD appliances will be released via myZyxel. The
appliance must be registered and running the latest 4.20 firmware
patch before firmware version 4.25 or newer can be downloaded from
myZyxel.

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4.20 to 4.25 Firmware Upgrade

Before You Upgrade
1. Save a backup of the device configuration to your computer.
The configuration file can be obtained from Maintenance  File
Manager  Configuration File. Download a copy of the
“startup-config.conf” file.
2. Make sure the ZyWALL/USG appliance is running the latest 4.20
update. You can check the current running firmware from
Maintenance  File Manager  Firmware Management. You
can download firmware patches (pre-4.25) from the FTP site here.
3. Before downloading the 4.25 firmware patch, please make sure
your appliance, ZyWALL/USG, is registered to myZyxel. Follow
the instructions here, for a step-by-step walkthrough on registering
your device.
4. Activate any available licenses (trials) for the device.
Downloading 4.25 Firmware
Open an internet browser and login to your myZyxel account.

Once in the account dashboard find the ZyWALL/USG router you wish
to download firmware for and click on the Link button under the
“Download Link” column.

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A new window will pop-up showing the available firmware patches that
can be downloaded. Select the 4.25 firmware patch.

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General Firmware Upgrade

Access myZyxel
Open an internet browser and go to URL: https://portal.myzyxel.com/
and login to your account.

Once in your account dashboard find the ZLD router you wish to
download firmware for and click on the Link button under the
“Download Link” column.

A new window will pop-up showing the available firmware patches that
can be downloaded. Select the firmware patch you wish to
download.

Older firmware patches (pre-4.25) can be downloaded from our FTP site:
ftp://ftp.zyxel.com.

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Upgrading Firmware
There are four ways you can update the firmware on the ZyWALL/USG
routers, you can update the firmware manually via the Web GUI, you
can FTP into the router and upload the firmware, you can utilize the
Automatic Cloud Firmware update feature introduced on firmware
version 4.25, or upgrade via USB flash drive.

Manual Upgrade via Web GUI

Local Firmware File
In the routers WebUI go to menu Maintenance  File Manager and
click on the Firmware Management tab.

Click the button to select the location of the firmware file on your
device (computer).
On the Local Firmware window click the Browse button to specify the
BIN files path.

Click the Upload button to start the firmware upgrade process.

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Firmware upgrade process takes about 5 minutes to complete.

Cloud Firmware
In the routers WebUI go to menu Maintenance  File Manager and
click on the Firmware Management tab.

Click the button to automatically download the firmware from the

cloud server and install. A window will appear showing the firmware
release notes and enhancements.

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Click the Upgrade Now button to start the process. Firmware upgrade
process takes about 5 minutes to complete.

Firmware Upgrade via FTP

Once the firmware file has been obtained (pre-4.25 firmware can be
downloaded from FTP site, post-4.25 firmware is available from myZyxel),
open a command prompt/terminal window and type the following
commands:
C:\> ftp
ftp> open
To <IP Address of router>
ftp> bin
ftp> put <path of firmware file>

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The firmware process takes about 5 minutes to complete.

Automatic Firmware Upgrade

Firmware version 4.25 introduces the firmware cloud helper feature.
This option can automatically update the firmware on your appliance
at a set time. To configure the automatic firmware upgrade feature
login to the ZLD appliance and go to menu, Maintenance  File
Manager  Firmware Management. Under the “Cloud Firmware
Information” options, make the following changes.
1. Check the box for “Auto Update”
2. Specify when the ZLD appliance should check for firmware and
upgrade.
Daily – Specify time in 24hr format to conduct the firmware
upgrade when update is available.
Weekly – Specify a day of the week and time (24hr format) the
appliance should conduct the firmware upgrade.
3. Check the box to “Auto-Reboot”. A reboot is required to
complete an upgrade. Leaving this option unchecked will
require a manual reboot before firmware upgrade can take
effect.

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USB Firmware Upgrade

To update the firmware on your ZLD appliance using a USB flash drive
do the following.
1. Obtain a USB flash drive formatted using FAT32
2. Download firmware file from myZyxel
3. Create a folder on the flash drive to store the firmware. First a
folder for the device directory needs to be created (Ex:
usg210_dir). Within the device directory (usg210_dir) create a
folder called “firmware”. Note: The ZLD appliance can automatically
create the directory folder and all sub-directories automatically by plugging in
the USB drive and enabling the “Activate USB storage service” option under
Configuration  System  USB Storage.
4. Save the firmware file (*.BIN) to USB. (Ex:
Root_DIR\usg210_dir\firmware\*.bin)

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5. Enable the USB firmware upgrade function via CLI command.

You will need to SSH/Telnet/Console into the device to issue the
command(s).
Router> configure terminal
Router (config)# usb-storage update-firmware enable
6. Plug the USB flash drive (with firmware file) into the ZLD appliance.

7. The appliance will copy the firmware file to RAM, once detected.
8. The appliance will run checks on the firmware to verify checksum
and that it is for the correct model.

Note: If firmware update fails, the following message will appear on the open
SSH/Telnet/Console connection:
Router (config)# USB update-firmware failed: firmware copy fail
This error may appear if the firmware patch is for the incorrect appliance or the
folder structure on the flash drive is incorrect (usg210_dir\firmware\*.bin).

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