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Luke Sposato
UWRT 1104
This article from Business Insider written by Andrew Meola goes into the ever
growing online payment segment and how the growth of technology affects the e-commerce
world. Business Insider is considered one of the most reliable websites for businesses and
trade. Meola is a graduate of Syracuse University and is the director of Subscription Marketing
for Business Insider Intelligence. Before Business Insider, Meola worked a part of a local news
Meola begins by explaining how E-commerce is growing at a rapid pace and how it is
becoming one of the main components of the overall trade market. Meola credits the e-
commerce growth to the increase of online and electronic payments instead of retail. Stats
from 2016 show 2016 of E-Commerce increasing by 16%, while total retail sales only increased
by 2%. The author provides more statistics of online payments with consumers spending $385
billion via online payments, with a projected number of $632 billion by 2020. He does not find
this surprising considering the healthy growth that e-commerce has been having over the years.
Meola also writes about online payment trends. The three leading segments in the
digital world are media, sporting goods, and hobbies. He brings up companies such as Best Buy,
who have thrived under the online purchase segment, but is now getting overthrown by
Amazon, which has been increasing at an exponential pace since 2013. Meola says one of the
most surprising markets in the online payment section has been the furniture market despite
its logistical barriers. Online furniture sales make up 25% of the total furniture sales. He notes
that the other markets that are also getting dominated by e-commerce.
growing due to the growth of technology. Meola backs up his evidence with facts and statistics.
This article helped me very much to see how much growth has been in e-commerce for my
topic.
Joshi, Naveen. “4 Powerful Ways Artificial Intelligence is Molding E-Commerce”, Forbes. 5 Aug.
2018. https://www.forbes.com/sites/cognitiveworld/2018/08/05/4-powerful-ways-artificial-
This article is written by Naveen Joshi for Forbes about four huge ways Artificial
Intelligence (AI) is impacting E-Commerce. Forbes is arguably the most respected magazine and
website when it comes to money. Naveen is a columnist and the CEO of Allerin, which develops
technology and engineering solutions focused on providing the best customer experiences.
Joshi starts off the article by describing AI and how it is a huge enhancer in e-
commerce for both the costumer and seller. The author states that an important feature of AI is
chatbot technology. Chatbots are found on the home page of e-commerce websites and
mobile apps. Chatbots are programmed to “talk” or communicate with a customer through
voice or text in a relatively real life manner. Joshi points out that chatbots are very important
and can assist the consumer with purchases the right product, checking product availability,
and purchasing.
According to the author, the second big wave of AI is predictive sales, which is a
“deep learning” statistical programming methodology that uses algorithms to manage and use
very large data sets. The importance of predictive sales is to measure the customer’s behavior.
It also helps to provide data on what product will be in demand and how to manage inventory.
Joshi mentions that recommendation engines are used by retail companies to identify their
target audience. He says that recommendation engines use AI algorithms in web search that
record critical details on how a product is being searched. The recommendation engine then
focus of e-retail businesses. Warehouse automation describes a facility where the tasks for
storing, retrieving, and moving inventory for a company are carried out by automated systems.
Naveen Joshi mentions that warehouse automation helps determine the trend of sales for a
breaks down the four key components of AI impact in a very well written and thoughtful way.
This article is useful for my final paper as it gives specific examples of how the technology
related to AI technology is changing e- commerce. I’m sure moving forward it will even become
a larger factor.