Metropolitan Manila Development Authority Doc Ref No.

Quality Management System Effective Date:

Revision No.:
Reference Matrix
Page No.: 1 of 4

Process Sub-Processes References Responsible Unit/s

Enforcement Deployment of Traffic Operations TDO Director for
Personnel in roads under the Manual Enforcement; Mobile
jurisdiction of MMDA Patrol Unit;
Motorcycle Unit;
various Traffic
Enforcement
Districts

Inspection and Monitoring of Operations Personnel Inspection

Traffic Personnel Manual and Monitoring
Group

Issuance of Uniform Ordinance Operations UOVR Supply

Violation Receipt (UOVR) Manual Section

Issuance of Traffic Clearance Operations Traffic Ticket

Manual Management
Division

Release of confiscated driver’s Operations Traffic Ticket

license and motor vehicle Manual Management
plates Division

Towing of illegally parked Operations Towing and

vehicles Manual Impounding Group

Release of Impounded Operations Towing and

vehicles Manual Impounding Group

No Contact Apprehension Operations No Contact Traffic

Manual Apprehension Group

Investigation of Complaints Operations Technical

against Traffic Personnel Manual Committee on
Complaints

Adjudication of protests Operations Traffic Adjudication

regarding traffic ticket Manual Division

Apprehension of jaywalkers Operations Anti-jay walking Unit

 Metropolitan Manila Development Authority Doc Ref No.:

Quality Management System Effective Date:

Revision No.:
Reference Matrix
Page No.: 2 of 4

Process Sub-Processes References Responsible Unit/s

Manual

Apprehension of over-speeding Operations Over-speeding

vehicles Manual group

Dispatch Management of City Operations Bus Management

buses Manual Dispatch System

Management of Inter-modal Operations Southwest

Provincial Terminal Manual Integrated Provincial
Terminal Unit

Implementation of Bike Operations Bike Lane Program

Programs Manual Office

Technical Assistance through Operations Traffic Discipline

deployment of Traffic Enforcers Manual Office
to augment operations

Engineering Planning and design of Operations Traffic Engineering

different traffic management Manual Center - Planning
plans for Metro Manila and and Design Division
requesting LGU’s outside
Metro Manila; conduct of
various traffic surveys and road
inventory surveys including
traffic simulation

Construction of Traffic - related Operations Traffic Engineering

infrastructures (By contract and Manual Center -
in-house implementation) Construction
Division

Fabrication, Manufacturing, Operations Traffic Engineering

Installation, Printing and Manual Center - Traffic
maintenance of Traffic road Engineering Division
Signs and Traffic Road
Facilities
Application of pavement Operations Traffic Engineering
markings (in-house Manual Center – Pavement
implementation) Markings Group
Operation and maintenance of Operations Traffic Engineering
traffic signals facilities Manual Center - Traffic
Signal Operation
 Metropolitan Manila Development Authority Doc Ref No.:

Quality Management System Effective Date:

Revision No.:
Reference Matrix
Page No.: 3 of 4

Process Sub-Processes References Responsible Unit/s

and Maintenance

Installation and maintenance of Operations Traffic Engineering

streetlights Manual Center - Traffic
Signal Operation
and Maintenance

Data gathering of road related Operations Traffic Engineering

incidence Manual Center - Road
Safety Unit

Conduct of traffic roadside Operations Traffic Engineering

operations Manual Center - Road
Safety Unit

Issuance of Traffic Clearance Operations TEC – Road

and Excavation Permit Manual Diggings and
Excavation Group

Issuance of Road Private Operations TEC – Planning and

Utilization Permit Manual Design Division

Technical Assistance through Operations Traffic Engineering

provision of requested data Manual Center
and Traffic Management plan
of LGU’s outside Metro Manila

Education Seminar on Traffic Ticket Operations Traffic Education

Issuances Manual Division

Seminar for drivers and Operations Traffic Education

motorists with more than three Manual Division
unsettled violations

Technical Assistance through Operations Traffic Education

provision of Seminar trainings Manual Division
for basic traffic management
for barangays, LGU’s, NGO’s
and other interested
organizations

Conduct of lectures about Operations Traffic Education

various traffic information in Manual Division (Children’s
Children’s Road Safety Park Road Safety Park
 Metropolitan Manila Development Authority Doc Ref No.:

Quality Management System Effective Date:

Revision No.:
Reference Matrix
Page No.: 4 of 4

Process Sub-Processes References Responsible Unit/s

Unit)

Conduct research and Operations Institute of Traffic

formulation of traffic modules Manual Management

Conduct of lectures about Operations Traffic Engineering

Traffic Processes in MMDA Manual Center –
Command Center Administrative
Division

Emergency Response to road vehicle Operations Road Emergency

Response related incidences; Manual Group
administration of first aid or
pre-hospital care

Removal of road obstructions Operations Road Emergency

such as stalled vehicles, Manual Group
debris, etc.

Technical Assistance by Operations Road Emergency

provision of Emergency Manual Group
Response to various requests
of LGU’s outside Metro Manila

Prepared by: Reviewed by: Approved by:

NEOMIE T. RECIO USEC. FRISCO S. SAN JUAN, JR. DANILO DELAPUZ LIM
Director III, TEC and Deputy Chairman Chairman
Officer-in-Charge,
Traffic Discipline
Office