Employee Relations

CHAPTER 1
INTRODUCTION
1.1 INTRODUCTION TO PROJECT TOPIC
Every individual shares a certain relationship with his colleagues at the workplace. The
relationship is either warm, so-so or bad. The relationship can be between anyone in the
organization - between co workers, between an employee and his superior, between two
members in the management and so on. It is important that the employees share a healthy
relationship with each other to deliver their best performances.
An individual spends his maximum time at the workplace and his fellow workers are the ones
with whom he spends the maximum hours in a day. No way can he afford to fight with his
colleagues. Conflicts and misunderstandings only add to tensions and in turn decrease the
productivity of the individual. One needs to discuss so many things at work and needs the advice
and suggestions of all to reach to a solution which would benefit the individual as well as the
organization.
No individual can work alone. He needs the support and guidance of his fellow workers to come
out with a brilliant idea and deliver his level best
Happy employees are productive employees. Successful businesses know how to manage
relationships to build lasting employee satisfaction.
The most important part of any business is its people. No business can run effectively without
them. they need to communicate and work with others to get their jobs done. Employers need to
manage relationships in the workplace to keep the business functioning smoothly, avoid
problems, and make sure employees are performing at their best.
1
Importance of Employee Relations - Why Employee Relations at Workplace?
 There are several issues on which an individual cannot take decisions alone.
He needs the guidance and advice of others as well. Sometimes we might miss out on
important points, but our fellow workers may come out with a brilliant idea which would
help us to achieve our targets at a much faster rate. Before implementing any plan, the
pros and cons must be evaluated on an open forum where every employee has the right to
express his opinions freely. On your own, you will never come to know where you are
going wrong, you need people who can act as critic and correct you wherever you are
wrong. If you do not enjoy a good relation with others no one will ever come to help you.
 Work becomes easy if it is shared among all.
A healthy relation with your fellow workers would ease the work load on you and in turn
increases your productivity. One cannot do everything on his own. Responsibilities must
be divided among team members to accomplish the assigned tasks within the stipulated
time frame. If you have a good rapport with your colleagues, he will always be eager to
assist you in your assignments making your work easier.
 The organization becomes a happy place to work if the employees work together as
a family.
An individual tends to lose focus and concentration if his mind is always clouded with
unnecessary tensions and stress. It has been observed that if people talk and discuss
things with each other, tensions automatically evaporate and one feels better. Learn to
trust others, you will feel relaxed. One doesn’t feel like going to office if he is not in
talking terms with the person sitting next to him. An individual spends around 8-9 hours
in a day at his workplace and practically it is not possible that one works non stop
without a break. You should have people with whom you can share your lunch, discuss
movies or go out for a stroll once in a while. If you fight with everyone, no one will
speak to you and you will be left all alone. It is important to respect others to expect the
same from them.
2
 An individual feels motivated in the company of others whom he can trust and fall
back on whenever needed.
One feels secure and confident and thus delivers his best. It is okay if you share your
secrets with your colleagues but you should know where to draw the line. A sense of trust
is important.
 Healthy employee relations also discourage conflicts and fights among individuals.
People tend to adjust more and stop finding faults in each other. Individuals don’t waste
their time in meaningless conflicts and disputes, rather concentrate on their work and
strive hard to perform better. They start treating each other as friends and try their level
best to compromise and make everyone happy.
 A healthy employee relation reduces the problem of absenteeism at the work place.
Individuals are more serious towards their work and feel like coming to office daily.
They do not take frequent leaves and start enjoying their work. Employees stop
complaining against each other and give their best
 It is wise to share a warm relation with your fellow workers, because you never
know when you need them.
You may need them any time. They would come to your help only when you are nice to
them. You might need leaves for some personal reasons; you must have a trusted
colleague who can handle the work on your behalf. Moreover healthy employee relations
also spread positivity around.
It is essential that employees are comfortable with each other for better focus and concentration,
lesser conflicts and increased productivity.
3
1.2 SCOPE OF THE STUDY
The scope of the research of Employee Relations and Its Effect on Employee
Productivity will be limited to ALcott Solutions Software Solutions at the
Bhagyashree Apts, 1692, Sadashiv Peth, Near Grahak Peth, Tilak Road, Pune. The
research will rely on the organization for vital information as well as information
from secondary source. The Study will based on various employee relation practices.
1.3 OBJECTIVES OF THE STUDY
 To find out the employer – employee strategies.

 To find out for what purpose problems creating between employer-employee.
1.4 NEED OF THE STUDY
The study also aims at analyzing the good records of the business on employee
performance, evaluations, firings, discipline and other employee and employer
matter. Moreover, this study as a feed back to the management, enabling to take
appropriate action to stand a good relationship among its employees the study also
aims at satisfaction amongst its employees. The study has a scope for further
research.
4
1.5 HISTORY OF ALCOTT SOLUTIONS
ALCOTT SOLUTIONS Software Solutions is solution provider for offshore and onshore
technological solutions to business enterprises around the world. Established in 1997, the
Company has been promoted by experienced professionals in Information Technology. It
possesses the latest technology gadgets and also offer most user friendly customized solutions as
per requirement.
Since its foundation, An ALCOTT SOLUTIONS Software solutions had delivered hundreds of
cost effective and high-quality software solutions for a wide range of industries and domains.
These solutions have included consumer and business software development, web hosting, retail
manufacturing, real estate, community services and many others.
Current Status Of Company
It is Company's official commitment to conduct business through quality services. With an

attention to detail, the focus is on a process of continuous review, improvement and innovation
to ensure that the product and service is not just one of ‘QUALITY’ but "EXCEPTIONAL
QUALITY". The core strength of ALCOTT SOLUTIONS Software Solutions is built upon the
knowledge, skills and hard work of its Young and Enthusiastic Engineers.
Company’s head office is in Illinois, USA and their offshore programming department is
located in Pune (INDIA)
ALCOTT SOLUTIONS Software Solutions is a leading Company in ready to use off the
shelf product development, customized software development and Outsourcing Company
in its field. Some of the World's most successful Independent Software Vendors (ISVs) have
relied on our unique software outsourcing experience to get their projects done on time and
within budget.
ALCOTT SOLUTIONS Software Solutions has consistently demonstrated its commitment to
developing cost-effective, quality applications by adhering to strict time-lines.
Their competence and experience ensures that they deliver excellent services and products to
5
our customers. We employ only experienced professionals with a wide spectrum of knowledge
and skills.
At ALCOTT SOLUTIONS Software Solutions we are proud of our high quality standards.
These standards allow us to provide our customers with reliable and error-free software
applications, regardless of complexity. Our top-notch developers use the latest software
methodologies and technologies. This means that they can concentrate on our clients business
goals and keep them involved in every stage through the entire project. Our meticulous
approach has helped us build our excellent track record with no failed or aborted projects.
Today, ALCOTT SOLUTIONS Software products are currently in use by people from all the
segments of the industry.
6
CHAPTER 2
RESEARCH METHODOLOGY
2.1 METHOD OF RESEARCH
In order to do research successfully and fulfill the objectives of research I studied the Employee
Relations at ALcott Solutions Software Solutions. I have done the research by interacting with
the executive, managers of the HR Department and understood how the process is executed in
the organization.
After that, I designed a questionnaire which had various questions related to Employee
Relations. The questionnaire was distributed to the employees and filled up by them.
DETERMINING SAMPLE SIZE
POPULATION:
All the items under consideration in any field of enquiry constitute a population.
In my study, the population of the employees is 30.
SAMPLE SIZE
The sample size is 20 employees of ALcott Solutions.
SAMPLING METHOD
The purposive sampling is also known as Judgmental sampling or selective sampling or

subjective sampling was chosen as most appropriate research design for study. In this sampling
method the researcher chooses the sample based on who they think would be appropriate for the
study. This is used primarily when there is a limited number of people that have expertise in the
area being researched.
7
2.2 RESEARCH DESIGN
Meaning:
Research is an endeavour to discover answers to intellectual and practical problems

through the application of scientific method. “Research is a systematized effort to
gain new knowledge”. -Redman and Mory. Research is the systematic process of
collecting and analyzing information (data) in order to increase our understanding of
the phenomenon about which we are concerned or interested.
Research Design:
A research design is considered as the framework or plan for a study that

guides as well as the data collection and analysis of data. The research design may be
exploratory helps, descriptive and experiment for the present study. The descriptive
research design is adopted for this project.
Research Approach:
The questionnaire is prepared on the basis of objectives of the study. Direct contract
is used for survey, i.e., contacting employees directly in order to collect data.
Objectives of Research:
The purpose of research is to discover answers through the application of

scientific procedures. The objectives are:
 To gain familiarity with a phenomenon or to achieve new insights into it –

Exploratory or Formulative Research.

8
 To portray accurately the characteristics of a particular individual, situation or a
group – Descriptive Research.

 To determine the frequency with which something occurs or with which it is
associated with something else – Diagnostic Research. To test a hypothesis of a
causal relationship between variables – Hypothesis-Testing Research.
Characteristics of Research:
 Research is directed towards the solution of a problem. It is based upon

observable experience or empirical evidence.

 Research demands accurate observation and description. Research involves
gathering new data from primary sources or using existing data for a new
purpose.

 Research activities are characterized by carefully designed procedures.
Research requires expertise i.e., skill necessary to carryout investigation, search

the related literature and to understand and analyze the data gathered.
 Research is objective and logical – applying every possible test to validate the
data collected and conclusions reached. Research involves the quest for answers
to unsolved problems. Research requires courage.

 Research is characterized by patient and unhurried ac tivity. Research is
carefully recorded and reported
9
2.3 TOOLS OF DATA COLLECTION
Primary and Secondary data were used.
In Primary Data
Standardized Questionnaire is used for data collection. A Questionnaire consists of a number of

questions printed or typed in a definite order on a form or set of forms. The respondent has to
answer the question on their own. Apart from this observations and interview has also been used
as a source for primary data collection.
 Questionnaires
 Observations
In Secondary Data
Secondary data means data that are already available i.e. they refer to the data which have
already been collected and analyzed by someone else. Secondary data may either be published
data or unpublished. It is collected from:
 Journals
 Magazines
 Websites
10
CHAPTER 3
FINDING & DATA ANALYSIS
3.1 ANALYSIS AND INTERPRETATION
1. Rate your level of satisfaction with the working culture of the organization?
a.Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly Dissatisfied
TableNo: 3.1
TableTitle: Working Culture.
Sr. No Attributes No. of Respondents Percentage
1. Highly Satisfied 01 05%

2. Satisfied 18 90%
3. Average 01 05%
4. Dissatisfied 00 00%
5. Highly Dissatisfied 00 00%
TOTAL - 20 100%
11
0
1 1
18
a) Highly Satisfied b) Satisfied c) Average d) Dissatisfied e) Highly Dissatisfied
Interpretation:
As graph shows almost all the employees are satisfied with the working culture of the
Organization.This says that the work culture of organization is good and satisfying according to
employees opinion.
2. Are you satisfied with your relations with your coworkers?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied

e. Highly Dissatisfied
TableNo: 3.2
Table title: Relations with coworkers
Sr. No Attributes No. of Percentage
Respondents
2. Satisfied 18 90%
3. Average 00 00%
12
TOTAL - 20 100%
0 0
1 1
18
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied
Interpretation:
According to graph almost all the employees are satisfied with their relations with their
coworkers.
But there are very few employees who is not satisfied with the relations with their coworkers.
13
3. Do you get Support from manager/supervisor for your work?
a. Yes b. No c. Not Applicable To Me
Table No: 3.3

Table Title: Suport from manager.
Sr. No. Attributes No. Of Respondents Percentage
1. Yes 19 95%
2. No 01 05%
3. Not Applicable To Me 00 00%
TOTAL - 20 100%
No. Of Respondents
0%
5%
a) Yes
b) No
c) Not Applicable To Me
95%
Interpretation:
The interpretation from this graph is that the managers or supervisors of the organization are
supportive for employees. But there is employees who are feeling neglected or not getting
support from managers or supervisors of the organization.
14
4. To what extent do you agree with the following statement: I would recommend
this company as a Great Place to Work?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly Dissatisfied
TableNo: 3.4
Table Title: Opinion About Organization
Respondents
2. Satisfied 15 75%
3. Average 03 15%
TOTAL - 20 100%
00
3 2
15

15
Interpretation:
The interpretation from this graph is that almost all the employees are happy with the work
culture of the organization and they recommend this organization as the great place to work.
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5. Are you satisfied with your relation with your immediate supervisor?
Table No: 3.5

Table Title: Relation With Supervsor
Respondents
2. Satisfied 14 70%
3. Average 02 10%
TOTAL - 20 100%
0
1 3
2
14

17
Interpretation:
The interpretation from the graph is that the employees relation with their immediate supervisor
is good. But there are some of employees who are not satisfied with the relation with their
immediate supervisor of the organizatin.
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6. Do you know how you are part of company’s vision and your role for that?
TableNo: 3.6
Table Title: Awareness About Vision
Respondents
2. Satisfied 14 70%
3. Average 05 25%
TOTAL - 20 100%
00
1
14

Interpretation:
There are employees who know how they are part of company’s vision and their role for that.
19
But it can be observed that the some of the employees don’t have any clear idea about
organization vision and their role for that.
20
7. Is there good communication from managers to employees in The Company?
a. Yes b. No c. To some extent.
TableNo: 3.7
Table Title: Communication.
Sr. No Attributes No. Of Respondents Percentage
1. Yes 15 20%
2. No 01 05%
3. To some extent. 04 20%
TOTAL - 20 100%
No. Of Respondents
20%
5% a) Yes
b) No
c) To some extent.
75%
Interpretation:
Here the some of employees think that there is not proper communication between the managers
and employees in organization.
But more than 70% employees are satified with Comminication between employee and employer
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8. People in your department communicate sufficiently with one another?
TableNo: 3.8
Table Title: Communication Between Colleagues.
1. a) Yes 14 70%
2. b) No 00 00%
3. c) To some extent. 06 30%
TOTAL - 20 100%
No. Of Respondents
30%
a) Yes
b) No
0% c) To some extent.
70%
Interpretation:
70% employees are confident that department communicates sufficiently with one another.
But 30% employees think that the department communicates sufficiently with one another up to
some extent only.
22
9. Does your supervisor actively listens to your suggestions and enables you to perform
at your best?
TableNo: 3.9
Table Title: Suggetions From Supervisor.
Respondents
2. Satisfied 13 65%
3. Average 02 10%
TOTAL - 20 100%
0
1
2 4
13

Interpretation:
23
Here we can interpret that the supervisor is active listener as in everyone is satisfied but some of
them are averagely satisfied.
24
10. Overall, how satisfied are you working for the Company?
TableNo: 3.10
Table Title: Satisfaction Of Employees.
Respondents
2. Satisfied 15 75%
3. Average 03 15%
TOTAL - 20 100%
00
3 2
15

Interpretation:
Here we can interpret that almost everyone is satisfied by overall working of the Organization.
Which means that overall working of organization is satifing for the employees.
25
11. Do you think that if employees have healthy relationships the organization will be
more effective and successful?
Table No: 3.11

Table Title: Opinion Of Employees.
1. Yes 16 80%
2. No 00 00%
TOTAL - 20 100%
No. Of Respondents
20%
0%
a) Yes
b) No
c) To some extent.
80%
Interpretation:
Here the 80% employees are saying yes and 20% employees are saying to some extent it
indicates that organiztion have a healthy relationship bt still some imrovements are needed.
26
12 Do you generally feel you are able to balance your work and personal
relationships (such as marriage, partners, and friends)?
TableNo: 3.12
TableTitle: Balance In Personal&Proffesional Life.
1. Yes 09 45%
2. No 03 15%
TOTAL - 20 100%
No. Of Respondents
40% a) Yes
45%
b) No
c) To some extent.
15%
Interpretation:
Here the 40% employees are saying to some extent 45% are saying yes and 15% are saying no.
We can predict that some of the employees are not able to balance personal and professional life.
27
13.The people here are pleasant and co-operative to work with.
TableNo: 3.13
Table Title: Nature Of Colligues.
1. Yes 16 80%
2. No 01 5%
TOTAL - 20 100%
No. Of Respondents
15%
5%
a) Yes
b) No
c) To some extent.
80%
Interpretation:
Here the 80% employees are saying yes 15% are saying to some extent and 5% are saying no.
28
14.There is someone at work who encourages my development.
TableNo: 3.14
Table Title: Encouragement By Colligues.
1. Yes 13 65%
2. No 03 15%
TOTAL - 20 100%
No. Of Respondents
20%
a) Yes
b) No
15%
c) To some extent.
65%
Interpretation:
Here the 65% employees are saying yes 20% are saying to some extent and 15% are saying no.
29
15.Even if I had the opportunity to get a similar job with another organization, I
would stay with my present company.
TableNo: 3.15
Table Title: Job Switch Opportunity.
1. Yes 07 35%
2. No 01 5%
TOTAL - 20 100%
No. Of Respondents
35%
a) Yes
b) No
60% c) To some extent.
5%
Interpretation:
Here the 60% employees are saying to some extent 35% are saying yes and 5% are saying no.
30
3.2 FINDING FROM THE STUDY
1. It is observed that the employees are happy with the work culture of the organization. But
some employees are facing problem in communication with managers or immediate supervisors.
2. It is observed that some of employees are facing problems in balancing personal and
professional life to some extent. This was affecting their productivity.
3. There are some employees who are dissatisfied with the relationship with their managers or
immediate supervisor. So the productivity of the employees getting affected.
4. Attrition rate is on higher side when the IT industry is performing well overall.
5. Employees are not clear about the vision of the organization and their role to achieve it.
31
CHAPTER 4
CONCLUSION
Employee participation is very important for the purpose by changing employee’s attitudes and
improving the work environment, and also employer’s employees need to have some system for
communicating their views and requirements. Commitment within the workplace typically
results from the interaction and the relationship that an employee has with an organization
providing assurances to employees, encouraging employees to have a “voice”, and compensation
policies are a few of the strategies that organizations must incorporate into a commitment-based
approach. What is clear from all the evidence examined is that employees would like to see: A
sound relationship should maintain between the employer and employee. Incentives to train staff
– reduced outlay and high returns. Improving motivation among employees. Good working
environment and Good working condition. Mutual understanding is very important between
employer and employee.
32
CHAPTER 5
SUGGESTIONS
 Improve Communication : Sending out a memo or email to inform employees of

important company information is inefficient and impersonal. Your employees are among
the most important resources in your organization, so you should work to improve
communication with the staff. Have regular company meetings to introduce important
information to employees, and allow employees to ask questions as well.
 Career Development: To decrease employee turnover, the company needs to take an

active role in staff career development. Encourage your managers to work closely with
employees on improving staff skills and answering any questions. Use annual
performance appraisals to set up a development plan for the coming year that will help
employees reach their career goals. The company also should consider a tuition
reimbursement program that will assist employees in furthering their education while
working for the company. It creates a smarter workforce and increases employee morale.
 Share the Vision:To make employees feel better about the company, it is important to
share the company's plans with the staff. Hold meetings to explain the company's plans
for growth and expansion, and get the entire staff to understand and take pride in the
company's future. Seek input from employees on ways to improve company productivity
going forward, and reward employees who offer ideas that make company growth more
efficient. The rewards can be cash or paid time off. When management makes the effort
to keep employees updated on plans and incorporates employee suggestions to improve
those plans, the staff feels more personally invested in the company's success.
 Motivate: Employee of the Month programs are great, as are incentives and rewards.
However, they are short term behaviour changers, and you need to get the fundamentals
right. Ensure that each staff member knows what their boundaries are, what success looks
like and the expectations of both their immediate manager and the team as a whole.
33
CHAPTER 6
LIMITATION OF THE STUDY
The researcher encountered a limitation in regards to availability of information. Thus

due to the organizations working ethics, the researcher could not get access to vital
information since it was treated as confidential and the targeted respondent’s number
was not attained since some employees were on leave and availability of time also
became a limitation.
34
REFERENCES
Books
Sr. Name Of The Book Author Publisher Edition Year of

No. Publication
1. Employee Relations. Elizabeth Aylott Kindle Cloud 1st 2014
Reader
2. Research C.R.Kothari NewAge Publishers 2nd 2004
methodology.
3. Employee Relations. John Gennard, London : Chartered 4th 2005

Graham Judge institute of personnel
and development
Websites
Sr. Website Name

No.
1. www.ALcott Solutions.com
2. www.ALcott Solutionsindia.com
3. www.managementstudyguide.com
4. www.citehr.com
35
ANNEXURE
QUETIONNAIRE
I am pursuing BBA from, [COLLEGE NAME]. As a part of the curriculum, I am doing a SIP on
selected topic “STUDY OF EMPLOYEE RELATIONS (study at ALcott Solutions)
You are requested to fill survey based on
your own perception and judgment. This survey being done purely for academic purpose and
will not be used for any other than for this study. Kindly spare some time for filling this
questionnaire.
Thank you for your cooperation
.
PERSONAL DETAILS (optional)
Name: DESIGNATION:
WORKING EXPIRIENCE:
1.Rate your level of satisfaction with the working culture of the organization?
2.Are you satisfied with your relations with your coworkers?

3.Do you get Support from manager/supervisor for your work?

a. Yes b. No c. Not Applicable To Me
4.To what extent do you agree with the following statement: I would recommend this
company as a Great Place to Work?
5.Are you satisfied with your relation with your immediate supervisor?
36
6.Do you know how you are part of company’s vision and your role for that?
7.Is there good communication from managers to employees in The Company?

a. Yes b. No
8.People in your department communicate sufficiently with one another?

a. Yes b. No
9.Does your supervisor actively listens to your suggestions and enables you to perform at
your best?
10.Overall, how satisfied are you working for The Company?

11.Do you think that if employees have healthy relationships the organization will be
more effective and successful?
a. Yes b. No
12. Do you generally feel you are able to balance your work and personal relationships
(such as marriage, partners, and friends)?
a. Yes b. No
13.The people here are pleasant and co-operative to work with.

a. Yes b. No
14.There is someone at work who encourages my development.

a. Yes b. No
15.Even if I had the opportunity to get a similar job with another organization, I would
37
stay with my present company.
a. Yes b. No
38

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CHAPTER 1

1.1 INTRODUCTION TO PROJECT TOPIC

 Work becomes easy if it is shared among all.

1.3 OBJECTIVES OF THE STUDY

 To find out the employer – employee strategies.

1.4 NEED OF THE STUDY

Current Status Of Company

It is Company's official commitment to conduct business through quality services. With an

2.1 METHOD OF RESEARCH

DETERMINING SAMPLE SIZE

In my study, the population of the employees is 30.

The sample size is 20 employees of ALcott Solutions.

The purposive sampling is also known as Judgmental sampling or selective sampling or

Research is an endeavour to discover answers to intellectual and practical problems

A research design is considered as the framework or plan for a study that

The purpose of research is to discover answers through the application of

 To gain familiarity with a phenomenon or to achieve new insights into it –

 Research is directed towards the solution of a problem. It is based upon

Research requires expertise i.e., skill necessary to carryout investigation, search

Primary and Secondary data were used.

Standardized Questionnaire is used for data collection. A Questionnaire consists of a number of

FINDING & DATA ANALYSIS

3.1 ANALYSIS AND INTERPRETATION

1. Highly Satisfied 01 05%

a) Highly Satisfied b) Satisfied c) Average d) Dissatisfied e) Highly Dissatisfied

2. Are you satisfied with your relations with your coworkers?

a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied

a) Highly Satisfied b) Satisfied c) Average

Table No: 3.3

a) Highly Satisfied b) Satisfied c) Average

a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly Dissatisfied

Table No: 3.5

a) Highly Satisfied b) Satisfied c) Average

a) Highly Satisfied b) Satisfied c) Average

a) Highly Satisfied b) Satisfied c) Average

a) Highly Satisfied b) Satisfied c) Average

Table No: 3.11

 Improve Communication : Sending out a memo or email to inform employees of

 Career Development: To decrease employee turnover, the company needs to take an

The researcher encountered a limitation in regards to availability of information. Thus

Sr. Name Of The Book Author Publisher Edition Year of

3. Employee Relations. John Gennard, London : Chartered 4th 2005

Sr. Website Name

2.Are you satisfied with your relations with your coworkers?

3.Do you get Support from manager/supervisor for your work?

7.Is there good communication from managers to employees in The Company?

8.People in your department communicate sufficiently with one another?

10.Overall, how satisfied are you working for The Company?

13.The people here are pleasant and co-operative to work with.

14.There is someone at work who encourages my development.

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