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The Total Economic Impact Of BMC Helix Remedy

The Total Economic Impact ™ Of BMC Helix Remedy 30% REDUCED TICKET LABOR 304% ROI 7
30% REDUCED TICKET LABOR 304% ROI 7 month PAYBACK
30%
REDUCED
TICKET
LABOR
304%
ROI
7
month
PAYBACK

Through four customer interviews and data aggregation, Forrester concluded that Helix Remedy has the following three-year financial impact.

VOICE OF THE CUSTOMER

“We didn’t have an impact view of what changes were being made in our systems before Remedy. Now that we track every change we make in our applications and hardware, we reduced the number of incidents by 80% and the time to resolve these incidents from six to eight hours down to about two hours.”

Director of service management, insurance

THREE-YEAR CASH FLOW Benefits: Payback Period $2.3M 7 months Costs: $580K Initial Year 1 Year
THREE-YEAR CASH FLOW
Benefits:
Payback Period
$2.3M
7 months
Costs:
$580K
Initial
Year 1
Year 2
Year 3

“The biggest benefit that we received was that our techs were able to be mobile. They didn’t have to be tethered to desktops or laptops to get their service tickets. Before, they were always constantly going back to their desk to get their list of what was going on [at their job sites].”

Systems administrator, education

on [at their job sites].” Systems administrator, education FINANCIAL SUMMARY $2.3M $242K: Cost avoidance of legacy

FINANCIAL SUMMARY

$2.3M

Systems administrator, education FINANCIAL SUMMARY $2.3M $242K: Cost avoidance of legacy on-premises solution $866K:
Systems administrator, education FINANCIAL SUMMARY $2.3M $242K: Cost avoidance of legacy on-premises solution $866K:

$242K: Cost avoidance of legacy on-premises solution

$866K: Improved end user productivity

$171K: Optimization of service desk operations

$1.1M: Improved service desk productivity

desk operations $1.1M: Improved service desk productivity Benefits $580K Costs Read the This document is an
desk operations $1.1M: Improved service desk productivity Benefits $580K Costs Read the This document is an

Benefits

$580K

$1.1M: Improved service desk productivity Benefits $580K Costs Read the This document is an abridged version

Costs

Read the

This document is an abridged version of a case study commissioned by BMC titled: The Total Economic Impact Of BMC Helix Remedy, April

2018.

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