Delaney R.

Langfelt
604 Orange Street Tabor, IA | delaneylangfelt@yahoo.com | 712.799.0731

PROFILE
 Two years’ customer service experience developed through serving the public
 Completing degree in four years while actively working an average of 20 hours or more a week
 An optimistic leader who is able to spread enthusiasm by displaying an upbeat attitude while utilizing
these skills in extracurricular activities such as Accounting Society

EDUCATION
Bachelor of Science, Human Resource Management May 2020
Northwest Missouri State University (Northwest) | Maryville, MO 3.2/4.0 GPA

 Microsoft: Word, Access, PowerPoint, Publisher, Excel, and Windows

 Member of Accounting Society

WORK EXPERIENCE

Customer Service February 2018 - Present

Hy-Vee | Maryville, MO
 Address customer issues such as correcting overcharges, missing coupons or fuel saver credit
 Process dry cleaning, postal service, and Western Union transactions
 Maintain a flexible attitude while offering to rotate to different departments as needed

Assistant to the Clubhouse Manager May 2017 - August 2017

Fairview Hills Golf Course | Malvern, IA
 Coordinated Iowa Corn Growers golf tournament, inviting over 50 golfers to participate while
simultaneously planned for the Iowa Corn Growers to have their representatives there
 Answered customer questions about the golf course and their events, such as tee times and
upcoming tournaments
 Ran clubhouse while manager was on vacation by ensuring shifts were covered and events were
planned and carried out smoothly
 Facilitated and coordinated weekly golf leagues and tournaments throughout the season
 Cooked and cleaned in clubhouse to prepare for weekly events

Youth Assistant August 2016 - May 2017

Bethesda Lutheran Church | Ames, IA

 Planned activities and games that tied into the weekly theme for preschool through high school aged
students
 Communicated events and activities with parents through weekly newsletters put together by youth
assistants
 Led coworkers in understanding the plan through lesson plans and leading group meetings at the
beginning of every night
 Remained open to change in schedules and activities, such as cancellations or low attendance of
students