LogMeIn Ignition UserGuide Iphone

LogMeIn Ignition for iPhone, iPad, and
iPod touch
Contents
About LogMeIn Ignition..................................................................................................................3
Getting Started with LogMeIn Ignition........................................................................................................................3
How to Create a LogMeIn Account for Use with Ignition.........................................................................................4
How to Add Computers to your LogMeIn Account...................................................................................................4
How to Install LogMeIn Ignition on Your Mobile Device..........................................................................................4
How to Start LogMeIn Ignition...............................................................................................................................5
Ignition Example: Control your Work Computer from your Mobile Device...............................................................6
Accessing Computers.....................................................................................................................7
About the Computer List.............................................................................................................................................7
How to Access a Host Computer.................................................................................................................................8
About Authenticating to LogMeIn Host Computers.................................................................................................9
Navigating During Remote Control ...............................................................................................10
How to Zoom in and Zoom out.................................................................................................................................10
How to Move the Mouse During Remote Control.......................................................................................................10
How to Click, Scroll, and Drag on the Host Computer................................................................................................10
How to Select and Copy Text During Remote Control.................................................................................................11
Using the Keyboard......................................................................................................................12
How to Access the Onscreen Keyboard......................................................................................................................12
How to Use Ctrl-Alt-Delete and Common Key Combinations......................................................................................13
Working with Multiple Monitors...................................................................................................14
How to Switch Between Monitors.............................................................................................................................14
Tips for Improving Your Experience..............................................................................................15
How to Change Display Color Quality........................................................................................................................15
How to Change Display Resolution...........................................................................................................................15
How to Set Network Speed.......................................................................................................................................16
Security........................................................................................................................................17
About Security and LogMeIn Ignition........................................................................................................................17
How to Manage Saved Login Details.....................................................................................................................17
How to Protect Information During Remote Control..............................................................................................18
LogMeIn Security Tips..............................................................................................................................................19
Legal Notice.................................................................................................................................20
ii LogMeIn Ignition for iPhone, iPad, and iPod touch

About LogMeIn Ignition
LogMeIn Ignition is the fastest way to connect to your LogMeIn Pro² and Free computers.
Make your mobile device an extension of your home or work computer, whether PC or Mac. Open a photo you left
on your home desktop. Use a program that only runs on your work computer. Help a friend troubleshoot his or
her computer. All from the palm of your hand.
Getting Started with LogMeIn Ignition

It's easy to get started with LogMeIn Ignition.
1. Create a LogMeIn account.
2. Add computers to your account.
3. Install LogMeIn Ignition to your mobile device.
4. Start LogMeIn Ignition and tap the computer you want to access.
That's all there is to it.
Copyright © 2010 LogMeIn, Inc. 3

Compared to other available remote access solutions, LogMeIn is easy to set up. When you use LogMeIn Ignition
to access your LogMeIn computers, there is almost no extra set-up required: no firewall settings to be updated,
no router configurations to be made, no ports to be opened or re-routed, and no need for static IP addresses.
How to Create a LogMeIn Account for Use with Ignition

You must have a LogMeIn account to take advantage of LogMeIn Ignition.
Follow these steps to create a LogMeIn account. Once you have created your account, you will be able to add
computers to the account.
1. Go to the Create an account page at https://secure.logmein.com/products/createaccount.aspx.

2. On the Create an account page, select the LogMeIn service you want to use and click Continue.
The New User form is displayed.
3. Complete the New User form and click Continue.
Your account is created. The My Computers page is displayed.
Now that you have an account, you must install LogMeIn host software (Pro² or Free) on the computers you want
to control remotely.
How to Add Computers to your LogMeIn Account

You must install LogMeIn host software on each computer you want to be able to access remotely.
When you install LogMeIn host software on a computer, you are also adding that computer to your LogMeIn account.
Important: You must be using a PC or Mac when adding computers to your account. You do not need your
mobile device for this procedure. You will use your mobile device to access the added computers.
• To install LogMeIn Pro² or LogMeIn Free, go to the computer that you want to be able to access remotely and
log in to your account at www.LogMeIn.com.
a) Click Add Computer on the My Computers page.
b) Follow all on-screen instructions.
• LogMeIn Central subscribers can deploy host software to remote computers. See the LogMeIn Central User Guide
for details.
How to Install LogMeIn Ignition on Your Mobile Device

Install LogMeIn Ignition on any iPhone, iPod touch, or iPad running iOS 3.0 or higher.
Install Directly to Your Mobile Device

You can install LogMeIn Ignition directly to your iPhone, iPad, or iPod touch from the App Store.
1. On your iPhone, iPad, or iPod touch, tap App Store.

2. Search for LogMeIn Ignition.
3. Tap LogMeIn Ignition and BUY NOW.
4. Confirm your iTunes password.
Once your purchase is approved, you will be able to get started.
Install when Connected to a Computer

You can install LogMeIn Ignition by connecting your iPhone, iPad, or iPod touch to your PC or Mac and following
these simple steps.
4 LogMeIn Ignition for iPhone, iPad, and iPod touch

1. On your PC or Mac, open iTunes.
2. Search the iTunes store for LogMeIn Ignition.
3. Click Buy App.
4. Once your purchase is approved, synchronize your device and you will be ready to get started.
How to Start LogMeIn Ignition
1. On the Home Screen, tap the LogMeIn icon.
The Log In screen is displayed.

2. On the Log In screen, type your LogMeIn username and password.
3. To save your LogMeIn username and password, select Remember login.

The next time you start Ignition you will go directly to your computer list without typing your username and
password. See also How to Manage Saved Login Details on page 17.
4. Tap Log Me In to log in to your account.
The computer list is displayed.
You can now make a connection to any computer listed as Online.

See Accessing Computers on page 7.

Ignition Example: Control your Work Computer from your Mobile Device
You want to use your phone to access your work computer while on vacation.
• Create a LogMeIn account and install LogMeIn host software (LogMeIn Pro² or LogMeIn Free) on your work
computer.
• Install LogMeIn Ignition on your phone.
• Use LogMeIn Ignition to access your work computer from your phone.

Accessing Computers
About the Computer List

LogMeIn Ignition lists all computers in your account that are running LogMeIn Pro² or Free.
Computers are arranged in alpha-numeric order according to Group and then according to computer name.
Computers will be shown as Online or Offline.
Any host computer that meets the following conditions will be Online and accessible:
• The host must be turned on
• The host must not be in Sleep mode or Hibernation mode
• The host must be connected to the Internet
• The LogMeIn service must be running

How to Access a Host Computer
You can access any online computer on your computers list.
1. On the Computers list, tap the computer you want to access.

2. Authenticate yourself to the host in one of two ways, depending on how the host computer is set up:
• Option 1: Type your Windows or Mac username or password
• Option 2: Type your Computer Access Code
Tip: If your password or Computer Access code contains two or more consecutive spaces, exit Ignition
and turn off the"." Shortcut feature on your iPhone under Settings > General > Keyboard.

Note: If the host computer is not a member of a domain, leave the Domain field blank.
3. To save the user name and password you use to authenticate to the host, slide Remember login to ON.
This saves you from tapping your username and password the next time you connect to the same computer.
See also How to Manage Saved Login Details on page 17.
4. Tap Log In.
You will be connected to the host computer.
About Authenticating to LogMeIn Host Computers

Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.
Computers Requiring Authentication

You must enter a Windows or Mac user name and password to access a host computer that is configured to require
authentication. Most computers on a corporate network require you to authenticate: for example, upon start-up
you must press Ctrl-Alt-Delete on a Windows computer and then enter your user name and password.
Computers Not Requiring Authentication

You must enter a Computer Access Code to access a host computer that is not configured to require authentication.
For example, your home computer may not be configured to require authentication (when you start your computer,
you go straight to Windows without entering a user name and password).
Important: Do not lose your Computer Access Code. It can be changed from the host itself, but cannot be
retrieved!

Navigating During Remote Control
How to Zoom in and Zoom out

When viewing a host computer's desktop, you can zoom in and out in several ways.
• Pinch your fingers together or apart.

• Tap the Magnifying Glass (zoom) icon to zoom to wherever the mouse is pointing.
How to Move the Mouse During Remote Control

Choose how the pointer behaves on the host computer's screen.
You can only change this setting during an active remote session.
1. On the main remote control screen, tap the Gear (Settings) icon.
The Settings page is displayed.

2. Tap Scroll Mode to choose how you want the mouse to move on the host computer:
• Choose Screen moves if you want the remote desktop to move "underneath" the pointer, which remains
stationary in the center of the touchscreen.
• Choose Mouse moves if you want the pointer to move as you drag, similar to a laptop touchpad.
• On an iPad you can also choose Direct, which allows you to tap directly on the remote screen. You can
simply tap a button on the host screen without first having to move the pointer to the button.
3. To save your settings, tap Settings > Done.
How to Click, Scroll, and Drag on the Host Computer

You can reproduce a range of mouse-click actions.
• A single tap acts as a single mouse click.

• Tap the Mouse icon to switch the behavior of a single click between left click and right click.
• A double tap acts as a double click.

• A double tap and hold allows you to grab and drag.
• A two-finger tap acts as a right click.
• A two-finger drag reproduces the mouse wheel scrolling action.

Tip: On an iPad you can tap the on-screen mouse buttons for right-click and left-click.
How to Select and Copy Text During Remote Control

To select text on the host computer (the computer you are controlling), you must double-tap, hold, and then drag.
Important: Even though you are using an iPhone, iPad, or iPod touch, you cannot use the usual iOS method
for selecting and copying text during remote control. Instead, selecting and copying works according to the
behavior of the host computer operating system (Windows or Mac OS).
What can be copied and pasted from the host to the client? You can copy text from the host and paste it to your
iPhone, iPad, or iPod touch. Other items, such as files or images, can be copied from one location on the host and
pasted to another, but not to your iPhone, iPad, or iPod touch.
How can you paste to another application if Ignition is running? For devices that do not support multi-tasking you
must exit LogMeIn Ignition and then open the application to which you want to paste the copied content. Similarly,
to copy content from your device to the host, you must make a copy before you launch LogMeIn Ignition. Text copied
from the client will be ready for pasting to the host when your remote session begins.
1. Double tap and hold at the beginning of the text you want to select.
You must position the mouse correctly. The iOS magnifying glass is not displayed to help set the insertion point.
2. Drag to select the text.
3. Lift your finger when your selection is complete.
4. To copy, do a two-finger tap to simulate a right-click and bring up the context menu.
Remember: You will not see the iOS magnifying glass and cut/copy/paste selection buttons.

Using the Keyboard
How to Access the Onscreen Keyboard

Use the onscreen keyboard to enter text, commands, and other information directly to the host computer.
• On the main remote control screen, tap the Keyboard icon.
Tip: iPad users can make a three-finger swipe up/down to show/hide the keyboard.
The onscreen keyboard is displayed.
• Tap the screen where you want to begin typing.

• The upper keyboard is unique to LogMeIn Ignition.
• Shift is "sticky" and will remain "on" when tapped to allow you to enter key combinations and to act as the
Caps Lock key.

• Ctrl and Alt are both "sticky" and will remain "on" when tapped to allow you to enter key combinations and
shortcuts.
• The Win key acts as the Windows logo key. Use it to open the Windows Start menu. It is "sticky" to allow
for key combinations and shortcuts.
• The Menu key acts as the Application key. Use it to open context menus in Windows applications. It is "sticky"
to allow for key combinations and shortcuts.
• The Extra keys icon brings up various special keys.
Swipe left and right to access available special keys.

Function keys: F1 - F12
Special keys: Esc (Escape), Caps (Caps lock), PrtScr (Print Screen), Ins (Insert), Del (Delete), Scroll (Scroll
Lock), Home, End, Pause, PgUp (Page Up), PgDn (Page Down)
Direction keys: Tab and arrows (up, down, left, right)
• The lower keyboard is the standard keyboard for your device. Refer to device documentation for further
information.
• To turn off the keyboard, tap Hide.
How to Use Ctrl-Alt-Delete and Common Key Combinations

Use the Key Combinations icon to access common key combinations.
• On the main remote control screen (not the onscreen keyboard), tap the Key Combinations icon.
• Tap the key combination you want use.

a) For Windows: Ctrl-Alt-Del, Alt-Tab
b) For Mac: Cmd-Tab, Cmd-'
The combination is sent to the host computer.

Working with Multiple Monitors
How to Switch Between Monitors

You can only change this setting during an active remote session with a host computer that uses multiple monitors.
Tip: iPhone and iPod touch users can shake the device to switch between monitors.
Tip: iPad users can make a three-finger swipe left or right.

2. Tap Monitor.
A list of available monitors is displayed.
3. Make a selection:
• To view a specific monitor, tap the monitor you want to view
• To show all monitors simultaneously, tap All Monitors

Tips for Improving Your Experience
Change display properties and network speed to maximize response times or simply to make it easier to view and
navigate the remote screen.
How to Change Display Color Quality

Adjust the color quality of the remote screen to optimize performance by changing the amount of information
transferred during remote control.
Adjust color settings to change the look of the screen during remote control. The change does not impact the host
computer itself.

2. Tap Color Quality.
• To improve performance, tap Grayscale or Low Quality.
• For better image quality, tap Medium Quality or High quality.
• We recommend using Auto.
This setting will be remembered and applied the next time you connect to the same computer.
How to Change Display Resolution

Change the display resolution of the host computer to improve your remote control experience.

2. Tap Resolution.
The list of available screen resolution settings is displayed.
3. Tap the preferred screen resolution.
4. Tap Settings.
This setting is applied to the host computer.

The new setting will be in effect. Anyone sitting at the host will immediately experience the resolution change.
When you end the remote control session, the host computer's screen resolution will return to its previous state.
This setting will be remembered and applied the next time you connect to the same computer.
How to Set Network Speed

You can select your network connection type to maximize remote control performance.

2. Tap Network Speed.
• Select Slow to optimize your connection on lower speed connections.
• Select Fast to fully exploit high bandwidth connections.
• Select Auto to allow LogMeIn to set this connection automatically according to the kind of connection it
detects.

Security
About Security and LogMeIn Ignition

LogMeIn Ignition provides secure access to your LogMeIn computers.
LogMeIn Ignition utilizes all of the advanced security measures that LogMeIn users have come to know and trust.
• All data and applications remain on the computers you are accessing via LogMeIn Ignition.
• Even if your device running LogMeIn Ignition is lost or stolen, LogMeIn Ignition can only be used by entering a
valid LogMeIn account name and password.
• If someone finds your lost device and somehow manages to open LogMeIn Ignition and authenticate to the
LogMeIn gateway, all host computers will still be protected by LogMeIn's standard security protocols.
• See LogMeIn Security - An In Depth Look for additional information concerning LogMeIn's security architecture.
How to Manage Saved Login Details

Follow this procedure to delete saved usernames and passwords.
1. On the Computers list, tap the information icon.
The Manage Login Details screen is displayed.
2. Tap an option:

• To clear your saved LogMeIn username (email) and password from the LogMeIn Ignition log in screen, tap
Delete LogMeIn Login.
• To clear all saved username and password combinations used to access computers on your Computers list,
tap Delete All Logins.
The selected item(s) will be cleared from your device.
3. Tap Done to return to the Computers list.
Example: Deleting Login Information

The Situation
• You are running LogMeIn Pro² on your work computer.
• When you log in to your work computer, you must authenticate to Windows using your
Windows username and password.
• To save time, you select the Remember login option when you first access your work computer
via Ignition.
The Problem
• Your network administrator forces you to change your Windows password every 30 days.
• The password remembered by Ignition will no longer be valid once you have changed the
password you use to access your work computer.
The Solution
• Follow the instructions above and tap Delete All Logins to clear your old Windows password
from Ignition.
• The next time you access your work computer, you will need to enter your new password.
How to Protect Information During Remote Control

When the computer you want to control is running Windows, you can blank the host display and/or lock the host
keyboard to protect your information during remote control.

2. Change Blank Screen to On.
The host computer's monitor will be blank during the remote session. Anyone sitting at the remote location
will see a blank screen. Your actions remain unobserved. Windows hosts only.
3. Change Lock Keyboard to On.
The host computer's keyboard will be locked during the remote session. Anyone sitting at the remote location
will be unable to use the host keyboard. Windows hosts only.
If you do not want to be notified each time you use Screen Blanking or Lock Keyboard, change the Screen Blanking
and Keyboard Lock options to Off in the Notifications section.

LogMeIn Security Tips
Follow these guidelines to achieve maximum security while using LogMeIn services.
See the LogMeIn Pro² User Guide or LogMeIn Free User Guide for details.
• Activate host security to lock the host computer when your connection times out or when remote control disconnects.
• Apply a Personal Password.
• Use IP Address Lockout and/or IP Filtering.
• Use advanced features, such as emailed one-time passwords, to add extra account-level security (available under
Account > Security while logged in to your account).
Note: Emailed one-time passwords should not be used with LogMeIn Ignition if you are viewing the email
on the same device you are using to log in to your account.

Legal Notice
PUBLISHED BY
LogMeIn, Inc.
500 Unicorn Park Drive
Woburn, MA 01801
Copyright © 2010 by LogMeIn, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by
any means without the written permission of the publisher.
LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™,
LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition™, LogMeIn® Hamachi™, LogMeIn® Hamachi²™),
LogMeIn Express, LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered
trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries.
This publication may contain the trademarks and service marks of third parties and such trademarks and service
marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and
countries around the world.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE
BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS
MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND
LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS
AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

Index
A K
access a remote computer 8 key combinations 12, 13
account keyboard
create an 4 function keys 12
Alt-Tab 13 international 12
authenticate 8 lock keyboard 18
authentication 9 special characters 12
B L
blank screen log in information
during remote control 18 saving 5, 8
block input during remote control 18 log in to a host computer 8
LogMeIn account 4
add computers to 4
C
Clear saved passwords 17 M
Cmd-Tab 13
computer access code 9 monitors
copy 11 working with multiple 14
Ctrl-Alt-Del 13 mouse clicks 10
Mouse icon 10
mouse movement 10
D mouse moves (option) 10
display color 15 mouse wheel 10
display multiple monitors 14
double-click 10 N
drag 10
network speed 16
notifications
E screen blanking 18
Esc key 12
O
F offline computers 7
function keys 12 online computers 7
G P
grab items 10 password
clear saved 17
LogMeIn account 5
I remember password 5, 8
Windows or Mac 9
install profile 7
LogMeIn remote access software 4
installing LogMeIn Ignition 4
Introduction 3 R
right-click 10
Index
S switch active LogMeIn profile 7

switch between monitors 14
screen moves (option) 10 system requirements 4
screen resolution 15
scrolling wheel 10
security 17
T
LogMeIn account security tips 19 typing 12
during remote control 18
host authentication 9
protecting passwords 17 W
select text 11
shortcuts wheel 10
how to enter shortcuts using key combinations 12 Windows
single-click 10 password 9
special keys 12
speed Z
change display color to improve 15
change Network Speed to improve 16 zoom in and out 10

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ii LogMeIn Ignition for iPhone, iPad, and iPod touch

Getting Started with LogMeIn Ignition

Copyright © 2010 LogMeIn, Inc. 3

How to Create a LogMeIn Account for Use with Ignition

1. Go to the Create an account page at https://secure.logmein.com/products/createaccount.aspx.

How to Add Computers to your LogMeIn Account

How to Install LogMeIn Ignition on Your Mobile Device

Install Directly to Your Mobile Device

1. On your iPhone, iPad, or iPod touch, tap App Store.

Once your purchase is approved, you will be able to get started.

Install when Connected to a Computer

4 LogMeIn Ignition for iPhone, iPad, and iPod touch

How to Start LogMeIn Ignition

1. On the Home Screen, tap the LogMeIn icon.

The Log In screen is displayed.

3. To save your LogMeIn username and password, select Remember login.

You can now make a connection to any computer listed as Online.

Copyright © 2010 LogMeIn, Inc. 5

6 LogMeIn Ignition for iPhone, iPad, and iPod touch

About the Computer List

Copyright © 2010 LogMeIn, Inc. 7

1. On the Computers list, tap the computer you want to access.

8 LogMeIn Ignition for iPhone, iPad, and iPod touch

About Authenticating to LogMeIn Host Computers

Computers Requiring Authentication

Computers Not Requiring Authentication

Copyright © 2010 LogMeIn, Inc. 9

How to Zoom in and Zoom out

• Pinch your fingers together or apart.

How to Move the Mouse During Remote Control

The Settings page is displayed.

3. To save your settings, tap Settings > Done.

How to Click, Scroll, and Drag on the Host Computer

• A single tap acts as a single mouse click.

• A double tap acts as a double click.

10 LogMeIn Ignition for iPhone, iPad, and iPod touch

How to Select and Copy Text During Remote Control

Copyright © 2010 LogMeIn, Inc. 11

How to Access the Onscreen Keyboard

• On the main remote control screen, tap the Keyboard icon.

The onscreen keyboard is displayed.

• Tap the screen where you want to begin typing.

12 LogMeIn Ignition for iPhone, iPad, and iPod touch

• The Extra keys icon brings up various special keys.

Swipe left and right to access available special keys.

How to Use Ctrl-Alt-Delete and Common Key Combinations

• Tap the key combination you want use.

Copyright © 2010 LogMeIn, Inc. 13

How to Switch Between Monitors

Tip: iPad users can make a three-finger swipe left or right.

The Settings page is displayed.

4. To save your settings, tap Settings > Done.

14 LogMeIn Ignition for iPhone, iPad, and iPod touch

How to Change Display Color Quality

The Settings page is displayed.

3. To save your settings, tap Settings > Done.

How to Change Display Resolution

The Settings page is displayed.

Copyright © 2010 LogMeIn, Inc. 15

How to Set Network Speed

The Settings page is displayed.

3. To save your settings, tap Settings > Done.