Académique Documents
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Culture Documents
MENG36030
2017/2018
Stuart Burgess
1
LECTURE 1
The challenge of Product Design
Stuart Burgess
CONTENTS
(1) Definitions
(2) Challenges
(3) Key future developments
(4) Engineering design consultancies
(5) Lecture plan
(6) Exam layout
2
(1) Definitions
Key terms:
Technology readiness levels TRLs: defines maturity of a product
Form: The shape of a product
Function: The function of a product
Ergonomics: Design for human use and interface
Aesthetics: Design for beautiful appeal
Product design: Engineering design + industrial design
Industrial design: Aesthetics + ergonomics + safety + reliability
Citreon C3 SUV
3
(2) Challenges
Challenge 1: Many stages required to develop a new product
Technology readiness levels TRLs
Notes:
There are many different definitions – this is an EC example.
It is common to have 9 levels.
When a new product uses new technology (such as the Dyson
Supersonic hairdryer) then it needs to go through all the TRL levels.
When a product uses existing technology then it might start at TRL 4.
Is not normally sequential: level 2 may start before level 1 is finished etc.
It can take many years and billions of $ to fully develop a product
The time taken depends significantly on motivation and funding
During World War 2 product development times were very short
Universities tend to deal with levels 0-4.
Industry tends to deal with 2-9.
Hence Universities and industry need to collaborate.
Conclusion
To make decisions efficiently and effectively for complex products requires
systematic methods and procedures.
4
Challenge 2: Products are complicated
(a) Complexity of the product
Designing a product like a car involves making a vast number of decisions
and specifying a vast amount of information.
A car may contain 10,000 parts, each of which may involve 100 pieces of
precise design information (dimensions, material properties, manufacturing
details etc). The total information content may be at least 1 million pieces of
information.
Each individual part represents a complex technology in itself, developed
over decades. For example, a tyre is a complex technology.
There are known unknowns like true safety margins. Some safety margins
may be less than thought. There are also sometimes unknown unknowns
such as load cases that cannot be predicted.
5
Challenge 3: Products have multiple objectives
A car design is a compromise between at least eight major objectives.
6
Multiple objectives
Technical Performance
Drive: Speed, acceleration, range, stability, role, turning circle
Size: Cabin space, number of seats, boot space
Cost
Purchase cost: Initial tax
Maintenance: MOT, servicing
Running cost: Tax, insurance, fuel consumption
Depreciation: Resale value
Ergonomics
Space: Head room, distance to controls, seat sizes, etc
Forces: Steering wheel force, pedal forces, door handle force, etc
Comfort: Vibrations, noise, temperatures, humidity, surface finish, etc
Man-machine-interface: Controls, displays, etc
Safety
Crumple zones: To reduce impact forces
Warning lights: Fuel, oil, battery; Warning sounds: Brake pads
Braking systems: ABS
Driver’s view: Obstruction from pillars etc
Fail safe: Bolts facing upwards not downwards
Reliability
Redundancy: Manual + central locking, extra bolts on engine head
Fail safe: Bolts facing upwards not downwards
Luxury
Comfort: Air conditioning, soft suspension, seat adjustment, luxury seats
Convenience: Central locking, remote locking
Entertainment: Stereo system, Sat Nav
Environment
Emissions: CO2, CO, Particulate Matter
Waste: Land fill, toxic waste
Fuel consumption: mpg
Aesthetics
External: Character lines, strengthening features, borders, curves
Internal: Textures, colours, blending, patterns,
General: Biomimetics (mimicking animal forms)
7
Challenge 4: High reliability
Customers expect products to be extremely reliable.
Case study – Toyota accelerator pedal problem
This case study illustrates how a leading car company with top designers can
experience problems due to some ‘unknown unknowns’ i.e. a scenario that
they did not know that they did not know about.
September 2009: Toyota announces the biggest recall in its history over fears
involving almost 4m vehicles in the US that accelerator pedals could become
trapped in floor mats and "may result in very high vehicle speeds and make it
difficult to stop the vehicle, which could cause a crash, serious injury or death".
3 February 2010: Toyota owners in the UK and US are advised by lawyers to
stop driving their cars immediately amid growing concern over the potentially
lethal accelerator fault.
Cause: It can occur when the mat gets dislodged and traps the pedal. It can
also occur when the pedal mechanism becomes worn and, in certain
conditions, the accelerator pedal may become harder to depress, slower to
return or, in the worst case, stuck in a partially depressed position.
Cost: The estimate cost of the recall was $2 billion
Solution (as previously described):
The accelerator pedal will be shaved to reduce the risk of floor mat
entrapment.
All-weather floor mats will be removed and replaced with a newly designed
mat.
A brake override system, which cuts engine power if both the accelerator
8
Challenge 5: Retaining knowledge
Case study: The Honda Accord and adaptive design
9 generations of design cycle over 50 years from 1976 to 2017
10
Challenge 7: Fast changing environmental conditions
Recent environmental news (things are changing fast)
London's new additional £10 T-charge for older cars (October 2017)
Higher UK diesel car taxes (November 2017)
New European Air Quality Index (November 2017)
Paris authorities plan to banish all petrol/diesel cars by 2030 (Oct 2017)
Copenhagen plans to ban diesel cars from 2019 (October 2017)
Oxford proposed banning non-electric cars from its centre (Oct 2017)
Nearly 200 countries signed a U.N. resolution in Nairobi on Wednesday to
eliminate plastic pollution in the sea (December 2017)
Britain is to ban all new petrol/diesel cars and vans from 2040 (July 2017)
New car tax rules from 1 April 2017 (£2000 initial tax on the largest cars)
UK proposed for ban on disposable cups by 2023 (Jan 2018)
Proposed 25p levy on disposable cups before 2023 (Jan 2018)
Recent pressure dealing with plastic waste:
11 Jan 2018
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(4) Engineering design consultancy companies in the UK
DCA design (Warwick)
Cambridge Consultants
PA Consulting Group
13
Biggest industry in the UK: automotive
More than £77.5 billion turnover and £18.9 billion value added
169,000 people employed directly in manufacturing
814,000 across the wider automotive industry
Accounts for 12.0% of total UK export of goods
Invests £4 billion each year in automotive R&D.
More than 30 manufacturers build over 70 models of vehicle in the UK
Supported by 2,500 component providers
Jaguar employ >40,000 people, mostly engineers
14
(5) Lecture plan
L1 The Challenges of Product Design
L2 Design Process Models
L3 Design Specification Methods
L4 Conceptual Design Methods 1
L5 Conceptual Design Methods 2
L6 Design for Cost and Environment 1
L7 Design for Cost and Environment 2
L8 Design for Cost and Environment 3
L9 Design for Aesthetics 1
L10 Design for Aesthetics 2
L11 Design for Ergonomics 1
L12 Design for Ergonomics 2
L13 Design for Reliability and Safety 1
L14 Design for Reliability and Safety 2
L15 Design for Manufacture 1
L16 Design for Manufacture 2
15
LECTURE 2
Design process models
Stuart Burgess
CONTENTS
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(1) The need for a design process
A design process is needed to systematically co-ordinate the efforts of large
multi-disciplinary design teams.
Dyson supersonic hairdryer, 2016
Dyson reportedly invested around $100 million, employed over 100 engineers,
built 600 prototypes, and has over 100 patents pending on his hairdryer.
17
Airbus 380
An Airbus A380 has:
Approximately 4 million parts
2.5 million part numbers
Produced by 1,500 companies from 30 countries including 800 from USA
Final assembly in Toulouse
5000 design engineers employed at peak of design.
Aircraft seats are an example of a multi-objective design that has technical
requirements (10g crash load, static loads and mass constraints);
ergonomic requirements (seat width, seat height; adjustments; storage and
comfort) and aesthetics requirements (color, patterns, shape, texture, etc)
and entertainment systems.
18
(2) Three types of design
In the book on Engineering Design, Pahl and Beitz describe three modes of
design:
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Case study: Hybrids and electric cars
They are high risk projects but are possible because of government
incentives and legislation.
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(3) The product lifecycle
The product lifecycle given by BS 7000-2 (1997) is given below:
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(4) Design process models
(Note: Establish function structures. This involves breaking down the overall
function into sub-functions until the task becomes clear and simple. It is
recommended to model functions as energy, material and signals.)
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(b) The double diamond process model (Design Council, 2007)
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(c) The V-model (2014)
The V-model shows that the product lifecycle goes from top-down during the
design phase to bottom-up during the verification and delivery phase.
It is helpful to design top-down because you have to plan the system before
you can decide on the details. When designing a garden city it is best to
design the overall layout before designing the details. In the same way, when
designing a car it is best to start with systems design before carrying out
detailed design of individual parts.
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(d) The stage-gate model
(Airbus A321)
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(5) Prototype models and design reviews
PROTOTYPE MODELS
Physical testing of prototype models is very important because computer
models always have some limitations. If a designer is unaware of weakness in
a design they may not model it in the software (because they don’t understand
unknown unknowns).
In high-cost systems (like spacecraft), a series of prototype models are
designed and tested:
Breadboard model
Checking the broad feasibility of a technology such as hybrid cars
Engineering model
Physically verifying the main performance aspects of a design solution
Qualification model
Checking the entire performance of a product compared to requirements.
Often loads will go beyond performance to demonstrate safety margins.
The delivered model
Checking the actual product performance before delivery.
DESIGN REVIEWS
Design reviews are very helpful because designers are forced to declare the
design status at milestone points and senior managers are forced to confirm if
they approve of progress or whether corrective action is required.
Preliminary design review
Review of concept design and breadboard models results
Engineering design review
Review of detailed design and engineering models results
Qualification design review
Review of qualification model performance
Final design review
Review of delivered model performance
26
The importance of test verification
Case study: The Hubble Space Telescope
The Hubble Space Telescope had a serious problem due to wobble of the
solar array caused by inadequate thermal blankets during orbital sunrise and
sunset. The problem was not modelled because the designers did not know it
was an issue. Had they have physically tested the system more thoroughly it
would have been spotted.
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LECTURE 3
Stuart Burgess
CONTENTS
(1) Terminology
(2) Solution-neutral problem statement
(3) Multidisciplinary checklist
(4) Function-means trees
(5) Worst-case loading
(6) Clarifying information
28
(1) Terminology
Problem statement
Example: develop a new distinctive 4x4 hybrid SUV.
Objectives
Example: attractive, efficient, reliable, comfortable, luxurious, safe, etc.
Metrics
It is helpful to define metrics that can be used during the design process to
monitor performance. For example:
Cost (price)
Mass (kg)
Fuel consumption (litres per km)
Reliability (probability of breakdown in first year)
Constraints
These are aspects that must be achieved. For example:
Safety performance – NCAP
Emissions – EES (European Emission Standards)
Headlight beam directions
Hard and soft requirements
Hard requirements are non-negotiable. Soft requirements are desirable.
Hard requirements
The car must meet safety standards.
The car must meet pollution standards.
The car must be a hybrid.
Soft requirements
The car should have a range greater than 500 miles.
The car should have a top-of-the-range music system.
The car should have the best gear shift performance.
Man-machine interface
The man-machine interface is the interface between a human operator and a
machine such as a driver driving a car. The man-machine interface is a critical
part of a system and must be designed with great care.
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(2) Solution-neutral problem statement
Example A:
Which is better?
Design a faster lift for this high-rise building.
Modify the lift so that people feel satisfied with the speed of the lift.
Example B:
Which is better?
Design a spoke bicycle wheel.
Design a bicycle wheel.
Example C:
Which is better?
Design a chassis for this car.
Design a structural platform for this car.
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(3) Multidisciplinary checklist
It can be helpful to go through a checklist of requirements in different areas:
Technical performance
Maximum speed, acceleration, gear shift quality, turn radius
Size (H, W, L), boot size
Number of doors, number of seats
Environment
Emissions: nitrogen oxide (NOx), carbon monoxide (CO),
hydrocarbons and particulate matter (PM)
Fuel consumption, recycling, noise
Ergonomics
Steering ratio, driver visibility, dashboard clarity, controls
Seat comfort, seat adjustability, head rest, mirror adjustment
Parking sensors
Luxury
Music system, air conditioning, phone, IT, seat heating, remote key
Aesthetics
Body shape, body colour, interior design, wheels, door handles
Safety
Crumple zones, airbags, anti-lock breaking system, warning lights
Cost
Purchase cost, running cost, tax cost, insurance cost
Regulations
European emission standards, NCAP, tyre design, spare tyre
Maintenance
Design for maintenance
Materials
No hazardous materials
Reliability
Failure rate in first year (should be very low)
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Design authorities
For any product it is important to check the relevant design regulations.
Medicines and Healthcare products Regulatory Agency (MHRA)
There are two main types of medical device each with its own regulations: (i)
general medical devices (ii) in vitro diagnostic medical devices (IVDs)
Aircraft design
FAA: The Federal Aviation Administration of the United States is a national
authority with powers to regulate all aspects of civil aviation
Racing bicycles
The Union Cycliste Internationale (UCI). Rules on minimum mass (6.8kg);
diamond frame concept; maximum section sizes; pedal floor clearance and
ban on fairings.
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(4) Function-means trees
(Sometimes called objective trees)
Function-means trees help to convert abstract functions (or objectives)
into more specific sub-functions and eventually into concrete features.
Going downward represents the “how” to fulfil the function.
Going upward represents the “why” the features are necessary.
This is sometimes called functional decomposition.
Function-means trees help to identify requirements.
Function-means trees can also be used for conceptual design.
Bright
colours
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Car environmental example
Heating Air recycle Air cooling option Air direction control Air speed Indicate
option option control temp.
Heater plus Vent design for Air Moisture Adjustable Multiple Fan control Therm-
fan recycling conditioner extraction air vents air vents ometer
system
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Car man-machine interface example
Good Good Good all-round driver visibility Clearly presented Clear foot
steering steering information on pedals
ratio wheel dashboard
position
Front and Side and front Outside Oil level Tyre pressure Antilock Brake disc
rear crumple airbag temperature indicator indicator breaking wear indicator
zones compartments warnings system
Deformable Flash when Oil level Tyre pressure Wheel speed Noise when
materials and less than 3 sensor sensors sensor and disc is worn
geometry degrees brake
controller
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(5) Worst-case loading
In general, worst-case loading should be calculated from ‘worst case possible’
and not ‘worst case normally expected’.
Example 1: For a 1-bedroom flat how many people could be on the balcony?
Incorrect answer: about 10 people (2 people plus 8 friends).
Correct answer: as many as can be squashed onto it – maybe 30 people.
Example: What loading should the bench in the PLT be designed for?
Correct answer: as many people as you can get onto it!
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(6) Clarifying information
It is important to question and clarify information from the customer.
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Case study: Bristol Rovers main stand – Horfield, 1992
Customer requirements
We want a covered stand.
We want to have a function hall underneath (a raised) stand.
Outcome
More than 50% of people got wet (due to the prevailing wind).
The near touchline could not be seen.
What the designer said in court
“The rugby club did not ask for spectators to be kept dry.”
“The rugby club did not ask for spectators to see the whole pitch.”
Verdict
The designers were found guilty of incompetence and fined £1 million.
The stand was modifed – increased terrace angle and extended roof.
38
Case study: Challenger disaster 1986
NASA report: Disaster caused by failure in the joint between the two lower
segments of the right Solid Rocket Motor.
The specific failure was the destruction of the seals that are intended to
prevent hot gases from leaking through the joint during the propellant burn of
the rocket motor
A combustion gas leak through the right Solid Rocket Motor aft field joint
initiated at or shortly after ignition eventually weakened and/or penetrated the
External Tank initiating vehicle structural breakup and loss of the Space
Shuttle Challenger during STS Mission 51-L
The failure could have been avoided by stating that launch should not go
ahead for temperatures less than 50 Fahrenheit (10 C).
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Lecture 4
Stuart Burgess
CONTENTS
(1) Challenges of conceptual design
(2) Drivers of innovation
(3) Conceptual design methods
40
(1) Challenges of conceptual design
Creating something completely original is inherently difficult:
“Scientists investigate that which already is; Engineers create that which
has never been.” Albert Einstein
Not many people are naturally inventive like James Dyson
Engineers are trained to be cautious and to follow rules in design.
This can sometimes inhibit creativity because it encourages engineers to
do things only by the rule book – sometimes discouraging adventure.
In contrast, industrial designers are trained to be creative & adventurous
Their whole training is usually project based.
James Dyson was trained as an industrial designer.
People are used to doing things in 2D and this can inhibit creativity
You cannot force inspiration
Inspiration depends on mood. Even what you drink can affect your
creativity. (J Food Quality and Pref. Yan Huang, Peking Univ, 2018)
People often try and work in 2 dimensions and cannot find more than two
triangles:
3D pyramid
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(2) Drivers of innovation
There are several different things that encourage companies to innovate.
Being aware of these things helps innovation.
(1) Legislation (reflecting public pressure)
Example legislation for cars that is driving changes in car design:
CO2 & CO limits; diesel particle limits; NCAP (new car assessment)
Car taxes (road tax, fuel tax and BIK benefit-in-kind tax for company cars)
Example legislation for plastics: New legislation proposed in 2018
(2) Customer wishes
All products: Reduce environmental impact
Cars: Latest fashion in aesthetics; customisation; luxury
Aircraft: Reduce pollution CO2 & O3; reduce noise; increase comfort
Appliances: Reduce eco impact; increase quality;
(3) Technology breakthroughs
Li ion batteries; New materials (ex. Graphene 2D carbon);
Artificial Intelligence (driverless cars)
(4) Innovators/entrepreneurs
Elon Musk: (Tesla cars, SpaceX)
Richard Branson (Space)
James Dyson (appliances)
Alex Moulton (folding bikes)
(5) Elite activities
Car: Formula 1
Bicycle: Olympics track and road racing
Aircraft: military aircraft
(6) Affluence
Affluence means that people will pay for higher performance products
Recent affluence has helped James Dyson to open new markets
Affluence in China and India is creating new opportunities
(7) Competition
Innovative products are necessary for survival.
42
(3) Conceptual design methods
[1] Study the competition
Analyse the best designs of competitors and draw inspiration from them.
However, there are legal and ethical restrictions in copying designs which
have to be taken into account.
Automotive
Copying is common in the car industry:
iPhones
Copying is common in phone design.
Samsung/Apple
On January 4, 2007, 4 days before the iPhone was introduced, Apple filed a
suite of 4 design patents covering the basic shape of the iPhone. These were
followed up in June with a filing of color design patents covering 193 screen
shots of various iPhone graphical user interfaces [from wiki].
In the spring of 2011, Apple began litigating against Samsung in patent
infringement suits. By July 2012, the two companies were involved in more
than 50 lawsuits around the globe, with billions of dollars in damages claimed
between them. While Apple won a ruling in its favor in the U.S., Samsung won
rulings in South Korea, Japan, and the UK.
43
[2] Insight
Understanding the physics of the problem helps to produce effective ideas.
Example 1 Spline design: advantage of larger spines for given diameter
The shear strength of splines is approximately independent of the size of
spline for a given shaft diameter. However, the volume of splines increases in
proportion to height of spline. Therefore larger splines contain more volume
and therefore have greater wear life.
45
[3] Bio-inspiration
Be inspired by solutions found in the natural world. Bioinspiration is an
approach that is related to the method of studying the best designs of the
competition. However, instead of copying other man-made designs the
method involves studying designs found in nature.
Advantages
Concepts that are proven to work very efficiently in harsh environments
Very large range of concepts
Disadvantages
Often extremely complex at micro level and difficult to copy in detail
Not necessarily designed for long life (many insects have short lives)
Some strategies in nature are brutal (many offspring die)
Recommendation
Bioinspiration (be inspired) is better than biomimetics (mimic exactly).
Examples of biomimetics
Wright brothers control flap inspired by pigeons (control flaps to stabilize
turning)
Velcro inspired by burrs of the burr plant (multiple hook and loop)
Self-cleaning glass inspired by lotus leaf (micro roughness)
Low drag swim suits inspired by shark skin (micro roughness)
Pulsed fuel injection – inspired by bombardier beetle (high frequency
pulsed combustion)
Self-healing composites inspired by vascular system (healing agent +
catalyst)
Painless medical needle inspired by mosquito bite (vibrating serrated
shafts)
Helmet design inspired by brain fluid
Micro air vehicle inspired by insect fly wings (flapping and twisting) (see
next page)
Inverted parallelogram 4-bar mechanism hinge joint inspired by the
human knee joint (see next page)
46
Bio-inspired knee joint
Self-healing composite
47
[4] Technology transfer
There are many different types of products. There is huge scope to transfer
elements of technology from one product to another.
48
[5] Functional decomposition
Identify the individual sub-functions of the product and then consider
feasible/ideal combinations of sub-solutions.
When sub-functions and sub-solutions are put into a table it is called a
morphological chart.
Morphological chart for a sports car
Sub Sub-solutions
functions
Engine IC Micro Hybrid Mild hybrid Full hybrid Plug in hybrid Electric
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[6] Backwards design
Identify an idealistic solution and then work backwards to make it work. For
example, an engineer might imagine that an ideal train would float on rails and
then work out a way to achieve this in practice—e.g. by using magnetic
levitation.
Reference
Burgess, SC, A backwards design process for Mechanical Design, Journal
of Mechanical Design, ASME, Vol 134, 031002, pp 1-10, March 2012.
50
LECTURE 5 CONCEPTUAL DESIGN METHODS 2
[7] Prototyping
Prototyping can be a powerful method in conceptual design.
Advantages
Gives feedback on form and function very quickly
Good for 3-D visualisations
Can be cheaper than computer modelling
You learn things that computer models don’t tell you
(you only model what you understand)
There may be no off-the-shelf computer models for novel products
Aids team work
Aids selling to investors
James Dyson
James Dyson makes hundreds of prototypes to develop new products
There were >600 prototypes of the bladeless fan air blower
There were >5000 prototypes of his first vacuum cleaner
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[8] Brainstorming
Brainstorming is the uninhibited idea creation by a team of people bouncing
ideas off each other. Often a team is made up of people with different
backgrounds such as design engineers, manufacturing engineers and
materials scientists to stimulate a diverse range of ideas. To encourage
creativity, criticism of ideas is not allowed.
NOTE
As previously mentioned engineering education can sometimes make an
engineer conservative and not adventurous. Engineering education is often
about getting exact answers as opposed to trying adventurous ideas.
Dyson quote:
We’re taught to do things the right way. But if you want to discover
something that other people haven’t, you need to do things the wrong
way. Initiate a failure by doing something that’s very silly, unthinkable,
naughty, dangerous. Watching why that fails can take you on a
completely different path. It’s exciting, actually.
52
[10] Inversion
Investigate whether an existing design can be done another way around.
Sometimes a new design can be generated by inverting some part of an
existing design. The advantage of this method is that it starts with a working
design.
Innovations which could have involved doing things a different way around:
Push rod suspension horizontal instead of vertical to allow low car profile
Helicopters: have rotating wings instead of static wings
Maximise size of sprocket instead of minimising
Have building services on the outside of a building instead of inside
See-through covers instead of coloured covers (vacuum cleaners).
Caterpillar tracks instead of wheels
Power from overhead power line instead of coming from train
Transverse versus in-line engine layout
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[12] Sketching
Advantages
Easy to focus on the essential parts
Quick to produce
Good for 3 D visualisation
Can record notes
Good for team work
Impressionist not exact
Can record design options
Alec Issigonis
Dyson engineers
Leonardo Da Vinci
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3-point perpective is good for tall buildings
Isometric
(The angles do not have to be 30 + 30 degrees)
55
(3) Innovators
Some people have a flair for innovation.
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CASE STUDY: Elon Musk
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(4) TRIZ
Genrich Altshuller created TRIZ in the Soviet Union in the 1970s.
‘Ideality’ is a key concept of TRIZ. The ideal state of the system is where
all its functions are achieved without causing any problem. The
knowledge of the ideal system helps to improve an existing system.
Features are improved gradually to achieve the best design.
Method:
There is a ‘Contradiction’ checklist of 39 features that can be improved.
Contradictions are improved by using a list of 40 design principles.
A Contradiction Matrix is created with improving and worsening features
which contains numbers from the solution principles matrix (next page).
58
40 Principles for improving
These are known potential strategies for overcoming contradictions
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Decision making
Pugh matrix for an aircraft seat
Criteria Weighting Baseline Concept 1 Concept 2 Concept 3
design
Strength 5 0 + 0 0
Reliability 4 0 0 + 0
Aesthetics 3 0 + 0 +
Ergonomics 3 0 - 0 +
Durability 3 0 0 0 -
+ 8 4 6
- 3 0 3
Net score 5 4 3
Rank 1 2 3
Strength 5 8 40 6 30 6 30
Reliability 4 6 24 8 32 6 24
Aesthetics 3 8 24 6 18 8 24
Ergonomics 3 2 6 6 18 8 24
Durability 3 6 18 6 18 4 12
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Example exam question
(i) Explain the design process as described by Pahl and Beitz. (4 marks)
(ii) Describe the conceptual design methods of “brainstorming” and
“inversion” and explain their advantages. Give examples of what
“inversion” could produce. (4 marks)
(iii) Discuss the drivers of innovation in the car industry. (6 marks)
(iv) Draw a function-means tree for a “high quality hair dryer”. (6 marks)
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