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Total Quality
Management is a statistical approach towards customers’ satisfaction in a motive to
have a long term success. Basically in a TQM effort, every person or every individual
of the organization work for an improvement in the quality, process, service and so on.
In this paper we are discussing about the Statistical Quality Control Techniques with
special emphasis on Total Quality Management (TQM).
INTRODUCTION – Products can be designed for high quality but unless processes
are compatible, the quality desired of the product may never be achieved. Processes
determine the degree of conformance to quality. Quality can never be inspected into a
product, it must be built in. Correct and ‘in control’ processes ensure that the product is
made right, the first time. Three main issues are as follows :
Statistical Quality control refers to the use of statistical measures in supervising and
maintaining the quality pf goods and services and aims at addressing the above issues
and providing means to check whether the process is capable of delivering the quality
standards required of i.e., determining whether the process is in control or not, and
laying down the action to be taken when the process is out of control. SQC techniques
are applicable to both production process involves the use of samples and draws
conclusion based on sample, an understanding of very basic statistics is necessary.
Profit Planning
Customer Satisfaction
TQC Programmes
Suggestion System
Smaller group activities
Just-in-time(JIT) production
Systems improvements
Cross-functional management
Policy implementation or deployment
Quality deployment
Total Productivity maintenance
Supplier Maintenance
Top Management Commitment
Corporate culture
Problem solving
Six Sigma is a method of removing errors (or defects). The concept of six sigma was
generated in the manufacturing division of Motorola where millions of components
were made using repeated processes. Eventually it evolved and is now applied to non-
manufacturing processes also. The six-sigma methodology improves the existing
business processes by constantly reviewing and retuning the processes. It relies heavily
on statistical techniques to reduce defects and monitor quality. The Greek symbol 6
(sigma) refers to the amount of variation in the process around its mean value.
Statistics is a primary tool used in six sigma. In fact, the name six sigma is derived
from statistics. Sigma is a Greek symbol which denotes standard deviation. Process
have acceptable lower and upper limits. The five steps to implementing six-sigma are
as follows :-
Six sigma aims to improving processes and producing goods with zero defects. There
are 2 methods to achieve this goal. This first is define, measure, analyze, improve,
control and the second is to define, measure, analyze, design and verify.
The control chart is a graph used to study hw a process changes over time. Data are plotted in
time order. A cntrol chart always has a central line for the average, an upper line for the upper
control limit and a lower line for the lower control limit. These lines are determined from
historical data. By comparing current data to these lines, you can draw conclusions about
whether the process variation is consistent (in control) or is unpredictable (out of control,
affected by special causes of variation). This versatile data collection and analysis tool can be
used by a variety of industries and is considered one of the seven basic quality tools.Control
charts for variable data are used in pairs. The top chart monitors the average, or the centering of
the distribution of data from the process. The bottom chart monitors the range, or the width of
the distribution. If your data were shots in target practice, the average is where the shots are
clustering, and the range is how tightly they are clustered. Control charts for attribute data are
used singly.
CONCLUSION - By applying statistical process control methods to the analysis of adverse
events, we have exemplified how this allows us to determine if a process is stable or not, whether
an intervention is required or not and if quality improvement efforts have the desired effect or
not. The important thing is to once again realize the importance of Statistical Quality Control
(SQC) in proactive technology, instead of dealing with reactive technology.
REFERENCES -
1. Text book – Management- Principles, Processes and Practices b Anil Bhatt and
Arya Kumar, Oxford Publications
2. Lecture Class Notes
3. https://link.springer.com/chapter/10.1007/978-4-431-53969-8_19