Patrick Patrick Quarles

10/19/1981



Quarles
pquarles29@gmail.com 
8702100017 

 WORK EXPERIENCE  WORK EXPERIENCE

IT Support Technician 05/2017 – present Monitor mainframe re-hosting and server
Water Tech, Inc., Fort Smith, Arkansas applications to provide maintenance
as needed.
Acting as the first point of contact for all IT & Manage end-user accounts, reset passwords,
technical queries. and unlock passwords as
Install/configure Mac & PC operating system needed.
and software. Monitor all production batch jobs for
Setup and repair Apple and Android mobile successful completion and escalate
devices including screen repair. issues as needed.
Manages and setup multiple mobile devices Maintain data center operations by monitoring
through MDM software. network and observing
Configures print servers for several locations equipment.
with a variety of printer makes and models. Provide first level of support to users by
Managed Active Directory assets including resolving issues, answering questions,
user accounts and devices. and fulfilling request.
Responsible for diagnosing and resolving
hardware, software and end users problems.  EDUCATION
Conducts orientation and training to users of
company equipment and Information Technology 05/2019
technology. Arkansas Tech University, Russelville, AR
Maintains inventory for technology hardware, Bachelor's of Professional Studies Degree
software, and
various resources. Information Technology 05/2003
Manages shared folders and employee profiles College of the Ouachitas, Malvern, AR
in cloud based storage software. Associate's of Applied Science Degree
Desktop Technician 11/2017 – 05/2017
USA Truck, Inc., Van Buren, AR  SKILLS
Software
Build, replace, upgrade and troubleshoot
Microsoft Office 365 
computer systems and components.Image PC Triton Manager 
systems to include the software that meets
Kaseya Remote Support 
company standards for and Management
end-users.
Microsoft OneDrive 
Repair PC systems, replace PC components, DropBox 
update software, and install
Kaseya BMS Service 
software as needed.
Desk
Setup new workstations and move LogMeIn Rescue 
workstations as needed by end-user and
Maas 360 
management.
Provide user support for PC related issues and
managed request through track-it ticket  SOCIAL MEDIA
software.
Help Desk Technician
USA Truck, Inc., Van Buren, AR
05/2015 – 05/2017

Manage tape library systems and track @Patrick
operational processes. Quarles
Enter work orders into tracking system to
manage end-user issues.

1704 Riley Circle, Alma 72921