TLIX4028

Apply Knowledge of Logistics

Learner Workbook
Table of Contents ................................................................................................................................
Instructions to Learner ........................................................................................................................
Assessment instructions ....................................................................................................................
Assessment requirements .................................................................................................................
Candidate Details ................................................................................................................................
Assessment – TLIX4028: Apply Knowledge of Logistics ....................................................................
Activities .............................................................................................................................................
Activity 1A ..........................................................................................................................................
Activity 1A checklist – for assessor ....................................................................................................
Activity 1B ..........................................................................................................................................
Activity 1B checklist – for assessor ....................................................................................................
Activity 1C ..........................................................................................................................................
Activity 1C checklist – for assessor ....................................................................................................
Activities ............................................................................................................................................
Activity 2A ..........................................................................................................................................
Activity 2A checklist – for assessor ....................................................................................................
Activity 2B ..........................................................................................................................................
Activity 2B checklist – for assessor ....................................................................................................
Activity 2C ..........................................................................................................................................
Activity 2C checklist – for assessor ....................................................................................................
Project 3 .............................................................................................................................................
Project 3 ............................................................................................................................................

Project checklist – for assessor

Case Study ...........................................................................................................................................
Case Study ........................................................................................................................................

Case Study checklist – for assessor

INSTRUCTIONS TO LEARNER
Assessment instructions
Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment
task and the terms and conditions relating to the submission of your assessment task.
Please consult with your trainer/assessor if you are unsure of any questions. It is important
that you understand and adhere to the terms and conditions, and address fully each
assessment task. If any assessment task is not fully addressed, then your assessment task
will be returned to you for resubmission. Your trainer/assessor will remain available to
support you throughout the assessment process.
Written work

Assessment tasks are used to measure your understanding and underpinning skills and
knowledge of the overall unit of competency. When undertaking any written
assessment tasks, please ensure that you address the following criteria:
Address each question including any sub-points

Demonstrate that you have researched the topic thoroughly

Cover the topic in a logical, structured manner

Your assessment tasks are well presented, well referenced and word processed

Your assessment tasks include your full legal name on each and every page.

Active participation
It is a condition of enrolment that you actively participate in your studies.
Active participation is completing all the assessment tasks on time.
Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own.Plagiarism is a serious act and may result in a learner’s
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor.The following list
outlines some of the activities for which a learner can be accused of plagiarism:
Presenting any work by another individual as one's own unintentionally

Handing in assessments markedly similar to or copied from another learner

Presenting the work of another individual or group as their own work

 Handing in assessments without the adequate acknowledgement of sources
used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will
be organised to discuss this with you, and further action may be taken accordingly.
Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact,
the result in whole or in part of unauthorised collaboration with another person or
persons. Collusion involves the cooperation of two or more learners in plagiarism or
other forms of academic misconduct and, as such, both parties are subject to
disciplinary action. Collusion or copying from other learners is not permitted and will
result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS
Office. Handwritten assessments will notbe accepted (unless, prior written
confirmation is provided by the trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not
Satisfactory (requires more training and experience).
Once the learner has satisfactorily completed all the tasks for this module the
learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the
relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from
your assessor and will be given another chance to resubmit your assessment
task(s). If you are still deemed as “Not Yet Competent” you will be required to re-
enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with
such information/evidence, subject to privacy and confidentiality issues.We retain this
right at any time, including after submission of your assessments.
Confidentiality

We will treat anything, including information about your job, workplace, employer,
with strict confidence, in accordance with the law.However, you are responsible for
ensuring that you do not provide us with anything regarding any third party including
your employer, colleagues and others, that they do not consent to thedisclosure of.
While we may ask you to provide information or details about aspects of your
employer and workplace, you are responsible for obtaining necessary consents and
ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not
happy with your assessment and/or the outcome as a result of that treatment, you
have the right to lodge an appeal.You must first discuss the issue with your
trainer/assessor.If you would like to proceed further with the request after discussions
with your trainer/assessor, you need to lodge your appeal to the course coordinator, in
writing, outlining the reason(s) for the appeal.
Recognised prior learning
Candidates will be able to have their previous experience or expertise recognised on request.

Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified
needs immediately.
CANDIDATE DETAILS
Assessment – TLIX4082:Apply Knowledge of Logistics
Please complete the following activities and hand in to your trainer/assessor for marking.
This forms part of your assessment for TLIX4082:Apply Knowledge of Logistics
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with
the exception of where I have listed or referenced documents or work and that no part of
this assessment has been written for me by another person. I also understand the
assessment instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of
the learners involved should be provided below:
This activity workbook has been completed by the following persons and we
acknowledge that it was a fair team effort where everyone contributed equally to
the work completed.We declare that no part of this assessment has been copied
from another person’s work with the exception of where we have listed or
referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
ACTIVITIES
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).

Where applicable, a signed observation by either an approved third party or the assessor will
need to be included in these activities as proof of completion.
Activity 1A
Estimated 20 Minutes
Time
Objective To provide you with an opportunity to identify main purpose of Logistics in
accordance with organisational requirements
1. List types of Logistics and explain them.
2. Explain Linfox logistics, their strategies (including graphs and pie
chart/balance score card), education programmes and their main reasons
for growth.

1. Types of Logistics:
Return Logistics:
Many logistic companies advertise for the
several products as there products will perform better over a
period of time than any other companies product, in this regard
the costumers look forward to take those products whose liability
lasts for long. But similarly companies cannot assure that there
every product will perform equally better, some products may
not perform as they are displayed in the advertisement.
Such products need to be brought back to company as not to
spoil the good image of company, that product is then recycled.
Return logistics is more significant when defected stock is to be
immediately be recalled and control the adverse effects of it.
Military Logistics:
The type of logistics in which you ensure a
safe movement of military forces and taking care of their
maintenance. It basically deals with design of material,
development of material, acquisition of material, storage of
material, distribution of material, maintenance of material,
evacuation of material and disposition of material all together.
Providing all those facilities is the main theme of military
logistics.
Third Party Logistics:
The 3PL is a business that provides a variety
of different logistic facilities under one roof. A client needs
transportation management or distribution management so that
can be done via 3PL by using their employees and resources.
This usually is a long term project where clients need to ensure
they have a healthy amount of time to get there work done.
Fourth Party Logistics:
Fourth party logistics is used when you need a
supply chain solution for procurement purposes, a different
logistic technique in which the supply chain solution is provided
by another source.
 Inbound Logistics:
In this type of logistics there are different
delivery chains depends on transportation and time. The delivery
of product in time with minimum cost is the essential point of
inbound logistics.
Outbound Logistics:
This type of logistics is used to manage the
finished items/goods in retail shops to be available to
consumers, for this purpose they are supposed to manage
timely delivery of product, transportation and management.

2.
Linfox Logistics:
A logistics company established by Lindsay Fox in
Australia in the yearm1956. This company provides supply chain
solutions to the largest companies. Linfox is master in complex
supply chains, distribution operations and warehouse
management.
Strategies:
Delivering big supply chains with ease under low
cost and fast delivery is there basic strategy with which they
satisfies there costumers. They use the latest technologies for
supplying material with simplified logistic channels. On the other
hand they provide complete Safety and Quality of the product
upon delivery that appeals the costumers more to choose Linfox
Logistics.
Education Programs:
Linfox offers Graduate Program to many
students which helps them in them launch their logistics career
through their logistics program, as well as they do have a Cadet
Program as well which helps young people to involve in practical
training and developing skills for logistics.
Source for Growth:
Reliability, time management, timely delivery is
the key for their growth. As they keep on increasing the solutions
for supply chain as well as enhancing safety and quality of
product delivery is also enhancing their growth rate.
Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:
Learner’s
signature

Assessor’s
signature
Activity 1B
Estimated 20 Minutes
Time
Objective To provide you with an opportunity to determine scope of logistics in
accordance with organisational requirements
1. Policies and structure of Linfox logistic VS any competitive logistic company?
Explain Australian Logistic Industry.

Linfox is a leading company in Australia and New Zealand, a

largest business icon in Australia. They provide different
solutions for export and import of supply chains as other
companies don’t have such services. The employees are
competitive and dedicated to their work. However big the supply
chain is Linfox never back of their work and provides ease to
their customers. The staff for Linfox has opportunities to work
ads well as study in such environment. Easy and relax
environment for work provides efficient use of different
thoughts. The management is different from other companies
as there management manages everything to different extend
that is a cause of being the leading business in Australia. Vast
expanded group which have different process of shipping as
well as highly qualified staff for different jobs.

Logistics is an important element in the production of a nation.

An average of about 8.6% of nations GDP consists of true
logistics industry. In Australia the logistics has major role in bulk
export trading. The Australian logistics make possible the lowest
costs for supply chains. Logistics industry is playing a great role
in increasing Australian economy. It also possesses airfreight
that can deliver overseas with great ease and expanding their
work frame in other countries as well.
Activity 1B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
Performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:

Learner’s
Signature

Assessor’s
Signature
Activity 1C
Estimated 30 Minutes
Time
Objective To provide you with an opportunity to make a report.
List three occasions and explain when a logistic company may choose to conduct
an audit.
“Scope of audit” The main objectives of the audit are known as the primary
objectives of the audit.
Your points of audit are below:
*Examining the system of internal check.
*Checking arithmetical accuracy of books of accounts.
*Verifying posting.

Examining the system of internal check:

In internal check there are few things to be
considered as first is the TAT(Turn Around Time). The drivers do
know about the time they leave the company and the time they
come back. As this can cause the difference in rates so there
should be a check on this to ensure legal billing has been made.
Secondly, the auditor should check the hick in prices as the
increase in diesel prices or toll taxes and should apply his
experience to give an opinion in the audit report.
The auditor should keep a check on utilization of
capacity in truck, usually transporters charge for the full truck so
the auditor should check the loading capacity and the material
loaded per truck. If the delivery for a certain product is late so the
late delivery payment is recovered or not, the auditor should keep
an eye on that aspect too.
Checking arithmetical accuracy of books of accounts:
Accounts audit is the main audit in any company
that should be emphasized on with great importance. As many
companies have non-salaried employees who are paid per hour
basis or daily wages. Those employees salary is once maintained
in the account and as if the salaries given are properly mentioned
in the accounts record. Every transaction and addition of money is
well maintained. The auditor should check the accounts record
thoroughly whether there is no difference in auditor’s calculations
and the record.
Verifying posting:
Audit for delivery of items should be conducted as
if the items are delivered to the exact location where it was asked
or is there a problem in delivering chain or complaints from the
costumers on good not to be delivered on time or not delivered on
the desired destination. The auditor should look for the
destinations in record and the products delivered location with time
estimation.
Activity 1C checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:

Learner’s
signature

Assessor’s
signature
ACTIVITIES
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).

Where applicable, a signed observation by either an approved third party or the assessor will
need to be included in these activities as proof of completion.
Activity 2A
Estimated 30 Minutess – 1Hour
Time
Objective To provide you with an opportunity to identify main purpose of Logistics in
accordance with organisational requirements
You are working on ABC transport and you have been advised to pick up
a
package from a customer. What information you need to ensure
successful
delivery of the package.

As a worker of ABC Transport I’ll take the package to be

delivered from the customer and will inquire about the
object or material, what is it and what shape it has to
confirm that its not a fragile item as if the item to be
delivered is fragile so I must take a specific packaging to
ensure the safe delivery of product. Secondly, I’ll weigh the
product so that I may be able to tell the charges for its
delivery to the customer and may ask him what time he
needs his item to be delivered, either its fast delivery, one
day delivery or the normal delivery.
After all these initial steps I’ll pack the material in
the most suitable packaging and will ask the customer for
the details about the delivery location and any contact
number of the person or company this material is to be
delivered so that the driver may contact the concerned
person and drop the package to that particular person.
Detailed and accurate address must be needed as it is the
most important information that is required. In other details
i’ll ask the customer for zip code the name of the
person/company to whom the product may deliver to.
Next information is about the customer who came for
shipment of that product to as if in case we are unable to
deliver the product to the specified person, we may deliver
it back to the customer which never happens as we assure
for safe and confirmed delivery of each and every product.
His phone number, address and name is required for entry
in our system. All the details are added further to the
system for record and generation of shipment slip to be
given to customer which contains the tracking ID of product
through which he can check the status of his delivery.
The final step is to take signatures of the customer
and label a bar code on the packaging, then to seal that
packaging properly and place It in the desired shipment
way chosen by the customer.
Activity 2A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:
Learner’s
signature

Assessor’s
signature
Activity 2B
Estimated 30 Minutes – 1 Hour
Time
Objective To provide you with an opportunity to determine scope of logistics in
accordance with organisational requirements
Customer has advised you that the package is fragile, how will you handle it?
List different types of goods you might encounter working in the logistics field.

To handle fragile package following steps should be taken for the

safe delivery of package:
 First of all the thing to care about is the box chosen for
package must be right sized. Doing this will control the
shipping cost as well as the box fits best to the package
should require less padding inside the box. Ideally the box
of package should have no more no less than 2 inches of
space on all sides. You can order custom shipping boxes for
certain fragile packages rather than using extra padding
inside.
 Second step is the box you choose for delivering fragile
packages are made of high quality. Packaging material is
important to ensure that your items are delivered scratch
less to the customers. The breakable items should get
packed in the boxes where they can’t break and costumers
don’t claim a replacement of product.
 Use of bubble wrap in packing fragile item makes a good
sense. Better use some bubble wrap inside when wrapping
a breakable material. Too much of bubble wrap is also bad
in a sense that customers while un boxing their items can
break themselves.
 Fourth step you can take is to surround the 2 inches left
inside box with some material like bubble wrap, padding or
air pillows. It will make the item inside unmovable inside the
box and will be easy for shipment.
 The final step is to mention on the box Fragile. This will
prevent the package from dropping down or damaged.
“Handle with care” or “Fragile” must be printed on boxes
with fragile items.

In logistics we can encounter a number of goods that are

fragile contains glass made material, porceline, ceramics,
house hold appliances.
Activity 2B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:

Learner’s
signature

Assessor’s
signature
Activity 2C
Estimated 30 Minutes - 1Hour
Time
Objective To provide you with an opportunity to make a report.
1. Any adjustments by a customer or staff should be recorded.
Reasons/advantages/procedures to record and later sending it to
the report officer.

In case while working in a Logistics company or using

its services a customer or staff person feels difficulty in
doing something and feels that this should be enhanced
or done in some other ways, He/she can take down that
particular adjustment. For that purpose a specific
system is made. That system can either be soft copy or
hard copy but proper record should be maintained by
any staff member to note down if there are any
adjustments regarding the delivery or packaging or any
other query.
Reasons:
Sometimes there are queries about delivery, packaging
material or cost so those queries should be noted down
and any recommendations about that should be kept in
record for the betterment of Logistics Company. This
will help in increase demand if the customer needs are
fulfilled properly. Staff can also put forward any
recommendations, as this will help them work more
efficiently and easily. The reputation of any logistics
company depends upon its services provided. Any
positive recommendation will help the company itself as
well as its employees and ease for its customers.
Advantages:
Adjustments and recommendation always helps a
company in performing according to customers
expectations and increasing their services standard in
the market. Recommendations for betterment of system
will help the staff members in doing the work with more
ease and performing their best to save time of
customers. A well organized service for customers will
also increase their market value.
Procedure:
Procedure for recording recommendations should be
easy for customers as well as for staff members so that
they could easily convey their ideas that could be
worked on. It can either be computerized system to
maintain the record or can be a hard copy based
system which should further be easy to convey to
Report Officer for action to be taken.
Activity 2C checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:

Learner’s
signature

Assessor’s
signature
ACTIVITIES
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).

Where applicable, a signed observation by either an approved third party or the assessor will
need to be included in these activities as proof of completion.
Activity 3 Project
Estimated 1 Hour
Time
Objective To provide you with an opportunity to identify main purpose of Logistics in
accordance with organisational requirements
1. This project report is required to assess your knowledge about
logistics and specific to check your ability of decision making and
support to operations and the capability of logistics.

You need to conduct a research before writing this report. Your

answers must be satisfying the assessment requirement of this unit.

You should be covering at least 800 – 1000 words.

*How will you determine logistics requirements?

*Is it necessary to analyze the information in logistics?
*Why any of the adjustments or recommendations should
be documented?
*What can be done with the outcome of any information by
a customer?
*Is there any requirement to identify when obtaining the
information from a customer?

How will you determine logistics requirements?

A Logistics Company is a firm that delivers products

from one place to the other. For that purpose there
should be a working environment where you can hire
employees under a roof. For supply chain solutions
there should be solution experts who provide solutions
for bulk supply. Transportation should be maintained to
supply products on time, the transport requirement
depends on the services that company provides. If
there is a service for shipment between cities so there
should be trucks, vans for fast shipment of products
from one place to the other. For long distance
shipments like if the company provides an international
shipment service so for that purpose there should be a
cargo airplane to deliver the shipments abroad.
Airplane cargo can be hired from any airline or the
company can buy their own cargo depends on the
business. There should be a different type of
employees hired for the company with different task to
do, like for packaging of products that are supplied and
for initial information to be taken in record from
customers. Loading and unloading of products is
another important job that should be done with care
and proper management. Different tasks will need
different type of employees that are perfect for the job
they are hired for.
Is it necessary to analyze the information in logistics?

Gathering information is the essential part in logistics

as the information will have to be accurate and precise
for safe delivery of product to the desired place.
Precision of product will help the staff to search that
location easily and upon need they can contact the
customers if there is any ambiguity in finding location.
Address for final destination, name, post code and
phone number of the specified person is a must take
information for safe delivery of product. Customer who
came in the office for shipment purpose must provide
the complete information of the receiver and also his
own information in case if the staff is unable to find the
location or the specified person is unavailable, the
sender will be informed for any problem that may
occur. The information is saved on the system for
keeping a record as well as placed on the package
and list as well for delivery on desired date. Analyzing
information is the most important part in logistics as
everything is based on the information provided. As
much precise the information is it will be easy to
deliver that product fast and on desired location.
Why any of the adjustments or recommendations should be
documented?

The logistics company runs on the basis of its

customers, so its important to note down the
recommendations or adjustments that the customers
refer. Recommendations and adjustments are also
made from the staff who works in the company if they
feel their work should be easier by any adjustment
made in the system. Feedback always is useful when
working in a business environment to emphasis on
things where the company lacks. To take care of the
needs of customers so that customers may not shift
towards other logistics. When you are in market
competing with other logistic companies, you need to
be a bit different from others and take care of the
feedbacks of customers to develop a comfortable
interaction of staff and customers. Proper way of
tracing the parcel should be maintained so that
customers feel convenient in knowing the status of
their parcel. Those recommendations recorded are
then forwarded to the report officer who can find
solutions to work over those recommendations and
provide a better service to both the customers and
staff as well. A weekly or monthly record must be
forwarded to the report officer so that early alterations
are made. That will help in increase of customers for
the company and also increase the service standards
in market.
What can be done with the outcome of any information by a
customer?

Allot of clarity and easiness is made by the information

the customer provides about the shipment. The very
first important information a customer can provide is
about the product, what that product is and where it is
to be sent. Staff can know what packaging is good for
that product as if the product is fragile, the customer
will tell about the fragile item and should be handled
with care. The packaging will be according to the
material of product. For fragile product the packaging
must contain such packaging in which the product
inside don’t move much. What time the package may
deliver to the receiver, either same day delivery or
normal delivery time. Information about the receiver
will help staff an easy delivery to the mentioned
delivery area and person to whom the product is
delivered to. The customer provided information must
be sufficient enough for the staff to work out easily.
Sender’s information must also be accurate as is the
receivers information. Sender’s information is required
to make a decision in case the receiver is not available
to receive the parcel.
Is there any requirement to identify when obtaining the
information from a customer?

The product is identified by the logistics staff that what

material will be used for safe packaging of the product
to carry out safe delivery to the customers. Information
of receiver is basic requirement for the company that
location of receiver must be identified and the
specified route which suits the best for transportation.
If the item is fragile and to be handled with care then
special box is used for its packing and also to mention
fragile or handle with care on the box. Phone numbers
that are provided by the customer are working and the
staff may feel easy to deliver the product in time. As
the information is recorded in system too for later
purposes so the information should be identified that
the saved information and given information from the
customer both are the same. The transportation used
for the product delivery must be identified seeing the
information provided by the customer.
Activity 3 checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:
Learner’s
signature

Assessor’s
signature
ACTIVITIES
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).

Where applicable, a signed observation by either an approved third party or the assessor will
need to be included in these activities as proof of completion.
Case Study
Estimated 1 Hour
Time
Objective To provide you with an opportunity to conduct a case study.
Linfox is a logistics and supply chain company established in Australia by Lindsay
Fox in 1956. The company started with one truck operated by Fox. With the
acquisition of Armaguard from Mayne Group in 2003 and FCL in 2006, it is now
the largest privately owned supply chain solutions company in Asia Pacific.
Linfox Logistics operates 3.2 million square metres of warehousing and 5,000
vehicles across 10 countries, and employs more than 23,000 people in Australia,
New Zealand and Asia. Linfox specialises in complex supply chain design, IT
systems integration, distribution operations, linehaul, freight forwarding, and
warehouse management.

Across Asia Pacific, Linfox provides logistics services to the world’s largest
miner, delivers 4.5 billion litres of fuels, 15 million pallets of goods to retailers
and serves nine of the Asia Pacific region's top ten Fast-Moving Consumer
Goods producers.

Linfox operates in countries including Australia, New Zealand, Indonesia,

Thailand, Malaysia, Vietnam, China, Hong Kong and India. Linfox is the second-
largest road freight company in Australia.

Ques 1. What education programme Linfox is running for their employees?

Ques 2. Do employees face any issue when they study as well as they work?

Ques 3. By doing research you need to write your recommendations if Linfox

should change any of their policy or strategy.
For reference you can go to https://www.linfox.com/

Ques 1. What education programme Linfox is running for their employees?

Linfox is currently running cadet program in which they take young
people to develop skills for development and working in logistic
company environment. This is done by practical training through
different steps and the youngsters lead to join logistics as their
future job or develop their own set up for logistics.
Second program they are running for the cause of growth in
logistics field is the logistics career which helps student to choose
logistics as their career with a graduate degree in logistics
management. Few universities have this subject for those
students who look forward to study in this field and in future to
work in a logistics environment.
They do have other career resources programs as well as
indigenous engagement programs which help the employees to
gradually increase their skills while working.

Ques 2. Do employees face any issue when they study as well as they work?

The employees of the firm who work as well as studies do need

adjustments to their working hours and studying hours, the
company itself reduces the burden of work on such employees
who want to work and side by side want to establish themselves
through studies in different programs offered by the organization.
These programs do have different timings that lead the workers to
complete their work in time and don’t have any problem in studies
as well.

Ques 3. By doing research you need to write your recommendations if Linfox

should change any of their policies or strategies.

The communication pattern is to be improved among the staff as

the seniors should help out the junior workers. Experienced staff
must help out juniors. Proper leave criteria should be mentioned
for the workers. Working hours and holidays must be notified to
the worker.
Case Study checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills,
knowledge and performance as relevant to the unit activity. Indicate in the table below
if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if
reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to Yes No
assess the competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner Yes No
for the activity? (Please circle)

Comments

Provide your comments here:

The learner’s
performance Not yet satisfactory Satisfactory
was:

If not yet satisfactory, date for reassessment:

Feedback to learner:
Learner’s
signature

Assessor’s
signature