Issue: 01

Revision: 00
Code: SOP-M-01/01

Course Outline For

QMS ISO 9001 & EMS ISO 14001

(3-Months Duration)
QMS ISO 90001 & EMS ISO 14001 (03-Months)

Training Objectives:

Pakistan is a developing country and its private sector has shown great
progress over the years but still many organizations and companies lacks basic
quality management system requirement that effects the overall performance
of an organization or company.

ISO 9001, training course has been designed to help the organizations
demonstrate commitment to quality and customer satisfaction, as well as
continuously improving quality management systems (QMS). Its objective is to
provide participants with an overview of the purpose and requirements of ISO
9001as a tool for business improvement.

ISO 14001 is the business improvement tool that helps organizations

implement a flexible and robust environmental management system, making
them more resilient and sustainable. It brings environmental management into
the heart of an organization, complementing business strategy and helping
improve environmental performance over time. It’s a framework which helps
organizations to focus on the increasing expectations of customers and other
stakeholders, as well as regulatory requirements
QMS ISO 90001 & EMS ISO 14001 (03-Months)

Course Salient:

Entry Level Bachelor’s degree.

Name of Course QMS ISO 90001 & EMS ISO 14001

Duration of Course 03 Months

Total Training Hours 360 Hours

Training Methodology Class Room Trainings, Workshops,

Presentations, Role play exercises

Medium of Instruction English

QMS ISO 90001 & EMS ISO 14001 (03-Months)

Learning Outcomes:

After successful completion of this course, the participants will be able to:

ISO 9001:2015

 Understand the purpose of a QMS

 Explain the principles of quality management
 Grasp the application of risk based thinking and determining
opportunities
 Sequence and interaction of QMS processes
 Terms and definitions.
 Introduction to ISO 9001:2015
 Appling the requirements of ISO 9001:2015
 Documented information to control organization’s QMS
 Relationship between external & internal issues and requirements of
interested parties,
 The knowledge and skills required to perform internal audits of
quality management systems against ISO 9001:2015

ISO 14001:

• Understand the purpose of EMS

• Grasp the application of risk based thinking and determining
opportunities
• Terms and definitions.
• Introduction to ISO 14001:2015
• Appling the requirements of ISO 14001:2015
• Documented information to control organization’s EMS
• Relationship between external & internal issues and requirements of
interested parties,
• Understand the processes and techniques used for the assessment
and management of environmental aspects and impacts
• The knowledge and skills required to perform internal audits of
environmental management systems against ISO 14001:2015
QMS ISO 90001 & EMS ISO 14001 (03-Months)

SCHEME OF STUDIES
QMS ISO 9001 & EMS ISO 14001
(03 Month Course)

Module 01
Total
Sr. # ISO 9001 (Topics)
Hrs.

1 1. Introduction to QMS 9001

2 2. Process Based QMS

3 3. Risk Based Thinking

4 4. PDCA Model

5 5. Aim of an Quality management system

6 6. Terms and definitions used in ISO 9001:2015

7 7. An Overview of ISO 9001:2015;

8. Context of the organization

8.1 Understanding the organization and its context

8 8.2 Understanding the needs and expectations of interested parties
8.3 Determining the scope of the quality management system
8.4 Quality management system and its processes

9. Leadership

9.1 Leadership and commitment

9.1.1 General
9 9.1.2 Customer’s focus
9.2 Policy
9.2.1 Establishing the quality policy
9.2.2 Communicating the quality policy
9.3 Organizational roles, responsibilities and authorities
QMS ISO 90001 & EMS ISO 14001 (03-Months)

10. Planning
10.1 Actions to address risks and opportunities
10 10.2 Quality objectives and planning to achieve them
10.3 Planning of changes

11. Support

11.1 Resources
11.1.1 General
11.1.2 People
11.1.3 Infrastructure
11.1.4 Environment for the operation of processes
11.1.5 Monitoring and measuring resources
11.1.6 Organizational knowledge
11.2 Competence
11 11.3 Awareness
11.4 Communication
11.5 Documented information
11.5.1 General
11.5.2 Creating and updating
11.5.3 Control of documented information

12. Operation

12.1 Operational planning and control

12.2 Requirements for products and services
12.2.1 Customer communication
12.2.2 Determining the requirements for products and services
12.2.3 Review of the requirements for products and services
12.2.4 Changes to requirements for products and services
12.3 Design and development of products and services
12 12.3.1 General
12.3.2 Design and development planning
12.3.3 Design and development inputs
12.3.4 Design and development controls
12.3.5 Design and development outputs
12.3.6 Design and development changes
12.4 Control of externally provided processes, products and services
12.4.1 General
12.4.2 Type and extent of control
12.4.3 Information for external providers
QMS ISO 90001 & EMS ISO 14001 (03-Months)

12.5 Production and service provision

12.5.1 Control of production and service provision
12.5.2 Identification and traceability
12.5.3 Property belonging to customers or external providers
12.5.4 Preservation
12.5.5 Post-delivery activities
12.5.6 Control of changes
12.6 Release of products and services
12.7 Control of nonconforming outputs

13. Performance evaluation

13.1 Monitoring, measurement, analysis and evaluation

13.1.1 General
13.1.2 Customer satisfaction
13.1.3 Analysis and evaluation
13
13.2 Internal audit
13.3 Management review
13.3.1 General
13.3.2 Management review inputs
13.3.3 Management review outputs

14. Improvement

14.1 General
14
14.2 Nonconformity and corrective action
14.3 Continual improvement

Total
QMS ISO 90001 & EMS ISO 14001 (03-Months)

SCHEME OF STUDIES
QMS ISO 9001 & EMS ISO 14001
(03 Month Course)

Module 02

Sr. # ISO 14001 (Topics) Total Hrs.

1 1. Introduction to EMS

2 2. Aim of an environmental management system

3 3. PDCA Model

4 4. Risk Based Thinking

5 5. Process Based EMS

6 6. List of Environmental Aspects

7 7. Terms and definitions used in EMS ISO 14001:2015

8
8. An Overview of ISO 14001:2015;

9. Context of the organization

9.1 Understanding the organization and its context

9 9.2 Understanding the needs and expectations of interested parties
9.3 Determining the scope of the environmental management system
9.4 Environmental Management System

10. Leadership

10.1 Leadership and commitment

10 10.2 Environmental Policy
10.3 Organization Role Responsibilities and Authorities
QMS ISO 90001 & EMS ISO 14001 (03-Months)

11. Planning

11.1 Actions to address risks and opportunities

11.1.1 General
11.1.2 Environmental aspects
11.1.3 Compliance obligations
11
11.1.4 Planning action
11.2 Environmental objectives and planning to achieve them
11.2.1 Environmental objectives
11.2.2 Planning actions to achieve environmental objectives

12. Support

12.1 Resources
12.2 Competence
12.3 Awareness
12.4 Communication
12.4.1 General
12 12.4.2 Internal communication
12.4.3 External communication
12.5 Documented information
12.5.1 General
12.5.2 Creating and updating
12.5.3 Control of documented information

13. Operation

13.1 Operational planning and control

13
13.2 Emergency preparedness and response

14. Performance evaluation

14.1 Monitoring, measurement, analysis and evaluation

14.1.1 General
14.1.2 Evaluation of compliance
14 14.2 Internal audit
14.2.1 General
14.2.2 Internal audit program
14.3 Management review
QMS ISO 90001 & EMS ISO 14001 (03-Months)

15. Improvement

15.1 General
15 15.2 Nonconformity and corrective action
15.3 Continual improvement

Total