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Key Differences
ITIL V3 ITIL 4
Lifecycle focus: Service Value System Focus
• Service strategy
• Service design
• Service transition Guiding Principles
MPROVEME
ICE I NT
RV •C
L SE ON Practices
UA TI
IN
Ser
ion
N
T
Continual
N
UA
vi
s it
CO
Improvement
L
SE
ce
n
T •
RV
Tra
ice Strate
O
rv
ICE I
ROVEMEN
pe r
Service
gy
MPROVEMEN
ation
ITIL ®
E IMP
Political Economical
Factors Factors
VIC
1 2
T•
Organizations Information
ER
ON
Se
rvic n
UA
e Desig
TI
Products
N
N UA
TI L & Services
ON C RV
SE
T• IMPROVEMEN
ICE Environmental Social
Factors VALUE Factors
AWARDING BODY
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