CORE  COMPETENCY  
CATEGORIES  

  Principles  of  
Operations  
www.mazcons.com Management  
  Inventory  Management  
Total  Quality  
Management  
Fundamentals  of  Operations   Assessing  Productivity  

Management   Break-­‐even  Analysis  

Business  
  Communication  
PROGRAM DESCRIPTION Use  of  
  Technology/Managing  
Technology  
All organizations require efficient and effective processes to satisfy their internal
Operations  Strategy  
and external customers by producing high quality goods and services at
affordable prices. To achieve this, organizations embrace the fundamental Process  Management  
principles underlying operations management. Our Fundamentals of Operations Waiting  Lines  Model  
Management training program was carefully designed by industry experts to Location  &  Logistics  
equip current and future operations management specialists with the requisite
Layout  Strategy  
skills to be successful in any organization that requires such specialists. During
this 45-hour training program, participants will be equipped with the necessary Supply  Chain  
knowledge and skills to increase efficiency in their operations department. Management  
Forecasting  Techniques  
-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐  
Decision  Making  
Upon successful completion of this training program, participants Principles  
should be able to: Key  Performance  
Indicators  
§   Apply the key principles of operations management to various situations  
§   Apply inventory management principles and practices to various situations RELATED  
§   Use Total Quality Management (TQM) techniques to improve operational COMPETENCY  
efficiencies in an organization CATEGORIES  
§   Evaluate productivity in an organization
Professionalism  in  the  
§   Apply the concept of Break-even Analysis to various operational situations
Workplace  
§   Use suitable business communication tools and strategies to build and
maintain customer relationships Ethics  and  Operations  
§   Use and manage appropriate technology to increase operational efficiencies Management  
within an organization Time  Management  
§   Apply sound ethical principles to various operational situations
Communication  Tools  
§   Use various operations strategies to improve process flows and layout
designs Use  of  Technology  
§   Apply forecasting techniques to various operational requirements Customer  Service  
Principles  

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