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CHAPTER 1
INTRODUCTION
Preface
The start-up game is a risky business, and for many entrepreneurs navigating the
competitive landscape and securing the funding needed to survive is a significant hurdle
that isn’t easily overcome. The truth is, there is a limited amount of funding available to
start-up founders and innumerable new ventures born every day that will be competing
for it.
To raise the money to finance these activities, many of them go to lending firs instead of
the commercial banks. This is because lending firms are more lenient in their
requirements, offer lower interest rates, and process loan faster. Many entrepreneurs set
Today’s lending company in the Philippines differs in their credit and collection policy.
Having an effective credit and collection policy also means the money of the entity are
The objective of this study is to provide an improved and effective credit and collection
policy. This is to provide the entity a proposal that will help them to avoid collection
Company Profile
problems encountered by the stallholders at the Mariano Nocom Maarket who were
informed to vacate their stalls for the purpose of renovating the said market, but later on
found out that the management of the said market has no-intention of restating their stall
rights. Since vending is the only source of their income they need to look for new stall or
market but unfortunately because of lack of capital, most of the stallholder dispersed and
majority became vendors in the flea market because no financial institution like bank trust
on them in granting loan as their fresh capital. So they become victim of so called FIVE-
SIX(5-6). Since 5-6 has high interest rate, it become a burden to the vendors because most
of their income goes to the high expenses of their borrowings. There were times that they
With the help of the so called CUATRO CANTOS, they organize the vendors and informed
them that for them to uplift their living and not to become victim of high financing they
need to form a cooperative. In a week time, 250 vendors attended the orientation and
agreed to became a full pledge registered cooperative in 1977. It was organized for the
purpose of serving the common needs of the small vendors affected by the demolition of
the above mentioned market who are continuously needing capital and fall victims of loan
sharks or money lenders conducting business surrounding the Shrine of Our Mother of
Their initial capital come from the Php. 100.00 share capital contribution of 250 vendors
and some of them gave Php. 200.00 and they collected a total amount of Php 34,000.00
encourage themselves not to patronize the loans sharks or 5-6 and let the cooperative
provide them their capital needs. They also encourage all members to participate in the
capital build-up and since then the cooperative eventually improve their lives. They can
send their children to school and because of the cooperative they have now legitimate
stalls. It brings impact to the community and the reason why majority of the vendors in
In the early 80’s, BVDC was one of the fastest growing cooperative in the country. Having
Php 700,000 share capital in 1980 it became Php 3.5 Million in the next two years. In 1986
it acquired its own lot and built a 4 story building. At that time only few cooperatives have
established its own building came merely from the share contribution of its member and
From there BVDC expands its services to its members because aside from providing loans
to members for productive and providential purposes, it provides stall and space rental
and storage facilities for the first and second floor of its own building.
community in the whole area of Baclaran, including its nearby areas wherein the services
of BVDC can accommodate them, especially those individual entrepreneurs who need
additional capital for them not to become a victim of high financing institutions.
BVDC also provides benefits to its members like Damayan Program, Hospitalization
Program, and Health Care Benefits. On this Health Care Program, the member, including
his immediate family can avail unlimited check-up at BVDC’s own clinic located at their
building. The BVDC is also now a partner of PHILHEALTH, SSS, and PAG-IBIG Home and
Mutual Fund not only as an agent but also by helping its member in facilitating their
membership. The Cooperative also introduced the educational savings, wherein the coop
helps its members to assure for the education of their children. BVDC also enter in market
management in which the cooperative acquires other markets for its members. They
acquire a new market located at Bayanihan Street that can serve 86 stalls for their
members. This is the start of their goal to provide stalls for all of their ambulant members.
The cooperative also provides car loan and property acquisition loan. It also open Salary
Loan to non-entrepreneur or salary based members for their provident needs and help
them to start business by providing livelihood trainings and initial capital. With these new
services we can say that cooperative is the wealth creations of its members.
The cooperative as part of its social responsibility and concern for the community is giving
‘Pamaskong Handog’ to more or less 500 indigent residents of Baclaran and nearby areas
yearly, aside from conducting Free Medical, Dental and Optical Mission during its
anniversary. BVDC is also extending relief goods and assistance to victims of calamities
and tragedies. BVDC is also a partner of Barangay Baclaran in their Health Program and
one of them is the Regular Feeding Program and sponsoring and funding 60 malnourished
The cooperative is extending livelihood programs not only to its members but also other
technical trainings and education. On the past three years, the cooperative has numerous
livelihood trainings like Hair cutting, Soap Making, Basic Reflexology, Candy making,
trainings are with coordination with the Paranaque Livelihood Resource Management
Cooperative is the number one partner of Barangay Baclaran in uplifting the way of living
of its constituent. As a matter of fact, BVDC has a set in Barangay Development Plan and
BVDC has also lots of sponsorship and supports on the youth and other groups and
students in Baclaran to encourage them to save for their future. It conducts contests like
essay writing contest, poster making contests and other to all schools in Barangay
Baclaran to enhance and explore the talents of the students every three years.
BVDC is very active in promoting the cooperative in the city of Paranaque. All activities
Now cooperative has 315 Million in Assets with 6,018 members or a ratio of around Php
52,300 per member (average). The cooperative also expands its operation with two
satellite offices located in Pasay and Zapote, Bacoor and aims to add at least 1 new office
a year.
Mission Statement
resources, strengthen advocacy and good governance thru capability building to attain
Vision Statement
A strong and viable cooperative that respond to the socio-economic welfare and
Research Issue
During the visit of the researchers to the principal place of the business some problems
1. The cooperative shows lack of adaptation of new technology needed to provide much
Their traditional way of recording the current loans and collections is not efficient. We
observed that they do not recognize the more accessible way of data gathering and
Relates to their way of communication which is via phone calls, they are really having hard
time to reach members because not all of them are responding. And even the exact
location of the cooperative is not easy to locate, especially if you are not familiar to the
place.
Each collectors and members have their own booklets which serves as their proof if one
member fulfill their obligation to pay for their own credits. The collector will sign it with
the use of ballpoint pen which can forge by the member. We discovered that the bylaws
of the cooperative is only for formality which causes the internal control weakness.
It is one of the common issues of a cooperative. They are offering extreme loads of
loans which we think they can accept but they can’t supervise because of the amount
Focal Issue
As from the above researches, we chose the first one which is The cooperative shows lack
of adaptation of new technology needed to provide much better service to its members.
The main problem with this study is Baclaran Vendors Development Cooperative do not
focuses on the new method of acquiring datas and filing records. Having said that, it
would bring more cost and more time to do work, it also need more manpower to
accomplish things. The researchers believe that the cooperative needs to adapt new
effectiveness of everyday duties. To achieve this, they should invest in people who are
willing to upgrade their knowledge about the technology. Because we believe that they
do not need to start with the technology, but with the people, instead.
The study was conducted to evaluate the proposal of improving the credit and collection
policy for Baclaran Vendors Development Cooperative. The purpose of an improved credit
and collection policy is to establish an easier and effective way of recording payments to
the collector.
1. A system that will be used for managing money owed by the vendors
3. A system that will help the entity to keep track of all the collection balances and
The limitations of the researchers were bound on time, expertise, the availability of the
sources and resources. Thus, the outcome of the results has been based on the accuracy
Definition of Terms
The following terms have been used by the researchers throughout the conduct of the
study:
Collection. The act of receiving payment for goods and services. It occurs on the spot in
cash sale while it may occur some weeks of even months later in a credit sale.
Loan Receivable. It contains the current balance of all loans owed to it by borrowers. This
Share Capital. The value of issued shares which have been paid for.
Statutory funds. It is a fund established in the records of a life insurer and relates solely
to the life insurance business of the life insurer or a particular part of that business.
Investment Property. Land and/or buildings held to earn rentals or for capital
appreciation or both.
Accrued Expenses. Expenses incurred in one fiscal period but not paid until a later fiscal
period.
Cash and cash equivalents. The value of assets that can be converted into cash
CHAPTER 2
This chapter presents foreign and local literature taken from the internet, and studies
conducted by other research groups. The researchers wanted to help the cooperative for
the said problem, so here are some foreign and local literature reviewed that will
contribute a deeper understanding for each researcher and an essential in enriching the
According to Kogitas (2018), a smartphone is now a ubiquitous gadget of modern life and
this offers a great opportunity for a more effective collection process. Many people have
their phones with them nearly round-the-clock which increases the likelihood of contact.
Access to mobile payment apps means that payments can be actioned at the moment
which increases the likelihood of successful collection.He also stated some of the benefits
of using mobile apps in the collection process. First, Working On The Go. Debt collection
apps allow employees to work anywhere and anytime as collection related information
can be exposed to mobile phones and tablets. This allows collectors to be more
productive if they are out of the office for onsite account visits or have flexible working
arrangements. Second is Mobile Reporting Gives More Power To Staff. When staff has
more information and data at their fingertips, any industry is destined to be more
efficient. With mobile technology, staff uses a mobile device to share key information
with their customers in face-to-face meetings. No more shuffling through paper printouts
will allow you to display and update individual account information quickly and
securely.Next, Debt Collection Via Payment Apps. The use of a mobile banking apps or
payment apps can assist when collecting outstanding debts from consumers. There is no
need to visit the bank, log onto a website, or ‘put the cheque in the mail’ as consumers
can make payments from their mobile devices. Lastly, Messaging Is The New Form of
Communication
communication than using a phone to make a voice call or sending an email. If you are
chasing debt from a generation that is mobile-centric then it is likely that you will need to
The rise of cryptocurrencies – both the number available as well as the financial returns
– have dominated the financial headlines in 2017. However, underpinning the various
digital currencies is blockchain technology. In 2018 the news is becoming more about the
application of the underlying technology to industries other than currencies. How can
The present way that credit card companies and banks store personal customer
information isn’t transparent and it’s open to hacking. In contrast, blockchain technology
is decentralized, which means that it’s more secure, harder to hack and more transparent.
This means that it’s a lot easier for collection teams to keep track of what is actually true
– in other words, who has signed and paid for what and when.
This improves customer trust, and it’s an important point. Due to the sheer amount of
personal data breaches in recent years, customers might be wary of providing alternative
ledgers and are decentralized, committing fraud and hacking into a blockchain is almost
impossible without most of its members working together to tamper with the system.
This bolsters their security and can help to build trust among customers.
Blockchain has already been called a “new architecture of trust,” and that’s largely
Blockchain can – and is – changing the way that business is performed. Customers have
the power of choice when it comes to getting credit. Peer to peer lending is one example.
Its aim is to establish a peer to peer, digitalized community that has more on-time
payments and fewer loss factors. As this becomes more mainstream it will have a positive
impact on how organizations credit score their customers and reduce the level of bad
debt.
Although some of the above technologies feel relatively new they are starting to be
automated, customers are expecting more transparency and security, and most people
now expect to be able to work on the go. We believe that a combination of these
technologies will be key in transforming the collection of debt and provide the process a
much-needed makeover.
A lot of research work has already been conducted pertaining to the problem of
recoveries and overdues related to credit collection. A few of them, which the researcher
A study was made by R.Sivalingam 1 [1970] namely ‘An enquiry into the extent and causes
revealed that overdues were due to various factors. The main factors were [i] Crop failure
[ii] Borrowings from money lenders and [iii] Size of the family. A study team was
appointed un der the chairmanship of C.D.Datey 2 [1972] by the RBI in December, 1972
to study the position of overdues at various levels of the three 74 tier cooperative credit
system and to ascertain the causes. It has stated that inefficiency of the management is
one of the important causes for poor recovery and suggested that there should be many
A study by Promila Goel 7 [1984] on the ‘The Managing Problem of Overdues of Credit
cooperatives-An in-depth study of Rajasthan’, highlights tha t the defaulters are mostly
wilful defaulters and the over dues were caused mainly because of weak and inefficient
management of credits by the banks and natural calamities which prevented the
Chenglepet District [Tamilnadu]’ was made in 1984. The main findings of the study were:
[i] Family size influences repayment performance of defaulters and non -defaulters. [ii]
The low caste [Scheduled caste/Scheduled tribe] farmers were compa ratively better in
repaying their loans than middle [Backward caste/Most Backward Caste] and high caste
[Forward caste] farmers. [iii] Old age farmers were more prompt in repayment than young
farmers.
Balister 9 [1984] in his study ‘Primary Agricultural Cooperative credit in Uttar Pradesh,
their progress, performance and problems’ made in 1984, found overdues to be alarming
with the increase in overdue from Rs.43.17 lakhs in 1950 -51 to Rs.10,150.24 lakhs in 1978
Synthesis
The review of related literature suggests that to make sure that the credit collection
department is working at peak efficiency, the entity should examine the entire process
from top to bottom. When problems are occurring in an area, such as credit management,
it is usually happening because management isn’t aware of those problems and haven’t
taken steps to correct them. Identifying and repairing those problem areas results in a
more efficient credit management and collection process. All the information listed as
related studies and references are both beneficial to the researchers in conducting this
component of the company strategy and it is very important as the sales and profit of the
company. Therefore, the credit control policy should be well thought and must be fully
CHAPTER 3
METHODOLOGY
This chapter discussed the approaches and techniques the researchers used when
collecting data. These include the research design, data gathering procedures and data
processing method.
Research Design
In order to gather the necessary data, the researchers used the descriptive method. It
study, the researcher chose this design because there are questions with regards to
their policies and rules inside their company which could bring effect to the cooperative
development. Researcher's questions that have been directly asked the interviewees,
the cooperative staffs, was answered properly. Hence, the researchers believe that the
talked to the Chief Executive Officer, Mr. Sonnyboy Regencia, who is known personally
by one of the researchers. We start asking for permission then as soon as we are
approved to enter the premises we start asking questions directly to the Head of the
Accounting staff and other reliable people inside. Though interviewing can be more time
After we obtain sufficient information, we arrived at summarizing all data acquired and
understanding more of the objectives of the research study. The qualitative research
method is done by interviewing the subjects considering the perceptions of our target
audiences. Also, we manually processed all data from raw information gathered to