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principles, computer science and information science, to enhance patient care (Cigliuti, 2015).
Nurse informaticists combines clinical expertise and technical knowledge to determine the
technology that will best suit the needs of their patients, while also providing technical support to
users (Cigliuti, 2015). According to Lilcyn (2016), telenurses are able to case manage patients
with chronic illnesses, provide counseling, and coordinate care among healthcare providers.
Allowing the telenurse to collect and transmit data for clinicians to interpret so medical
interventions may be applied (Lilcyn, 2016). The Nursing process is inherent in telephone
practice, you assess (information gathering), diagnose and plan (cognitive processing), and
intervene and evaluate (output) (Greenberg & Koehne, 2014). As a telehealth nurse you are
accountable for practicing in accordance with your standards of practice, code of ethics, and
Process Improvement
Video conferencing and other telehealth methods promote the opportunity to ensure
timely care that is efficient, safe, and patient-centered (Fathi, Modin, & Scott, 2017). These
outcomes cannot be accomplished without a cadre of nurses and other healthcare professionals.
Providers are increasingly looking to telehealth as a viable care delivery model for the future,
and the adoption of certain telehealth technology and delivery of services is on the rise (Fathi,
Modin, & Scott, 2017). As a telehealth nurse we are also must recognize when telenursing will
not be able to provide care for the caller and a face-to-face assessment is needed. Telehealth is a
unique field that uses innovative technologies to improve patient care and thereby improve
TELEHEALTH IS RISING, IMPROVEMENT IS STILL NEEDED 3
safety. Informatics has grown to offer a wider capability for telehealth/telenursing practice. With
telehealth technologies, patient adherence to care increases, access to care is improved, providers
can network with each other, and the safety of patients can be monitored more closely in homes
technology, including computerized medical databases, telehealth, social media and other
breaches of private/confidential health information. New technologies and care models come
with attendant risks (Agboola & Kvedar, 2016). One of the top 10 patient safety concerns for
2019 according to Health Data Management is “Patient safety concerns surrounding mobile
health.” The risks of mobile health technology include lack of regulation of new technologies,
barriers to ensuring that providers are accurately receiving the data a device collects, and the
possibility that a patient is not using the technology correctly or is not using it at all (Goedert,
2019).
The risks of being a telehealth nurse/provider is that they can pick up sensitive
information while a patient is using a sensor to detect a fall, safety issue, or medical emergency,
it can transfer information from household activities, example: interactions with a spouse,
religious activity, or when no one is home (Hall & McGraw, 2018). Transmissions from a devise
that the patient is using while at home may be on a mobile app with third party advertisers, that
have embedded sensors and can retrieve the private information due to weak privacy protection.
The consumer may not read the privacy policy protection for the app, check off the “I agree” box
TELEHEALTH IS RISING, IMPROVEMENT IS STILL NEEDED 4
and use the app, not realizing they allowed the app manufacturer to their information. The FDA
oversees only technologies it considers to be medical devices and focuses only on security
protections designed to ensure safety. It does not focus on privacy safeguards that enforce rules
or policies regarding collection, use, and disclosure of potentially sensitive health information
(Hall & McGraw, 2018). Data encryption can be broken by any one that has availability to the
correct key and can retrieve the private information. Guidelines specific to telemonitoring for
specific patient populations are in need to better serve the community (Bothun, 2017).
Remote Cardiac Services offers a PT/INR meter for home. They are cleared for home use
by the FDA and have been extensively tested for accuracy and precision in measuring
anticoagulant levels in blood (Remote Cardiac Services, 2017). The patient does the test by
themselves at home weekly. This saves the patient from going out to get the test done monthly,
wait for the physician to get the results and then write a prescription if needed. This service will
send the results to the physician. When the physician receives the results, if they are out of limit,
he can write a new prescription and send to the pharmacy by computerized provider order entry
(CPOE). The telehealth nurse will receive the orders on the e-Mar and proceed with the patients
care. The telehealth nurse will continue to monitor the patient with the new medication order and
document the conversations and care provided; the physician will be able to look at the patient
progress by going into the eMAR (see attached workflow map). The telehealth nurse will be able
to provide teachings with the patient on diet and what to look for if there is an interaction, and
the risks of bleeding. According to Remote Cardiac Services (2017), studies have shown using a
PT/INR meter has reduced medical complications, adjustments to their medications are made
quicker, and it helps prevent complications if the patient is out of range for a long period of time.
TELEHEALTH IS RISING, IMPROVEMENT IS STILL NEEDED 5
Having this service will also benefit the patient with a disability or patients that live at a
geographic distance. Telehealth is improving the health of patients and has the expectation to
bring about a change in the way health care is delivered. The current rise in adoption and
integration into clinical workflows will no doubt continue (Agboola & Kvedar, 2016).
communicate and deliver care, it is pertinent to have more improved guidelines. According to
Fernandez-Llatas, Meneu, Traver and Benedi (2013), in the case of telehealth, where the
physician may not have direct access to the patient, the use of patient-centered protocols to
monitor and empower the patient in their own care process is critical. Evidence-based medicine
(EBM) and clinical guidelines have been used for creating specific telehealth protocols
Schlachta-Fairchild, Elfrink and Deickman (2008), state that the research related to
telehealth and telenursing practice has shown great benefits related to diagnosis and
consultations, monitoring and surveillance of patients, clinical and health services outcomes, and
technology advancement. According to Gidora, Borycki, and Kushniruk (2019), some evidence
that suggests telenursing services empower clients to access levels of care in keeping with the
severity of their symptoms, as well as enabling clients to engage in self-care when appropriate.
This will lead to more savings for the healthcare system. Gidora, Borycki, and Kushniruk (2019),
also state that more evaluation of telenursing programs is needed to identify consistent savings
and health outcomes should be a part of the research. The constant advances in technological
innovations present new opportunities for care delivery innovation as well as new challenges.
Some telehealth programs can prevent medical errors, known and emerging threats to patient
TELEHEALTH IS RISING, IMPROVEMENT IS STILL NEEDED 6
safety are real (Agboola & Kvedar, 2016). Agboola and Kvedar (2016) feel that there is a need to
increase research efforts evaluating the impact of telehealth on patient safety. As healthcare
providers we need to balance our commitment to the ethical principle of nonmaleficence with the
need to adopt technology-driven innovations in health care to enhance quality and efficiency.
Doing so should allow us to use these technologies to improve patient safety (Agboola &
Kvedar, 2016).
Policy
The Telehealth nurse will provide safe effective care. Monitoring the patient by technology and
act accordingly to the data that is received. Following the treatment plan that has been provided
by the heath care team. Provide safety and privacy while using technology to treat the patient.
TELEHEALTH IS RISING, IMPROVEMENT IS STILL NEEDED 7
References
Agboola S., and Kvedar J. (2016, September). Telemedicine and patient Safety. Patient Safety
patient-safety
ANA center for Ethics and Human Rights. (June, 2015). Privacy and Confidentiality. American
https://www.nursingworld.org/~4ad4a8/globalassets/docs/ana/position-statement-
privacy-and-confidentiality.pdf
Bothun, J. (2016, July 10). Informatics and its crossover with EBP and PBE.
Cigliuti, M. (2015, December 18). What is the role of nurse informatics in Telemedicine?
informatics-telemedicine-cigliuti-bsn-rn-
Fathi, J. T., Modin, H. E., & Scott, J. D. (2017). Nurses Advancing Telehealth Services in the
Era of Healthcare Reform. Online Journal of Issues in Nursing, 22(2), 10. https://doi-
org.libproxy.dtcc.edu/10.3912/OJIN.Vol22No02Man02\
Fernández-Llatas C, Meneu T, Traver V, Benedi JM. (2013, October 31). Applying evidence-
Gidora, H., Borycki, H., & Kushniruk, A. (2019). Effects of telenursing triage and advice on
healthcare costs and resource use. Studies in Health Technology and Informatics, 257,
133-139. Doi:10.3233/978-1-61499-951-5-133.
Goedert, J. (2019, March 19). The 10 largest patient safety concerns for 2019. Health Data
largest-patient-safety-concerns-for-2019
Greenberg, M. E., & Koehne, K. (2014). Reflecting on What We Do: Opening Pandora’s Box.
http://search.ebscohost.com.libproxy.dtcc.edu/login.aspx?direct=true&db=c8h&AN=104
033701&site=ehost-live
Hall, J., & McGraw, D. (2014). For telehealth to succeed, privacy and security risks must be
https://www.healthaffairs.org/doi/10.1377/hlthaff.2013.0997
Lilcyn. (2016, May 23). Telenursing: The future of nursing. Allnurses.com. Retrieved from
https://allnurses.com/telenursing-the-future-nursing-t613098/
Remote Cardiac Services. (2017). PT/INR Self testing at home. Remote Cardiac Services.
Rockville (MD): Agency for Healthcare Research and Quality (US). Retrieved from:
https://www.ncbi.nlm.nih.gov/books/NBK2687/