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Abstract:
An empirical approach to understanding investor behavior and biases and the effects of irrational
decisions over market performance
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I. Motivation for writing and research:
I am a human working with humans and one thing that has become clear over the years is
that we all come with “baggage”: a collection of inherent biases and heuristics we
subconsciously amass since birth. These filter information we absorb in our daily life and attach
emotion to our judgment and actions. I have been working in banking and finance for more than
10 years and there was not a day in these years that I thought money was not an emotional asset.
Money means different things to different people: a way to live from paycheck to paycheck for
some or an inherited play-object that carries a distorted sense of value for others. Regardless of
its physical serving purpose, money bears profound emotional connotations for its owners which
Everything I learned related to finance has somehow been mathematically proven and
distilled in a formula aiming to explain asset pricing, market movements, values; there is one
missing variable: humans are not rational beings. Given the same set of information but under
different circumstances the outcome is significantly different. Consider this: you got a new job,
making more money than ever and the markets are handsomely rewarding risk by performance,
the news you hear are positive and everyone around you believes there wasn‟t a better time than
now to invest. Flip the coin: the economy has slowed to a halt, your job security is questionable
and those who have taken risks seem to have been punished by the “bear”. You think this may be
possibly the worst time to invest. Now let‟s go back to “given the same set of information”:
would the decision about investing for the future be the same in the two extremes above? More
often than not, it would differ since people are emotional beings and their behavior reflects their
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II. A Brief History of Behavioral Finance:
theories to explain stock market anomalies. Within behavioral finance, it is assumed that the
Since the mid 1970‟s hundreds of academic studies have been conducted beginning with
perception-based decisions have been analyzed and risky behaviors considered within financial
decisions people make. According to Victor Ricciardi “the different behavioral finance theories
and concepts that influence an individual's perception of risk for different types of financial
services and investment products are heuristics, overconfidence, prospect theory, loss aversion,
Moreover, Hunton et al stated that “behavioral finance introduces many aspects of human
behavior into traditional finance to improve our understanding of analysts and investors” (2001).
There are two main directions accepted in the field of finance study currently. First is the
traditional and widely accepted approach of the fully rational agent and decision making based
solely on available data and mathematically proven concepts. The downside of this framework
element. On the positive side, the benefits of this structure also appear from its simplified
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assumptions and the ability to apply the existing formulas and drive results with significantly
similar outcomes.
The psychological approach to financial analysis is relatively new (Slovic, 1972) and it
brings human behavior elements in investment decision making. The benefits of this recent
development in the field encompass the use of more complete information, accounting for biases
and understanding anomalies. The downside presently stems from the lack of formulas
integrating the new variables in traditional analysis. One important development in the field of
behavioral finance would be the adaptation of the Capital Asset Price Model to account for
anomalies and psychological factors. Whether investor irrationality and market anomalies could
be modeled within the same formula or separately remains to be developed in this emerging
science.
This paper is intended to show through a variety of pre-existing academic research and
personal experience in the investment management field that investor‟s individual beliefs,
opinions and values could influence those of a group, be influenced by social factors and in
Robert Prechter studied human behavior and concluded that it provides a psychological
basis for financial market performance. His 2001 article in the Journal of Psychology and
Financial markets introduces a very basic human behavior function: herding, based on
“impulsive mental activity” and in response to the actions of others. Human genetic make-up
subjects us to act emotionally faster that rationally, due to the biological response time within our
brains in challenging situations. In support of this thesis, the concept of the Triune Brain is
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further explained: the human brain can be divided in three components, the brain stem, the
limbic system and the neocortex. The limbic system is the primitive brain responsible for
emotional response while the neocortex is the generator of rational responses and reason.
The affect context applies to financial markets and herding causes “mass emotional
changes” (Prechter, 2001). Since the origin of the emotional responses are in the limbic system,
the cortex (rational brain) cannot control them or match the response speed. Herding behavior is
rooted in the limbic system and it is impulsive, uncontrollable and immutable (Prechter, 2001).
Financial professionals are a close group, sharing information in real and virtual space,
thus becoming prone to emotional herding. The behavior of analysts for instance is closely
observed by others and their opinions influence the investing public. Most people in the
investing public form their beliefs on information gathered from media, reading industry
publications, etc. Thus the actions they take in the market are driven by emotions or thoughts of
others, not by independent thought, according to Prechter. The reason behind this type of herding
is simply lack of knowledge and a powerful social tendency to follow the crowd. Observation of
real time investing along with experiments show that the masses commit more funds to investing
as markets rise and less as markets fall (Prechter, 2001). Interestingly enough financial
professionals follow patterns of herding behavior within their profession perhaps due to the
human need for consensus, the author states. When the opinions of analysts converge, the bias
increases and the forecasts become less accurate. The herding behavior in “rational” thinkers,
highly educated professionals comes as a result of a person‟s ability to have opposite views
concomitantly generated by the rational and primitive brain components. However, this creates
cognitive dissonance and therefore the need for financial professionals to have an explanation for
choosing one over the other and to relieve emotional stress. Tendencies to go with the group are
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observed in human behavior primarily because people feel the need to self preserve and seek
Furthermore, there is a discomfort in being alone and that accounts for individuals failing
to make buy or sell decisions that largely contradict the decisions of their peers, even though
there is rational evidence to support their independent actions. This ultimately causes trends in
the markets to last longer than they would otherwise exist and to exacerbate the result either in a
important for survival and preservation of self, is highly unproductive in the financial markets in
general. The financial markets participants are a close group which shares information, watches
the same news and stock ticker price quotations. Inevitably the participants receive feedback
generated by their own opinions and the information cycled through the group becomes more
2. Thought contagion:
Frankfurter and McGoun prior to 2000. According to Frankfurter and McGown, the thought
contagion notion was first introduced formally in 1996 as part of an emerging biology subfield
called “memetics”. Several modes of thought contagion have been identified in their research:
Quantity parental mode: children are influenced first by parents and “the more
Efficiency parental mode: deals with the safety of information being transmitted
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Proselytic mode: this is very frequent and has been categorized as mass
than family.
mainstream publications only publish work that goes along with the generally
accepted principles and what does not get published is deemed as not „quality”
Cognitive mode: getting increased support for an existing idea despite evidence
Motivational mode: seen as related to the adversative mode and suggests that one
The thought contagion modes highlighted above support the theory that new financial or
economic thinking are slow to penetrate the “normal” and that, while we witness the anomalies
in the market and cannot explain them by CAPM, there is not a definite financial model that
Previously we looked at herding behavior and thought contagion. Risk taking propensity
is another variable of human behavior that appears in individual decision making or a group
setting. In his 1972 article, Slovic showed that people that adopt riskier behavior in some
situations may take more risks in investment management. The author makes an observation that
risk taking behavior increases in groups. The possible explanation to this phenomenon is that the
group provides the individual a distribution of risk among members, thus less responsibility falls
on one individual when compared with the same individual making the decision alone. This type
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of responsibility diffusion among group members has been called risky shift (Slovic, 1972).
Additionally, people have a tendency to compare their thinking to that of the group. In instances
where the individual investor made decisions carrying less risk than the group, typically the
individual will revise their own decisions to an increased level of risk to follow the group
thinking.
Studies also confirm that risk taking or aversion change with reference point. Prospect
Theory was first introduced by Kahneman and Tversky in 1979 and it illustrates the preferences
for risky behavior in contradiction with utility maximization function. The utility theory
suggested that investors should be indifferent between choices with equal expected utility
(Hunton et al, 2001). Prospect theory suggests that the utility curve is a concave function in the
domain of gains and convex in the domain of losses. That is investors perceive losses and gains
of same magnitude differently, being less likely to accept losses of equal absolute value to gains.
In addition, prospect theory proposes that attitudes toward losses and gains change based on
reference point (circumstance). Risky behavior is influenced by recent personal history, either
Traditional finance assumes analysts are rational thinkers whose predictions of future
earnings and performance are strictly based on data. However, studies show that inefficiencies
exist in forecast as analysts‟ biases interfere with data included in their research. As such, it has
been inferred that analysts either over-react or under-react to recent data available based on
previous history of their own forecasts for subject companies. The authors suggest that analysts
who foresee a loss due to their previous forecasts are likely to opt for riskier behavior in the
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Contrary to the classic mean variance theory (Markowitz), practice shows that typical
investors display inconsistent attitudes toward risk. In 1987 Sharpe notes that while most
portfolio optimization programs assume constant attitudes towards risk, experience shows that
attitudes are not constant. Generally, people have two goals: security and potential maximization.
The goal of risk-averse investors is security while the risk takers want to maximize potential.
Although these goals are contradictory, practice establishes that they exist in all investors
concomitantly; however, one or the other takes precedence based on circumstances and available
4. Investor sentiment:
While risk choice behavior changes with circumstance, Dreman et al found in 2001 that
investor sentiment surprisingly remained constant in the bull market of 1998 and the decline of
2001. Investor sentiment is the measure associated with positive or negative feelings triggered by
large movements in the prices of stock either up or down. In the wake of March 2001 market
decline, there were numerous speculations about long term investor sentiment changes and how
they may affect future portfolio allocations between stocks and bonds and risk behavior.
The authors‟ research involves several investor surveys, first taken during 1998 while the
stock market was on the rise and subsequently in 2001 when the market was in a rapid decline
period. The research was prompted by wide spread Wall Street conviction that the investors are
going through a major change in investment sentiment and that reductions in allocation to stocks
in future portfolios were likely. The surveys yielded results that were mostly counter-intuitive to
the above thinking and showed that the investors were holding similar attitudes towards long
term investing, the asset allocation between stocks and bonds, buying on down markets and
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The results obtained were analyzed also by age, gender and income. Several differences
were observed. Gender differences appeared in the 2001 survey showing that men were more
likely to monitor portfolio performance daily, weekly or monthly – 77% vs. 63% women
(Dreman et al, 2001). Additionally, men showed inclination to raise the stock holdings
percentage in the next 12 months while women would take the opposite view. The men surveyed
showed higher confidence in stock performance in the future and more likely to accept larger
losses in market value. This data shows that there are risk aversion discrepancies between men
The next subcategory analyzed is income level. The higher income respondents to the
survey monitored their portfolios more often than those with income level below $40,000
annually. The future returns expectations were similar across income groups for long term
investing; however, the higher income investors expected higher returns in the near term.
Furthermore, the higher income investors viewed dips in the stock market as opportunities to buy
stock on a higher percentage than the lower income investors. The attitude toward risk varied
Another analytical division was made by age group and investors responding to the
survey were grouped in above or below 60 years of age. The older group showed less active
involvement in portfolio management, expected lower stock returns in the near future, and
surprisingly planned to increase their allocation to stocks in the future. While both age groups
showed similar confidence in future performance of US market, the older group was less likely
to accept large swings in portfolio value in correlation with their retirement cash flow needs.
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5. Cash availability and optimism:
An important factor in asset pricing and also related to investor optimism level is the
between the availability of cash and overreaction in the financial market. Typically two theories
apply to markets: the “invisible hand” and modern portfolio theory. The distinction is made that
the invisible hand applies efficiently to the consumer market particularly since consumers buy
products and services to satisfy a need or want. Ultimately the supply and demand reach
equilibrium and prices reflect available information in the market. The asset market, however, is
fundamentally different in that investors often buy assets with an expectation for future profit
(Caginalp, 2002). Secondly, Modern Portfolio Theory applicable to asset markets assumes that
Consequently, prices for consumer goods have been relatively stable in the US and the
developed economies for decades, while security prices fluctuate not on supply and demand but
on “expectations and motivations of others” (Caginalp, 2002). Experiments have shown that
price trends vary based on the information available and interpretation of information at personal
level. Ultimately the prices reflect all the information available; however, before reaching the
“equilibrium” price investors make decisions using hints based on movements of others.
Caginalp‟s study would seem to infer that the cash supply in the market influences
security prices based on the willingness of the investors to buy and sell, ultimately inflating
prices when cash levels are high and confirming the role of excess cash in financial bubbles. A
good example would be the tech stock bubble of 1999 when excess cash became available due to
new investors attracted in the mix, easy monetary policy by Fed as response to long term capital
management problem and Y2K, and tax changes (Caginalp, 2002). Typically the momentum
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investors (buyers in the bubble) fuel the reverse trend of selling when markets change direction,
While the willingness of investors to buy and sell can be analyzed as a function of cash
level, affect pricing model is another approach to exploring the purchase of stock by individual
investors. Just like any other “thing” people can possess, stock can be perceived as good or bad,
in other words exuding “affect”. Statman et al explore how perception based purchase or sale of
stock can influence the price of the stock. In 2002 Kahneman described “affect heuristic” as one
of the most important advance in the field of heuristics study in the recent years. In their article
“Affect in a Behavioral Asset-Pricing Model” Statman et al note that the standard finance
theories, such as CAPM do not take in consideration the affect people have toward stock of
various companies although it is largely accepted that people display affect toward other
possessions such as homes, cars, jewelry, etc. The article continues to focus on the role emotion
plays in asset pricing models and not market efficiency; however, Statman sees the two as
related. Studies show that higher stress levels related to certain decisions to be made by the
subjects derived emotional responses rather than rational responses. Typically for the average
investor, choosing the stocks to invest in carries a significant level of stress. This could be caused
by insufficient knowledge, impact of decision results on subject‟s net worth, risk aversion, etc.
To further demonstrate the relationship between affect and asset pricing, Statman et al
show an analysis of two portfolios created based on Fortune magazine‟s 100 company ratings.
The portfolios were equally weighted 50 -50 companies; however, one portfolio had the top 50
rated companies and the other the bottom 50 rated companies, thus called the “admired” and the
“spurned” portfolios. Additionally they focused on the “long term investment value” (LTIV)
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attribute of the stocks. This attribute reflects the perception of the participants about the rated
companies and for the long run should be the same regardless of company rating based on the
efficient market theory. Their findings show that respondents to the survey attributed higher
LTIV to some companies versus the others. The authors back-tested the two portfolios for
various time intervals and concluded that the “spurned” portfolio resulted in higher performance
in the studied cases. In the process, they learned that the higher returns were related to the
portfolio that had both the higher objective risk (measured by standard financial metrics) and
higher subjective risk measured by the lower LTIV scores (negative affect) assigned by
respondents.
Indeed this finding seems to agree with the accepted risk reward trade off, so that the
higher the risk (low LTIV and negative affect) the higher the expected return. Conversely,
positive affect signifies lower risk and lower returns. Thus the behavioral asset pricing model
takes in consideration two main factors: objective risk (measured by beta) and subjective risk
(measured by affect). Another factor that influences the model is short term momentum for
which the rationale does not mimic that of the affect factor. The behavioral asset pricing model,
while not superior to other pricing models such as CAPM, should be considered in practice.
Aspects of the behavioral asset pricing model are directly related to the various types of affect,
such as social responsibility, prestige, etc. Therefore, its application may not be universal and it
Affect pricing model considers the emotional attachment of the investor to a company
stock. The buying or selling decision is also influenced by the price comparative decision-
making – extreme prices, prior purchase price, or social comparison. A typical investment related
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disclosure is that “past performance is not a guarantee of future results”. Despite this statement
one of the tools used to showcase investment performance over time are charts depicting stock
prices in relation to time and particular “trigger events” that could have changed the course of the
stock at given times (i.e. political unrest, elections, commodity related crises, etc). Charts are
widely used in media and business news and investors perceive them as good sources of
complex because their outcome could be significantly changing one‟s net worth either positively
timing of entering the market is an important factor in portfolio performance. Charts condense
stock movements in a relatively succinct output and investors reading them form an expectation
Mussweiller and Schneller (2003) compare results of interpreting charts with a salient
high (a clear high depicted in stock trend) versus charts with a salient low (a clear low depicted
in the trend). They found that investors were more likely to invest in the stocks with salient high
then those with salient low, although the actual performance of the stock could have been equal
over time. They concluded that investors were thinking comparatively and therefore formed an
expectation that the stock would perform similarly in the future thus being less inclined to invest
in the one with a clear low in the past. Additionally, when asked to provide a future target price
investor associated higher future prices with salient high stocks and lower prices for the opposite
trend.
Moreover, an observation was made that extreme points on the charts were used as
reference points for future decision. Investors tend to remember and compare the high and low
points to currently available data and thus making an investment decision weighted more on
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stock price than trend. Another important comparison point for the purchase of a stock is the
purchase price he investor may have paid previously for the same stock which would now be
held in the portfolio. Assessment of stock‟s worthiness or performance potential doesn‟t only
include the prices of that stock from charts or personal experience. The notion of social
comparison is introduced such that investors compare their stock purchases to those of their
friends or peers.
Another facet of social behavior is the recent trend of adopting socially responsible
investing. While this trend slightly changes portfolio make-up and choices for individual
investors, the more important shift is observed in strategic corporate management in light of
social unacceptability.
companies. Currently there are two forms of “organized distaste”: consumer boycotts and
investment screening criteria that selects socially responsible companies. If sufficient number of
people stop investing in companies considered socially unacceptable, inevitably the profitability
This trend generated a distinct way to invest using Socially Responsible Investments
(SRI). Following public concerns about the ethical behavior of companies, the assets steered
toward SRI have grown and the demand for SRI increased. Additionally, the investing or
consumer public may end up paying a premium for the investments of products of the preferred
companies.
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The dilemma at hand is that social unacceptability or the extent to which it affects
companies is hard to predict. Some events generate losses in profitability beyond their real
impact to consumer safety. Some examples are auto recalls involving gas tank explosions or
sudden acceleration (Audi or most recently Toyota). The consensus that emerges is that the
perception of risk and the quality of communications with the public are essential parts of risk
management for companies since the reflection of public concern is directly seen on revenues.
The effect of reduced demand generated either by direct impact of investors screening for
SRI or consumers boycotting products, shows in the company‟s profits. This establishes a
should carefully analyze potential investment from a SRI perspective. Typical factors that may
cause a firm to become socially unacceptable are activities that the company engages in and
which may cause health, safety or environmental risks. While it would be difficult to predict
socially unacceptable risks, staying abreast of company strategy and understanding how the
public would perceive its effect, may allow an investor to proactively manage risk associated
Most investors rely on the advice of analysts in making investment decisions such as
screening socially unacceptable risks. The danger that lies beneath the surface of analyst
recommendations consists in the motivation surrounding the analysis outcome. Brian Bruce takes
a critical look at financial analysts and brings to question the quality of information provided by
analysts based on motivational forces behind their forecasts. First approached is the buy-sell
recommendation which have been under scrutiny for some time. The author mentions consistent
observations over time that several analyst firms average less than 2% “Sell” ratings versus 50%
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or more “Strong Hold” or “Buy” ratings. Certainly in reality more than 2% of companies in
existence at any given time would deserve the sell rating. The issue that emerges is analyst bias
Typically analysts work for firms that are investment banks and which solicit
underwriting business from companies. The analyst‟s main source of information consists of
financial statements provided by the subject company. Concomitantly the investment bank that
employs the analyst may solicit business from those companies. A conflict of interest arises
between the analyst‟s would-be unbiased recommendation and their employer‟s sales efforts.
The overriding goal of the investment bank influences the analyst forecast. According to Bruce,
another variable in this equation consists of the compensation many analysts receive from
Going back to the initial finding that less than 2% of ratings are “sell”, Bruce finds that
many analysts claim to work under considerable pressure from management asking them to
cover potential clients who generate significant amounts of fee revenue in capital markets
transactions. Thus the analysts find themselves in a conundrum and are reluctant to disappoint
potential or current clients of the firm by issuing unfavorable ratings on their stocks. An example
the author highlights is the collapse of Enron. Analysts continued to maintain their buy or hold
recommendations while the company was posting significant losses. Perhaps their affection was
fueled by the fact that Enron completed more than 41 merger and acquisition and generated
Another important factor in analyst work is the quality of information provided by the
subject companies. CFOs could and typically have tweaked the “books” under GAAP to make
earnings looks smoother and more predictable. This was in response to investors‟ perception of
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financial stability of companies and willingness to invest on stocks with steady growth and
dividends. There is a conditional relationship between earnings forecasts quality and what an
analyst stands to gain from it. Therefore investment advice is not free of bias and self serving
Rational investors would not overreact to market news and conditions with blatant
disregard to financial standards and training. However, it has been noticeable that investors and
financial professionals are subject to psychological fluctuations, emotions and irrational choices
in their judgment. These types of influences over rational thought made it possible for extreme
conditions to take place in the market and bubbles to form. While each time a bubble “bursts” we
expect to have learned a valuable lesson, history repeats itself in a different setting. Examples
include the utility, radio and auto stocks in the 1920s, uranium, TV and bowling stocks in the
1950s, and technology stocks in the 1960s and later in the early 2000s. And most recently the
2008 real estate bubble that was part of a global financial downturn.
Investors, analysts and academia sense that the traditional ways of thinking and gauging
market performance are somewhat obsolete as they do not account for the emotional based
overreaction and affective connection with stock price movements. The psychological swings in
investment decision making we observed in the last decades have implications both in the
financial markets and in the broader behavioral studies field. Some experiments show that
investors witnessing a sharp price change of a stock within one day immediately assume that
there has to be a fundamental reason for it. With enough participants thinking similarly
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While only in the early stages of understanding behavioral finance, progress has been
made in comprehending and partially explaining investor and advisor conduct. One important
finding in the broader psychological arena is the simplified method of processing complex
information that people use – heuristics. Otherwise known as “rules of thumb”, these
mechanisms are developed over time and used in complex situations involving decisions with
outcomes that possess high level of uncertainty. Investment related decisions are often complex
and the information associated with the various stocks, funds or other vehicles could be
(2000) Brian Bruce provides a quick inventory of heuristical errors. The first major heuristical
issue is the availability bias – the tendency to recall recent events over older ones or the events
that carry a higher emotional charge, such as significant losses. Thus the more current and
significant an event is the higher the likelihood of it influencing decision making. Another
heuristical fault is representativeness which statistically shows that people then to associate two
events (author‟s example: market environments) and deem them identical when in reality they
may not be similar in any respect but appear to be superficially. Thirdly, anchoring stands for the
use of current events or information as reference point for making decisions. And finally
hindsight bias as investors have an easier time realizing that the markets were over or under
priced in the past but are encountering problems seeing the same for current events.
Bruce also addresses social reality, a psychological feedback system in which the
individual investor is influenced by the group thinking and the group receives new information
from individuals. This pool of information can be a compilation of beliefs, attitudes and opinions
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and the accuracy of information suffers. The need to validate personal beliefs against those of the
larger group stands true for the average investor and for the expert advisor.
The disparity between the scientific rational thought and the subjective behavioral driven
decision process remains unsolved until CAPM and other elegant formulas can be tweaked to
account for the human factor. Although several factors influencing investor decision-making or
changes individual investors bring to the market have been highlighted herein, not every aspect
“behavioral finance is everywhere that people make financial decisions. Psychology is hard to
escape […]. Financial practitioners need to understand the impact that psychology has on them
VII. Acknowledgments:
My research would have not been possible without the help and encouragement of Dr.
Richard Fendler, Finance Professor at the Robinson College of Business of Georgia State
University. My thanks go to Dr. Gerald Gay, Chair of the Finance Department of the Robinson
College of Business of Georgia State University for allowing me to register my research as part
of the Finance program of study while a student of RCB. My inspiration comes from listening to
Dr. Shabnam Mousavi lectures. Her passion for Behavioral Finance encouraged me to go
forward in my pursuit.
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