2.0 Samplef of Hseq Manual

TỔNG CÔNG TY CỔ PHẦN DVKT DẦU KHÍ VIỆT NAM
PETROVIETNAM TECHNICAL SERVICES CORPORATION Code: POS-QUA-MN01

Revision: 04
CÔNG TY CỔ PHẦN DỊCH VỤ LẮP ĐẶT, VẬN HÀNH VÀ Effective date: 25/7/2013
BẢO DƯỠNG CÔNG TRÌNH DẦU KHÍ BIỂN PTSC
Page: 1/27
PTSC OFSSHORE SERVICES JSC.
POS MANAGEMENT SYSTEM
ISO 9001 - element 4.2.2

OHSAS 18001 - element 4.4.4
ISO 14001:2004 - element 4.4.4
HEALTH, SAFETY, ENVIRONMENT AND QUALITY

MANAGEMENT MANUAL
(ENGLISH VERSION)
Date 16/7/2013 19/7/2013 25/7/2013
Prepared by: Checked by: Approved by:
Signature
(Signed) (Signed) (Signed)
Pham Thi Hong Hanh Nguyen Van Duong Dương Hùng Văn
Phó phòng ATCL Trưởng phòng KT Giám đốc
Name
Deputy HSEQ Manager Technical Manager Director
POS MANAGEMENT SYSTEM CODE: POS-QUA-MN01
REVISION MONITORING SHEET
No Date Page(s) Revised content Remark

1 25/7/2013 Item 2 Definition
2 25/7/2013 Foward Responsibility of
Technical Deprt. to HSEQ
department.
3 25/7/2013 Item 3 Updated Policy.
4 25/7/2013 Cover page Change ISO 9001:2000 into ISO
9001:2008
Effective date: 25/7/2013 Rev.: 01 Page: 2/27

1. CONTENTS
Headings Contents Page

Revision monitoring sheet 2
1 Contents 3
2 Definitions abbreviations 6
3 General introduction to PTSC Offshore Services Co., Ltd. 8
Quality & HSE Policy 9
Introduction to Management System 11
1. Scope 11
4 2. Structure 11
3. Usage 12
4. Processess 13
Responsibility of Management 12
1. Management commitment 12
2. Focuses and the establishment of Policies. 14
- Quality and HSE Policy
3. Planning 15-17
- Risk management on occupational health, safety and environment.
- Identification and accessment of legal and mandatory HSE
requirements.
- HSEQ Objectives
5
- Planning of HSEQ Objectives
4. Responsibility, authority and Communication 17-18
- Responsibility and authority
- Management Representative
- Internal communication
- External communication
- Consultation and communication of HSEQ management system’s
requirements
5. Management review 18
Resource management 19-22
1. Human resources
6 2. Infrastructure
3. Working environment
4. Ocupational health
THIS DOCUMENT IS UNCONTROLLED IN HARD COPY FORMAT, REFER TO LOCAL NETWORK FOR LATEST REVISION
Headings Contents Page

5. Injuries
Production realization 22
1. Planning of production realization 22
2. Customer-related processes
- Determination of reqirements related to the products / services
- Communication with customer and related parties
3. Goods and service purchasing 24
- Supplier management
- Perchasing inforamtion
7 - Verification of purchased product
4. Design and development 25
5. Production and service provision 25
- Control of production and service provision
- Validation of processes for production and service provision
- Identification and traceability of product / service
- Preservation of customer property
- Preservation of product
6. Control of monitoring and measuring devices 26
8 Measurement, analysis and improvement 27
1. Monitoring and measurement 28
- Customer satisfaction
- Internal audit
- Monitoring and measurement of processes
- Monitoring and measurement of product / service
2. Control of nonconforming product 28
- Nonconforming product /service
- Hazadous report
- Incident report
- Incident investigation
3. Emergency response plan 29
4. Data analysis 30
5. Continual improvement, corrective and preventive action 30
Appendix 32
2. Definitions and abbreviationS
Abbreviation Definition
PTSC Petroleum Technical Services Corporation
POS PTSC Offshore Services Co., Ltd.
HSEQ Manual Health - Safety - Environment - Quality Manual
Interested parties: Peerson or group concerned with or affected by the operation and
performance of POS, such as customers, owner, partners, national
or local authorities, social / environmental bodies, surrounding
community or POS staff, ect.
HSE: Health, Safety and Environment
Project: Whole activities to implement the contracts between POS and its
partners or contracts between PTSC and its partner which assign
POS to manage and implement
Supplier: An individual, company or other legal entity that carries out work
or performs services pursuant to a contract for service. In this
document, the term contractor includes all subcontractors.
Audit: A systematic and independent examination or review of all or part
of a Project or operation to determine whether activities and related
results comply with Company established systems and whether
these systems have been implemented effectively and are suitable to
achieve the objectives.
Safety: A state in which the risk of harm (to persons) or damage is limited
to an acceptable level
Hazard Any agent, source or situation with the potential to cause injury,
damage, loss or adverse environmental impact.
Near Miss Potential factor of hazard that may occur
Risk The potential of something happening that shall have an impact

upon objectives. It is measured in terms of consequences and
likelihood.
Incident An unsafe event that gave rise to an accident or had the potential to
lead to an accident or downgrade the efficiency of business
Accident An event or situation which results in damage or has the potential to
cause injury or illness, financial loss or liability or environmental
impact
Injury Means any injury sustained by any person in the workplace that
requires or may require first aid or medical treatment.
Monitoring To check, supervise, observe, or record the progress of an activity,

action or system in such a manner to assess compliance or identify

change.
Job Safety Analysis An analysis of the tasks undertaken in a job or process to ensure any
risk associated with all steps are identified and controlled.
Risk Management The systematic application of management policies, procedures and

practices to the tasks of identifying, analysing, assessing, treating
and monitoring work processes or activity.
Risk Assessment An assessment or analysis of hazard that will result in loss with
definable consequences, and actions to eliminate or mitigate the
consequence.
Environmental Element of an organization’s activities or products or services that

aspect can interact with the environment
Environment impact Any change to the environment where the adverse or beneficial,
wholly or partially resulting from an organization’s environmental
aspects
Environment impact A risk assessment about environment to realize the environmental
assessment aspects is important or not.
HSE Health, Safety and Environment
HAZOP HAZard and OPerability study.
HAZID HAZard IDentification
HAZOB HAZard OBservation report
JSA Job Safety Analysis
LTI Lost Time Injury
RDI Reduce Duty Injury
MTI Medical Treatment Injury
FAI First Aid Injury
SMP Safety Management Plan
EMP Environment Management Plan
PPE Personal Protection Equipment
MSDS Material Safety Data Sheet
SMP Project Safety Management Plan
EMR Environmental Management Representative
KPI Key Performance Indicator
ECP Project Environment Control Plan
EMP Project Environment Management Plan
3. GENERAL INTRODUCTION TO PTSC OFFSHORE SERVICES

Company's name: PTSC Offshore Services Joint Stock Company
Company's transaction name: PTSC Offshore Services J.S.C
Brieflly called: PTSC Offshore Services J.S.C (POS)
Headquarter: 65A – 30/4 Road, Thang Nhat ward,

Vung Tau city, R.S.Vietnam
Tel: 84.64. 3515758 , Fax: 84.64. 3515759
PTSC Offshore Services activity scope includes

- Offshore Transportation, Installation, Hook-up and Commissionning for offshore oil
and gas facilities.
- Modification, Operations, Maintenance Services (MMO) of onshore/offshore oil and
gas facilities..
- Manpower supply and procurement services for Installation, Hook-up, Commissionning
and Operations & Maintenance Services.
To implement the quality & HSE policy in each stage, PTSC Offshore Services has established
quality, HSE objectives in detail. These objectives are always consistent with quality & HSE
policy to which POS has committed. For each objective, POS defines its performing solution
(schedule for achieving quality objectives), in which necessary works and resources are
identified. These schedules are used to control the target achievement and reviewed in the
Management meetings for adjustment whenever necessary.
PTSC Offshore Services has established a logical management system in order to:
- Increase revenue and profit by speed up the management efficiency and optimize the
operation and business process.
- Eleminate or mitigate the risk of safety and occupational health’s employees and interested
parties which caused by POS’s operations.
- Prevent the environmental impact that raise from POS’s bussiness operations.
- Be the foundation of continual improvement action to satisfy the requirement of customer,
employee’s benefit, do not cause the bad effect to environment and social.
QUALITY – HEALTH – SAFETY AND

ENVIRONMENT POLICY
As a subsidiary of PetroVietnam Technical Services Corporation (PTSC),
PTSC Offshore Services (POS) is fully aware of the importance of and give top
priority to Health, Safety, Environment and Quality Management in all aspects
of its activities. In order to properly implement this policy, POS is committed to:
1. Establishing, implementing and maintaining effectively an integrated
Quality, Health, Safety and Environment management system to consistently
meet customers’ demands and expectations; to prevent injuries and mitigate
adverse impact to human health and environmental hazards.
2. Fully complying with or exceeding relevant national and international
standards and requirements applicable to the company’s products and services.
3. Maintaining top priority to HSE management in all aspects of its
activities. Enhancing and maintaining awareness of workplace hazards, the
associated risks and the techniques to render risks as low as reasonably
practicable. Every individual involved in the company’s operations has the right
and responsibility to stop any work that becomes unsafe.
4. Promoting organizational and personal growth through open
communication, continuous training, shared experience and performance based
promotion.
5. Monitoring the validity and effectiveness of the HSEQ management
system through regular review and by providing adequate resources and essential
control measures to achieve improvement of the management system on a
continual basis.
6. Fully implementing and disseminating this Policy and requesting all
staff, contractors, and subcontractors to comply with PTSC Offshore Services’
Policy and Objectives by strictly adhering to the Company’s manuals,
procedures and work instructions, proposing opportunities for improvement and
communicating as appropriate.
Vung tau, January 4th 2013
DIRECTOR
(signed)
Duong Hung Van
4. INTRODUCTION TO THE MAGAGEMENT SYSTEM

4.1. Scope of Management System
PTSC Offshore Services' Management System has been developed and applicable in compliance
with standards ISO 9001: 2000, OHSAS 18001:2007, 14001:2004 to provide high quality and
safety sevices, do not cause the bad effect to environment, social and interested parties.
4.2. Structure of management system

System of documents, a part of management system of PTSC Offshore Services constitutes also
a tool providing norms and standards for business operations of the company, helping the
management and control of works in a consistent manner.
Management system of POS is structured as follows:
HSEQ Manual
Process Procedures,
Operational control & audit
Procedures used within POS’s divisions
HSEQ documentation include: Forms, reports of all kinds,

Statements, Regulatory documents, Internal regulations.
Document of Layer I: HSEQ Manual

HSEQ Manual is a document describing the whole system includes Quality, Health, safety and
environment of POS, a document to present processes and their interrelations in the whole
system.
For each process, the HSEQ Manual presents policies used by the company and cited to each
related document as a standard in the control of process activities.
Users of the HSEQ Manual include Company's top management (Board of Directors), Heads of
related Departments, Boards, Workshops.
HSEQ Manual may be sent to customers, authority bodies, certificate issuing authorities or
concerned parties. Distribution of HSEQ Manual to external organizations/ individuals is only
carried out beyond the official approval in writing of Board of Directors.
Document of Layer II: Management system procedures, Operation control procedure and Work
instruction to control the operations of all departments and the workshop
Documents of this layer indicate how to control activities of PTSC Offshore Services and
provide work method to any work releases. These documents aim to ensure the daily work
stability of POS’s people and equipment in term of quality and safety, and environment
Users of documents are those who directly get involved in work activities.
Documents of Layer III:
HSEQ documentation are evidences recording the outputs of jobs/works performance in
accordance with procedures and instructions such as Form filled, reports, memorandums of
meeting and records of operation working.
Legal documents, regulations, documents of external origin (from Petro Vietnam, PTSC,
competent authorities of the State) are maintained and preserved by the company so as to serve
Company's activities and comply with requirements by applicable laws.
4.3. Document control

All documents of management system are approved before issuance, with readily identifiable
marks such as name, code, effective date, revision time...etc.
Documents of Management System belonging to controlled objects (in application) will be
distributed through the list of document distribution or local network so as to provide that people
needed are all provided with documents available to use and these documents are applicable .
Documents are distributed and controlled through the Safety and Quality Department
Documents of external origin which have impact on PTSC Offshore Services' activities of
quality management are also included into document list and their utilization are applied as
completedly same as the ones from documents of management system.
All employees of POS have to ensure that the working files be collected, gatherred, filled form
and filed in manner way which become the evidences to prove conforming the requirement of
management system.
Management file is controlled through its identifiable remarks (file code), record place, record
validation and procedure for cancellation of expired files.
Related documents:
- Document control procedure (POS-DOC-PR01)

- File control procedure (POS-DOC-PR02)
4.4. Processes of Quality System

When developing, implementing and improving the effectiveness of the management system,
PTSC Offshore Services has systematically identified and controlled processes in its operations
activites and services with 3 main operations: managing, supporting, controlling.
5. RESPONSIBILITIES OF THE MANAGEMENT

5.1. Commitment from the Management
Board of Director - top management of the company play a crucial role in quality management
that is reflected through the planning and supplying of any necessary resources to develop and
maintainthe efficiency of MS.
5.2. Focus and policy establishing
5.2.1 Quality & HSE policy
The Director has established and documented Quality & HSE policy, reflecting clearly his
commitment to meet the customer’s increasing expectation. At the current stage, the Company
Quality & HSE Policy is periodically reviewed by Management to ensure its conformity.
Customer focus is a throughout-penetrated idea of the quality policy and of any activities of the
company.
As an effort to deliver the quality policy and importance of customer-oriented activities to all
employees within the company, keeping them awared of and get involved in the implementation,
PTSC Offshore Services Co., Ltd has taken the following measures:
- Conducting the training on quality management and requirements by standards ISO 9001:
2000 for all staff and employees in the company.
- Management System shall be added to farmiliarisation program introduced to new
employees.
- Plaques of company quality policy have been posted at conspicuous places to remind and
encourage the people.
Quality & HSE policy of POS is popularized and applied to all employees. PTSC Offshore
Services Co., Ltd establish the HSE target and HSE management method base on HSE policy
and the practical operations of POS.
5.3. Planning
POS Management system is set up base on analysising all processes of the company as well as
corollary risks to human health and safety, environment or legal requirements
Processess are identified through defining inputs, outputs, risks, resources and adquate
operational control measurements
5.3.1. HSE Risk management
Risk management principles as incorporated in the POS philosophy are fundamental to the POS
HSEMS and shall be adopted to ensure hazards are identified, assessed and managed in all
Divisions and Projects. No matter how small the risk, assessment and control must be a priority.
Following the completion of the hazard identification process there is the need to establish
priorities for action as not all hazards present the same level of risk.
When determining priorities it is necessary to consider the most likely consequence(s) of the
sequence of events, the likelihood or probability that the consequence will occur once the
exposure to the hazard occurs and which controls need to be established to reduce the risk to as
low as reasonably practicable .The POS risk assessment matrix is a method for ranking hazards.
HSEQ Dept. co-ordinate with related departments defining the safety, health and environment’s
risk assessment for POS bussiness operations and for the job POS implement in the first time.
5.3.1.1. Hazard Identification
The hazard identification process generally involves a systematic review of an area, process or
operation against selected key headings. This organised approach ensures no areas are
overlooked and every possible hazard is identified. The resulting documentation must then be
distributed through the project to relevant parties so they can incorporate the required actions
into their safe working systems or procedures.
5.3.1.2. Risk Assessment

Following the completion of the hazard identification process there is the need to establish
priorities for action as not all hazards present the same level of risk.
When determining priorities it is necessary to consider the most likely consequence(s) of the
sequence of events, the likelihood or probability that the consequence will occur once the
exposure to the hazard occurs and which controls need to be established to reduce the risk to as
low as reasonably practicable .The POS show a method for ranking hazards in Risk assessment
Form (annex 4), Evaluation of environmental aspects and impacts matrix (annex 5).
5.3.1.3. Risk Management
The final phase of the risk management process is risk control. The following hierarchy of risk
control establishes the order of review for effective control measures:
1. Elimination (Remove the hazard, ie take out of service)
2. Substitution (ie Replace with a less dangerous or hazardous procedure or chemical)
3. Engineering controls (eg. alarms, barriers, bunding, guards, noise hoods, mechanical
extraction ventilation, fire deluge, etc.)
4. Administrative controls (eg. training, procedures, work rotation)
5. PPE (eg. head, eye, hand, foot, respiratory protection)
Control measures must be documented and incorporated into the various work processes and
procedures. JSA’s or safe work systems need to take into account the relevant control measures,
and any new hazards introduced as a result of the Risk Reviews.
Related document:
- Procedure for Risk identification and assessment (POS-HSE-PR01)
- Procedure for Risk analysis (POS-HSE-PR02)
- Identification and evaluation of Environmental aspects and impacts procedure
(POS-HSE-PR41)
5.3.2. Identifing and accessing mandatory requirements on HSE.

Mandatory requirements on HSE comes from authorised Bodies, including:
 Vietnamese laws
 International laws / convention complied by Vietnam
 International / Vietnamese technical standard

 Contracts
 Direction form PetroVietnam or PTSC
The HSEQ Department is incharge in updating and putting them in practice in POS.
Related documents:
- Procedure for Identification and control the Legal requirement (POS-HSE-PR04)
5.3.3 Quality objectives

To implement the quality policy in each stage, PTSC Offshore Services Co., Ltd has established
quality objectives in detail. These objectives are always consistent with quality policy to which
PTSC Offshore Services Co., Ltd has committed. For each objective, PTSC Offshore Services
Co., Ltd defines its performing solution (Schedule for achieving quality objectives), in which
necessary works and resources are identified. These schedules are used to control the target
achievement and reviewed in the Management meetings for adjustment whenever necessary.
In addition to the common objective of the Company, each department or division has identified
its own objectives to respond better to the company’s tasks during production and business
operations.
5.3.4. HSE Target
Divisional HSE performance targets shall be established annually by the Division HSE
Committee targeted to achieve annual Corporate goals.
• % hazard reports closed out
• % incident / injury reports closed out
• % safety communication events completed
• % contractor HSE evaluations completed
• % safety inspections completed
• % safety audits completed
• % accident frequency (included in reported injury-lost time, medical treatment,

restricted duties, fatality..)
• % incident frequency (included in near-misses, fire&explosion, incident, small/heavy

vehicle, crane, equipment, environment, PPE, procedures, laws and regulars).
5.3.5 Management System planning
PTSC Offshore Services’ Management System is established basing on analyzing and
identifying necessary processes to meet standard requirements as well as to be in line with the
company’s competency and qualification.
Identified processes are equivalent to clear identification of inputs, outputs and necessary
resources (human and material).
HSEQ Dept. is in charge of collect and classify the implementing Quality objective and HSE
Target of POS per 6 months and one year periodically, report to QMR and Board of Director to
have the corrective or adjustment action timely.
The HSEQ target implementing report is a content in Management Review meetings.
5.4 . Responsibility, authority and communication

5.4.1 Responsibility and authority
For management to be operated systematically, the company’s management develops an
organizational structure ranging from highest authority to directly managing positions. Functions
of each department, responsibility and authority/competency of each position in the Company
are prescribed, identified clearly.
(See Annex 1 - POS’s organizational chart- is updated by Human Resourse Department)
Related document
- Department’s function and responsibility (POS-QUA-PR02)
- Organization Chart, Job description (POS-QUA-PR08)
- Safety management organization (POS-HSE-PR05)
- Decision of PTSC’s Director regarding the approval of organisation chart and personnel
assigned to POS.
5.4.2 Management representative

Company Director will officially appoints a Management Representative (QMR). In addition to
his or her work responsibility, QMR take the authority to directly operate and is responsible to
the Board of Directors for performing and maintaining the management system.
Safety and Quality Department is the focal point in carrying out technical measurements to
ensure that quality management system is developed, maintained and effectively operated at all
times.
5.4.3. Internal communication
Internal communication in the company is carried out in the ways as follows:
- Exchanging of files, reports between departments which is clearly defined in procedures
for correspondence process
- Weekly/Monthly meetings (Company and Departments)
- Internal notifications, Bulletin
- Email
5.4.4 External communication
- Official external communication between POS and outside organization are expressed by
written documents signed by POS Directors or by authorised delegator. These documents
are controlled by POS archive system.
- POS Directors or authorised delegator will announce a press release.
5.5. Management Review
Official meetings shall be organised with attendance of Company’s management to review the
suitability and effectiveness of the QMS in compliance with ISO 9001:2000 standards. The
management review is held annually beyond the internal quality audit or ad-hoc meetings
whenever necessary.
The inputs of review meetings base on the reports of operations performance from related
departments, results from internal or external audits, results from preventive, corrective and
improved actions, performance of quality objectives, situations of product and service quality
...etc.
Related documents:
- Management review procedure (POS-QUA-PR05)
6. RESOURCES MANAGEMENT
To achieve quality objectives, POS Management shall determine and fully provide sources
needed at all times. The identified sources include:
- People
- Workshops, equipment, tools, materials,
- Working conditions and environment
6.1 Human Resources

Among the above sources, PTSC Offshore Services Co., Ltd always considers "human" factor as
the most primary important.
Human Resources Demands are identified basing on production development so as to meet
customers’ requirements or fulfilling tasks as the company develops new types of service.
Demands on human resources are reflected by "plan of human resource" and reviewed by the
Management on a yearly basis.
6.1.1 Competency and training
Personnel is arranged in line with trained trades/professions and qualification and abilities of
each person. The Human Resources and Administration Department will keep personnel files,
assisting the Director with assignment and schedule of human resource development.
When recruiting any new employees, the recruitment council will be set up under decision by the
Director. The council which includes experienced specialists and members in each fields, shall
work in compliance with documented procedure. Their duties aim to assist the Director to recruit
employees with skills and experiences as qualified as required by the company.
Besides, PTSC Offshore Services Co., Ltd pays proper attention in training and re-training its
human resource. The training plan (include domestic training, oversea training, occupational
improvement training) shall be carried out every year, based on needs for occupation and the
qualification for each job/position.
6.1.2. HSE Induction

All new comers or subcontractor will be inducted about HSE requirements before working at
POS sites or offices.
Related documents:
- Manpower recruiment procedure (POS-HRM-PR01)

- Manpower training procedure (POS-HRM-PR02)
- Manpower promotion and appointment procedure (POS-HRM-PR03)
- HSE induction procedure (POS-HSE-PR06)
6.2 Infrastructure
All machine, equipment and tools are identified and managed by the persons “responsible for
materials" in the company. The management is performed through the list and historical record
of equipment at each department.
According to these lists, the persons-in-charge will set up a schedule in terms of time,
maintenance, repair to maximize the capacity and accuracy of machine and equipments during
operations process.
Purchasing plan of machine and equipment that help to improve the company production
productivity shall be reviewed and planned by Board of Directors for each type of equipment or
periodic maintenance. Such purchased items shall always meet standards of the industry, legal
regulation and related convention.
Related documents:
- Equipment management procedure (POS-ENG-PR01)
- Material & equipment procurement procedure (POS-PRO-PR01)
6.3 Working environment

Working environment is properly concerned in POS. Thanking to the development of general
safety procedure, occupatinal safety and specific work safety POS wants to create a safe and
convenient working environment to serve efficiently the operation of management system.
Related documents:
- HSE Procedures (POS-HSE-PR…)
- Staff of the month program
- Hazob progarm
- Kaizen Program
- 5S Program
6.4. Occupation health

The POS HSEMS recognises the importance of an occupational health program. Site and office
occupational health hazards include chemicals, radiation, stress, infectious disease, manual
handling, noise, repetitive tasks and ventilation.
POS has a responsibility to identify every occupational health hazard which has the potential to
cause personal illness or injury to its own or others personnel and, if unable to eliminate the
hazards, reduce the risk to as low as reasonably practicable.
6.4.1 Correspondent to Job
Employees must present themselves for work in a fit state to perform their duties.
Persons suffering from any condition that may reduce or inhibit their capacity to perform their
work safely including being under the influence of alcohol, illegal drugs or other prohibited
substances are in breach of the POS’s Policy. Education and training will be provided on projects
to outline the physical, psychological and social implications of issues affecting the fitness of
mind and body.
6.4.2. Health Management
Projects are required to identify and implement a proactive occupational health program
consistent with the local environment and legislation. Where elimination is not practicable, all
statutory requirements and industry best practice procedures shall be implemented to manage
and minimize exposure. Details shall be included in the SMP and include the following where
necessary:
 Health checks / vaccinations particularly for those working in high health risk countries or
environments
 Pre-employment medicals
 Monitoring of the work environment for health hazards
 Monitoring of personnel who may be exposed to particular hazards
Medical examinations shall be performed by Company nominated doctors / medical
centres, where practicable. The records are to remain strictly confidential under the control
of the Human Resources department.
6.4.3. Injury/Illness Management
The POS’s injury management policy states a firm commitment to the rehabilitation of POS
employees who suffer disability through work-related injury or illness and to ensure injured
employees are assisted in their recovery and early return to work. Should legislation apply that
has different or more stringent requirements, these shall be incorporated in the SMP.
On all projects, contact shall be made with local medical and rehabilitation providers, to inform
them of POS injury management procedures and available suitable duties should they be
required for the rehabilitation process.
The SMP shall specify the local procedures and resources to be maintained to stabilize and treat
personnel who suffer injury or illness on Division sites. This shall include as a minimum:
 Notification to the HSEQ Manager
 First aid resources sufficient for foreseeable injuries
 Attention of an occupational health nurse, paramedic or doctor for on site treatment of
serious injuries
 Emergency evacuation (medivac) procedures for emergency medical treatment
 Prompt information by competent personnel to relatives of the person injured.
Related documents:
- Office Emergency Response Plan (POS-ERP-01)
- Employee Health Management procedure (POS-HSE-PR17)
7. PRODUCT REALIZATION
7.1 Planning of service realization
In daily operations, the acceptance of requirements on service quality is clearly stipulated in
existing procedures and work instructions.
Requirements on service quality are reflected through customer’s expectation, laws, conventions,
statutes, and etc. These requirements are normative standards to accept service products.
Activities of monitoring, reviewing, testing needed to the services are presented in details in
operating control procedureand review procedure of each production units.
Records on review are prescribed under format of “Review Report” and inclusive of place and
time of storage so as to provide evidences of implementation processes and created services to
meet various requirements.
For major contracts, projects or each quality objectives, A formal document called “Quality
Plan” are composed for the implementation.
Quality Plan encompasses:
- Steps of work to be done.
- Responsibilities of performance and completed date for each step.
- Review contents, auditors and required standards.
Related documents:
- Anual quality plan
- Anual HSE plan
7.2 Customer-related processes
7.2.1 Determination and review of customer’s requirements

Any requirements from customers are all considered carefully by PTSC Offshore Services.
Purpose of this review is to ensure that:
- Customers requirements on sevices, products are clearly defined by POS
- POS enables to meet these requirements
Commercial Department shall receive any requirements from customers and carry out the
assessment prior its acceptance. Besides, the other Departments/Board enables to receive service
orders from clients also. The next handling steps, however must be in compliance with
Procedure for Receiving and settle Service Orders from Client (QT-TM-01).
Planning & Operations Department, Technical Department, Safety & Quality Department will
co-operate with Commercial Department, if required to review of:
- Company’s competency of service supply
- Company’s capacibility of human resource, material and spare parts
- Legal requirements required relating to service supply
- Probability to hire sub-contractors, Sub-contractor’s ability.
- Time of service supply
Related files shall be recorded at Commercial Departments or at any Departments where the
service orders are placed on.
PTSC POS will settle the above review only if the notice of services are delivered from
Commercial Department or any Department receiving service orders.
Commercial and/or coordinated department(s) keep related records.

Tài liệu liên quan:
- Procedure for receiving and proccessing service orders from client (POS-COM-PR01)
- Project management procedure (POS-OPR-PR02)
- Quality control procedure (POS-QC-PR01)
- Procedure for engineering design execution and control POS-ENG-PR04)
- File control procedur (POS-DOC-PR02)
- Procedure for Risk Identification (POS-HSE-PR01)
- Procedure for Risk Assessment (POS-HSE-PR02)
7.2.2 Communication with ustomer and interested party

During works implementation, any issues arising or any differences as compared to requirements
which initially agreed by the two parties (contract), Commercial Department or any departments
where did receive the information from clients will have responsibility for notifying customers
and settle feedbacks under established procedure, on principles that the two parties have
confirmed prior mutual acceptance.
The procedure also provides needed methods to ensure that the corespondence documents are
properly amended and related individuals are fully aware of such amendment.
POS shall show its sole responsibility for all services provided. POS also settles formal
procedure for receiving and settling feedback from clients to adjust production process so as to
deal with claims.
Tài liệu liên quan:

- Procedure for receiving and proccessing service orders from client (POS-COM-PR01)
- Procedure for receiving and processing client's feedback (POS-QUA-PR04)
- Procedure for engineering design execution and control (POS-ENG-PR04)
7.3. Purchasing and Service purchasing

PTSC Offshore Services Co., Ltd settle the purchasing for the following provisions:
- Material, equipments and tools to be served to operating activities.
- Fuel and lubricants for engine operations
- Machinery, generator and spare parts
- Any services which are not available at PTSC Offshore Services Co., Ltd
- Hiring means or vessels from other partners
- Others...
The purchasing affairs will be carried out by PTSC Offshore Services Co., Ltd. or “mother”
company PTSC.
7.3.1 Purchasing process
PTSC Offshore Services Co., Ltd considers the quality of bought products or services as the
most importance factor no matter how they are purchased.
The assessment and selection of suppliers shall be made on the basis of:
- Procedure for assessing and selecting suppliers & sub-contractors (POS-HSE-PR12),
the company ps a list of competent Suppliers who are officially invited to offer their
quotations for service required. Those quotations shall be evaluated in compliance with
the State regulations.
- Each phase of products or services provided by Suppliers/Sub-contractors shall be
evaluated as the assessment basic for the next selection.
All documents related to reviewing, managing Suppliers or Sub-contractors shall be filed at
Technical Department, Commercial Department, Planning & Operations Department and Safety
& Quality Department and used as reference document for the incoming selection.
7.3.2 Purchasing information
Data on goods or services to be bought will be shown under “Purchase order” or “Contract”
Purchased order will be settled by related Departments in lines of applicable standards and must
be subject to the Director’s approval
For major contracts, PTSC Offshore Services Co., Ltd shall provide technical consultation to
PTSC.
In such cases, the evaluation of products or services that need to be bought must be done by a
council comprised of experts from related fields and appointed by the Director. Evaluation
documents shall be recorded.
7.3.3 Inspection and certification of bought products
Goods and services bought must be accompanied with quality certifications. Important goods or
materials shall be inspected by competent inspection authority prior importation accepted.
Quality of service that the company uses from the supplier shall be inspected and assessed by
independent agency or by experts, customers of the company as well as by the company’s
relevant departments.
Backgrounds for inspection are technical specifications that have been sent to suppliers when
tendering or invitation for bids.
PTSC Offshore Services Co., Ltd may carry out an inspection at the Supplier’s facilities if
required. Should the company’s clients found that they need to inspect the facilities of
company’s Suppliers, the Commercial Department shall take the accountability to have this done
and have this content included into the contracts.
Related documents:
- Material & equipment procurement procedure (POS-PRO-PR01)
- Supplier assessment and selection procedure (POS-QUA-PR12)
- Material management and distribution procedure (POS-LOG-PR01)
- Material identification and traceability procedure (POS-LOG-PR03)
7.4. Design and development

Head of Technical and logistic department is responsible technically for the quality of design
work. All design phases are planned from commencement to clarify timetable and
responsibilities for designing, checking and approving.
HSE issues are taken into account when considering inputs and outputs of design works.
Related documents:
7.5 Production and service supply

7.5.1 Control of goods & service supply
All processes of goods and service supply by PTSC Offshore Services Co., Ltd are performed in
controllable conditions. Means of assisted control are procedure and guidance of jobs in
necessary positions, job instructions for important processes during service supply.
During service and products supply, the Suppliers themselves will carry out the review and
testing.
Results from such review or testing shall be recorded. These records will be delivered to clients
if required.
Related documents:
- Project management procedure (POS-OPR-PR02
- Procedure for O&M service supply and management (POS-OPR-PR03)
- Procedure for manpower service supply and management (POS-OPR-PR07)
- Specific HSE procedures
7.5.2.Certification of processes for production and service supply

During the process of service supply, there do exist some services outputs that can not be
determined by the methods of monitoring and measurement, for example manpower supply
service. In such cases, PTSC Offshore Services Co., Ltd establishes qualification standards
which are applied to all workmen who take part in service supply. Such service supply is also
subject to the supervision of competent inspection authority in terms of technical and quality.
Besides, the company’s Clients themselves will take part in the monitoring of quality so as to
determine the value and effectiveness of services provided by PTSC Offshore Services Co., Ltd
.At this meantime, the company in co-operation with its clients shall adjust any required factors.
Related documents:
- Procedure for customer satisfaction monitoring & measurement (POS-QUA-PR01)
7.5.3 Identification and traceability
The traceability of any products or services provided by PTSC Offshore Services Co., Ltd shall
be identified in corespondance to monitoring requirements presented in files of services supply
process.
Related documents:
- Material identification and traceability procedure (POS-LOG-PR03)
7.6.Customers’ properties
Properties of customers include various kinds of materials brought to POS’s facilities to carry
out the services rendered.
Properties of customers may be preserved at POS’s warehouses or any working areas controlled
by POS
Delivery report of customer’s properties will be compulsorily kept and filed in full.
Any losses, damages or non-compliance with purpose of utilization are notified to the customers
with appropriate solution.
7.7 Preservation of products
Depending on each kind of services supply, PTSC Offshore Sevices Co., Ltd will arrange the
offloading, packing, storage and preservation of products (including properties of clients and
PTSC Offshore Services Co., Ltd as well) throughout the internal process and the delivery of
goods to sites appointed by the customer.
Related documents:
- Project management procedure POS-OPR-PR02)
- Material management and distribution procedure (POS-LOG-PR01)
7.8. Control of monitoring and measuring devices

PTSC Offshore Services Co., Ltd always creates trust to the customer in terms of style and
quality of provided services as well as value of minutes of measuring and testing. All devices
and instruments used in control and inspection are all controlled.
The control shall be performanced by the means of monitoring and measuring devices which are
available at each unit.
Subject to each kind of measuring device/instrument, the adjustment and test/certification are
carried out by the decentralized authority or National Inspection and Measuring Center.
Measuring devices after standardized shall be identified with proper marks and adequately
preserved to ensure the accuracy of measured outputs.
POS is seeting up Measurement and Calibration Laboratory which complied with ISO/IEC
17025:2005.
Related documents:
- Procedure for managing means of measurement & adjustment (POS-ENG-PR02)
- Quality Manual for Measurement and Calibration Laboratory (POS-QU-MN02)
- Technical procedurs of Measurement and Calibration Laboratory (POS-CAL-PR…)
8. MEASUREMENT, ANALYSIS AND IMPROVEMENT
Measures for implementing the processes of monitoring, measuring, analysis and improvement
aim to make:
- Services provided by PTSC Offshore Services Co., Ltd always meet customers’
requirements
- QMS always in line with production conditions and capacity of service supply
- Effectiveness of QMS is regularly maintained and improved.
8.1 Monitoring and measurement

8.2.1. Customers’ satisfaction
By means of monitoring and measuring the customers’ satisfaction, PTSC Offshore Services
Co., Ltd wishes to receive respective comments from customers on services provided by the
company so as to take appropriate measures to meet customers’ increasingly demands as
committed by its quality policy.
Customer’s comments are considered as important input information in management review
meetings in term of quality.
Related documents:
- Customer forum record
- Customer feedback
8.1.2 Internal Audit

To assess the effectiveness and the compliance of QMS, PTSC Offshore Services Co., Ltd
develops and carries out the internal audits on a regular basis of planed schedule.
Auditors are well-trained and independent to audited parties.
Results of internal audits shall be recorded and considered as the inputs in the management
review meetings of the system.
Related documents:
- Internal audit procedure (POS-QUA-PR06)
8.1.3 Monitoring, measurement of processes

Method for monitoring and measuring of processes is considered as the measurement of
completion degrees of operations plans and service supply progress of the inferior units in
company monthly meetings.
Such meeting reports shall be then notified to related units. The reports clearly indicate
appropriate solutions and responsibilities of each unit in gaining the planned objectives.
Related documents:
- Planning and reporting preparation guideline (POS-OPR-WI01)

- Data collection and analyzing instruction (POS-QUA-WI01)
8.1.4 . Monitoring, measuring the products

All products and services privided by PTSC Offshore Services Co., Ltd shall be monitored and
measured of each performance stage of service supply. The re-evaluation of customers allows
the company to assess its quality of services provided.
Related documents:
- Project management procedure (POS-OPR-PR02)
- Procedure for manpower service supply and management (POS-OPR-PR07)
- Procedure for engineering design execution and control (POS-QUA-PR06)
- Procedure for M&M workshop execution management (POS-OPR-PR06)
- Quality control procedure (POS-QUC-PR01)
8.2 Control of non-conformance

8.2.1. Control of non-conforming services
PTSC Offshore Services Co., Ltd ensures that any nonconforming products services shall be
identified and controlled to avoid any unintentionnal transfer. However, as the proper
characteristics of the company’s services, PTSC Offshore Services Co., Ltd may take the
alternatives of treatment herein: Eliminating the non-conformities or carrying out the service
tranfer upon client’s consession and acceptance.
Related documents:
- Procedure for controlling nonconforming products (POS-QUA-PR10)
8.2.2. Incident / injury report:

POS established the procedure for Accident/Incident, Non-conformation Report, Investigation
and Analysis to ensure that all accident/incident, near-misses should be reported and strictly
investigated. All relative corrective action should be done by the assigned personnel in
accordance with accident/incident investigation level matrix.
Incident reporting by all employees is crucial to initiating control measures and preventing the
escalation of events. All POS’s projects shall promote 100% incident / injury reporting from
employees, regardless of how minor the event or issue may be.
SMP’s and EMP’s shall specify the requirements for reporting and investigating HSE incident,
and injury. The classifications and definitions of various types of HSE incidents and injuries is
standardised throughout the Division to ensure a consistent approach.
Related documents
- Non conformity, accident/incident report, (POS-HSE-PR1)
- Investigation and Analysis (POS-HSE-PR12)

- Procedure for Risk Identification and Assessment (POS-HSE-PR01)
8.2.3 Investigation
The POS investigation level matrix ensures that incidents and injuries are adequately
investigated in accordance with the actual or potential consequences of the event. An
investigation team is assigned to identify immediate and underlying causes and system
inadequacies and establish corrective actions to prevent a recurrence.
All accident/incident investigation reports will be recorded in data base of POS Both lead and
lag indicators are recorded in POS to allow trend analysis, feedback to employees and
identification of areas to be addressed in the HSE Improvement Programs.
The HSE department is responsible for consolidating data from the various Department and
submitting a monthly report to the Board of Directors. All levels of management are responsible
for the regular review of HSE performance and trends during monthly HSE committee meetings.
Related documents
- Investigation and Analysis (POS-HSE-PR12)
8.3. Emergency response plan

All projects must ensure an Emergency Response Plan (ERP) is in place supported by
appropriately trained personnel.
The ERP shall identify the roles and responsibilities of all persons and if required also shall
conform to Client emergency arrangements and local requirements.
Project Managers are responsible for adequate provision of ERP resources, including an
emergency response team (ERT). A schedule of emergency training, drills and exercises shall be
developed on all projects in order to test and maintain the effectiveness of the communication
systems, facilities, ERT’s and the ERP.
Related documents
- Contigency plan for office (POS-ERP-01)
- Contigency plan for Workshop (POS-ERP-02)
8.4. Analysis of data

PTSC Offshore Services performs the management through data. The collection and analysis of
respective data aims to make decisions, put forth plans and measures in the management.
Data are collected from various sources during the process of production, providing services,
procurement and communication with customers.
The collection and analysis of data is controlled also to ensure that all collected data are reliable.
Related documents
- Data collection and analyzing instruction
8.5. Improvement and corective, preventive action

The Company is always aware that service quality will be assessed and decided by customers, on
the other hand, customers’ needs are always changed, so the Company put forth for itself the
needs for improvement to raise effectiveness of quality system.
Information collected from processes of data analysis allows PTSC Offshore Services to define
the respective areas that need corrective and improved actions.
Any non-conformity discovered during operations process and internal audits shall be identified
of root causes and corrective actions shall be carried out to eliminate the found causes. The
assessment of effectiveness of corrective actions is implemented to avoid any reoccurrance.
Furthermore, PTSC Offshore Services is trying to identify any sources that may cause any
potential non-conformity to management system, products or services as well as to propose
adequate preventive actions.
Related documents:
- Corrective action procedure (POS-QUA-PR07)
- Preventive and improvement action procedure (POS-QUA-PR09)
- Kaizen program
APPENDIX
App.1: POS organization chart
App. 2: POS HSE organization chart
App. 3: Risk assessment matrix
App. 4: Environmental impact / aspect assessment matrix
App. 5: POS document registration (incomplying with ISO 9001:2008, ISO 14001:2004,
OHSAS 18001:2007)

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TỔNG CÔNG TY CỔ PHẦN DVKT DẦU KHÍ VIỆT NAM

PETROVIETNAM TECHNICAL SERVICES CORPORATION Code: POS-QUA-MN01

POS MANAGEMENT SYSTEM

ISO 9001 - element 4.2.2

HEALTH, SAFETY, ENVIRONMENT AND QUALITY

Date 16/7/2013 19/7/2013 25/7/2013

Prepared by: Checked by: Approved by:

REVISION MONITORING SHEET

No Date Page(s) Revised content Remark

Effective date: 25/7/2013 Rev.: 01 Page: 2/27

Headings Contents Page

Headings Contents Page

2. Definitions and abbreviationS

Near Miss Potential factor of hazard that may occur

Risk The potential of something happening that shall have an impact

Monitoring To check, supervise, observe, or record the progress of an activity,

action or system in such a manner to assess compliance or identify

Risk Management The systematic application of management policies, procedures and

Environmental Element of an organization’s activities or products or services that

HAZOP HAZard and OPerability study.

HAZID HAZard IDentification

HAZOB HAZard OBservation report

JSA Job Safety Analysis

LTI Lost Time Injury

RDI Reduce Duty Injury

MTI Medical Treatment Injury

FAI First Aid Injury

SMP Safety Management Plan

EMP Environment Management Plan

PPE Personal Protection Equipment

MSDS Material Safety Data Sheet

SMP Project Safety Management Plan

EMR Environmental Management Representative

KPI Key Performance Indicator

ECP Project Environment Control Plan

EMP Project Environment Management Plan

3. GENERAL INTRODUCTION TO PTSC OFFSHORE SERVICES

Headquarter: 65A – 30/4 Road, Thang Nhat ward,

PTSC Offshore Services activity scope includes

QUALITY – HEALTH – SAFETY AND

4. INTRODUCTION TO THE MAGAGEMENT SYSTEM

4.2. Structure of management system

HSEQ documentation include: Forms, reports of all kinds,

Document of Layer I: HSEQ Manual

4.3. Document control

- Document control procedure (POS-DOC-PR01)

4.4. Processes of Quality System

5. RESPONSIBILITIES OF THE MANAGEMENT

5.3.1.2. Risk Assessment

5.3.2. Identifing and accessing mandatory requirements on HSE.

 International / Vietnamese technical standard

5.3.3 Quality objectives

5.3.4. HSE Target

• % hazard reports closed out

• % incident / injury reports closed out

• % safety communication events completed

• % contractor HSE evaluations completed

• % safety inspections completed

• % safety audits completed

• % accident frequency (included in reported injury-lost time, medical treatment,

• % incident frequency (included in near-misses, fire&explosion, incident, small/heavy

5.4 . Responsibility, authority and communication

5.4.2 Management representative

- Working conditions and environment