OPERATIONS MANAGEMENT

Work Theme for home 18 April 2019 (second sem.)

Filled out by a team of 2 students (only one student upload the filled out the doc)

Students: name 1 surname1, name 2 surname2

Exercise context:
You are new Operations Manager in existing organisations and should define the plan for the next 5 years,
considering the following main elements that need to be identified and defined.
Elements requested:

Each team choose an organisation, indicate the name:

Indicate activity domain of organisation:

1. What functions (department) should participate at operations activity:

1.

2.

3.

4.

2. Describe at least 2 COMPETITIVE ADVANTAGES identified in organization

1.

2.

3.

3. Identify the END-TO-END PROCESS and list the departments that be crossed by it
- Name of the end-to-end process:

- Departments:

4. Identify the at least 4 operations processes and list them

1.

2.

4.

4.

5. In order to understand better the company, identify the 4 characteristics (VOLUME, VARIETY, VARIATION,
VISIBILITY) of the end-to-end process identified already, and analyse (state of the art and your vision for
future) and short explain of decision.
Volume:
1. Variation:
2. 1.
3 2.
Variety: 3
1. Visibility:
2. 1.
3 2.
3
6. By selecting one from: TOP-DOWN perspective/ BOTTOM-UP perspective/ RESOURCE perspective/
MARKET perspective, set the strategy and listed it.

7. For improving one of a products identify following elements:

Choose the product, describe the CONCEPT, PACKAGE and PROCESS to have a good design of it. (using
terms from course)
Name of product:

- concept

- package

- set of processes

Max. 1,5 pages (Font 11)

Given mark max. 10 p. = 50% of total course mark