Académique Documents
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Melissa K. Recht
First, Do No Harm
The student affairs profession has evolved into a broad-based, multi-layered community.
Caring individuals take on the duty of helping students navigate the often rocky shores of college
life, from roommate problems and homework stresses to sexual assault and health crises. One
need only look at the values and principles of our guiding professional organizations to see that
we are charged with protecting and advancing our students through ethical, just, and
compassionate efforts to “enhance the worth, dignity, potential, and uniqueness of each
individual student.” (DuVivier, n.d.) Ethics are critical to this endeavor—and a set of standards to
guide and inform professionals in this field helps provide a safer place for our students and for
those working in the profession. We welcome young students in the throes of increasingly
complex developmental stages into an environment that is filled with opportunities, challenges,
and complicated experiences. We must be armed with our own guiding principles, values, and
integrity to deal fairly, openly, and carefully with our students—because we are modeling for
them how to deal with the challenges they will face in college and in the next phase of their lives.
We can look to the framework crafted by working student affairs professionals to further bolster
One ethical framework student affairs professionals can refer to has five principles that,
when applied to any life situation, seem logical and useful. This framework by Kitchner as
discussed in Schuh, Jones, Harper & associates (2011), outlines these five integral principles:
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respecting autonomy, doing no harm, being faithful, and being just. When applied to our
profession, one can clearly see the value of thinking deeply about each principle when
approaching difficult situations involving students and colleagues. Most stirring to me is the idea
of “doing no harm.” We must start from a solid foundation of wanting the best for those in our
charge (our students), those we interact with daily (our colleagues), and even those we interact
with less often, like our community members and stakeholders. It should be a starting point for
all of our actions, because if we move forward without malice or ill intent, with the idea that
those we work for and with deserve our best efforts to be kind, compassionate, and helpful, other
good intentions can take root. “Do no harm” includes our efforts to keep others safe physically
and emotionally, and relates closely to the shared ideals of the medical profession’s Hippocratic
Oath, “Above all, hurt no one.” (Schuh et al., 2011, p, 100.) I have worked with many students
who are already hurting. They come to college with some trauma from their past, or perhaps a
mental or physical issue that hampers their ability to study, live with others, and thrive in a
college environment. These students deserved and needed a safe space to heal and learn, and that
safe space can only be found in a community that adheres to the belief that in all of our dealings
with each other we must first consider whether or words or actions will cause irreparable harm.
We know that we must sometimes have difficult conversations or make difficult decisions about
a student’s future, but if we recognize that these decisions are made to help prevent further harm,
The other principles detailed in our textbook (Schuh et al., 2011), autonomy, doing good,
being faithful, being just, and practicing veracity, are also key to our success as student affairs
professionals. Doing good, or benefiting others, is at the heart of our profession. We are the
helpers—the counselors, the advisors, the ones on the other end of the phone line when a student
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is desperate or distressed. The small steps we take to try to ease a student’s pain or address an
issue that others have passed on, or even if it just offering an ear, a warm smile, or a shoulder to
Being faithful and just are every bit as important, and tie in closely to the idea that our
students and colleagues deserve fair and honest treatment. Schuh et al. (2011) describe justice as
“fairness, impartiality, quality, and reciprocity (p. 100).” Each student we encounter is worthy of
this important principle. No matter the socioeconomic background, culture, race, creed, religion,
country of origin, or attitude, our student deserve our impartial, respectful assistance. NASPA
articulates this principle in the document listing the standards of practice for the profession as
well (1990). We are all enculturated with biases and prejudices. But we must combat that with an
unbending commitment to acting justly and fairly. This involves a deep examination of our own
beliefs and reactions. For me, my own undergraduate experiences and my subsequent
employment in academia have given me many opportunities to see things through the viewpoint
of others. The realization that my suburban Ohio childhood was vastly different from the
experiences of people who grew up only 10 miles away from me in urban neighborhoods in
Akron was eye-opening and life-changing. I try to use a different lens than my own experiences
when considering what fairness is and how to best employ it. For example: do you fire the
student employee who is late multiple times because the bus he takes to campus doesn’t arrive?
Or do you employ a sense of deeper justice and fairness when comparing his situation to that of
another student who may live on campus or have reliable personal transportation? Fairness is
complex. If we take into account that we all have different life circumstances, does ethics ask us
to consider giving additional chances to someone who has had more than his or her share of
important in our dealings with students, colleagues, and community members. The promises we
make to them are more than just a construction based on our mutual need for each other. They
are the heart of our relationship (Schuh, et al., 2011, p.100). Without some commitment to live
up to these promises, our good intentions seem to vanish. Anyone who has ever had a promise or
commitment broken (or has broken one!) knows that trust is hard to regain. We know that acting
with fidelity is ethically-sound. We also know, at a deeper level, that the emotional component of
fidelity is priceless. When we trust those who are responsible for us, who aid us, who love us, we
can create deeper bonds and establish our own sense of place in the world. Again, when we
model being faithful mentors, advisors, friends, or colleagues, we give our students an example
of how to treat others. We also, of course, are practicing the important principle of doing no
harm.
Veracity. Honesty. Truthfulness. We seek these values in our friends, our partners, our
politicians, and our coworkers. We don’t often find it. The truth is hard, and we are always trying
to discover our own truth—our own version of events. How do we model and live up to this
ethical principle when taking into account emotions, different viewpoints, and even societal
implications of telling the “whole” truth and nothing but the truth? Our textbook takes the tthat
approach there isn’t even always a “truth” to be told, and that the many perspectives held by
different groups and people make it difficult to find a common understanding of truth in a
situation (Schuh, et al., 2011, p. 101). The book spells out a possible solution, “…operational
understandings of the truth can usually be agreed upon in the context of respectful listening,
honest speaking, and nondefensive understanding.” (Schuh, et al., 2011, p. 101) This elegantly-
stated concept can be used in any situation, from dealing with a student/student conflict to
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working through a disagreement with a coworker. I’m intimately familiar with the “he said, she
said” dynamics of student versus faculty member, having fielded many calls from upset students.
Every student has a version of the truth that they tell, and their stories are often clouded with
deep emotion. I’ve practiced the art of respectful listening as I try to help them. I’m aware that
along with the facts of the situation come the misunderstandings and lack of resources to deal
with disappointment or rules they don’t understand. With regard to my own veracity and honesty,
I’ve had to confront situations with coworkers where I had to speak openly (but respectfully)
about a conflict we needed to resolve. As a woman, I’ve had to consciously unlearn the practice
of holding back my own truth so as not to ruffle feathers. Simply being honest enough to say,
“That was hurtful” has been a way to create more openness and communication with peers. I’ve
also had to find the strength to offer up my own mistakes and errors, even when it was difficult
or embarrassing. The true test of our ethical learnings is when we admit to our mistake and try to
make amends. We can’t always correct a situation, but we can certainly learn from it.
Autonomy is the first moral principle our book discusses, but I close with it because I see
autonomy as a final refocusing of the other principles discussed. When we allow students to
make their own decisions, create their own pathways, and become independent adults involved
in a community, we expect and assume that ethical practices will be a part of that growth of
autonomy. We meet the need for the growth of their own values system with examples of ours—
we give them the opportunity to see that if they act ethically they will establish a moral stance
that can inform their lives, their decisions, and their reactions to others’ decisions. If we don’t
allow our students to make these decisions (and occasionally, mistakes) by their own volition, we
may be setting the stage for them to fail. As a parent, a professional in academia, and a member
of many different communities, I know that letting someone make a decision and take
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responsibility for it is the best way for them to understand the ramifications of that decision. The
NASPA Student Affairs organization described this clearly in one of their standards of
responsibility for his/her own behavior (1990).” The Council for the Advancement of Standards
in Higher Education (CAS) also promotes autonomy as an important ethical principle for our
profession (2006). It is ethically correct to allow our students the freedom of choice.
Summarizing the importance of ethical behavior in our profession and in our lives is
simple. We are responsible for our students and for each other. Our daily interactions have to be
guided by our desire to be ethical, virtuous, and compassionate. Following the guiding ethical
philosophy and the standards of professional practice of our professional organizations is vital to
References
Council for the Advancement of Standards. (2006). CAS professional standards for higher
http://www.napsa.org/about/student-affairs
Schuh, J.H., Jones, S.R., Harper, S.R. & Associates. (2011). Student Services: A Handbook for