Adobe Document Cloud

Access a world of support from

a single point of contact.
Lean on your Customer Success Manager to help you drive ROI.

With Adobe Document Cloud, you get more than all-digital, end-to-end “The support from the Adobe
document workflows. You will have a team of Adobe resources to help you get team during the pilot and
the very best return on your investment, starting with your Customer Success implementation phases has
Manager (CSM). been instrumental in our
overall success.”
Think of your CSM as a trusted advisor who will work with you to understand
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the unique needs of your enterprise, then connect you with the people,
Business Systems Manager
information, and resources you’ll need to start strong and find long-term success. Penton

Trust your CSM to take you where you need to go.

Throughout the term of your agreement, your CSM will be there to make sure you accomplish all of your Adobe
Document Cloud goals, no matter what they might be. They’ll help you identify KPIs, develop an action plan to reach
them, and track your progress along the way. They’ll also help you schedule time with Adobe Expert Services, Support,
and any other Adobe resources you’ll need to ensure your company’s success.

Your CSM connects you with the right people and the right tools at the right time.

Resources Professional Services

Get product guides, training Meet with Adobe experts
materials, tutorials, and who will provide technical
best practices for use case consultations on integrations
deployments. and custom workflows.

CSM

Support Onboarding Specialist

Ask any question or raise Set up product and account
any issue, the Customer settings, and receive Admin
Care team will answer. and User training.
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Deploy with confidence.
Your onboarding specialist and CSM partner to make your launch and ongoing deployments successful. Onboarding
assists with account set-up, and administrator and user training. Our specialist will also connect you with extensive Adobe
resources and ensure the successful deployment of your first use case.

Immediately following, your CSM will take the lead in helping you with the digital transformation of your business. As an
Adobe Document Cloud subscriber, you’ll have access to best practices and receive guidance in use case deployment.
Further trainings and online resources are also available.

Your CSM is your connection to our Customer Care team and Adobe Professional Services. Customer Care experts can
address product issues or questions, like whitelisting or adjusting notifications, and help you maintain Adobe applications
as your solution evolves. Adobe Professional Services provides a range of expertise, including how to use our APIs, design
guidance, and custom solutions.

Set the right course and stay on track.

Once your first use case has been launched, your onboarding will be complete, “The ongoing support from
and your CSM will become your primary advisor and point of contact. Together, Adobe has been exceptional,
you’ll determine what goals you’d like to achieve with Adobe Document which helps us address our
Cloud—like better operational efficiencies or saving money—and develop a business needs today and
Success Plan that will help you reach them. Each month, your CSM will meet into the future.”
with you to review the KPIs you set in your Success Plan, assess your progress
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toward meeting them, and if necessary, discuss strategies for improvement. Business Development Manager
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In addition to monthly meetings, your CSM will schedule a quarterly Executive
Business Review to discuss how your teams are using Adobe Document
Cloud, and point out untapped potential. They’ll also provide updates on the
latest feature rollouts, product roadmaps, and future digital transformation
opportunities.

On each anniversary, your CSM will arrange for you and your Account
Executive to review together your journey as an Adobe Document Cloud
subscriber. And at the end of your subscription term, your CSM will work with
you to help you plan for your future document solution needs.

Discover a partner who stands beside you all the way. Get support at every step.
All-digital document workflows give you the power to improve workforce • Immediate onboarding
productivity, speed business processes, and increase customer satisfaction. With • Weekly status meetings during
Adobe Document Cloud, you get all that, and a CSM to help guide you through onboarding
every process, and every decision.
• Quarterly executive business
To learn more, contact your CSM or your Adobe sales representative. reviews

• Anniversary status reviews

© 2017 Adobe Systems Incorporated. All rights reserved.