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HOW TO

CLOSE
A SALE

www.jayveerespeto.com
Mayron ka na ngayong giveaway rights for this ebook.

Ibig sabihin, pwede mong ipamigay ang ebook na ito sa yong


mga kaibigan, business partners, ka-pamilya o kapuso,
officemates, ka-churchmate mo at sa kahit na sino. Kung
makakatulong sayo ang mga ideas and tips na matututuhan mo
dito, mas matutuwa ako na maibahagi din natin ito sa iba.

Pwede mong gawin ang kahit ano sa ebook na ito, maliban sa


ilang restrictions:
You are not allowed to edit, modify, copy, or alter any content
from this ebook.

Ang mga learnings at ideas na mababasa mo sa ebook na ito


ay ang mga ideas na natutuhan at patuloy na inaaplay ko simula
noong nagsimula ako sa business. Most of which are based on my
own personal experiences and is intended to share the ideas that
help me increase my sales and build my business, however this
does not guarantee success on your part as I have no way of
knowing you, your background, your dedication, your ideas, your
desire or motivation, and your business or sales practices.

Some people might not agree with the ideas I’m sharing on
this book, but that’s okay, hindi ko naman goal na ma-please ang
lahat. If all my readers would be able to pick kahit isa man lang na
success idea from this ebook, I feel I have accomplished my task.

Let’s move on.


TABLE of CONTENTS
Introduction 4
Just Like Any Other Business 6
Galawang Mr. Salesman 6
3 Steps to Sales Master 8
Know What You Offer 8
Know Your Target Market/Audience 10
Follow Your Company’s Sales Process 13
5 Reasons Clients Don’t Buy 15
No Money 16
No Time 16
No Need 17
No Urgency 18
No Trust 18
Common Sales Objections And How To Overcome 20
Objection#1 : Wala Akong Pera 21
Objection#2 : I’m Happy With My Current Setup 23
Objection#3 : Busy Pa Ako Ngayon 24
Objection#4 : Tanungin Ko Lang Ang Asawa/Boss Ko 25
Objection#5 : Pagiisipan Ko Muna 26
Overcoming Sales Objection 27
Conquering Your Sales Fear 28
Common Sales Fear 29
Fear That You Will Make A Negative Impression 29
Fear Of Rejection 29
Fear of Becoming a Pushy Salesperson 30
Fear That You Don’t Know If You Are Doing It Right 31
Hello Friend,

This is Jayvee Respeto and I’m the owner of


www.jayveerespeto.com and also the mentor and leader of Team
Conquistador International. I specialize in building my business
online and was able to create my million using online marketing
strategy.

I’m a business management graduate, a former Senior


Workforce Specialist on a BPO company, an entrepreneur,
business trainer, and an internet marketer.

Ginawa ko ang ebook na ito to help you increase the number


of sales na napo-produce mo, and will absolutely help you build
your business long-term. If you are in the field of sales, beginner
ka man or may experience na, this book will definitely helps you.

I believe that the ideas I’m sharing on this ebook are life
changing, because after kong maintindihan ang mga concept na
ise-share ko dito at inumpisahang inapply sa business ko,
nagsimula ding magkaroon ng malaking pagbabago sa results na
napo-produce ko on my business.

Kung hindi ko natutuhan ang mga ideas na to, malamang ay


hindi rin ako magiging isa sa mga Top-earners ng company namin,
at malamang ay hindi ko din magagawang maiwanan ang pagiging
isang empleyado. Because of these ideas, now I am consistently
earning reasonable income on my existing business.
The last thing I believe is this “I can’t lead someone to a place
I, myself have never been.” I was raised on a Christian church, and
ang isa sa mga natandaan ko na message palagi ng pastor namin
is “to live what you teach”. Kaya naman, im confident na this
ebook will somehow bring you to a new level in your sales
journey, sapagkat na-experienced ko personally yung pagbabago
sa business ko, after kong iaapply ang mga concept na
matututuhan mo dito.

If you are struggling right now on your business –


experiencing degrading volume in sales, take a moment first to
read, finish and learn from this ebook. Just like what this famous
quotation says:

“If I had eight hours to chop down a tree, I’d spend six hours
sharpening my axe.” – Abraham Lincoln

Praying for Your Success,


JUST LIKE ANY OTHER SALESMAN
Nasaang larangan ka man ng business, whether it’s traditional
business, retail or wholesale, direct selling, network marketing, as
long as you are in the field of SALES, this things will definitely help
you outgrow the selling skills within you and transforms you to
SALES EXPERT.

Well, like most sales person, initially I struggled a lot in my


business because I’m not fully aware of this three IMPORTANT
IDEAS that a sales person MUST KNOW. The fact that people are
most likely to buy the things they want into someone who is an
expert of his/her product.

Let me give you an example:

Imagine you walk-in sa isang phone-shop sapagkat interested


ka nang bumili o palitan ang ginagamit mong cellphone.
Tinitingnan mo paisa-isa ang mga naka-display na cellphone at
sinusubukan mong alamin kung alin ang mas swak sayo.

Habang abala ka sa pag-iisip kung aling phone ang bibilhin mo,


lumapit si Mr. Salesman, at biglang inintroduce sayo ang isang
cellphone na hawak niya.

“Napansin ko po na nakatingin kayo sa mga units na yan. That's


a good choice po kung sakaling yan ang napili ninyo, pero gusto ko
din pong malaman ninyo na meron kami na pinaka-latest ngayon
na sure akong mag-fi-fit sa inyo”.. sabi ni Mr. Salesman.
This person captures your attention, and later on this
Salesman :

✓ Gave you the coolest information about their latest


product.
✓ He even offers you a discounted price and few freebies.
✓ All your questions were answered, and
✓ This salesman really helped you, para makapag-decide
kung anong cellphone ang bibilhin mo.
✓ Sa madaling sabi, na-close ni Mr. Salesman ang sale
sayo.

Friend, the good news is, there is an existing effective ways on


how you can effectively closed a sale too. Simula ng natutuhan ko at
inaplay ang sistema na to, this has dramatically increased the
number of sales na napo-produce ko sa aking business every
month.

Are you a sales agent, a retailer, network marketer, or in


business which involves selling? Once na ma-master mo ang
tatlong simple at mahahalagang bagay na ito, this will surely take
your business to a next level.
3 STEPS to SALES MASTER

You need to understand that it is very important to have a deep


level of expertise on the products or service you offer. Ano man
ang inooffer mo, whether it's goods or services, business
opportunity, etc...the first thing you must need to have is the
COMPLETE PRODUCT KNOWLEDGE.

I remember my first month sa call center industry, wherein we


undergo a serious month of PRODUCT TRAINING and afterwards,
saka kami dine-ploy sa production.

Hindi ba't nakakawindang at nakaka-kaba kapag may tinanong


sayo ang customer mo pero hindi mo masagot? Nagkaka-buhol-
buhol noon ang mga sinasabi ko dahil nga sa hindi pa ako
masyadong familiar sa inoofer naming product.

Do you offer a business opportunity? Well, be an expert of your


offer. Be an expert to its details – how the business works, what's
the Return of Investment, the company’s strength and advantages
over competitors, in short make sure you all have this information
on top of your head.

Do you offer products? Well, be an expert of your product.


Know your competition. Always gives insight to your customer.

When I say “INSIGHTS” that means … the ability to provide


INFORMATION that’s BEYOND OBVIOUS.
“Dont be a repeater of information the customer already
know.”

What if si Mr. Salesman lumapit sayo, tapos yung information


na nabasa mo sa isang malaking brochure, ay siya lang din namang
pina-ulit-ulit niyang sinabi sayo.

Sa halip ma matuwa ka, medyo nainis ka pa, since inulit lang


niya ang mga bagay na alam mo na.

If you want to become a sales master kailangang may baon


kang palaging “INSIGHTS”. Educate more your customer with
information he/she didn't know. Once na ginawa mo to, you will
develop an expert impression sa customer mo.

Ayon sa isang case study … people are most likely to buy


something into a salesperson that they feel are expert with his
product…

“Kailangan ko ba talagang pag-aralan ang details ng inooffer


ko?

Well, eto ang sagot ko..gaano mo kagusto na makapag-close ng


sale?

There’s no reason para hindi mo pag-aralan at alamin ang lahat


lahat sa business mo. BE AN EXPERT!
One big fact: “People wanted to buy!”

What I mean with this is, when people walks into a retail store,
department store, a showroom, or nag-inquire sayo about your
offer etc.. he is looking for something he needs or something to buy.

Walang tao na papasok sa isang appliance center, at once na


nandun na ay sasabihin sa sarili ..

“Actually, wala naman talaga akong hilig sa appliance”, or

“Di ko naman talaga kailangan ng appliance sa bahay”.

Kung talagang wala silang interes na tumigin or bumili ng


appliance, at the first place, why do they need to waste their
beautiful day inside an appliance center?

Even if they say, “ayaw kong bumili”. This may be true, however,
maybe they are just waiting for a budget, at saka lang sila bibili
afterwards.

Now your goal is to determine your customer’s needs, sapagkat


ito yung magiging daan para ma-close mo ang customer mo sayong
offer.

How will I do that??


By asking the proper questions to your customer or prospects,
you will be able to determine if he/she fits your target
customer/audience.

Example, if you are in a network marketing business offering a


whitening products, you can ask your customer first with:

“What specific solution are you looking?”

“Are you just interested on whitening?, or

“Are you looking for a solution on a specific skin problems?”

Say it sincerely, and let your customer know that you are really
there to help him/her.

Instead of telling the whole things about your product or offer


the first time, mas makakabuti na malaman mo muna ang specific
na need ng customer mo. Yung tipong ikinuwento mo na ang lahat,
pati kung sino ang owner, saan nagtapos, baka nga pati lovelife ng
owners kinuwento mo na.

Tell what your customers need to hear!

By doing so:

✓ Makakasigurado ka na ang mga insights na ibibigay mo sa


kanya about sayong products ay yung mga insights na
kailangan niya talagang marinig. Information that your
customers really need.
✓ This will maximize your time, sapagkat it will lessen the
time na ma-close mo ang customer mo sa offer or
products mo.

✓ Less talk – Less mistake. This will build more trust sayong
customer. (As long as yung mga insights na binibigay mo sa
kanya ay yung talagang alam mo na makakatulong sa
kanya)

Selling your offer to a crowd that is not your target market is


like “Selling an ICE-COLD drink sa Alaska”.

But what if, hindi bumili yung customer ko?

Simple lang.. You are selling to a wrong market or audience.


Hindi siya ang target customer mo.

You get the idea? Know your target customer!

So let say, you already took the steps of Knowing Your Products,
and at the same time, you already understand Who your customer
is, then what’s the LAST STEP?
The last thing you need to do is to simply follow your
company’s sales process. Meron bang sales process/sequence na
sinusunod ang company mo? This sales process can be breakdown
into sub-groups like:
a. What do I need to say when I first met the customer?
b. What to show the customer?
c. What to present?
d. How do I close?

I must say, all businesses follow a Sales Process na ang


kakailanganin mo lang na gawin ay sundan until ma-close mo yung
customer mo to sales.

By putting these three-steps together


✓ Know your product/offer.
✓ Know your target market and
✓ Following your sales process..

I strongly believed na makaka-pag-produce ka ng resulta na


hindi mo nakukuha lalo na noong mga panahong di mo pa
natututuhan ang system na to. Note that the key here is yung 1st
and 2nd step.
If you will notice, the very foundation of becoming a sales
expert greatly depends on your investment on your personal
development.

Let me remind you that you are a stand-alone business


responsible for your own revenue.

At the end of the day, whatever results you’ll get from your
work or business would be the result you’ll enjoy.
5 REASONS CLIENTS DON’T BUY
Ngayon na nalaman mo na yung 3 Important Ideas to Close a
Sale, mahalaga din na malaman mo ang mga “Reasons why
Customers Don’t Buy?”.

Naniniwala kase ako na once na naunawaan mo ito, this will


help you take better actions lalong-lalo na when you are presenting
your offer or service to your clients.

Kapag nakikipagusap ka customers, their resistance to buy your


product is high. Ibig sabihin ayaw talaga nila na mabentahan.

May experienced ka na din ba na kagaya nito, habang


naglalakad ka sa mall may lalapit sayo na agent at aalukin ka nang
kung ano-anong promo? ☺

Ano kadalasan yung reaction ng mga tao na inooferran nila.


Kung hindi, SNOB… kalimitan, seenZONED lang.

And as a salesperson, your job is to lower-down their resistance


to buy your products or service, over time. Once na nagawa mo yan
effectively, yung client mo na mismo ang magsasabi na bibili na siya
ng inooffer mo.
5 REASONS CLIENTS DON’T BUY

May maliit na porsyento ng mga tao ang literally “walang pera”


but that’s small percentage only. Believe me, majority of people
have the money and would be willing to spend their money if you
can show them the value of your offer.

However, kahit merong pera yung customer mo, it would be


difficult to close him on a sale unless magawa mo na ma-prove
yung value ng products or services na inoofer mo.

Money is not really a big excuse.

People have the money, now… what hinders them from availing
your products or opportunity is that “they have no time.”

Me mga kilala ka bang mga tao na kagaya nito? Mayroon


namang pera, pero hindi pa din nag-aavail ng offer mo.

Guess what, this was not a big factor either, kase kung
magagawa mo na maipakita sa customer mo na they can make
more money with your offer or your opportunity, maglalaan at
magla-laan sila ng time to learn your offer.

Perfect example - if you are in network marketing business, by


plainly explaining to your customer that your opportunity can help
them earn more and save time… im pretty sure, they got to
consider joining the business as well.
So let say, your customer had the money, had the time, but still
didn’t avail your products or offer.

It is maybe because they don’t find a NEED.

Merong mga tao na alam nila na kailangan nila ang inooffer mo,
pero meron din naman na hindi aware na kailangan nila yung
products, opportunity, or service na inooffer mo.

As a salesperson, your job is to make them aware that they need


your offer. Merong tinatawag na “TRIGGER EVENT”, its when your
customer realize that he needs to do something.

While talking to your customer, you need to ask yourself “Does


my customer already know that he needs the product?”

If Yes, well that’s great.


If No, then you have to demonstrate to them that they need
the product, service, or opportunity.

However, just because they need it doesn’t mean they will buy
it. The next step is to consider the urgency.
Now that you know your customers need it, ang kailangan mo
namang gawin ngaun is to create a “SENSE of URGENCY” why they
should buy and avail your offer NOW.

In other words, your customer might have the money, the time,
and know they need it, however if they don’t feel the urgency they
will still not buy.

Here’s a tip:

Sell them not only the GAIN (these were the cool benefits,
features, opportunities na makukuha nila once they buy your
products or opportunity), but also sell them the PAIN of not making
the decisions.

If money was not the issue, or time, let say they know they
need it, and they sense the urgency….the last question that is
popping-up on your customers head is.

“Can I trust you? Or

“Can I trust your service, your product?”

Kapag yung customer or client mo ay hindi parin bumili or na-


close sa offer mo, I want you to start analyzing “WHY” they don’t.
Maybe your story was not compelling enough to create a sense
of urgency, or maybe it’s just the person didn’t trust you.

Then pwede mong tanungin ang sarili mo ngayon!


How do I develop more credibility?
How do I gain more trust?

Once na naunawaan mo na ang mga dahilan na ito kung bakit


hindi kagad bumibili ang mga customers sa inooffer mo, and once
na nagawa mong mapababa yung resistance ng customer mo from
buying your product – applying these principle on your everyday
sales journey – you will notice a dramatic increase of sales na nako-
close mo.
COMMON SALES OBJECTION
and HOW TO OVERCOME

Every salesperson goal is to penetrate over these “roadblocks”


standing between you and your customers. Ang roadblocks na to is
what we called “objections”, and this is one of the toughest aspect
of any sales position. Ano man ang inooffer mo, whether its
products or service, or small business retailer, today’s buyers are
more discerning than ever.

Bilang isang sales professional sobrang halaga na maunawaan


at maging handa ka sa mga common objections na maaring ibalik
sayo ng customers mo. Parang final exam lang yan, once na
pinaghandaan mo mataas din na grade ang pwede mong makuha.

Knowing every detail and feature of your offer is important,


however you need to know as well and dig deep into the true core
of customer’s objection – this is crucial.

I-share ko ngayon sayo yung mga common objections na mae-


encounter mo along your business. It’s more similar to “Reason’s
why Customers Don’t Buy” .. pero mas bibigyang pansin ko dito
yung mga ways kung papano ma-o-overcome yung mga objections
na yun.
OBJECTION #1:
“Ang mahal naman ng offer mo, meron akong makukuhanan
na kapareho nito na mas mura?”

Pricing is one of the most prevailing objection to a sale. Sa mga


ganitong scenario, you need to help your client or customer justify
the cost of your products.

Pwede mong i-breakdown ang total cost into smaller amounts


that are attached to your service, so the client can see why your
price point is what it is.

Pwede mo ding i-highlights ang features ng products na


inooffer mo and justify why you came-up with that price offer.

Example:
Your price for a latest phone maybe at P10,000.oo, which might
raised an objection from your customer na “ang mahal naman
nian!”. Madaming mas mura dyan, yun na lang bibilhin ko”

On this case, pwede mong ipaliwanag yung mga latest features


ng cellphone na inooffer mo:

Tell your clients about the Specs:


• The Internal Memory and RAM (ano yung edge ng
processor ng phone ne inoofer mo sa ibang mga phone
na existing)
• The CAMERA and its pixels (pwede mong i-compare
yung Megapixels ng phone mo sa ibang mga phones)
• The DISPLAYs (gaano kalinaw ang resolution screen, etc)
You see what I mean. Ang pinaka-idea dito is maipakita mo sa
mga customer mo na sulit yung pera na ibabayad nila kapalit nung
products or service na matatanggap nila.

Focus on the unique value of your products or service na hindi


makukuha ng clients kung sa iba sila bibili.
OBJECTION #2:

“I’m okay with the way things work right now.”

This objection is an actual fear of change which can lead many


potential buyers to dismiss a product before they’ve learned what
it can do for them and their business.

Isa sa mga paraan kung paano ma-overcome ang objection na


ito ay sa pamamagitan ng pagbibigay ng mga example of past
experiences wherein a customer decided to take action despite the
fear of change… and how it resulted positively.

Sa pamamagitan nito, this can help your customer to be less


fearful and more confident about changing things up.

Example:
If you are in network marketing business and your in front of a
prospect na takot or nag-he-hesitate na magjoin sa business mo,
because of uncertainty, makakatulong kung makakapag-pakita ka
ng mga actual proof ng mga kilala mo or mentors mo na dati ay
sceptical din sa business, pero nagkaroon din ng magandang
resulta. Increase your prospects social proof.
OBJECTION #3:
You may likely heard this many times, or something to tune of:
“Kontakin na lang kita after a few months, kapag mayron na
akong oras”.

If time management or lack of time is an issue for the client


right now, chances are….it will still be an issue after six months or
after a year.

Sa mga pagkakataong ganito, you need to make it compelling for


them to buy your product right NOW.

How?

Remember the “Sense of Urgency” na nabanggit ko previously?


Create that atmosphere, so this will help your customers to hold
back his decision and decide.

By making it clear to your customer, “waiting or not buying your


offer today” will mean missing out a great opportunity, or missing a
sales promo, or a big discount.
OBJECTION #4:

This objection may already be a sign of rejection or dismissal


over your offer or service. My tip is, “just respect their decision”.

Kung ang client naman ay totoo na nangangailangan ng “go


signal” or decision mula sa ibang tao, you can also look at this as an
opportunity to get the decision makers in the room.

Sa halip na mag-agree ka na tatawagan ka na lang nila for their


final decision, keep the process moving by initiating a joint meeting
or appointment with both parties or transitioning the sale to the
final decision maker altogether.
OBJECTION #5:
This objection is a combination of budget, authority, need, and
timeliness. If the customer doesn’t see the value in the product,
then it shows a lack of trust or certainty in what you’re offering.
Here, you’ll need to build credibility with the buyer.

To create a more trustworthy relationship, come from a place


of honesty and put yourself in the customer’s shoes.

Isipin mo to “If I were the customer, what would be holding me


back?”

Introduce benefits such as specific features of the products


that address their needs, guarantees or return policies. Basically,
demonstrate that value. This will reassure the buyer that he or she
is making the right decision and will help to build and the buyer’s
trust.
OVERCOMING SALES OBJECTIONS

Wrapping these things together, “objections” are anything that


stops a customer from buying from you (highlighted – “from you”).
And when I say overcoming objections, I’m not referring to a
process where you battle, argue, or manipulate the customer into
buying. Walang may gusto niyan – believe me. Actually, kung
dumating sa point na you have to go into argument and counter-
argument with your customer, you have pretty much lost the sale
already.

You can also overcome objections before they are being raised,
by citing case where you answer questions before they are thought
of.

Make your presentation as detailed as possible. Minsan kase, in


an effort to keep the presentation short, nako-compromise yung
value ng offer mo to your customer, and the end point is – mas
madami ang nagiging objections ng customer or client.

My whole point in this chapter is to get to the point where


there are no objections because the customer is happy and secure
in their decision to buy from you. That’s the dream scenario!
CONQUERING YOUR SALES FEAR
The statement “He could sell an ice to an Eskimo” acknowledge
that there are certain born as salespeople. Most of successful
salespeople however had started with number of issues as well ,
kagaya ng mga issues na meron ka ngayon like, lack of confidence in
themselves, fear of failure, fear of not closing the deal, etc.

It doesn’t matter kung matagal ka na sa industry na ito, or


baguhan pa lang, sales fear are part of nearly every sales
professional.

And the only difference between the top sales professional


between those who failed is that, they have developed strategies to
get beyond their fears.

Here’s the good news:

Experts say these fears can be overcome with the proper


attitude, training and practice.

Here are the most common fears about selling and how they
can be conquered.
COMMON SALES FEAR

First impression lasts! We all believe kung gaano kaimportante


na makapag-develop ng magandang impression the first time you
meet with your customer. And the fear that you will not make a
good one can be intense, and it may even make you avoid meeting
ideal prospects.

Here’s how you can overcome this:


Show credibility through your appearance and non-verbal
actions. Research shows that people are attracted to others who
dress like them, if you will be meeting with a corporate or a
businessman, make sure to appear accordingly with formal or
business attire.

Focus on non-verbal behaviour like smiling, eye contact and


open posture. (Note: Be sure not to play with objects in your hands,
like keys, etc)

All sales professional are aware that they aren’t going to be


successful 100% of the time, na hindi lahat ng kanilang sales
transaction would be close, but newcomers may regard failure as
the end of the world! (Naalala ko yung unang beses akong na-
reject sa inooffer ko na product sa client ko, ang sama sa
pakiramdam. Muntikan na akong mamutla dahil sa two letter word
na yun “NO”)
But how will you overcome this as well?

Professionals not only know rejections happen, they look


forward to it, they expect it. And understanding the reasons behind
a rejection can help you refine your product and your presentation.

And para sa akin, ang pinaka-mabisang paraan para ma-beat


ang fear na ito, is to confront it. “The more I practice, the more I did
it, the better I became at it, and less fear was the result.”

I believe may experienced ka na din na kagaya ng sakin wherein


naka-encounter ka ng isang “PUSHY SALESMAN”. Yung tipong
parang ayaw ka nang paalisin hanggat hindi ka nag-aavail ng
products nila.

While you don’t want to experienced that scenario again, you


also develop a fear that you might be like one.

By focussing more on having a conversation with someone


rather than selling, you will little by little overcome this fear. Learn
the prospect’s needs and ask yourself if what you’re offering is of
real value to that person. When you care about your customer and
develop a sense of trust, you are more likely to make a sale.
Going into sales without any training can be terrifying. How do
you know you are using the correct system and offering people
what they need?

Now, you can overcome this of course by learning sales


techniques by attending training programs. Take advantage of your
company’s sponsored seminars and personal development training
to enhance your sales skills.

“You have to challenge yourself out of your comfort zone.”

Facing your sales fear can be challenging. Just realize that you
are not alone, be honest with your fear, pick your fear apart, and
“DO WHAT YOU FEAR”.

“When you do something that you are afraid of doing, you


prove to yourself that you can overcome something and that your
fear is, most likely, a thing totally in your mind.”
I hope matulungan ka din ng mga ideas na napulot mo sa
ebook na to, kagaya ng naitulong nito sa akin. May maliit na
request lang ako kaibigan, once na nagsimula ka na ding
magkaroon ng positive na resulta sa sales journey mo, padalhan
mo ako ng mga success stories mo dito .. so we can inspire more
people to do well in their career!
You can reach me at FACEBOOK .

Watch this FREE VIDEO!

But I have to warn you, if hindi ka pa handa na mag level-up sa


Frontrow business at mag next level sa success – stop for a
moment and don’t resume on the video.

Again this is Jayvee Respeto, extending my prayer for you. I


wish you all the best in your career and BE UNSTOPPABLE!
www.jayveerespeto.com

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