POCKET ROCKET Troubleshooting Guide

Issue Symptom(s) Troubleshoot Result(s) Possible Solution(s)

Do not exceed the weight limit, go up a
Turn power off; wait a few minutes & Lights on power switch AND steep hill or attempting to tow objects.
Product Does Not Run Unit shut off while in use
press reset button throttle light up/Unit runs It is best to avoid these conditions at
all times.

*Always check to make sure charger is
plugged into charger port correctly &
lights on charger are working properly
Lights on throttle AND power switch do
Remove battery/motor cover to
Loose connection(s) Reconnect Loose Connection(s)
NOT light up
check for loose connection(s)
Motor will not engage No loose connection(s) Replace Reset Button/Power Switch

Motor engages, but unit will
not move
*Unit should be charged 12 hours before
first initial use and up to 8 hours after each Throttle AND Power Switch light up.
subsequent use Unit worked, but will not go after
charging
Chain is rotating, but rear wheel
Check chain & rear wheel Replace Rear Wheel
does not move
Secure unit; turn power on & with NO
weight on the unit, lift back end up & Rear Wheel Spins Freely Battery or Charger
apply the throttle
Remove battery/motor cover & unplug
Motor engages Replace Brake Lever
brake connector from control module
Secure unit; turn power on
Motor does NOT engage Replace Control Module & Throttle
& apply throttle

Do not exceed the weight limit, go up a

Product Stops Without Turn power switch off; wait a few Lights on power switch AND steep hill or attempting to tow objects.
Unit shut off while in use
Applying Brakes minutes & press reset button throttle light up/Unit runs It is best to avoid these conditions at
all times.

Lights on throttle AND power switch do Loose connection(s) Reconnect Loose Connection(s)
Remove battery/motor cover to
NOT light up
check for loose connection(s)
Motor will not engage No loose connection(s) Replace Reset Button/Power Switch

Chain too loose (Refer to Pg 6 in Owner's Manual)

Lights on power switch Check tension; position & the
AND throttle light up condition of chain Check chain for possible damage
Chain slipped off rear sprocket [Replace chain if necessary]
(Refer to Pg 5 in Owner's Manual)

Turn power off & manually turn gear on

Gear does NOT turn freely Replace Motor
motor shaft with your fingers

Do not exceed the weight limit, go up a

Unit continuously shuts on & off when Turn power switch off; wait a few
Breaker Keeps Tripping in use minutes & press reset button
Remove battery/motor cover & check for
loose connection(s) and/or wire(s)
Lights on throttle AND power
switch light up/Unit runs
steep hill or attempting to tow objects.
It is best to avoid these conditions at
Loose connection(s) Reconnect Loose Connection(s)
No loose connection(s)
Reset Button & Control Module
or wire(s) touching

12/20/2006 1

Issue
Product Has Short Ride Time
or
Product Runs Slow
or
Product Does Not Hold A Charge
Note: Product ride time can be reduced
any where from 10-20 minutes, on a fully
charged battery, depending on riders
weight; various riding conditions and/or
if product has been properly maintained
Product Runs Intermittently
Chain Keeps Coming Off
12/20/2006
POCKET ROCKET Troubleshooting Guide
Symptom(s)
Battery shows fully charged, but goes
low after only 10-15
minutes of use
and/or
Unit runs (very) slow
Rear wheel barely moves
Unit cuts in & out while in use
Power skipped several times while in
use, now will not start
Troubleshoot
Check riders weight & riding conditions
Air pressure in front & rear tires
Check chain tension
Check brake cable
Make sure charger is plugged into
Charger not plugged into charger
charger port correctly & indicator lights
are working properly
Secure unit; turn power on & with NO
weight on the unit, lift back end up &
apply the throttle
Lift rear end up & manually
spin rear wheel forward
Should spin 3-4 times w/no resistance
Gently wiggle the wires around the
throttle for loose wires(s)
Remove battery/motor cover to
check for loose connection(s)
Remove battery/motor cover & unplug
Motor engages/Unit runs again
brake connector from control module
Secure unit; turn power on & apply
throttle
Check chain tension
Sprocket on rear wheel is aligned
properly with gear on motor shaft
Inspect chain tensioner
Result(s) Possible Solution(s)
Do not exceed the weight limit, go up a
steep hill or attempting to tow objects.
It is best to avoid these conditions at
all times.
Inflate tire(s) to recommended PSI
Tire pressure low
(Located on tire sidewall)
Chain too tight (Refer to Pg 6 in Owner's Manual)
Brake lever feels stiff when Squeeze brake lever firmly several
squeezed/cable too tight times to loosen up the brake cable
Correctly plug charger into charger
port & charge unit for 8 hrs. Refer to
port correctly
Pg 3 in Owner's Manual
Rear Wheel Spins Freely Replace Battery
Wheel does not spin freely Replace Rear Wheel
Unit will go when wire(s) are
wiggled/Wire(s) loose
Replace Throttle
Loose connection(s) Reconnect Loose Connection(s)
Replace Brake Lever
Motor does NOT engage Replace Throttle & Control Module
Adjust chain. (Refer to Pg 6 in Owner's
Chain is too loose
Manual)
Adjust rear wheel
Rear wheel out of alignment
(Refer to Pg 5 in Owner's Manual)
Gear on motor shaft is bent Replace Motor
Chain tensioner broken Replace Chain Tensioner
2
 POCKET ROCKET Troubleshooting Guide
Issue Symptom(s)
Brakes Do Not Work Properly
Unit does not stop when
brakes are applied
Power Switch Does Not Light Up
Lights on throttle work
Power switch lights up only when
charger is plugged in
Light on power switch goes
dim/flickers when charger is
unplugged
Product Makes 'Grinding' Noise
Unit makes grinding noise
when in use
Unit runs, but rear wheel
Should spin 3-4 times w/no resistance
barely moves
Turn power off & manually turn gear on
Chain does not rotate freely
12/20/2006
Troubleshoot Result(s) Possible Solution(s)
Remove battery/motor cover to
check for loose connection(s)
Loose connection(s) Reconnect Loose Connection(s)
Check for loose wire(s)
Wire(s) loose Replace Brake Lever
around the brake lever
Check brake cable for damage Cable damaged Replace Brake Lever
Remove battery/motor cover & check Loose connection(s) Reconnect Loose Connection(s)
for loose connection(s) going
to power switch No loose connection(s) Replace Power Switch
Loose connection(s) Reconnect Loose Connection(s)
Remove battery/motor cover to
check for loose connection(s)
No loose connection(s) Replace Battery
Check that brake is not Adjust brakes (Refer to
rubbing against the rear wheel
Brakes are rubbing
Pg 4 in Owner's Manual)
Dirt & debris found in chain and/or Remove any dirt/debris from chain.
chain is dry Lubricate chain w/WD40®
Inspect chain
Adjust chain. (Refer to Pg 6 in Owner's
Chain tension too tight
Manual)
Lift rear end up & manually
spin rear wheel forward Wheel does not spin freely Replace Rear Wheel
Gear on motor shaft is tight
Replace Motor
motor shaft with your fingers Does not turn easily
Turn power switch off; remove chain Still makes grinding noise Replace Motor
from rear wheel;
turn power on & apply throttle No grinding noise Replace Rear Wheel
3
 POCKET ROCKET Troubleshooting Guide
Issue Symptom(s)
Product Makes 'Clicking' Sound Rear wheel barely moves
Battery shows fully charged
Throttle & power switch light up
Unit does not move
Throttle Sticks
Throttle does not spring
Reminder: Applying the brakes will cut power back when released
to the motor and stop product
Rear Wheel Locked Up
While In Use Lights on throttle AND power switch
light up
12/20/2006
Troubleshoot
Lift rear end up & manually
spin rear wheel forward
Should spin 3-4 times w/no resistance
Remove battery/motor cover to
check for loose connection(s)
Secure unit; turn power on & with NO
weight on the unit, lift back end up &
apply the throttle
Remove battery/motor cover & unplug
Motor engages/Rear wheel spins
brake connector from Control Module.
Secure unit; turn power on & apply
throttle
Grip is pressed up against the
Check if handlebar grip is
pressing up against throttle
Check chain for foreign object(s)
and/or debris
Inspect spring inside brake plate
on rear wheel
Chain slipped off rear sprocket
Check tension; position & the
condition of chain
Result(s) Possible Solution(s)
Wheel does not spin freely Replace Rear Wheel
Loose connection(s) Reconnect Loose Connection(s)
Rear Wheel Spins Freely Battery or Charger
Replace Brake Lever
Motor does NOT engage Replace Throttle & Control Module
throttle
Slide throttle away from grip
Grip is NOT pressed
Replace throttle
against throttle
Remove chain guard to clean anything
caught in chain
Foreign object(s) found
Check chain; rear sprocket & chain
in chain
tensioner for any damage
[Replace part(s) if necessary]
Brake spring is broken Replace Rear Wheel
Adjust chain. (Refer to Pg 6 in Owner's
Chain too loose
Manual)
Check chain for possible damage
[Replace chain if necessary]
(Refer to Pg 5 in Owner's Manual)
Remove chain from chain tensioner;
check chain & chain tensioner for
Chain is jammed in
possible damage. [Replace part(s) if
chain tensioner
necessary]; place chain back on rear
sprocket
4