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This year, we had enough data to rate economy flights on 11 airlines and first-
class/business-class flights on five airlines.
Only one airline received top marks for pricing transparency among economy
passengers, although three others also rated favorably in this area (for more, see
our ratings�available to members).
When it comes to comfort in the air, all the airlines we rated for economy flights
received below-average scores for legroom, seat comfort, and selection of paid and
complimentary food and beverages.
Also, selection of free and paid food and beverages rated particularly poorly
across the board. The three U.S. airlines that control about 65 percent of the
domestic market rated from the middle to the back of the pack for overall
satisfaction among coach passengers.
Much like coach class, however, passengers who flew with our lower-rated first-
class carriers were a lot less happy. First-class travelers on United and American
Airlines were significantly less satisfied overall than the travelers on the other
airlines that qualified for our first-class ratings. See our ratings for details on
why.
If you�re a bit more adventurous, websites such as Hotwire and Priceline are
another option. Hotwire has set prices; Priceline lets you bid on tickets. Neither
indicates which airline you�ll be flying or whether your flight is nonstop until
you�ve bought your nonrefundable ticket. When bidding on Priceline, check what
other sites are offering first and then lowball them. You may snag a fare that�s 50
percent below the advertised rate.
Finally, before you book a flight you�ve found online, check the airline�s site.
You might see more flight choices for a similar rate.
Be Flexible
Shifting your travel dates by a day or two will often allow you to nab a much lower
price.
If you�re traveling with a group, consider splitting up your party when you�re
searching for deals. Check the price for one, two, and three seats on the plane, as
well as for all four, and then book accordingly.