Jeffrey Angelo Reandelar

MMBA- Strategic Management

Operational Development Action Plan

I. Introduction

Operational development is the work of managing the inner workings of your business so it runs more efficiently as possible. As the owner of a
retail and small manufacturing business, Our daily goal is to stock the items customers want at a price they’re happy to pay. Improving operations means thinking
strategically about your systems and processes. Other times, it means being part of the on-the-ground work to bring every aspect of a project, from tiny to huge,
to reality.

II. Table of Activities

Table shown below is the strategic action plan with the detailed activities with its corresponding objectives and strategies. It also involves the
human and materials needed to accomplish the lists of activities in achieving the specific goals and objectives set by the business.

Short term Strategic Plan of El Padrino Vape Shop

From April – December 2019
AREA ACTIVITY OBJECTIVES STRATEGIES TIME- RESOURCE ALLOCATION EVALUATIVE MEASURE
FRAME HUMAN MATERIALS
Design a new juice Maximize profit by To offer a unique 2 Months Supplier of
line which other providing an in product that can get raw materials
competitors don’t house production the curiosity of needed Cash/Capital
offer of Vape items customers
OPERATIONAL
DEVELOPMENT
Jeffrey Angelo Reandelar
MMBA- Strategic Management
Operational Development Action Plan

Coordinating to local Offer locally made Much cheaper 1 month

Vape manufacturers products products compared Local Vape
with less capital to imported Suppliers
but with a products
competitive
quality

OPERATIONAL Scouting and Branching out the New Market/To

DEVELOPMENT Assessing other business make our in house 1 year
locations product readily
available to clients
far from the shop
Cash/Capital
Provide other Increase profit of Offers variety of 3 months
product and services the business products and
(e.g. Food and services on the
drinks) business

Rearrange the Maximize the use Accommodate more Staffs and

interior of the shop of space of the customers owners
shop
Jeffrey Angelo Reandelar
MMBA- Strategic Management
Operational Development Action Plan

Conduct Survey to to identify more Focuses on specific 1 month Suggestion box Leads to identify the
customers marketable items item/product to limit specific products that
to customers unsold items are more marketable

Conduct Training to 1 month

staffs
To promote quality
customer service
OPERATIONAL To provide the
DEVELOPMENT best service to
customers
Analyze the needs of 3 months
customers staffs

To accommodate
more customers
Hiring new of staffs Improved Cash/
for the business scheduling by
improving operating
hours of the shop
increase
productivity and
reduce costs
Jeffrey Angelo Reandelar
MMBA- Strategic Management
Operational Development Action Plan

Review the inventory To monitor the Prior to releasing the 6 months

and sales input/output Purchase
records of the Requisition, you shall
items in the confirm that
inventory, and whether there is a
purchasing costs need for
are within the material/goods or
budget, not
Join events and To increase brand Making people in 6 months
OPERATIONAL programs awareness of the community
DEVELOPMENT your products, aware of your
which can business in a
ultimately lead to positive way, which
additional sales can lead to them
patronizing your
product and Owners and
services staffs
Creating program To clear the To keep existing 1 year Vouchers/ Lessens the unsold items
and promotions inventory customers and loyalty card and provide strong
(unsold products create loyalty relationship between
offered on the customers
promotions)

Create Social Media To make it easier Promotion can help 1 year Owners
Pages and Websites for customers to increase awareness
buy online and of your business
share information which can ultimately
about the lead to additional
business at the sales
best possible
costs
Jeffrey Angelo Reandelar
MMBA- Strategic Management
Operational Development Action Plan

OPERATIONAL DEVELOPEMENT Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar

Design a new juice line which other competitors don’t offer

Coordinating to local Vape manufacturers

Assessing other locations

Provide other product and services

(e.g. Food and drinks)
Rearrange the interior of the shop

Conduct Survey to customers

Conduct Training to staffs

Analyze the needs of customers

Hiring new of staffs for the business

Review the inventory and sales

Join events and programs

Creating program and promotions

Create Social Media Pages and Websites