Dimpy Mittal

Faridabad, Haryana
dimpymittal9_7o3@indeedemail.com - +91 8447847502

Looking for a career full of challenge and opportunity in a corporate world where enthusiasm, sincerity and
hard work is rewarded with encouragement, growth and opportunity to prove one-self.

WORK EXPERIENCE

Project Administrator
IBM India Private Limited - Noida, Uttar Pradesh - July 2015 to Present
Responsibilities Being Managed:-
• First point of contact of new joinee and responsible for their Onboarding/off boarding.
• To make sure that every resource has completed the necessary training and is aware about the workstation
restrictions, Data Security & policies of IBM.
• To raise the access control request to client and coordinating the whole process.
• To provide VPN access to new joiness.
• Preparing the SLA report every month.
• Maintaining resource plan of all the team members.
• Timely updating the organization chart.
• Responsible for all the DS&P evidences activities in account.
• Timely updating ACL, WML & SOD of account.
• Responsible for workplace inspection of all the project members
• Ensuring that all the workstations are WST compliant.
• Periodic revalidation of user ids (including shared and privilege IDs)
• Preparing the estimation sheet/Bottom up by taking the leave estimation of each resource.
• Updating the forecast sheet every month by filling actual hours spent by each resource/
• Ensure that every resources have filled ILC in order to remove delinquency.
• Maintaining MIS of the leaves & WFH taken by resources.
• Coordinating the audit (Both internal & External) of our project.
• Assisting Project Manager & DPE in creating Process related documents and day to day activities.

Previous Company: - Pinkerton Corporate Risk Management India

Project Administrator
IBM India Private Limited

Associate (Client Account Management)

Major E-Commerce company - March 2015 to July 2015
Responsibilities Being Managed:-
• Part of international team with Pinkerton India and was responsible for taking care of International clients.
• Later on, deputed to client place (Major E-Commerce company) to handle BGC of all employee.
Previous Company: - Premier Shield Private Ltd

Process Associate (Client Account Management)

- September 2013 to November 2014
Responsibilities Being Managed:-
• Managed client relations for major accounts of the company.
• Single point of contact for all the clients and was responsible for client interaction on daily basis.
• To keep track on all the cases and to maintain an MIS sheet for all the clients in systematic manner.
• To appropriately and timely communicating those case needs of the clients, which require attention or action.
• Timely communicated the insufficiencies to client in respect of any document.
• To ensure adherence to TAT and Process.
• To update the database regularly.
• Quality checking of reports and ensuring that final report is error free & accurate.
• To share the progress tracker with clients on weekly basis.
• Write final reports for major clients whenever required.
• To conduct reference check for one of the major client of the company and tried to unveil hidden facts of
the applicant.

Executive Assistant
Spectro Analytical Labs Limited - January 2012 to September 2012
Responsibilities Held:-
• To provide administrative support to company director.
• Prepared and edit correspondence, communications, presentations and other documents
• Conducted research, assembled and analyzed data to prepare reports and documents
• Managed and maintained executive schedules and appointments
• To arrange and coordinate meetings and events
• Record and distribute minutes of meetings
• Monitor, respond to and distribute incoming communications
• To receive and interact with incoming visitors
• To interact with external clients
• Coordinate project-based work

HR Trainee
Jupiter Administration & Security Services - August 2010 to November 2011
Duration: - 9th August 2010- November 2011

EDUCATION

MBA
N.B.A. School of Business - New Delhi, Delhi
2009 to 2011

Bachelor of Business Administration in Business Administration

M.D. University - Rohtak, Haryana
2006 to 2009

Aggarwal Girls Sr. Sec. School

2003 to 2004

ADDITIONAL INFORMATION

Technical Skills:

Packages: MS Power Point, MS Word, MS Excel, Windows XP

Strengths:
➢ Good interpersonal skills
➢ Leadership quality
➢ Ability to work as a team person
➢ Keen desire to learn
➢ Positive attitude