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Summary
Myself a seasoned result oriented professional with overall 5 years and almost 2 years in Dubai of rich
combined expertise in food & beverage quality and safety assurance, Business Development, &
Customer Services with key focus on organizational profitability
I have gained a lot of experience while doing working at Dubai international airport in a restaurant as
Shift Leader.
Actively involved in designing strategies & tactics to maximizing sales & customer satisfaction,
Exploring new business trends/opportunities.
Building strong Business Relationship by developing highest level of trust, comfort & quality
services delivery
I was born in Pakistan and completed my whole studies over there and having a complete knowledge
with application of ISO 9001, ISO 22000, HACCP, GMPs, GHP’s, SOP, Halal Foods, Advance
Food Safety Standards and regulatory requirements.
Qualified with MSc (Hons) Food Technology with excellent communication skills in English &
Urdu.
Experiences
1 year and 8 months working experience as Shift Leader in Dubai at Dubai international Airport in HMS
Host an Autogrill company
o Achieve company’s Mission and Vision
o Ensure guests live the “Ultimate Experience”
o Ensures the guests satisfaction
o Take necessary corrective action on root cause of problems
o Implement, maintain and control Dubai Municipality standards
o Any other duties as may be reasonably requested by the Management Team
o Assist with orientation of new team members
o Handle guest complains
o Dealing with alcoholic beverages over there
o Train all F&B team members on existing and new products, as well as selling techniques and any other
necessary trainings
o Demonstrate active listening and effective questioning techniques, identifying option to satisfy the
service needs of guests and team members
3 year working experience as Assistant manager at Shangrila Restaurant in Multan, Pakistan.
o I am working over there as Assistant Manager
o Achieve company’s Mission and Vision
o Ensures the safety and quality of foods at all levels
o Taking care of stocks maintaining inventory
o Maintaining IPTS and production charts
o Implement, maintain and control PSQS standards
o Any other duties as may be reasonably requested by the Management Team
o In case of any problem that was out of my approach then report to general manger
Certificates and Awards
Participated in Two days International conference on “ Malnutrition in South Asia : The Peril Persists & Food
Expo 2015” held on February 23-24,2015 organized by Department of Food Science & Technology, Bahauddin
Zakariya University, Multan, Pakistan.
I have been awarded Laptop on Merit by Chief Minister Punjab Mian Muhammad Shahbaz Sharif.
Participated in seminar on Food and Nutrition in department of Food science and technology in BZU,
Multan 2012.
Attended HND curriculum review workshop at National Institute of Food Science and Technology
2014.
Attended a training of Biosafety in Pakistan- Challenges and solutions.
Participated in Mega event and Exhibition of Dice Invent 2014 at IBA Karachi.
Attended International conference on Nutritional therapies against Life style related hazards in 2014 at University
of Agriculture, Faisalabad.
Participated in seminar of Food Safety & Health Challenges and Solutions in 2014 at BZU Multan.
ACADEMIC QUALIFICATION:
M.Sc. (Hons.) Food Technology - September 2013- To December 2015
University of Agriculture, Faisalabad, Pakistan (http://www.uaf.edu.pk/)
CGPA 3.39/4.00
Emulsion based edible coatings to control the postharvest changes in Citrus for long storage life.