Annual Performance Review FY'19 - GLOBAL SERVICES

[INDIA]
Review Period 4/1/2018 - 3/31/2019

REVIEWER
Vemula Sreenivasa Rao (Manager), Anonymous (Peer3), Nilesh Dayanand Shastri (India BU Head)

Ramachandran .
SMTS
Job Title

India
Country

PS - BFSI Govt Education
Department

ramachandranm@metricstream.com
Email
Annual Performance Appraisal FY-18 Goal Rating

Customer Success (CSAT)

Team Interaction with Project team [DEV/QA/BA]

‐ collaboration effort to meet the project milestone with quality and on‐time
Defect Leakage ﴾ Goal : < 5%﴿
Q1 : 7%, Q2 : 6%, Q3: 5% Q4 : 5%
[Metrics by resource wise & Resolution]

Reopens less than 2% ‐ SIT/UAT [ Except for Change Request, False reopen, Multiple observations, Performance]

Effective Client Communication & Interactions feedbacks:

‐Internal & External communications
‐Participation and lead weekly status update meeting with customer on QA.

Due Date Status Progress

3/31/2019 Completed 100%
Weight
40%

Reviewer Rating Weight

Ramachandran . (Self) 5 33%

Comments
Ramachandran . (Self): 
Team Interaction with Project team [DEV/QA/BA]: Coordinated with product and platform teams for critical OOTB issues
and follow up on JIRA's. Shared necessary instance details, logs and scenarios with them. If necessary, I sat with them
during the defect debugging stages. Frequently follow‐up with the product team and Dev team for the fixes to meet the
project milestone and Quality on time.

GWL: Conducting daily meetings in GWL project, to discuss about the Release estimations, open UAT/internal defects,
release dates, JIRA updates, day to day project risk's and daily activities.

Capital One: Had a weekly connect with Jnani and team during the CR implementation stages. Provided the effort
estimation's and validation status to the team. Given dedicated support to the project to meet the deadlines. Frequently
follow‐up with Internal and Product team for the fixes and updated the status to customer.

Assurant: Attended weekly connect and customer meetings to update the project status and defect status. Also had
worked with Product and Cloud team during the cloud migration time. Worked with Dev team for the fixes.

Defect Leakage ﴾ Goal : < 5%﴿:

Capital One:
Q1:
No of Valid Customer defects : 3
No of valid internal Defects : 7

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 ﴾3*100﴿/3+7 = 3 %

Q2:
No of Valid Customer defects : 0
No of valid internal Defects : 0
﴾0*100﴿/0 = 0 %

Q3:

No of Valid Customer defects : 3

No of valid internal Defects : 0
﴾0*100﴿/0 = 100 %

Q4:

No of Valid Customer defects : 2

No of valid internal Defects : 0
﴾0*100﴿/0 = 100 %

Note: Q3, Q4 are in support mode. So we had work on only the support tickets. Not for any new implementation.

GWL:
Since it is an OOTB solution, We are raising all the internal and external issues in JIRA portal.

Reopens less than 2% ‐ SIT/UAT : There is no valid reopen from customer.

Effective Client Communication & Interactions feedbacks:

Had a customer communication with Capital One and GWL projects during UAT support and infancy care support stages
and provided functional clarification about the product and defects. Contributed as a QA person in Capital One and GWL
projects daily stand‐up and customer meetings. Participated in the daily and or weekly project status meetings and
updated/highlighted about the release status and risk areas in the project/releases. Contacted daily defect triage meetings
with internal Dev and BA team and updated the status to customer over the emails/meetings.

Others

1. On‐demand oversight of Other Projects & execution

2. Pro‐active communication/monitoring on the Leave plan, WFH, Daily stand‐up meetings, PMO activities[timesheet and
expense compliance] etc.,
3. Mentor/Assist Team members on Project tasks
4. Feedback within BU should not be explicitly negative
5. On‐time and spend effective hours during office timings.

Due Date Status Progress

3/31/2019 Completed 100%
Weight
10%

Reviewer Rating Weight

Ramachandran . (Self) 5 33%

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 Comments
Ramachandran . (Self): 
1. Shared knowledge with new joiniees ﴾Vinita, Rudresh, Lavanya J﴿ from CapOne and GWL project's point of view. Willing
to mentor team members if I get a chance.

2. Worked with investec and BJB team during UAT period as need basis.
3. Prepared and updated the Metrics OOTB regression test cases and shared for the Lead's review.
4. Attended office on time and spent effective hours.
5. Leave portal and Open Air filled on time without any escalations.

6. Completed the MetricStream University certifications on time.

7. Did not receive any negative feed back from BU's.

Quality

QA Deliverables
1. Test Scenarios > Test Cases > RTM, UAT/SIT Mapping and execution part of Loads
2. Use of QA Checklists
3. TestLink for Test Case writing, Checklists, Test Execution results, Load Execution reports
4. Single user performance readings using HTTP WATCH tool.
‐Performance reading results in SVN with html files.
5. Release Management ‐ UAT/PROD Deployment Process‐ UAT Alert, Release notes Sign off
Communication / Reporting Metrics [applicable in absence of QA Lead] : Project Status, Test/Load execution reports thru
TestLink, WSR Reports

Best Practices Adherence:

‐ Release notes, Acceptance Entry/Exit Criteria ,QA Triggers ‐ Internal & UAT releases
‐ QA Best Practices, Bugzilla Best Practices, TestLink Practices
‐ Defect Triage Sheet /MOM
‐ SVN of Test Artifacts ‐ QA Compliance ‐100% Testing Phase
‐ No Major NCs from SQA Audits

Automation:
1. OOTB = Sanity + P1 [Execution from Load 1]
2. OOTB+ Customization = Load 2 ‐ Sanity , Load 3 ‐ Sanity + P1. Regression Suite From next load

# of Loads ‐ Manual v/s Automation runs & Gain report to be published for each Project for each quarter

Invalid Defects < 5%

Training
‐Participate on Cross products Trainings on APPS. SME for the BU Vertical [ Online certification from MSU] ‐ Refer PDP for
tracking
‐Training/Mentor new Joiners with Product or Functional or Process requirements[On Need basis]
‐Feedback & Assessment
‐Attend atleast 2 domain trainings by end of Q4 fiscal

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 Due Date Status Progress
3/31/2019 Completed 100%
Weight
50%

Reviewer Rating Weight

Ramachandran . (Self) 5 34%

Comments
Ramachandran . (Self): 
QA Deliverables:

1. Prepared Test Plan for GWL project ﴾UAT 1 phase﴿: http://msi‐

vmpssvn.metricstream.com/svn/Greatwest_M7/Documentation/Quality/Test Plans/GWL_Master Test Plan_V1.0.docx

2. Prepared Test Scenarios, test cases for Capital One and GWL customization functionalities.
3. Used effectively the QA checklist documents. Prepared RTM, Defect triage sheet, patch installation checklists, Release
note review report preparation, UAT release note preparations, daily load execution report preparation, Total summary
report preparations and Production release note preparations.
QA Checklist :http://msi‐vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Quality/Others
RTM : http://msi‐vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Quality/Test
Scripts/RTM/CapitalOne_Requirements_Tracebility_Matrix.xls
4. Test cases are written in the testlink tool and executed as part of each load. Test Suite has been created for each load
based on the load scope and executed the same and test results are captured.
5. Load execution reports are prepared and sent it across the team as part of daily load execution report email.
Sample Load execution report svn location : http://msi‐
vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Quality/Others/Status Reports
GWL Test cases:http://msi‐vmpssvn.metricstream.com/svn/Greatwest_M7/Documentation/Quality/Others/Test Report
6. Prepared GWL project status, WSR reports.
7. Prepared UAT and Production release notes and shared it with customer. Provided walk‐through on the release notes
with customer and made corrections as per the review comments.
CapOne: UAT Release notes : http://msi‐vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Delivery/Releases/UAT
Releases
GWL: http://msi‐vmpssvn.metricstream.com/svn/Greatwest_M7/Documentation/Delivery/Releases/UAT Releases

8. Prepared verification checklist for GWL project. This was used for every RI release to verify the Lov's, configuration
changes during the post RI upgrade. http://msi‐
vmpssvn.metricstream.com/svn/Greatwest_M7/Documentation/Quality/Others/Verification
Checklist/UAT_SB_Verification_Checklist.xls

9. Followed in installation stack's to track the patches and date of installation in each instances.

http://msi‐vmpssvn.metricstream.com/svn/Greatwest_M7/Documentation/Quality/Others/Installation
Stack/GWL_Installation_Stack.xls

Best Practices Adherence:

1. Reviewed the QA release notes and captured the review comments in release note review report and shared it with Dev

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 team to made corrections accordingly.
Release note review report : http://msi‐vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Quality/Others/Review
Reports
2. Performed release note review and smoke and sanity testing for each load before accepting a patch to QA.
3. Involved in UAT release management process like release note preparations, getting UAT/Prod downtime approval from
customer, taking necessary app and db backups, patch installations, defect verifications and hand‐over the instance to
customer.
3. Maintained the SQA documents as per standard and there are no major NC's. UAT defects has been categorized and
provided necessary RCA details to SQA team.

Automation:

Performed Automation testing for Capital One projects. Sanity and P1 cases are automated in nimble tool and the results
are captured. Manual v/s Automation runs & Gain report is prepared accordingly.
SVN Location for results and reports: http://msi‐vmpssvn.metricstream.com/svn/CapitalOne/Documentation/Quality/Test
Scripts/Automation_CMAT_Audits

Invalid Defects < 5%

Maintained invalid defect % as less than 5.

GWL ‐ 0 %
Capital One ‐ 0 %

Training

1. Given training on Metrics, LSM product to the GWL team. Which was helped more to resolve the UAT training and Inquiry
tickets.

2. Participated in various cross product trainings. Did self nomination and attended the RCM, LSM, Metrics product
trainings.
3. Attended product MSU trainings in the portal.
4. Attended ISTQB fundamental examination and cleared it.

5. Updated most of the Training and Inquiry tickets from GWL and made it closed. In such a way i educated the customer to
understand the product functionalities.

Annual Performance Appraisal FY-18 Overall Performance Rating

1. Overall Performance Final Rating FY19

Reviewer Rating Weight

Ramachandran . (Self) 5 100%

Comments
Ramachandran . (Self): 
1. Worked on following projects as a QA contact in effective manner for the FY 18‐19.
‐ GWL

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 ‐ Assurant
‐ Capital One
2. Received Star of Employee award ﴾for a quarter﴿ from the management.
3. Received appreciation emails from customer and management for the Capital One projects handling and successful go
live activities.
4. Handled alone with minimal assistance the above projects and supported the customer satisfaction and go live smoothly.
5. Diligently followed the QA process to meet the product quality.
6. Learned the M7 products quickly and become expert on these products. It helped personally as well as organization to
satisfy the customer needs.
7. Had a chance to mentor Shrikrisha in SWBC and assist him to follow the QA Process ﴾such as UCF, BCM product KT and
Release management process and Daily status tracking process, UAT Release note preparations, Bugzilla updates﴿.
8. Cleared the ISTQB Foundational Level certification.
9. Had a chance to drive the meetings internally and customer end to triage the defects.
10. I have not received any negative feedback from management.

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