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Location: Ahmedabad, India

Email: shashank.chauhank055@gmail.com
Mobile: +91-9512121216

SHASHANK CHAUHAN
Career Highlights:

 A competent professional with over 13 years’ experience in Banking and Telecom industries
 2 International trips in HDFC BANK. Best branch in CASA branch in Ahmedabad
 14% YOY Revenue Growth as an ASM in Gandhidham - Vodafone
 26% YOY Growth during as an ASM in Baroda – Vodafone
 32% YOY Growth during Ahmedabad as Area Head Enterprise sales Gujarat
 1 YMAD and 2 Mega star award won in Vodafone.

Highlights:
Areas of Expertise :

 Account Management with skills in P&L management, Market competitor and Key Account Management
 Proficiency in handling various sales channels – Corporate sales, retail and direct sales channels.
 Excellent communication & Presentation skills.
 Demonstrated abilities in training, team building & driving frontlines to highest levels of performance.
 Tender Preparation and Specking, Building RFPs and Strategic Relationship and Alliances with Top Govt Officials
 A proactive planner with expertise in strategic planning, market plan execution and relationship management with
skills.
 Distinction of handling Customer Relationship Management, Team Management, managing channel partners.
 Proficiency in formulating marketing strategies, evaluating market potentials, market segmentation, accelerating
growth and achieving desired goals of Revenue generation and maintenance.

Work experience :

Mar’18 Current A&A Business Consultancy Pvt Ltd

Position - Principal Consultant – Ahmedabad

Portfolio Management

30 Projects , Revenue : 438.25 Cr. Industries 9.

 Project Handling and monitoring the Deliverables getting executed at client place.
 Visiting clients business at regular intervals and implement the defined SOW within timelines.
 Responsible for doing research and understanding the industry, competitive analysis, and various distribution models for the
client.
 Responsible for understanding, finalising and documenting SOW of the client in SME - Subject Matter Experts.
 Responsible for finalising, yearly sales strategy and budgets of a client.
 Responsible for preparing, submitting and implementing a monthly plan, at clients place through clients team.
 Responsible for organising overall clients business and giving it a professional outlook at clients place
 Getting closure documents signed between client & A&A after completion of each activity under SOW.
 Responsible for getting timely feedback from client documented and ensuring client satisfaction.
 Responsible for submitting various MIS/Reports to the management on time.
 Responsible for completion of SOW within defined TAT.
 Responsible for generating revenue by cross-selling various products.
 Responsible for getting timely payments from the client as per agreed terms & conditions of the contract.
 Responsible for clients turnover growth as agreed in the SOW.
 Ensuring the over achievement of sales strategy and figures at clients place and earning the commissions over and above
fixed fees of the contract.
 Maintain a healthy relationship with clients and ensure retention post completion.
 Ensuring the client Financial growth.
 Ensuring team productivity getting achieved.
Oct’11 – Jan -18 Vodafone Mobile Service India Ltd.

Area Service Manager – Enterprise ( VGE / NC ), Govt & SME Business, Gujarat Circle

Managing the portfolio of Rs. 56 Cr per month from for all Business Segments (National Corporate,
Government, Vodafone Global Enterprise and SME) of Central Gujarat & Handling a Team of 15 On
Roll people which includes Sales, Service and Solutions.

 Drive the Team to keep building a robust funnel of prospects in line with targeted growth
 Securing and enhancing the revenue streams in the assigned zone for all verticals & products
 Planning marketing activities in conjunction with growth plan and ensuring execution
 Planning and Executing brand building activities to enhance brand image across Enterprise Sector
 Formulating the strategy and exploring the new business development technique to meet business target.
 Maintaining CXO level relationships in Top Corporate accounts
 Ensuring ring fencing of all accounts with the help of dedicated team of service managers
 Periodical Service Audits of Top accounts w.r.t tariffs, network & engagements
 Close coordination with the Circle marketing team for support w.r.t Brand building activities
 Formulating and Implementing various contests amongst the Zonal team & Trade Partners
 Ensure the Team is motivated & trained to deliver results across parameters.

ASM – Gandhidham / Baroda ( 2011 -16)


 Managing the entire life cycle of large corporates, global enterprises and Government accounts
 Revenue & Subscriber churn management
 Initiating and driving customer centric processes for VBS such as Red Club, Pulse Eight, Go-green penetration, ESS
registrations, Account intelligence etc
 E2PA Spoc for VBS. End to End analysis of a Process to pro-actively find and close process or system loopholes
 Managing account segmentation and driving field service performance basis the account category
 Handling Field team with supporting data, analytics, directional inputs and driving performance for field service KPIs
like visits, desks, reviews, unique account coverage
 Improvement in NPS & QOI scores

July’10 to Oct’11 HDFC BANK LTD

 Worked as Asst.Branch Manager with HDFC Bank at Prahladnagar Branch Ahmedabad.


 Responsible for CASA sales, Third party product sales Mutual Fund , Insurance , Gold Coins, Foreign Exchange, Loans and
liability products.
 Also responsible for cash & service delivery to liability customers through teams.
 Directly responsible for Internal Audit, Regular Audit Reporting, Service Quality & Improvement Initiatives.
 Driving Sales effectiveness by maintaining sales by customer segment, sales by product type, sales by new and existing base
customer base, Average revenue per customer, cross sale ratio of products per customer.
 Measure branch profitability – Expense overall by branch on customer and petty cash
 Responsible for Retail Business Development where the targets are to be achieved every month for all the traditional as well as
third party products marketed by HDFC Bank Ltd.
 Directly responsible for Internal Audit, Regular Audit Reporting, Service Quality & Improvement Initiatives.
 Work in close consultation with the central product team to modify the product features / parameters to suit the need of
portfolio customers/prospects (Product Customization)
 Need to maintain revenue and GL size of the branch.
 Maintain relationship with imperia and preferred customer reviewing RM / PB and other branch team for the managed portfolio
customer’s

Sep’07 to July’10 Metlife Insurance Ltd.


 Responsible for the all the financial transaction of branch(Operations banking and Petty cash)
 Responsible Customer service i.e Need take care for walk – in and Customer phone
 Need to respond on the Grievance cell mail received from Head office
 Forwarding of customer queries & request to the concerns Dept
 Responsible for checking Day to Day Mails and replying the grievance complaints from customers.
 Handling Team of 6 members also supporting other branches for different queries
 Responsible for the Retention collection
 Responsible for Co Ordination with sales and helping them in achieving them targets
 Cross selling the company product to the walk in customers
May’05 to Sep’07 IDFC Services ltd ( HDFC BANK LTD)

 Started as Call centre executive in HDFC Bank credit card division


 Responsible for resolving customer queries on card dispute and doing cross sell of multiple card products i.e loans,
insurance and mutual funds.
 Promoted to phone banking division in 1 years, wherein responsible to query resolution related to CASA accounts, loans
and other banking products.
 Cross sell was the major focus on preferred and managed relationship program for Saving and current accounts.
 Promoted to team leader in 6 months for phone banking and Credit card division.
 Maintaining service levels, average abandonment calls, duty rosters, FCR, CSAT and Quality accuracy
PROFESSIONAL ACADEME

2005 Bachelor of Science with Chemistry from Gujarat University.


COMPUTER FORTE

 Proficient in working with Windows7, MS Office (Word, Excel & PowerPoint), Internet and Email (MS Outlook).
PERSONAL DOSSIER

Date of Birth : 01st Nov, 1980.


Permanent Address : 63, Neelkanth green Bungalows, SP ring road, Vastral Ahmedabad 382418
Language : English, Hindi and Gujarati