Requirements Needed For The Soft Opening (002) RM Updated

KidZania - Central Government
Institute for Ztandards Observance

Requirements Needed for the Soft Opening
The following requirements must be fulfilled to ensure a successful and effective Soft Opening Program,
these have been split in two categories with two different time limits:
- Planning Requirements: 45 days before the beginning of the Soft Opening Program
Requirements to make the Go-No Go decision to schedule the Soft Opening Program; these need solid proof of
compliance at least 45 days before the Soft Opening Program.
- Execution Requirements: 10 days before the beginning of the Soft Opening Program
Requirements for a successful execution of the Soft Opening Program, that require to be completed and thorough
fulfillment by 10 days before the beginningof the Soft Opening Program.
Date of submission dd/mm/yyyy
State United Arab Emirates
Metropolis Abu Dhabi
Expected Soft Opening date dd/mm/yyyy
Expected Foundation date dd/mm/yyyy

Soft Opening Central Government Topic
Stage Area
Planning Development Alarms
Planning Development / CCTV

Information
Technology
Planning Development Closed

Establishments
Planning Development Closed

Establishments
Planning Development Elevators
Planning Development Elevators and/or Lifts
Planning Development Emergency Exits
Planning Development Emergency Exits
Planning Development Emergency lighting
Planning Operations Emergency Response

Committee
Planning Development Escalators
Planning Development Establishments
Planning Development First Aid
Planning Development General Signage

Planning Legal Insurance Policies
Planning Legal Operational Permits
Planning Development Signage
Planning Development Streets and

Circulations

Circulations

Circulations

Circulations

Circulations
Circulations
Execution Development Back of house
Execution Development Electric Plugs
Execution Information Entry and Exit

Technology Antennas
Execution Information Merchandising and

Technology Redemption POS
Antennas
Execution Operations Training
Execution Information CCTV

Technology
Infrastructure
Execution Operations Emergency

Evacuation Drills
Execution Operations Emergency Response

Committee Training
Execution Legal Operational Permits

Execution Operations Specialized Training
KidZania - Central Governm
Institute for Ztandards Obse
Requirements Needed for the Soft Opening -
KidZania 4.0 Requirement Evidence Needed

100% of the alarm network and infrastructure Commitment letter where the Facility
(emergency exit doors, fire detectors, visual and guarantees that these requirements are
audible alarms) must be set and at least 50% fulfilled
operating
100% of CCTV infrastructure preparations must Purchasing lists of cameras with delivery
be ready and 50% of cameras and screens must date
be installed
100% of closed establishments must be fully Photographs of evidence

locked (doors, drywall, plywood)
100% of closed establishment´s graphics under Delivery date for 100% of the graphics of
production with a confirmed delivery date the closed establishments
Elevators with no visibility from the outside must Photographs of evidence

be monitored by a CCTV camera
Elevators and/or Lifts must be tested and Video

functional
The magnetic lock system that will release the Video

doors in case of emergency must be tested
The exterior areas where the emergency exits Photographs of evidence

lead must be finished and free of obstructions
100% of the emergency lights infrastructure must Commitment letter where the Facility
be set and functional guarantees that these requirements are
fulfilled
Emergency Brigade composition, tasks and Emergency Brigade Plan, structure,

responsibilities defined. responsibilities of the Committee and
Brigades (Evacuation, First Aid, Firefighting,
Communication and Rescue)
Escalators must be tested and functioning Video
Locks and door keys for all establishments and List of the establishments and storage
storage rooms must be delivered to the rooms in the Facility and if the Operations
Operations staff Staff has the lock keys
20% of Glass doors, walls and windows must Photographs of evidence

have vinyl signs placed to prevent collisions and
improve visibility
85% of Storage rooms must have the locking Photographs of evidence

system installed
100% of the First Aid area finishes must be Photographs of evidence

applied, 100% of fixed furniture must be
installed and 100% of loose furniture must be on
the warehouse
85% of directional signage must be placed all Photographs of evidence

around the facility to provide information to
visitors about the most popular and iconic
establishments’ location, and provide directions
to important service areas, (restrooms,
restaurants and cafés, POSs, lockers' areas, etc.)
and safety directions (first aid, emergency exits,
meeting points, etc.).
The KidZania Facility must have an insurance Share a digital copy of the insurance
policy for the following: Policies and the position responsible of
- Third Parties Damage monitoring the renewal of this policies
- Commercial Property
- Any other insurance policy that can guarantee
the continuity of the KidZania Facility´s life in
case of a sinister
The KidZania Facility must have all the permits to Share a list of the permits, requirements,
operate granted by the Local Authorities period of validity, expected date to have
the permit granted and the position
responsible of monitoring the renewal of
the permits the KidZania Facility needs to
Operate
100% of civil defence signage must be in the Printing Files & Photograph
warehouse, with an installation plan and time Installation plan
table defined
100% of Fire Sprinkler system installed and tested Video of evidence

Suppliers guarantee of operation
When required by design, a protection element Photographs of evidence

(such as acrylic or tempered glass protections)
must be placed over handrails to prevent kids
from climbing on them
100% Lightning posts and any elements on them Video showing the sturdiness of the
must be properly fixed installation, with a hard push/pull test
85% Switch controls for lighting and air Photographs of evidence

conditioning must be properly covered and
cables must be out of children's reach
A blind spots assessment must have been done, List of blind spots detected during the
with corrective actions defined assessment
Share the corrective action plan
Fire extinguishers purchased and ready to be Photographs of evidence and a blueprint
placed in compliance with civil defence showing the location of the fire
regulations extinguishers
The Back of House access must have an access Photographs of evidence

control system
Exposed electric plugs must be properly covered Photographs of evidence

and exposed cables must be out of visitor's reach
Antennas must be functional, detecting visitors Screenshot of each configuration

wearing a bracelet with the intention to leave the computer
Facility without authorization Monitor Report (from the monitor system)
Antennas must be functional, alerting of Screenshot of each configuration

attempts of unauthorized extraction/robbery of computer
merchandise or redemption products Monitor Report (from the monitor system)
Zupervisors must be trained in Safety and Training records of Zupervisors who took
Security procedures the in-house safety and security training
program
100% of CCTV System (screens and CCTV Photo of installed equipment

Cameras) installed and fully functional Written confirmation from supplier or
vendor
Emergency Evacuation Drills must be scheduled Emergency Evacuation Drill Plan scheduled
before and during the Soft Opening according to local regulations
Emergency Brigade participants should be Share the Certification of a Credited

trained according to the Brigade they belong to Organism for each member of the brigade
in the following topics:
- Firefighting
- First Aid
- Evacuation
- Rescue
The KidZania Facility must have all the permits to Digital copy of the permits the KidZania
operate issued by the corresponding Authorities, Facility needs to operate
as required as per local regulations
Training provided for potentially risky activities Share the certificate issued internally or by
for establishments such as: a Certifying Organism
- Utility Trucks
- Climbing Building
uirements Needed for the Soft Opening - Health Safety & Security
Due Date Considerations

45 days before the Not applicable
Soft Opening

Soft Opening

Soft Opening
45 days before the The due date should be at least 15 days before
Soft Opening the beginning of the Soft Opening Program

Soft Opening

Soft Opening
45 days before the In case this requirement cannot be fulfilled,

Soft Opening share:
- Local Regulation Document
- Action plan to comply with this safety
requirement

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
45 days before the Each insurance policy shall:
Soft Opening - Name each of KidZania, S.A.P.I. de C.V., and its
subsidiaries, including, without limitation,
KidZania Operations, S.à.r.l. as additional insureds
(the “Additional Insureds”)
- Issued by a first class insurance company
reasonably acceptable to KidZania
- Require the Insurance Company to provide each
of such additional insured notice of any revision,
modification or cancellation thereof
- The coverage of the corresponding policies shall
be the applicable coverage for similar businesses
with the estimated attendance and surface of the
KidZania Facility
45 days before the This permits include but are not restricted to:
Soft Opening * Sell tickets
* Sell retail products such as F&B, merchandising,
media, etc.
* Operational Permit
Between others required by the Local Authorities

Soft Opening
45 days before the

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening
10 days before the Including service power outlets used during the
Soft Opening construction phase

Soft Opening

Soft Opening

Soft Opening
10 days before the All the equipment must be fully operational

Soft Opening
10 days before the In accordance to the soft opening program

Soft Opening agenda

Soft Opening
10 days before the This permits include but are not restricted to:
Soft Opening - Sell tickets
- Sell retail products such as F&B, merchandising,
media, etc.
- Operational Permit
Soft Opening
y
INC Comments/Dates KidZania Facility Status Commitment Required

Pending
Letter to be provided on the 12th May 2019
Pending
Purchasing list to be provided on the 10th May
2019
Pending
Completed and inspected by KZCG. Please refer
to previous submitted photos.
Pending
Pending
Pending
To be confirmed follow ADDC approval required.
ADDC approval expected 13th May 2019.
Pending

Pending
Doors to still be installed. Schedlued completion
11th May 2019
Pending
Letter to be provided - Report from consult to be
provided
Pending
Pending
Pending
Design to issue list
Pending

Pending
Pending

Pending
Scheduled completion 11th May 2019

Pending
Pending

Pending
Pending
Pending
Not applicable.
Pending
Pending
Pending
Final comments to be issued on the 09th.
ADMMCC will approve on the 09th.
Pending
Pending
Pending
Pending
Pending
Pending
Pending
ADDC required for this to be provided. Items
installed, but testing cannot take place.
Pending
Pending
Pending
Pending
Requir

Stage Area
Planning Business Intelligence Pricing Structure
Requirements Needed for the Soft Opening - Business Intelligenc

Admission Ticket Pricing Structure Share the detailed admission ticket pricing
structure to be followed by the KidZania
Facility, considering the following:
- Per Age Segment
- Group Type
- Additional Promotions
Validated by KidZania´s Central

Government (Ministry of State, Ministry of
Foreign Affairs, KIA)
ia - Central Government
for Ztandards Observance
r the Soft Opening - Business Intelligence
Due Date Considerations KidZania Facility Status

45 days before the Share the Pricing Structure in the Pricing Pending
Soft Opening Structure Template available in the National
Archive
Commitment Required
Stage Area
Planning Legal Copyrights
Planning Legal Insurance Policies
Planning Legal Operational Permits
Execution Legal Copyrights

Execution Legal Operational Permits
Requirements Needed for the Soft Opening - Legal

The KidZania Facility must share a signed letter Share the plan to display content inside the
regarding the use and terms of the music or KidZania Facility that is not owned by
other copyrighted elements other than the KidZania such as:
KidZania´s Content - Images
- Videos
- Music
The KidZania Facility must have an insurance Share a digital copy of the insurance
policy for the following: Policies and the position responsible of
- Third Parties Damage monitoring the renewal of this policies
- Commercial Property
- Any other insurance policy that can guarantee
the continuity of the KidZania Facility´s life in
case of a sinister
The KidZania Facility must have all the permits to - Share a list of the permits, requirements,
operate granted by the Local Authorities period of validity, expected date to have
the permit granted and the position
responsible of monitoring the renewal of
the permits the KidZania Facility needs to
Operate
The KidZania Facility must share a signed letter Soft Copy of the signed contract in which
regarding the use and terms of the music or the KidZania Facility is allowed to use
other copyrighted elements other than the certain copyrighted elements
KidZania´s Content
The KidZania Facility must have all the permits to Digital copy of the permits the KidZania
operate issued by the corresponding Authorities, Facility needs to operate
as required as per local regulations
nia - Central Government
e for Ztandards Observance
eeded for the Soft Opening - Legal

45 days before the Not applicable Pending
Soft Opening
45 days before the Each insurance policy shall: Pending

Soft Opening - Name each of KidZania, S.A.P.I. de C.V., and its
subsidiaries, including, without limitation,
KidZania Operations, S.à.r.l. as additional insureds
(the “Additional Insureds”)
- Issued by a first class insurance company
reasonably acceptable to KidZania
- Require the Insurance Company to provide each
of such additional insured notice of any revision,
modification or cancellation thereof
- The coverage of the corresponding policies shall
be the applicable coverage for similar businesses
with the estimated attendance and surface of the
KidZania Facility
45 days before the This permits include but are not restricted to: Pending
media, etc.

Soft Opening
10 days before the This permits include but are not restricted to: Pending
media, etc.
Commitment Required
Requireme

Stage Area
Planning Talent Planning & Managers' hiring
Acquisition
Planning Talent Planning & Coordinators' hiring

Acquisition
Planning Talent Planning & Inclusion hiring

Acquisition
Planning Talent Planning & Zupervisors' hiring

Acquisition
Execution Talent Planning & Work schedules

Acquisition
Execution Talent Planning & Zupervisors' hiring

Acquisition
Requirements Needed for the Soft Opening - Talent Planning & Acquis

90% of Manager positions in the Establishments, List of collaborators currently holding these
Visitor's Area and Operations & Services Areas positions
must be hired
90% of Coordinator positions in the List of collaborators currently holding these

Establishments, Visitor's Area and Operations & positions
Services Areas must be hired
Inclusion Hiring Strategy Share the inclusion hiring strategy
Plan to hire 80% of the Zupervisors needed for Zupervisors Recruitment and Hiring Plan
the Establishments, Visitor's Area and Operations
& Services Areas to be opened during the Soft
Opening
100% of working schedules definition Share Shifts Planning, working conditions

and operations hours
80% of the Zupervisors needed for the List of collaborators currently holding these
Establishments, Visitor's Area and Operations & positions
Services Areas to be opened during the Soft
Opening must be already hired
Soft Opening - Talent Planning & Acquisition

Soft Opening

Soft Opening

Soft Opening

Soft Opening
10 days before the This definition is critical for the consolidation of Pending
Soft Opening the Ztaffing Model

Soft Opening
Commitment Required
Req

Stage Area
Planning Talent Learning UofK Certified Key
Positions
Planning Talent Learning Training Strategy
Planning Talent Learning Process

Execution Talent Learning Pre-Opening Training
Requirements Needed for the Soft Opening - Talent Learning

100% of the collaborators that hold Key Positions List of collaborators currently holding Key
must be certified in their position by the Central Positions
Government’s University of KidZania
Training strategy defined for Coordinators, Pre-Opening Training Strategy & Program
Zupervisors and outsourced personnel (such as
maintenance, janitorial and Safety & Security Two examples of Course Plans developed
personnel) by:
1. Training Associate
1.1 Zupervisor-Child interaction
1.2 Train the trainers
2. Collaborators from each department of
the Facility with the Training Associate
2.1 KidZania System
2.2 Operation of an Establishment
3. A third party (outsourced, manufacturer,
supplier, if applicable)
3.1 Use of machinery or equipment in a
factory
3.2 Emergency preparedness and
response
Drafts of the procedures needed (SOPs) to Drafts for the following processes:
support and maintain the operation for the
Training Process a) Training needs analysis
b) Development of training courses by

operational areas or third parties under the
supervision of Training
90% of Coordinators, Zupervisors and outsourced Training Results Matrix
personnel (such as maintenance, janitorial and
Safety & Security personnel) must have received
the Pre-opening training
for the Soft Opening - Talent Learning

45 days before the Central Government reserves the right to review Pending
Soft Opening each case, and if necessary require the clear
commitment by the Facility (via a letter of intent)
to enroll the Collaborator to the next Training
Program available
45 days before the Contact the University of KidZania Pending

Soft Opening (university@kidzania.com) in case courses are
not available and you want to identify which
ones would also be relevant
45 days before the This process should be developed according to its Pending
Soft Opening applicability to Metropolitan Government
10 days before the Keep track of the training provided and prepare Pending
Soft Opening evidence of the attendance to courses.
Commitment Required
Requi

Stage Area
Planning Talent Management Process
Planning Talent Management Policies
Planning Talent Management Code of Ethics

Requirements Needed for the Soft Opening - Talent Managemen

Personnel Administration Process Share Personnel Administration Process in
KidZania's Standard Operating Procedures
Template
Talent Management Policies Share Management Policies
Share Code of Ethics and Collaborator's Share Code of Ethics

Complaints Process Share Collaborator's Complaints Process
r the Soft Opening - Talent Management

45 days before the This process should be developed according to its Pending
Soft Opening applicability to Metropolitan Government
45 days before the Contact the Collaborator Services Director Sandra Pending
Soft Opening Cortés (sandra.cortes@kidzania.com) to receive
the list of policies to be reviewed
45 days before the It can be either the KidZania Code of Ethics Pending
Soft Opening customized to local needs or KidZania Holder´s
Code of Ethics and Collaborators´ Complaints
Process
Commitment Required
Requi

Stage Area
Planning Talent Development Communication
Planning Talent Development Integration

Requirements Needed for the Soft Opening - Talent Developmen

Communication Plan Share the communication Plan, containing,
for example:
- Communication strategy or monthly plan
Integration Plan Share the Integration plan, containing, for

example:
- Collaborator of the month program
r the Soft Opening - Talent Development

Soft Opening

Soft Opening
Commitment Required
Re

Stage Area
Planning Group Sales Schools Collaterals
Planning Group Sales Parties Collaterals
Planning Group Sales Procedures
Planning Group Sales Training Program
Planning Group Sales Systems

Configuration and
Catalogs
Execution Group Sales External Key Players
Execution Group Sales Training

Requirements Needed for the Soft Opening - Group Sales

Printed and in stock schools materials -pre and Share the Schoools pre and post visits
post visit- (Brochure, Teachers Guide, Parents materials inventory and photographs of the
Guide) for schools and teachers aligned with the stock
schools' curriculum
Printed and in stock Parties Brochure available at Share the Parties Brochure inventory and
the Facility photographs of the stock
Develop the Group Sales SOPs for the local Share the Group Sales SOPs with Central
operation: Government
- Sales
- Operations
Group Sales Operation Training Program for Share the training topics with Central
Zupervisors Government
Upload the prices, discounts and packages in the Mail confirming which system is to be
system used, the upload of the prices, discount
and packages and assurance of the
interface functionality
Invite government entities and NGO's to the Soft Send evidence of the contact established
Opening (minute, mails, letters, etc.)
Confirm attendance booked (number of
groups and visitors)
Group Sales Operation Training provided to Share the training results matrix
Zupervisors
d for the Soft Opening - Group Sales

45 days before the In case the Schools Materials are not printed, Pending
Soft Opening share the communication channel
10 days before the CG will provide the Brochure and Poster Pending
Soft Opening
45 days before the The Group Sales SOPs are available in the Pending
Soft Opening National Archive
45 days before the The training should be focused on the different Pending
Soft Opening Groups a KidZania Facility may receive:
- Schools & Probono
- Parties
- Corporate (not mandatory)
45 days before the The catalogue to be uploaded into the KidZania Pending
Soft Opening Software should include at least the following
groups:
- Schools & Probono
- Parties
10 days before the Refer to the Soft Opening Guideline to review the Pending
Soft Opening percentage of attendance recommended per day
of the Soft Opening with visitors
10 days before the The training should be focused on the different Pending
Soft Opening Groups a KidZania Facility may receive:
- Schools & Probono
- Parties
- Corporate
Commitment Required
Requ

Stage Area
Planning Industry Partners Percentage of
Establishments with
Industry Partners
Planning Industry Partners Percentage of Signed

Industry Partners
Requirements Needed for the Soft Opening - Industry Partners

70% of the establishments and POS inventory Industry Partners Overview Matrix (IPOM)
must be sold before the Opening
100% of the KidZania Facility´s Industry Partners Industry Partners Follow Up Matrix,
must have a signed contract indicating the status of contract signature
or the Soft Opening - Industry Partners

45 days before the Delivered in the Industry Partners Overview Pending
Soft Opening Matrix Template available in the National Archive
45 days before the The Industry Partners Follow Up Matrix is Pending

Soft Opening available in the National Archive
Commitment Required
Stage Area
Planning Development Finishes
Planning Development Fixed Furniture
Planning Development Lighting
Planning Development Loose Furniture
Planning Development Signage and

Graphics
Planning Loyalty Loyalty Key Materials
Planning Loyalty Loyalty Marketing

Plan
Planning Content Special Activities

(Loyalty)
Planning Content Special Activities

(Loyalty)
Planning Loyalty Spiels
Planning Loyalty / IT Systems

Configuration
Configuration

Configuration

Configuration
Planning Loyalty / IT POS interface and

test cases
Planning Content Uniforms
Execution Loyalty Stamps
Execution Loyalty Email campaigns
Execution Loyalty Welcome email
Execution Loyalty Marketing materials
Execution Content Special Activities

(Loyalty)
Execution Loyalty Training
Execution Content Uniforms
Execution Loyalty / IT Hardware and

peripherals
Execution Loyalty / IT Web site

Requirements Needed for the Soft Opening - Loyalty

85% of finishes (Walls, Flooring, Ceiling, Skirting, Presentation including photographs with
Windows and Doors) of the PaZZport Office must interiors finishes
be finished
85% of fixed furniture of the PaZZport Office Photographs of evidence

must be finished
85% of lighting fixtures of the PaZZport Office Presentation including photographs with
must be finished lighting placed
50% of loose furniture must be on warehouse Photographs of evidence

and 50% with a confirmed delivery date for the
PaZZport Office
50% of signage and graphics must be installed Photographs of evidence

and 50% on warehouse or with a confirmed due
date of the PaZZport Office
Demonstrate the delivery dates of the PaZZports, Evidence of the delivery dates of the
ID labels, clear validation labels and city supplier (Forwarding Agent or Local
hologram stickers to initiate operations will be at Supplier)
least 7 days before the Soft Opening
B-KidZanian initiative integrated to Marketing Presentation of strategy

Plan, 12 months initial objectives and e-mail
campaign calendar delivered by the local team
Special activities approved by Central Special Activities Matrix

Government
Special activities establishments signage Purchase order

purchased
Customer Service and sales spiels and visitor Spiels and Visitor Scenarios
scenarios to be delivered at soft opening tests,
approved by CG
PaZZport Office module should be configured in Screenshot of the application running at

the establishment PC the establishment
Establishments module should be configured Screenshot of the application running at
with benefits the establishment
100% of the catalogues needed for the Written documentation of marketing

enrollment process approved by Facility catalogs successfully applied and
screenshots of every option installed
Point Of Sale modules should be configured in Screenshot of the application running at

the establishment PC with PaZZports as products the establishment
and discounts per CitiZenship Level
POS interface implemented and tested with a Written documentation of IT installation

defined SOP for verifying each PaZZport sale successfully executed.
Matrix Test
results.
100% of uniforms of the PaZZport Office must be Purchase order
purchased
100% of the physical stamps must be purchased Purchase order
Email marketing campaigns template and Tested E-mail campaigns and delivery dates
delivery dates (ongoing campaign planning) approved by Central Government (Loyalty
should be defined Team)
Welcome e-mail approved by CG and Matrix Test Final Email Test sent by Central
results of the campaign Government approved by the Franchise
Marketing Materials including PaZZport Office All materials approved by CG and delivered
video to facility
Special activities establishments signage installed Pictures

The loyalty curriculum must be delivered in the Training Results Matrix
induction program for Marketing and Loyalty
managers, coordinators, and Zupervisors.
Zupervisors must have passed the PaZZport
Office Specific training and initiated the role-
playing simulations with activity scripts.
Zupervisors must have passed the POS Specific
training.
Zupervisors must have passed the Establishments
Specific training.
Zupervisors must have passed the Entry Counters
Specific training.
Managers must have passed the Managers
Specific training.
100% of uniforms of the PaZZport Office must be Picture of uniforms in warehouse

in stock
100% of PCs or POS hardware and peripherals Photographs of evidence of PCs and
(camera, bracelet scanner, barcode scanner, peripherals
signature pad or touchscreen customer displays,
printer) and information displays of PaZZport Commitment letter where the Information
Office must be configured and placed in Technology team guarantees that PCs will
warehouse be configured with the software needed to
operate and peripherals will also be
configured and tested by Soft Opening
beginning
90% of the configuration and content of the Live site ready to be published and
website must be already published configured according to facility name
ded for the Soft Opening - Loyalty

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
45 days before the Only applicable in the absence of FIB Pending

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening
45 days before the If applicable due to the use of a third party Pending
Soft Opening database

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
10 days before the Only applicable in the absence of FIB Pending

Soft Opening
Soft Opening

Soft Opening
10 days before the The number of PCs must be defined in the Pending
Soft Opening hardware map 3 months before the start of the
Soft Opening Program
10 days before the 90% of the content of the website must be ready Pending
Soft Opening to be published 7 days before the soft opening
date. It must contain all the information that is
required by Central Government.
Commitment Required
R

Stage Area
Planning Marketing Marketing Materials
Planning Marketing Foundation Event
Planning Digital Marketing Social Media

Channels
Planning Digital Marketing Final website release
Planning Digital Marketing Ticket Online System

(TOL)
Requirements Needed for the Soft Opening - Marketing

Deliver Marketing Materials that will be used to Approval from Ministry of Marketing and
communicate, introduce, promote KidZania in a Global Communications and the Ministry
new city of National Identity of visual artworks
Action Plan delivered and approved by Central Minute by minute of Foundation Event and
Government (Ministry of State, Ministry of Graphic Materials and evidence of the
Foreign Affairs and Ministry of Marketing and approval by Central Government (Ministry
Global Communications) of State, Ministry of Foreign Affairs and
Ministry of Marketing and Global
Communications)
Open all Social Media Channels applicable to the Links to each Social Media channel opened
facility and deliver credentials through the Social
Media RFI
Upload content previously approved by Central Facility website updated

Government
Implement Ticket Online, securing visual Working url and system for acquiring
allignmement to K.I.D.Z. tickets
ed for the Soft Opening - Marketing

Soft Opening
45 days before the The KidZania Pre-Opening Marketing Events Pending

Soft Opening Manual is available in the National Archive
45 days before the The Marketing Guideline contains relevant Pending

Soft Opening information regarding suggested Social Media
Channels.

Soft Opening

Soft Opening
Commitment Required
Requireme

Stage Area
Planning Development Finishes
Planning Development Lighting
Planning Development Fixed Furniture
Planning Development Loose Furniture
Planning Development Fixtures
Planning Development Signage and graphics
Planning KSLP Local Merchandising

and Redemption
Stock
Planning KSLP Merchandising and

Redemption customs
clearance
Planning KSLP Merchandising and

Redemption stock
Planning Operations Procedures

Execution KSLP Operations readiness
Execution KSLP Operations readiness
Execution KSLP Ticketing and

labeling
Execution KSLP Shopping baskets
Execution Information Hardware and

Technology peripherals
Execution Information POS software

Technology
Execution Information POS terminals

Technology
Execution Development Safety & Security
Execution Development Storage room
Execution Development Theming
Execution Information Merchandise catalog

Technology configuration
Execution KSLP Merchandising and

Redemption Supplies
Execution KSLP Pricing
Execution KSLP Redemption

products stock
Execution KSLP Ticketing and

labeling
Execution Operations Warehouse
Execution Talent Learning Zupervisors' Hiring

and Training
Requirements Needed for the Soft Opening - Merchandising & Redem

85% of finishes (Walls, Flooring, Ceiling, Skirting, Presentation including photographs with
Windows and Doors) of the Merchandising and interiors finishes
Redemption POS must be finished
85% of lighting fixtures of the Merchandising and Presentation including photographs with
Redemption POS must be finished lighting placed
85% of fixed furniture of the Merchandising and Photographs of evidence

Redemption POS must be finished
50% of loose furniture must be on warehouse Photographs of evidence

and 50% with a confirmed delivery date for the
Merchandising and Redemption POS
100% of fixtures and operational requirements in Purchase receipt

place
50% of signage and graphics must be installed Photographs of evidence

and 50% on warehouse or with a confirmed due
date of the Merchandising and Redemption POS
Approval of 100% of the Local Sourcing Approved Catalogue

Merchandising and Redemption products
Customs clearance estimated time. Freight Forwarder confirmation
Merchandising and Redemption ETA (Estimated Freight Forwarder confirmation

time of Arrival to Port)
SOPs and policies must be developed and Documentation containing the SOPs and
customized to the local operation policies
The Merchandising POS exterior and interior Photographs of the exterior and interior
must be ready for operation
Department store must be ready for operation Photographs of the exterior and interior
All the products must have the corresponding Photographs

ticketing and labeling
The shopping basket stand must be in place Photograph
Hardware and peripherals (including Printer and Purchase receipt for the hardware and
scanner) installed and operating for the tickets peripherals
KidZania Software for the POS must be installed, Commitment letter where the Facility
configured and ready for operation guarantees that these requirements are
fulfilled
Point of Sale terminals, wireless or fixed must be Test Sale Tickets
able to provide a receipt of sale with the
applicable license requirements of the country
Comply with all Safety & Security requirements Photographs of the National Store and
(for instance: no unfinished electric parts, sharp Department Store authorized by Central
pins and wardrobes with sharp edges in Government´s Development Team
accessible areas)
Storage room of each POS must be able to be Photographs

locked to avoid access by kids
The theming project must be fulfilled (signages, Photographs of the theming for the Points
display utilities and fixture especially pegs of Sale
specified and clear display bins)
The merchandising catalogue must be uploaded Commitment letter where the Facility
guarantees that these requirements are
fulfilled
K.I.D.Z. compliant POS supplies must be available Inventory Receipt

in the Merchandising and Redemption POS
(paper bags, plastic bags, wrapping paper, ticket
paper, etc.)
Retail prices of merchandise shared with Central Merchandising Pricing List
Government and aligned with the price list for
the Merchandising POS
Merchandising and redemption products must be Reception in ERP system and pictures
received in Facility's warehouse properly stored
Equipment needed for ticketing in place (price Test Sale Tickets

tags on shelves and price gun)
Merchandise warehouse must be operational, Photographs of the stock in the warehouse

equipped, organized and locked for merchandising and cross check
registered inventory in the system for KSLP
and Local Sourcing products
All staff needed in the POS to be opened must be Commitment letter where the Facility
hired and trained in Cash and kidZos guarantees that these requirements are
Management, Customer Service, etc. fulfilled
Soft Opening - Merchandising & Redemption

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
45 days before the Applicable only if the KidZania Facility is going to Pending
Soft Opening have local sourcing
45 days before the Must be at least 20 days before the Soft Opening. Pending
Soft Opening Any potential risk must be escalated because it
affects the whole opening.

Soft Opening

Soft Opening
Soft Opening

Soft Opening
Soft Opening
10 days before the At least 2 Shopping Basket Stands & filled with Pending
Soft Opening mesh shopping bag are required for each
Merchandising POS

Soft Opening

Soft Opening

Soft Opening

Soft Opening
10 days before the Well organized warehouse to facilitate efficient Pending

Soft Opening replenishment by POS staff
10 days before the Needs to have the furniture in the Facility Pending
Soft Opening

Soft Opening
10 days before the Shopping bags must comply with the design Pending
Soft Opening previously approved
10 days before the According to the customs clearing of the Pending
Soft Opening products
10 days before the Not in another company's warehouse facility, Not Pending
Soft Opening in customs but in the facility's warehouse.
10 days before the Needs to have the products on the warehouse Pending
Soft Opening and depends on local regulations
10 days before the The Warehouse cannot be used unless Safety Pending
Soft Opening and Security Considerations are fulfilled

Soft Opening
Commitment Required
Stage Area
Planning Information Audio
Technology
Infrastructure
Planning Information CCTV

Technology
Planning Information Computer and

Technology electronic
Infrastructure equipment


Planning Information Digital - KidZania

Technology Web Site
Digital
Planning Information Digital - Online

Technology Ticketing
Digital
Planning Information Infrastructure

Technology
Technology

Technology

Technology

Technology
Technology
Planning Information Infrastructure/

Technology Database
Planning Information Infrastructure/Datab

Technology ase
Planning Information Kiosks

Technology
Infrastructure
Planning Information Network

Technology
Infrastructure
Planning Information Software -
Technology Integration Layer
Software (ILA)

Technology Operations (OPS)/
Software Establishments


Technology Operations
Software (OPS)/PaZZport
Office
Planning Information Software - Talent

Technology (TAL)
Software
Planning Information Special Equipment

Technology
Infrastructure
Execution Information Kiosks - Queuing
Technology Kiosk
Software
Execution Information Kiosks - Self-service
Technology Kiosk
Software
Execution Information Software - Cash
Technology Management (CMA)
Software
Execution Information Software -

Software (OPS)/Bank

Software (OPS)/Checklist
Execution Information Software - Users

Technology
Software
Execution Information CCTV

Technology
Infrastructure
Execution Information Computer and


Execution Information Infrastructure

Technology
Execution Information Kiosks

Technology
Infrastructure
Execution Information Software - Point Of

Technology Sale (POS)
Software
Execution Information Special Equipment

Technology
Infrastructure

Execution Information Software - Point Of
Technology Sale (POS)
Software
Execution Information Kiosks - Information

Technology Kiosk
Software
Requirements Needed for the Soft Opening

Audio System installation completed Photo of all hardware, infrastructure and
devices installed
Master control report
be installed
100% of displays and/or projectors purchased Commitment letter where the Information
- Video Technology team guarantees that PCs and
- Customer Displays (POS) peripherals are already configured and
- Kitchen Display tested with the software needed to
- LED Displays 32, 42 & 65 inches operate
- Laser Projector (Theater) Purchase orders
- Etc.
100% of displays and/or projectors installed in Photo of installed equipment

the Customer Service Office area
100% of computer equipment purchased Commitment letter where the Information

according to the hardware matrix delivered by Technology team guarantees that PCs and
CG: peripherals are already configured and
- Desktop tested with the software needed to
- Laptop operate
- Single Card Computer Purchase orders
- Monitor FIB
- Sales & Activity tablets
- All InOne Computers
- iMac to Design
- RFID readers
- QR/Barcode scanners
- Printers
- Etc.
100% of printer devices purchased: Purchase Order with a confirmed delivery
- Thermal Printer (Bracelets) date
- Thermal Printer (Tickets)
- Printer Card Badge
- Laser Printer
- Photo Printer
- MF Printer
Website must be already published and active Live site published under the URL
previously stablished for Central
Government: facilityname.kidzania.com
i.e.: santafe.kidzania.com
Any user should be able to purchase an Online ticketing web site should be running
admission ticket on the web site, which must be
visually compliant with K.I.D.Z.
Main and Intermediate Distribution Frame Photos of MDF and IDFs

(MDF/IDF) completely finished and ready to start
operating
Core and Distribution Switch Level - Routing must Photos of all devices installed
be installed, configured and fully operational Network Diagram
Technical memories
Firewall must be installed, configured and fully Firewall system screenshot

operational
Disaster Recovery Plan (DRP) must be defined Electronic copy of Disaster Recovery Plan
and documented (DRP)
Internet Link must be defined and documented Electronic copy of Internet link DRP
Radio Link system acquired Purchase Order with a confirmed delivery

date
Productive SQL Server Standard Edition must be Screenshot of system screen showing
configured. server characteristics
Production Server according to the KidZania
Facility´s Hardware Matrix
Productive Windows IIS must be configured in Screenshot of system screen showing

compliant server with specifications defined in server characteristics
KidZania Facility´s Hardware Matrix
100% of Kiosks devices purchased: Purchasing Order with a confirmed delivery

- Tax Office Kiosk date
- Information Kiosk
- Queue Kiosk
- Self-Service Kiosk
- Feedback Kiosk
Network infrastructure tested and working 100% Photo of the installation and general
testing report
Required critical interfaces for the facility should Any related documentation, samples, tests
be up and running (payment gateway, invoicing, cases or pictures associated with any
ERP, CRM, etc.) specific process
Establishment and activities applicable to the Information should appear on the Global
facility must be enabled and its information Operations Configuration Module or a
configured in the operations catalogs, ready to database query
operate according to the facility's master plan
Establishments/activity registration software Screenshot of the application running at

module, configured in the establishment PC and each PC
stored in the warehouse Photo evidence of stock
Commitment letter where the Information

Technology team guarantees that PCs will
be configured with the software needed to
configured and tested by the beginning of
the Soft Opening
Establishments, PaZZport Office and Point Of Screenshot of the application running at

Sales software modules should be configured in each PC
the location's PCs and stored in the warehouse Photo evidence of stock
Commitment letter where the Information

Technology team guarantees that PCs will
be configured with the software needed to
configured and tested by the beginning of
the Soft Opening
Talent module catalogs should be configured in Information should appear on the Global
the application and ready to operate: Talent Configuration Module
- Seasons
- Collaborators and facility operation hours
100% of special devices purchased: Purchasing Order with a confirmed delivery

- ATM date
- Entry & Exit / Immigration Antennas
- Merchandising and Redemption POS Antennas
Queuing kiosk application installed on the Photo of the queuing kiosk and the turn
queuing kiosk and connected to the turn display display installed at the airport with the
point of sale application running
Point of sale module should be installed and Photo of the point of sales kiosk installed
ready to operate on the self-service kiosks at the airport with the point of sale
application running
Cash float templates for local currency and kidZos Application should appeared configured on
should be configured and assigned to specific the Global Cash Management Module
locations, ready to be applied according to
operation scheduling settings
Bank application should be installed and Screenshot of the application running at

configured in the establishment's PC the establishment
Operational checklist should be configured and Information should appear on the Global
assigned to specific locations, ready to be applied Operations Configuration Module
according to operation scheduling settings
Collaborators and it's access to the application System Report of the collaborators that
(user and passwords, credentials or biometrics) have access to the system
should be assigned
100% of CCTV System (screens and CCTV Photo of installed equipment, with
Cameras) installed and fully functional functional status
100% of computer equipment configured Screenshot of each configuration

according to each app and hardware matrix computer
delivered by CG, and installed in Establishments, Monitor Report (from the monitor system)
Points of Sales: Photos of PCs and peripherals
- Desktop
- Laptop
- Single Card Computer
- Monitor FIB
- Sales & Activity tablets
- All InOne Computers
- iMac to Design
- RFID readers
- QR/Barcode scanners
- Printers
- Etc.
100% of displays and/or projectors installed Photo of the monitors in site
- Video
- Customer Displays (POS)
- Kitchen Display
- LED Displays 32, 42 & 65 inches
- Laser Projector (Theater)
- Etc.
100% of printer devices installed: Photo installed with the POS & Computer
- Thermal Printer (Bracelets)
- Thermal Printer (Tickets)
- Printer Card Badge
- Laser Printer
- Photo Printer
- MF Printer
Radio Link system implemented Report including the number of users and
the screenshots of the Stress Testing
revisions
100% of Kiosks devices installed: Screenshot of each configuration

- Tax Office Kiosk computer
- Information Kiosk Monitor Report (from the monitor system)
- Queue Kiosk
- Self-Service Kiosk
- Feedback Kiosk
Point Of Sale catalogs should be configured and Information should appear on the Global
ready to operate the application: Point Of Sale Configuration Module
-Products
-Stores
-Prices
-Discounts
100% of Special devices installed: Screenshot of each configuration

- ATM computer
- Entry & Exit, Immigration Antennas Monitor Report (from the monitor system)
- Merchandising and Redemption POS Antennas
At least 50 establishments test cases should be Information should appear on the

executed for all the establishments modules operation reports
At least 50 point of sale test cases for, general Information should appear on the POS
and group Sales should be executed for any point reports
of sale type (ticketing, restaurant, retail)
100% of the content of the information kiosk Photo of the information kiosk with the
should be loaded on the CMS application running
uirements Needed for the Soft Opening - Information Technology

45 days before the Tested all system (All Speakers working)
Soft Opening

Soft Opening

Soft Opening
45 days before the All the equipment must be operational at 100%

Soft Opening
45 days before the Specify which equipment correspond to FourZ /

Soft Opening kidZOFT and general office use
Soft Opening
45 days before the 90% of the content of the website must be

Soft Opening published 3 months before the soft opening date.
It must contain all the information that is
required by Central Government (model of
information based on the websites which are
currently using the Turnkey Web Solution ex.
santafe.kidzania.com) The franchise´s Websites
must contain the same information scheme that
is published on the official platform of KidZania
(sections, functionalities and layout).
A)in case that the franchise is using by
agreement the Turnkey web solution all the
content must be approved by the respective
areas (Web and content) 4 months before the
opening date. B) In case the facility develops
their own website, this must have the same look
and feel than the official website published
through the Turnkey web solution and the
revision of design, layout and technical solution
must be presented to Central Government at
least 8 months before the opening date. Plus, 2
months before the opening date, the website
developed by the franchise must be tested
(connectivity, download speed, layout)

Soft Opening
45 days before the The networking project must be approved by CG

Soft Opening at least 5 months before the Soft Opening
45 days before the At least the Site must be installed and fully
Soft Opening functional.
45 days before the The Network Diagram design must be approved

Soft Opening after the structure (architecture) installation was
approved, the Internet Links and public IP´s must
be defined 2 months before the start of the Soft
Opening.
45 days before the The Disaster Recovery Plan (DRP) must be ready
Soft Opening three months before the Soft Opening

Soft Opening
Soft Opening
45 days before the If it is local implementation, meet the minimum

Soft Opening requirements mentioned
45 days before the Only applicable to kidZOFT.

Soft Opening
If it is local implementation, the installation must
meet the minimum requirements hereby
mentioned.
The same configuration of the production server

is required.
45 days before the Those applicable according to the system's

Soft Opening version and program of the facility.
45 days before the All nodes tested and configured in the each
Soft Opening VLAN. The Internet Links and public IP´s must be
defined 2 months before the start of the Soft
Opening.
45 days before the The development of the required interfaces
Soft Opening should start at least 3 months before the Soft
Opening

Soft Opening

Soft Opening

Soft Opening
45 days before the Only applicable to FourZ

Soft Opening
The Collaborators should be uploaded as the
hiring and onboarding process takes place.

Soft Opening
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
10 days before the Specify which equipment correspond to FourZ /

Soft Opening kidZOFT and general office use
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening
INC & EEG IT Comments KidZania Facility Status Commitment Required
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
Pending
R

Stage Area
Planning Operations Equipment and
Collaterals
Planning Operations kidZos
Planning Operations SOPs
Execution Operations Emergency

Evacuation Drills
Execution Operations Equipment and

Collaterals
Execution Operations Schedule
Requirements Needed for the Soft Opening - Operations

The equipment and collaterals for the Back of List of equipment and collaterals for the
House area must be ordered Back of House area with the delivery and
installation date
Amount of kidZos needed to operate the first 3 Purchasing Order for the kidZos
months Suppliers Delivery Date
SOPs must be delivered to Central Government SOPs shared through the mechanism
for the following Back of House areas: established
- Group Sales
- Entry & Exit List of SOPs with the corresponding status
- Establishments Operations using the SOPs List template
- Food & Beverages
- Merchandising
- Redemption
- Media
- Customer Service
- Loyalty
- Content
- Health, Safety & Security
- Maintenance
- Janitorial
- Purchasing
- Warehouse
- Treasury
- Information Technology
- Uniforms & Scenery
- Talent
Emergency Evacuation Drills must be scheduled Emergency Evacuation Drill Plan scheduled
before and during the Soft Opening according to local regulations
The equipment and collaterals for the Back of Pictures of the equipment and collaterals
House area must be ordered in place
The schedule for Zupervisors and Coordinators Shift schedules for Zupervisors and
must be ready according to the operating times Coordinators of the Establishments, Retail,
of the Facility Entry & Exit and Back of House (including
days off) for Peak, Regular and Off-Peak
Season
ed for the Soft Opening - Operations

Soft Opening

Soft Opening
45 days before the The SOPs must be adapted to the local operation. Pending
Soft Opening
If the SOPs are developed in the local language
(neither english or spanish), Central Government
´s Operations Team will request the KidZania
Facility to submit 1 SOP per process translated to
English.
10 days before the At least the plan should include 2 Emergency Pending
Soft Opening Evacuation Drills, one including visitors. In
accordance with the Soft Opening program
agenda.

Soft Opening
Soft Opening
Commitment Required
Stage Area
Planning Content Operating locations
target
Planning Content Program matrix
Planning Content EXPs
Planning Content PXPs
Planning Content OXPs
Planning Content Activity scripts
Planning Content Multimedias
Planning Content Collaterals
Planning Content Purchasing lists

Planning Content Content supervision
visit findings
Planning Content Training plan
Planning Content Role Play Uniforms

stock
Execution Content Activity supplies

Requirements Needed for the Soft Opening - Content

Accomplishment of operation of the following Visitors Areas List for Soft Opening
locations:
- 80% of Establishments (100% of the Mandatory)
- 80% of Food & Beverages POS (100% of the
Mandatory)
- 80% of Merchandising POS (100% of the
Mandatory)
- 100% of the Service Areas
- 100% of the Operation Areas
Facility's Program Matrix (updated and approved Approved Program Matrix

by Central Government)
100% of EXPs for establishments to open must Approved EXPs

have been approved by Central Government's
Content team
100% of PXPs for establishments to open must Approved PXPs

have been approved by Central Government's
Content team
100% of OXPs must have been approved by Approved OXPs

Central Government's Content team
100% of Activity Scripts for the opening areas Approved Activity Scripts
must have been approved by Central
Government's Content team
100% of Multimedias must have been approved Central Government´s Content tracker
by Central Government's Content team of the status
Establishments to be opened
100% of activity collaterals must have been Central Government´s Content tracker
approved by Central Government's Content team status
of the Establishments to be opened
100% of Content´s Purchasing lists must have Central Government´s Content tracker
been reviewed by Central Government´s Content status
Team
A Content Supervision Visit must have been Supervision Visit report
performed and the agreements defined during
that visit must have been met and validated by
Central Government´s Content Team
The Activities Implementation and Role Play Approved training plan

Zupervisor's training plan must have been sent
and reviewed by Central Government´s Content
Team
100% of Role Play uniforms must be purchased Photographs of Evidence and purchase
and 60% at the warehouse orders
100% of consumables (except perishables), Procurement status

utensils, collaterals and giveaways needed for
training in the Establishments must be available
in a warehouse
ded for the Soft Opening - Content

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening
3 weeks before the Not applicable Pending

Soft Opening
Commitment Required
Stage Area
Planning Development MEP's
Planning Development MEP's
Planning Development Sky Ceiling
Planning Development Flooring
Planning Development Greenery and foliage
Planning Development Common areas

lighting fixtures
Planning Development Benches and trash

bins
Planning Development General audio
Planning Development Circulations

Planning Development O-Spots
Planning Development Monuments
Planning Development Security and safety

signage
Planning Development Common area sign

poles
Planning Development CCTV
Planning Development Alarm system
Planning Development Emergency lighting
Planning Development Façade finishes
Planning Development Façade lighting

fixtures
Planning Development Façade signs
Planning Development Façade graphics

Planning Development Façade theming
elements
Planning Development FIB/Census boards
Planning Development Interior finishes
Planning Development Interior lighting

fixtures
Planning Development Interior fixed

furniture
Planning Development Interior loose

furniture
Planning Development Interior signage and

graphics
Planning Development Props

Planning Development Machinery and
special equipment
Planning Development Appliances
Planning Development Vehicles
Planning Development Vehicles
Planning Development Customer Service

Office
Planning Development Restrooms
Planning Development Service Areas
Planning Development Entry & Exit fit out
Planning Development Immigration

counters fit out
Planning Development Government office

fit out (Service)
Planning Development Back of House

finishes
lighting

signage and graphics
Planning Development Back of House fix

furniture
Planning Development Back of House loose

furniture
Planning Development Master Plan

Requirements Needed for the Soft Ope

100% of MEP's general infrastructure for Commitment letter where the Facility
Common Areas must be functional (including guarantees that these requirements have
water, electrical power, drainage and air- been fulfilled
conditioning, Information Technology outlets)
85% of MEP's infrastructure for interiors of Commitment letter where the Facility
Establishments, P.O.S. operations and service guarantees that these requirements have
areas to be opened during the Soft Opening must been fulfilled
be functioning (including water, drainage and air-
conditioning, exhaust and compressed air,
Information Technology outlets)
100% of the sky ceiling must be closed and Photographs of evidence

finished
100% of common areas flooring must be Photographs of evidence

stamped and sealed
100% of trees and palms must be installed Photographs of evidence
85% of street lamps and street lights must be Photographs of evidence

installed and operational, and the rest of the Purchasing Order
lighting fixtures must be purchased and ready in
warehouse.
85% of benches and trash bins must be installed Photographs of evidence

and the rest must be ready in warehouse.
100% of the general audio infrastructure must be Photographs of evidence

installed and functional
100% of circulations must be ready and Photographs/video of evidence

functional (bridges, stairs, escalators, handrails,
lifts and elevators)
100% of O-Spots finishes must be ready and 85% Photographs of evidence
of the theming elements applied
100% of monuments must be installed and ready Photographs of evidence
100% of civil defense signage must be on Executable Files & Photographs of

warehouse and an installation plan must be evidence
ready
100% of sign poles and signage must be Executable Files & Photographs of
purchased and in warehouse. evidence
be installed CCTV Cameras Installation Plan
100% of the alarm network infrastructure Commitment letter where the Facility
(emergency exit doors, fire detectors, visual and guarantees that these requirements are
audible alarms) must be set and at least 50% fulfilled
operating
100% of the emergency lights infrastructure must Commitment letter where the Facility
be set and functional guarantees that these requirements are
fulfilled
100% of façade finishes of the entire facility must Presentation including photographs with
be completed finishes for the visitor's areas
70% of façade lighting fixtures of the entire Presentation including photographs with
facility must be finished lighting placed in the visitor's areas
80% of façade main signs (Establishments, POS, Presentation including photographs with
services and Operation areas to be opened signage placed in the visitor's areas
during the Soft Opening) must be finished and Purchasing Order with confirmed delivery
the remaining 20% in production or the date
warehouse
50% of façade graphics over windows and doors Presentation including photographs with
(Establishments, POS, services and Operation signage placed in the visitor's areas
areas to be opened during the Soft Opening)
must be finished
50% of facades' theming elements ready on Presentation including photographs with
warehouse (awnings, shutters, plant pots, census boards on warehouse and on site
curtains) and 50% must be installed
80% of FIB/Census Boards for all Establishments Presentation including photographs with
must be installed and the remaining 20% census boards on warehouse and action
physically on warehouse with an installation plan plan for the installation
85% of interior finishes (Walls, Flooring, Ceiling, Presentation including photographs with
Skirting, Windows and Doors) of all areas interiors finishes
(Establishments, POS, services and Operation
must be finished
85% of interior lighting fixtures of all areas Presentation including photographs with
(Establishments, POS, services and Operation lighting placed
must be finished
85% of interior fixed furniture of all areas Photographs of evidence

must be installed
50% of interior loose furniture must be on Photographs of evidence

warehouse and 50% with a confirmed delivery Purchasing Order with a confirmed delivery
date of all areas (Establishments, POS, services date
and Operation areas to be opened during the
Soft Opening)
50% of interior signage and graphics must be Photographs of evidence

installed and 50% on warehouse or with a
confirmed delivery date of all areas
20% of props must be installed and 80% classified Photographs of evidence, Establishments’
on warehouse or with a confirmed delivery date purchasing lists ready
of all areas (Establishments, POS, services and
Operation areas to be opened during the Soft
Opening)
100% of machines and equipment of all Photographs/Video of evidence
establishments to be opened during the Soft Establishments’ purchasing lists ready
Opening must be on site and a confirmed due
date for the rest and 50% fully functional (factory
´s machines, driving simulator, flight simulator)
80% of appliances of all establishments to be Photographs of evidence Establishments’

opened during the Soft Opening must be on purchasing lists ready
warehouse
100% of cars must be purchased or with a Photographs of evidence

confirmed delivery date Purchasing Order with a confirmed delivery
date
100% of trucks must be purchased and 60% Photographs of evidence

delivered with a confirmed delivery date for the Purchasing Order with a confirmed delivery
rest date
100% of the Customer Service Office finishes Photographs of evidence, purchasing lists
must be installed, 80% of furniture must be ready
purchased and installed and 20% already
purchased
100% of Restrooms (w’ family room) completed Photographs of evidence
100% of service areas' finishes must be applied, Photographs of evidence

50% of fixtures must be installed and a due date
confirmed for the rest
100% of the Airport Counters finishes must be Photographs of evidence

installed, 100% of fixed furniture must be
installed and 100% of loose furniture already on
the warehouse
100% of Customs and Immigration must be Photographs of evidence

installed, 100% of fixed furniture must be
installed and 100% of loose furniture already on
the warehouse
100% of the Government Office must be Photographs of evidence

installed, 100% of fixed furniture installed and
100% already on the warehouse
100% of Back of House finishes must be applied Photographs of evidence

100% of Back of House lighting must be installed Photographs of evidence
100% of Back of House Signage & Graphics must Documents’ files

be under development
70% of Back of House fixed furniture must be Photographs of evidence, BOH purchasing
installed and 30% under production lists ready
100% of Back of House loose furniture must be Photographs of evidence, BOH purchasing
purchased and with a confirmed due date and lists ready
70% must be on the warehouse
Deliver the final version of the Master Plan Commitment Letter to share the Master
reflecting the final footprint per establishment Plan as built during the Soft Opening
Requirements Needed for the Soft Opening - Development

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening
45 days before the In case the Monuments have not been delivered,
Soft Opening share the Freight Forwarder confirmation

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
Soft Opening

Soft Opening

Soft Opening

Soft Opening

Soft Opening
INC Comments KidZania Facility Status Commitment Required
Pending

Pending

Pending
Pending
Pending
Pending

Pending
Emaar to provide
Pending
Completion scheduled for 28th May.
Pending
Pending
Not Applicable
Pending
Pending
Scheduled completion 12th May 2019.
Pending
Scheduled completion 12th May 2019.
Pending
Pending

TH to provided fire alarm test certifciate. Pending
Pending
Pending
Pending
Completed and inspected by KZCG. Note that all
signage is due to be changed following approval
of variation by Emmar.
Pending
Outstanding awaiting Emaar / KZCG approval.

Pending
Pending
Emaar to provide
Pending

Pending

Pending

Pending

Pending
Outstanding awaiting Emaar / KZCG approval.
Pending

Pending
Emaar still to provide their specific items. Bottling

Plant and JuicE Factory
Pending
Pending
Pending
Pending
Pending
Pending
Pending

Pending

Pending
Pending
Pending
Pending
Works scheduled for completion 12th May.
Design to update.
Pending
Pending
Pending
To be provided by the 28th May 2019.

Requirements Needed for the Soft Opening - Status Report
5/16/2019 13:26
Soft Opening Planning Requirements Status of Soft Opening Planning Requirements per Area
% of Fulfillment of the Requirements needed for the Soft Opening 0% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
100%
% of 90%
Central Government Area Pending In Progress Closed Total Compliance 80%
Safety & Security 25 0 0 25 0% 70%
Business Intelligence 1 0 0 1 0%
60%
Legal 3 0 0 3 0%
25 1 3 4 3 3 2 5 2 16 5 10 24 3 12 44
Talent Planning & Acquisition 4 0 0 4 0% 50%
Talent Learning 3 0 0 3 0% 40% Clos ed
Talent Management 3 0 0 3 0% In Progres s
30% Pending
Talent Development 2 0 0 2 0%
Group Sales 5 0 0 5 0% 20%
Industry Partners 2 0 0 2 0% 10%
Loyalty 16 0 0 16 0% 0%
Marketing 5 0 0 5 0% y l t t nt t
ri t ce ga on ng en en es er
s l ty ng on l og
y ns en
cu ge
n
Le i ti ni al rtn ya eti pti tio te
Merchandising & Redemption 10 0 0 10 0% is ar e m opm p S Lo rk no ra on opm
Se ll i u L e a g l Pa a e m h e C l
& te Ac
q
nt an ve ou try M d Te
c
Op ve
Information Technology 24 0 0 24 0% ty In le M De Gr us Re n De
fe s & &
Operations 3 0 0 3 0% Sa es n g Ta e nt e nt I nd n g a ti o
n i l l i
si nn Ta Ta is rm
Content 12 0 0 12 0% Bu la nd In
fo
ntP c ha
Development 44 0 0 44 0% le e r
Ta M
Total 162 0 0 162 0%
Soft Opening Execution Requirements Status of Soft Opening Execution Requirements per Area
% of Fulfillment of the Requirements needed for the Soft Opening 0% 0 0 0 0 0 0 0 0 0 0
100%
% of 90%
Central Government Area Pending In Progress Closed Total Compliance 80%
Safety & Security 10 0 0 10 0% 70%
Business Intelligence 0 0 0 0 -
60%
Legal 2 0 0 2 0%
10 2 2 1 2 9 17 17 3 1
Talent Planning & Acquisition 2 0 0 2 0% 50%
Talent Learning 1 0 0 1 0% 40% Cl os ed
Talent Management 0 0 0 0 - In Progres s
30% Pendi ng
Talent Development 0 0 0 0 -
Group Sales 2 0 0 2 0% 20%
Industry Partners 0 0 0 0 - 10%
Loyalty 9 0 0 9 0% 0% 0 0 0 0 0 0
Marketing 0 0 0 0 - it y ce al on n g
en
t
en
t rs
e s l ty ng on l og
y ns nt nt
ur en eg i ti ni rtn
e
al ya
ke
ti ti o nte e
Merchandising & Redemption 17 0 0 17 0% Se
c
lig
L is ar e m o pm p S Lo ar
p
no ati Co op
m
el qu Le ag Pa em ch er
nt an el u
try M ed Op el
Information Technology 17 0 0 17 0% t y& I Ac e nt ev G ro s R n
Te ev
l M D D
Sa
fe ss &
Ta nt nt du & o
Operations 3 0 0 3 0% ne ng le le In in
g ati
si ni Ta Ta is m
Content 1 0 0 1 0% Bu l an d for
P an I n
Development 0 0 0 0 - nt ch
le er
Ta M
Total 64 0 0 64 0%

Requirements Needed For The Soft Opening (002) RM Updated

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Requirements Needed For The Soft Opening (002) RM Updated

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KidZania - Central Government

Institute for Ztandards Observance

Date of submission dd/mm/yyyy

State United Arab Emirates

Metropolis Abu Dhabi

Expected Soft Opening date dd/mm/yyyy

Expected Foundation date dd/mm/yyyy

Planning Development / CCTV

Planning Development Closed

Planning Development Closed

Planning Development Elevators

Planning Development Elevators and/or Lifts

Planning Development Emergency Exits

Planning Development Emergency Exits

Planning Development Emergency lighting

Planning Operations Emergency Response

Planning Development Establishments

Planning Development Establishments

Planning Development Establishments

Planning Development First Aid

Planning Development General Signage

Planning Legal Operational Permits

Planning Development Signage

Planning Development Streets and

Planning Development Streets and

Planning Development Streets and

Planning Development Streets and

Planning Development Streets and

Execution Development Back of house

Execution Development Electric Plugs

Execution Information Entry and Exit

Execution Information Merchandising and

Execution Operations Training

Execution Information CCTV

Execution Operations Emergency

Execution Operations Emergency Response

Execution Legal Operational Permits

KidZania 4.0 Requirement Evidence Needed

100% of closed establishments must be fully Photographs of evidence

Elevators with no visibility from the outside must Photographs of evidence

Elevators and/or Lifts must be tested and Video

The magnetic lock system that will release the Video

The exterior areas where the emergency exits Photographs of evidence

Emergency Brigade composition, tasks and Emergency Brigade Plan, structure,

20% of Glass doors, walls and windows must Photographs of evidence

85% of Storage rooms must have the locking Photographs of evidence

100% of the First Aid area finishes must be Photographs of evidence

85% of directional signage must be placed all Photographs of evidence

100% of Fire Sprinkler system installed and tested Video of evidence

When required by design, a protection element Photographs of evidence

85% Switch controls for lighting and air Photographs of evidence

The Back of House access must have an access Photographs of evidence

Exposed electric plugs must be properly covered Photographs of evidence

Antennas must be functional, detecting visitors Screenshot of each configuration

Antennas must be functional, alerting of Screenshot of each configuration

100% of CCTV System (screens and CCTV Photo of installed equipment

Emergency Brigade participants should be Share the Certification of a Credited

Due Date Considerations

45 days before the Not applicable

45 days before the Not applicable

45 days before the Not applicable

45 days before the Not applicable

45 days before the In case this requirement cannot be fulfilled,