Contact
www.linkedin.com/in/ishitakunwar
(LinkedIn)
Top Skills
C#
Microsoft CRM
Consulting
Certifications
MCTS:Microsoft Dynamics® CRM
2013 Applications
MCTS: Microsoft Dynamics® CRM
4.0 Applications
MCTS: Microsoft Dynamics® CRM
4.0 Customization and Configuration
MCTS: Microsoft Dynamics® CRM
2011 Installation and Deployment
MCTS: Microsoft Dynamics® CRM
4.0 Installation and Deployment
 
Ishita Kunwar
Senior Consultant (CRM Technical Lead) at PowerObjects
Tampa/St. Petersburg, Florida Area
Summary
My passion is to solve complex real-world problems for customers
and enrich their daily experiences with technology.I have
comprehensive experience consulting with enterprise clients to
develop customized solutions for the Dynamics CRM platform.
Current:
Senior Consultant (CRM Technical Lead) at PowerObjects
Prior Experience:
Microsoft Dynamics CRM Consultant at PowerObjects
Product Readiness Engineer at Microsoft
Support Escalation Engineer at Microsoft
Sr. Support Engineer at Microsoft
Specialities: IT consulting with a focus on XRM solutions.
Experience
PowerObjects
5 years 1 month
Senior Consultant (CRM Technical Lead)
February 2016 - Present 
Tampa/St. Petersburg, Florida Area
Microsoft Dynamics CRM Consultant
May 2014 - January 2016 (1 year 9 months)
•Lead design and architecture sessions with the clients, gathering and
documenting business processes and requirements.
•Advise customers on best practices for CRM processes, user interface, and
architecture.
•Architect the CRM system, related customizations, and reports to model the
client’s organizational processes.
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•Write specifications for customizations, data migration, and system

integrations.
•Build CRM forms, screens, and views as well as workflows and reports for the
user interface.

Microsoft
5 years 4 months

Product Readiness Engineer (Dynamics CRM)

February 2013 - April 2014 (1 year 3 months)
Fargo, North Dakota Area

•Be the “Voice of the Customer” and “Customer Loyalty Champion” to enhance
the customer support initiative in the technical support division of the Dynamics
CRM product group.
•Consult with the product development team and recommend strategies for
future releases and CRM online service changes.
•Create high-quality technical content for a global corporate audience and
deliver technical trainings for customers, partners and ISV's.

Key Achievements:
•Identified, evaluated, and managed critical risks to prevent call volume spikes
and eliminate a poor customer experience for the Dynamics CRM 2013
product release.
•Developed technical training content, video recordings and webinars for
Partner source, Partner Learning Center and Microsoft Dynamics YouTube
channel.

Support Escalation Engineer (Dynamics CRM)

June 2011 - January 2013 (1 year 8 months)
Fargo, North Dakota Area

•Manage escalation, Crisis, and CritSit support issues while ensuring world-
class customer experience.
•Deliver custom solutions and billable services tailored to meet clients’
business needs such as customizations, CRM SDK workshops and code
reviews.
•Participate in technical events & conferences as a subject matter expert on
Dynamics CRM and demonstrate key product features to clients.

Key Achievements:

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•Built out an off-shore support team in Bangalore, India for CRM SDK by
interviewing candidates, delivering post-hire advanced training, setting up a
mentoring process and weekly triage meetings.

Sr. Support Engineer (Dynamics CRM)

January 2009 - June 2011 (2 years 6 months)
Fargo, North Dakota Area

•Apply trace analysis and various debugging tools to analyze escalated issues
and build solutions to meet customer needs.
•Deliver billable services such as Dynamics CRM SDK training workshops,
code review requests and complex customizations for partners/customers and
ISV's.
•Maintain strong working knowledge of released products, take ownership
for product improvement, and participate in pre-release activities and beta
programs.
•Write technical articles, walkthroughs, and sample programs for the Dynamics
CRM SDK.

Key achievements:
•Represented Microsoft at customer/partner events (e.g. Convergence 11’) as
a subject matter expert on Dynamics CRM SDK.

Intelligent InSites
Software Test Intern
November 2008 - December 2008 (2 months)
•Developed a test harness to validate Hibernate mapping configuration.

Mayo Clinic
Software Development Intern
May 2008 - August 2008 (4 months)
•Developed a prototype for a Gateway server capable of analyzing large-scale
clinical images in DICOM format in order to extract patient data.

Echelon Corporation
Project Manager Co-op
January 2008 - May 2008 (5 months)
•Managed a project using waterfall model for developing a Customer Request
Repository to prioritize, categorize and analyze customer requests for sales of
new products.

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•Gathered requirements and created software requirement/design

specification.
•Designed the database schema, T-SQL queries as well as user interface
mockups.

Education
North Dakota State University
B.S, Computer Science · (2005 - 2008)

Delhi Public School,Vasant Kunj

 · (2003 - 2005)

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