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SYMPTOM:
Description of SC error codes that may occur:
SC672-00: Communication error between Operation Panel and CTL after machine is powered on.
SC672-10: Communication error (receive) between Operation Panel and CTL after machine is powered on.
SC672-11: Communication error (send) between Operation Panel and CTL after machine is powered on.
SC672-12: Communication error between Operation Panel and CTL after normal start-up.
SC672-13: Communication error between Operation Panel and CTL after normal start-up; Operation Panel
not detected.
SOLUTION:
Do the following.
1. Turn the machine power OFF/ON.
2. Do the action in the flowchart below to determine the cause and best course of action when SC672-XX
occurs.
If the SC recurs after you do the action in this flowchart, do the following:
If SC819 (cache error) appears in the SC history, replace the Controller Board.
If SC991 (SCS: scs time count level c’) appears in the SC history, replace the Controller Board and
USB Cable.
Flowchart to determine parts to replace when SC672-XX occurs:
SC672-XX occurs
Yes No
1. Re-connect USB Cable. LED 1 on the CTL is
2. Replacement USB Cable. blinking every time
3. Replacement Sub PCB for SOP.
4. Replacement Main PCB for SOP. See ‘B’ below
Yes No
Memory on CTL
Yes No
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Yes No
Yes No
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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021
Figure 4: Normal situation :POSTCODE LED 8 and BIOS LED blinking for 1 second
No. Note
For CPU:
- POSTCODE 8 and LED16 blink when the CPU is operating normally.
LED
- POSTCODE 8 and LED16 is lit or off when there is a problem with the CPU.
No. Note
1. For self-diagnosis code (BIOS).
POSTCODE 2. After the BIOS starts up, LEDs 4,5,7 turn off and LEDs 1,2,3 ,6 turn
1-8 on and LED 8 blinks. LED 8 is lit or off when there is a problem with
the CPU.
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PCB:SUB:PROGRAM:ASS'Y
D2411522 D2411520
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"CMOS clear" is to clear the initial settings in the CPU on the Controller.
1. Turn the machine power OFF.
2. Turn Dip switch 1-3 turn ON for 10 seconds
3. Turn Dip switch 1-3 turn OFF
4. Turn the machine power ON.
Applicable models: MP C3004/MP C3504
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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021
When you re-attach the ARDF later, make sure to attach the right Hinge Screw on the left side.
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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021
Never loosen or remove the following when you remove or re-attach the unit. This is because this
fixes the Scanner Cam in place. If the position of the Scanner Cam changes, the Scanner will
become misaligned. This will result in image skew and other image alignment issues.
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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021
Make sure that there is no space between the machine frame and the following three areas of the Scanner
Unit when you re-attach the Scanner Unit.
If the symptom remains, escalate the issue using the normal escalation process with the following
information for further investigation.
SC sub code (SC672-10 or 99)
Date/time of problem occurrence
Debug logs (Controller, Engine, Operation panel)
Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main
power switch.)
Occurrence frequency (ex. One out of ten times when turning ON the main power switch)
Parts replaced
Date/time when parts were replaced
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